My impression of East Hill Automotive it has been good up until this last service. I needed a new rack and Pinion which had to be ordered. I had to put down a deposit of $649 and was to pay the balance when the rack and Pinion was installed. When I came to pick up my car and pay the balance the cost jumped up over $600. I told Jay that the balance was not right and after reviewing it saw that the cost of the rack and Pinion had gone up to $1000 as opposed to the $450 quote that was on my first invoice. The labor had also gone up, but my quote was given before the labor cost went up. Jay seemed angry at me and said that we would talk about it on Monday. He has yet to call me back and I have paid the increased amount to get my car. I really want to resolve this. The question is, is the original quote going to be honored or not. If not, I will not have much good to say about my experience.

My car had to be towed to the shop over the holiday weekend. I called and left a message for them to call me back. They had me called back before they even opened on Tuesday morning. Kept me informed about my cars repair. Quoted me the price and when it was repaired called me back with the same price. Very professional and courteous. I strongly recommend them.

Battery died while we were on the beach. An East Hill tech responding to a different call stopped and checked on us. We got it towed over there at the end of the day. Next morning they had the battery pulled and advised on prices and allowed me to take the batter to check its warranty status. Put new battery in and had me ready to go. Everyone was super nice, helpful, and worked to get me the most affordable price by taking our AAA over the insurance rate. These folks are exactly who you want to deal with; theyre honest, courteous, and hardworking.

Very positive experience with Brian. He was professional, worked with my schedule, and anticipated my issue so that my wait time was minimal. Appreciated him going the extra mile to ensure that my vehicle was ready to go!

This auto repair shop is the best. They are good honest people. They came and picked up my car and checked it out for me for a noise it was making. Within a couple hours I knew what was wrong and they fixed it with no issues. Their pricing is fair and competitive. I dont feel like I am being taken advantage of when I bring my vehicle in. I will be using them for sure and will recommend them to all my friends. In my opinion you cannot go wrong with East Hill automotive.

I cant say enough great things about East Hill Automotive Center, this small comment section wouldnt hold all of the fantastic accolades I need to give to Meg, Ryan and the entire crew at East Hill Automotive Center.We were introduced to East Hill through our Auto Club membership. My daughter couldnt get her 2005 car started and we contacted the auto club and we were connected to Meg at East Hill Automotive center. Meg took the time to find out exactly what the issue was with my daughters car prior to sending her tow truck driver to pick up the 2005 Toyota Camry Ryan and his crew not only did the work for a lot less than most mechanics would charge but kept us informed through out the entire time. This is class A service that you do not receive from many other Auto centers. We have been blessed to know them! There is no one else like them! Highly recommend!

Took my car in for a 02 sensor replacement, was told that it would be an hour fix in and out. Ended up taking all day JUST TO NOT BE FIXED. The shop manager still wanted me to pay for labor on a unfixed car so he could pay his workers. Took my car home and did the replacement in 30 minutes with no mechanic experience Shake my head it’s bad when a shop turns down a simple job

Top notch customer service! I took my car in for a standard oil change and possibly new brake pads. I dropped my car off and within 20 minutes they called to tell me they already had the oil change done and asked permission to go ahead and order the brake parts I needed. Not even an hour or so later they called and had it ready and also found an issue with something else that was under warranty. They coordinated everything with the dealership for me to be able to get my car in to have the warranty part taken care of. I can’t say enough wonderful things about this place. Barry and Ryan are both amazing! You won’t be disappointed in their service.

Our car stalled in the busy intersection. As soon as it started running we drove there. They were kind and reassuring. They got it fixed in less then 24 hours and they were priced fairly. I will recommend them .

I would like to thank Don for all of his help with getting my car started and towed. He was very knowledgeable, professional, patient and courteous and is highly recommended. It was a great pleasure to meet such a great guy in a stressful time of need. I was truly impressed with him. I will recommend east hill towing to all my family and friends in need.Great job Don!!!

My daughter is going to UWF and we live near Tallahassee. Her air conditioner had issues. I looked up AAA certified auto shops and called this shop. Very professional and gave me a quote. Gave us same day service and the final cost was $70 less than the estimate. This shop is our go to auto repair from now on!

Awesome! Our F-150 truck broke down while at Naval Station Pensacola. AAA arranged towing to East Hill Automotive Center (Brent). Corey was great in getting us towed and there safely (after shop business hours). He also ensured we got to our overnight hotel safely. Meg kept us posted. The next morning they immediately identified the issue, part ordered and did due diligence by checking battery, fuel and ignition to ensure all were good. Ryan texted updates as needed. Problem fixed by noon and we were on our way.Honest work and a fair price with no pressure to upsell or recommend unneeded services. If you are local or happen to have trouble while traveling through the Pensacola area I highly recommend! My first impression is this local business is the type you want to seek out and give them the opportunity to perform the work.

Once again East Hill Auto pulls through with quality service and exceptional pricing. I dropped off my GMC Terrain without warning on a Sunday and they turned the car around by Wednesday morning. They discovered an issue with the serpentine belt/tensioner and a tire that was absolutely unsafe to drive on, explaining why the repairs were needed and updating me throughout the process. My SUV is driving like the day I bought it. I definitely recommend East Hill Automotive!

This place is awesome! It’s just like a auto mechanics garages used to be. These guys are professionals and get a job done with accuracy. They’re also very polite and helpful. I will be coming back to them again!!

This location is great. The staff are very professional and have helped me out a bunch. They are friendly and make you feel welcome. They are very good at what they do and I will certainly be back for any other car issues I have.

Preston was an amazing tow truck driver. He called me every step of the way. Was able to fix the gear shifter and made it to where my husband could pick it up and bring it closer to home! Thank you!! 10/10 would recommend!

Called when 10 mins out as I requested. Communication & patience were greatly appreciated. They were very efficient, friendly & professional. Spot On👍

Used East Hill towing to move an anchor - Cody was professional efficient and courteous. He did a great job with my unusual request!! I highly recommend them for all your towing needs!

These guys are awesome! They always make sure you understand the work that is being done and how much it will cost. 10/10 would use them again snd recommend them.

Don came to tow my car, he was able to get my car started! He was very nice and professional. I hope I don’t have any more car troubles but I will definitely use them for towing services!

Preston saved us! We were more than 1000 miles from home. He took the time to jack up our van and see what the problem was. He then made numerous phone calls to find the closest and quickest fix for us. Definitely went above and beyond and we couldn’t be more grateful.

Preston was amazing to work with. I called him out to tow my car to a service center because my car wouldn’t start but he was able to get my car running without towing it and I told me how to fix my car on my own. He saved me hundreds of dollars and went above and beyond the call of duty. I’ll definitely be call for him next time I need a tow.

Drove in from Texas to Crestview, Florida (scenic route due to hurricane Laura). Upon entering Pensacola, my check engine light turned on simultaneously with my traction control light. I was not sure what the issue was. Upon not receiving any help from the dealership in this town, I went to a Firestone and they asked to keep my car overnight. We googled another mechanic near us and East Hill was nearby. They had me taken care of within a couple of hours. I really appreciate everything they did for us on this road trip! Thank you so much for your great service and professionalism!

Prompt and professional service. Took the extra precautions not to cause damage while pulling my F-250 out of the mud. Call them first. I will.

Had to get a tow for my classic pickup truck. I had Cody as the driver. Very perfetional and handled my truck respectfully. Hooked up on all the right spots and got it to its new home safely.Best tow service in town.

Tim and Ryan took excellent care of me and my truck.My truck was making a noise from the front end when driving, and I had zero luck from a local dealer and a local tire shop to diagnose the problem. EHA not only figured out my problem, but also worked with my extended warranty company to cover everything! It ended up being bad front wheels bearings on my 2015 Ram 1500, and they cleared all codes as well.I will return for my car needs!

Great service great staff! Very happy with the value and quality of the work. I will use East Hill on Brent for any future needs from towing to auto service.

Wow!!! Absolutely blown away by the professionalism, care and attention received by everyone within this organization. Our truck overheated “majorly” 100 miles from home - half way to our much needed vacation spot. Truck had to be towed for service and East Hill deployed a wrecker on Sunday and delivered to 12th Ave location. Jay then began his diagnosis over the next few days. It was not a very good prognosis for the engine’s overall “health”. Thru his guidance and advice, we decided to find a used in engine with less mileage and replace to get us up and running again. So impressed with everyone’s concern, attention and honesty over the entire experience that I will always continue to utilize their services and highly recommend them to others.And mostly, I am proud of this small home town business that exemplifies the importance of the personal touch. Thank you East Hill Automotive. You should be proud!!!!

Don went above and beyond to help me when there was miscommunication between roadside assistance and keys not being where they were supposed to be. He made an extra trip to make things better for us and I can’t thank him enough!! Excellent customer service!!!

Had my car towed to there shop and repaired they handled my car with care and where honest with me about my car’s problems and showed me what needed to be done and they did an excellent job repairing my car. The vehicle was repaired in a timely manner. Highly recommend east hill automotive center.

They were absolutely wonderful. Mike was very polite and friendly. He got me in my way in record time. I will use them for further issues when they arrive. Thank you all so much!!!

Thank you Jessica you guy was wonderful and Thank u Jay

Dont take your car here. Just dont. Trust me.

So grateful for the East Hill Automotive team. Im from out of town, my car broke down, and I had no idea where to go. I chose based off of online ratings and the team was incredibly helpful. They got me back on the road as quickly as possible so that I could get back to my family.

Customer service was excellent, mechanics are awesome, east hill on Brent does a fabulous job, very satisfied

Excellent customer service when I unfortunately locked myself out of my Corvette. They arrived faster than anticipated and got me back in the driver seat again. Fast and friendly service. Hopefully I wont ever need their services another time, but if I do I would definitely call them again. Thanks for your help, guys ! 5 ⭐️ service !

Nate Lyle was quick and very professional. My family was getting ready to leave on vacation to realize the keys to my vehicle were locked inside. He showed up very quick and was able to unlock our vehicle so we could get on the road. Thank you Nate for the great service!

The driver was friendly and on time. Hook my car up super fast and had it delivered to its location in minutes!

Cody was amazing!!!He reached me earlier than expected and he was extremely helpful and kind. Nothing was too much trouble for him and in fact, he was very gracious to give me some very helpful pointers and important education. As service goes... he was a sweetheart. I had a big problem and he handled it with ease and grace. I was also very impressed with Justin, the dispatcher. As soon as I hung up from AAA Justin called me to give me service. He was a cut above too!I highly recommend Easthill Automotive!

Towing service was awesome. Jerrys customer service was top notch, A+.

Great job, very professional, Cody took the time to answer any questions and concerns about the service, would highly recommend using East Hill, very Happy!

Don was prompt, courteous and towed my car. Would definitely use East Hill Automotive again!

I did a lot of damage to my car in an unnoticeable time and had my car towed to Easthill Automotive. Tim, immediately started helping by running an diagnostic and getting the parts. My car,, that was not drive able, was completely like new within a week! The receptionist Ms.Alexa is just as sweet as can be. was very patient and helped tremendously to help keep me informed of everything with my car through the week. Overall, my whole experience at Easthill Automotive was Great and I would highly recommend getting your car needs done here!

My wife has a 2005 Jeep Wrangler TJ that she cherishes as her weekend driver. I happened to take it out on a grocery run one Monday afternoon and made it as far as my driveway on the way back. Threw it in park, and cut the engine.All of a sudden, it starts rolling forward and then wouldnt turn over.(Mind you: the week previous wed just replaced a transfer case and a number of other parts on the drive train. )Broke the news to the wife and made the decision to have it towed back to the shop.Not only was Cody from EHAC here in less than 40 minutes, he jumped up under the vehicle, snapped together the coupling that was causing the no-start and the roll, cranked it up and had it loaded in less than 10 minutes.Easy fix. Convenient call. Expert service. Fast response time.Honestly, I cant think of anything else youd want from a towing company.In an industry full of snake oil salesmen these guys are solid gold, true blue straight shooters and VERY good at what they do.Id give them 10 out of 5 stars if theyd let me.Give them a call. You wont be disappointed.

Don towed my daughters truck was awesome on time and very professional thank you

Cody came to pick up my car to take to a repair facility. He called when he was close for specific directions to my apartment parking lot, was friendly and fast as he got my car loaded. Overall, good experience.

This company was sent to tow my car by AAA road service. From the first person I talked to to the last person I dealt with the experience was very unsatisfactory and unprofessional. I had requested a rollback due to the problems my car was having. When the driver finally arrived to tow my car he was in a regular hook truck. He backed in to the yard in a very unsafe manor and ran over the water meter because he had not first got out to look. And then when I told him I needed a roll back his attitude towards me and the situation was very unprofessional. After I sent him away and contacted AAA back they then tried to make me wait an additional two hours I finally had to cancel the call and have it towed privately. Now I know that AAA doesn’t pay commercial rates but if you contract to do a job then you need to do it and do it right. I would never use this company for anything. And before anyone says that it happens or something else to defend this company. I was in the towing industry for over 30 years of my life and I was contracted to motor clubs so I do know what I am stating here. So again be very cautious when using this company.

Nice people. Was there on business. Car broke down. They could not fix it before I had to leave. Diagnosis of the problem was $150. I had it fixed when I got home. They completely misdiagnosed the problem resulting in a $400 repair for nothing when I got home. Can’t say I would recommend them.

David was amazing! I broke down right by the shop and he immediately came out jumped my van and checked it out to see what was the matter with it. Very friendly and an all around great experience! I 100% recommend this place!!!

Thank you for being on time, friendly, professional and helpful! I will certainly call on you guys in the future.

Great attitude.Understanding.Courteous.Perfect.

I had a bad experience from day one. First my money was stolen out of my wallet which was in my arm rest. AC check has nothing to do with your arm rest which means you went looking through my stuff. I thought about my wallet when I made it to the Davis and Fairfield light. There was only one person in the office when I dropped off my car because it was lunch time. The person I believe took my money ran into someones vehicle when he arrived to work that morning which I witnessed. I should have ran then but they are always busy so I figured I was about to get my AC fixed. The person that worked on my car was great. But the job was not done, my car now runs worse and still no AC. Cant afford to take it anywhere else. Last but not least I was excited that my labor and parts was covered on my warranty, but I received a text from the company that I have the coverage with stating that a payment has been issued to East hill. My car was not even ready... I have a document that my moms name was forged on in order to receive payment. I could go on and on but I am getting mad just talking about. If you do business with them I hope your experience is better than mines...................................

A flat tire at senior citizens home, Nate Lyle was very prompt and courteous, taking care of flat, as well as checking all tires, adding air to all. Very respectful, professional and took care of our situation. Would recommend to others

Can’t say enough great things about this place! They not only get things done quickly but they always make sure to take care of whatever else may be needed to keep me and my little one safe on the road. Service is top notch, facility is clean and very welcoming and staff is super friendly! Wouldn’t go anywhere else! They truly make me feel like family here!

By far the best service I have ever received and the whole staff was super friendly and helpful! If I could rate 10 stars than I would, definitely recommend this place to anyone needing any work done on their vehicle, I can promise you that your vehicle will be in good hands and you will be dealing with great people going out of their way to help you however they can! I will never go anywhere else or trust anyone else with my car from now on. This place is hands down the very BEST!

Had two appointments and they didnt honer either one was supposed to call but havent Hurd a peep out of them

Thanks to Nate Lyle at East Hill automotive! Went to start my car this morning and it was not happening! Called for a jump and Mate came out ASAP and got me running again. Super helpful and very professional :)

Nate Lyle was very courteous and professional. He was there ASAP! I would definitely recommend this company.

They are very bad with the time schedule. I understand that theyre can be alittle off timing when they are busy, but they told me within an hour and they show up in 2 and a half hours later. Then they towed my truck and said it take about 35 mins for them get to my house, but instead they went to pick up another car. I called them and they told me another 35 mins and guess what, it took them another hour and a half. So basicly it took them 4 hours to tow my truck to house when its only 20 mins away . I dont recommend it comparing to other towing companies.

Jay was awesome! I’m not from the area and my car took a maaajor ... turn south. Thanks to East Hill Auto I made it back to WI in one piece! And the taco place next door was bomb.

I drove over from Milton to have my Durango serviced and was not disappointed at all!!! The customer service was wonderful and the shop very clean as well as organized. Staff was friendly and helpful. Will definitely be bringing my vehicle back and keep the service up to date. Great job!

These guys do honest work and get the job done. Very professional from start to finish! If you have any issues mechanical I would highly recommend these guys. If all you need is an oil change well they do that too. Go by and see the guys at East Hill Automotive Center on Brent Lane!

Have taken three of our vehicles to Barry for repairs recently. We are very happy with all repairs that were completed in a timely manner and at a reasonable cost. They have access to everything that you need from tow services to rebuilding older cars. Thank you and we will be back if ever needed...

Fast and friendly service! Fair pricing! David was a huge help. Great experience altogether. I will return for future repairs and maintenance. I will recommend to family and friends.

Their service man, Nate Lyle, answered a AAA service call at my home. He was on time, friendly and very professional. I am very impressed with their service.

Nate Lyle was fantastic taking off my flat and putting on my donut for me. He was very professional and quick. Thank you Nate!

Jay at East Hill Automotive was very informative and polite.He made sure I knew exactly what the problem was and how he was going to fix it. My car was done in good timing and is running great. Would definitely recommend East Hill Automotive.

This was an AAA call on a Sunday and we were amazed at the quick response, the communication from the driver, as well as the professional job done with towing the car. Absolutely would recommend and use again.

Zack Higdon is the best tower ever! He gave me a timeframe of 15 minutes but he came within 10 minutes. He was courteous and professional. He is really proficient at his job. He was able to put the car in the towing truck carefully and safely by himself within 5 minutes or less. I’ve never seen one like him before! I used other company in the past, but none like this gentleman!

Want to say Tow Truvk Driver Cody needs to be given a raise one of the best perfessional person u have working for yall he needs to be given a big raise along with a bonus on his hard working and work ethic give this man a 10star rating 👍

Don came out to tow my SUV. After earlier AAA guy couldn’t get it jump started. Instead of just towing he tried to start it with his wrecker. It was very cold. It started and saved a tow, time and a big hassle. Don made me day!

I would highly recommend this place! Towing and service wise they were all very helpful with my BMW 3 series! Everyone was very friendly and quick in assisting!

Responded quickly and was very professional.

I had a dead battery after work and David was kind enough to accommodate me late in the day to get it replaced. I also appreciate that the business is BBB accredited.

Ive used then on several occasions and they are always professional and do great work, David always treats us like family.

Absolutely professional, on time, respectful, clean. I will use this company if ever I need a tow or anything automotive related. The driver was very professional

We accidently locked our keys in the car while it was running so I called roadside assistance thru my Verizon and they were amazing and they sent out a recovery service from Kell recovery and the gentleman who arrived in our driveway was Nate Lyle.. He arrived within 10 minutes and was so very helpful kind and considerate I highly recommend using Kell Recovery and thank them so very much for being speedy and sending such a great guy..

Mickey was really great. He was fast and efficient. Totally will be calling your company if I ever need your services again.

I’ve been a repeat customer for years now. I wouldn’t trust anyone else with my truck and SUV. I highly recommend East Hill Automotive Brent location. Ask for Dave.

Excellent. Tim runs an honest shop that does great work.

I needed my diesel truck jump started this morning. I called AAA. Devin from East Hill was there within 20 minutes. He did an awesome job. I now have his business card and will be calling him for any future issues.

Justin towed equipment for us recently. Outstanding operator. His truck was immaculate! Price was reasonable. We recommend Easthill on Brent to everyone

Went in for an oil change and checkup. Friendly staff and a nice facility. I will definitely return in the future for any auto needs. Plus I see they have wreckers all over the place. Hopefully I won’t need one. But they will be the one I call.

Cody was timely, prompt, professional, diligent, and fast with the towing of my vehicle

Jay was professional and friendly, and was able to give solid explanations about the work they did.

Fantastic customer care and service. Mechanic was very knowledgeable and got me in and out quickly. I would highly recommend them for any car needs

James was very professional upon arrival, and immediately reassured me with my questions concerning my car. I highly recommend him, and this company.

Overpriced service with diagnostic that was worthless. Stay clear!

Brandon was very professional courteous as the last guy that towed my vehicle always had good service with the towing company. Will use your company again thank you.

Barry and Mario are very friendly and knowledgeable people. Staff are friendly and knowledgeable as well.

Took car in for i think alternator peoe told me should b 350 its was 1100 and then went to us3 cc and it was an extra 4 percent firsttime it was ever brought up also said I have horrible oil lrK work would b 1100 its been maybe 4months havent added first qt

The young man who came to help us was very helpful and polite. So thankful for his help.

Best In town! Great service and great smiles. Very knowledgeable and trustworthy!

Nate Lyle the guy was super nice and got me to my interview on time

Great customer service

Very professional! Great to support a local business! Definitely recommended!

Super fast response time and helpful service. Got us out of a pinch!

Awesome new place. Great people. Go check them outs

Nate Lyle came through for me. He was very professional and helpful even though I couldn’t get my car to start..

Best customer service around town! Came in without an appointment and was helped right away with quick, awesome service! Would definitely recommend!