This experience started rocky with covid restricting how soon Audi can get parts and I know they were in need of help in the service department. Rich helped turn it around ! Audi did their best to get my vehicle repaired quickly. I appreciate this Audi team ! Thank you for the updates while my vehicle was in the service center. Thank you for all efforts to get me back on the road !

As a first time service customer due to my move to the area, I was highly pleased to discover that your dealership offered a first class service experience. First, I needed to reschedule. That was simple and pain-free. Then when the time came, all went perfectly. Kudos.

Rich Lord team is exceptional always! I walked in for my oil change and he was able to fit me in. The attention to details and the always great experience is their goal. Once again thanks for Rich Lord and his team.

Bought a car with my husband today and Kayla was our salesperson. She was very accommodating and helped us every step of the way. This was by far the easiest car purchase I have ever had!

We brought our vehicle in for regularly scheduled maintenance/service, and Rich always takes great care of us. We waited in the dealership while our vehicle was serviced, and did not have to wait more than a couple of hours. As always, they did a thorough and outstanding job. Overall we have been pleased with our care since we started working with Pensacola Audi just after they came to the Pensacola area. Rich is knowledgeable, friendly, and always takes care of our needs. I highly recommend Rich and the Audi Service Department.

They are very professional but, it does appear they over book their service teams and it takes a long time. Everyone is very nice, professional and helpful. I completely understand staffing issues these days as we are all facing this issue. Communication is key and perhaps back off on bookings.

Good customer service. Took longer than expected to replace a tire. Interior of car did not appear clean. I was given no paperwork on the tire replacement or checking the car (fluids, tire pressure, etc.) which normally I receive when my car goes to an Audi dealership.

Great service visit. Rich Lord is always extremely professional and easy to work with. Regardless of how busy he might be, he always takes time to welcome us and communicate the game plan for our vehicle.

Rich provided Exceptional service! We were traveling in from DC and had an appointment with Audi Montgomery to have a set of tires installed. My tires weren’t ordered and we had to scramble to find a dealership with my tires. Rich and Audi Pensacola were able to work us in their schedule and that was amazing! This will be our new servicing Audi location!

Richard lord was very helpful. Explained everything properly. I will use them again

Top notch service department personnel! They were very professional, courteous, and kindly kept me informed of the status of my vehicle.

Rich, the service writer and the rest of the staff are always friendly and very attentive to any issue that we have!

They were prompt and courteous, I needed a ride back to work and they took me which made things very convenient.

Great experience. Very quick, Service oriented, Always ready to help.

Ron was fantastic to work with ! His communication was terrific! He made every effort to check everything on my car and make sure it was done right . I will be using your store instead of Mobile now!

Good communication, attentive, reasonable

It is my opinion that they have a professional expert in what ever service you are requesting to have preformed on your vehicle.

Excellent!

Always a pleasant experience