I have had the best experience with Economy Heat and Air! My AC had just started messing up and Dustin was so quick to get me on the schedule and even talked me through every option I could get and made sure I was happy with the choice. Brett and Sam were the 2 gentlemen that came and did the install and they were amazing. Very polite, fast, well mannered and caring. They both answered any questions/concerns. I highly recommend using this company!!

Awesome service, quality, price, professionalism. Our old unit, old wiring, old house presented all kinds of issues. They met every one with a smile. Very quick response to our initial outage. Offered several solutions to try and save us the expense of a new system. And I love men who clean up after themselves!

Used economy for complete installation of new system inside and out. They were the best price out of 4 quotes. Always Answered my call and answered all my questions. Zach was very knowledgeable in what was needed to upgrade or improve my system and comfort. Crew was on time and very efficient, very pleasant and professional. Took measures to not make a huge mess. Meet all expectations and Couldn’t be more satisfied.

A nice young black gentleman road my tail alllllThe way down Beverly and onto saufley field, granted he was in his personal vehicle but he thought it was funny and made a game of it then turned into this company and got out…ready for his work day…glad he’s going to work and all, but he probably drives a company vehicle this way also if given the chance, lucky I’m not ten years younger and have a family I would shown him what a bad day really is…lmao

Called to have a microwave repaired with a very tight window.A very nice Andrea (I think) said that they could put me on the after hours schedule which would cost a little more. I agreed. Later their technician Lane called to say that they could fit me in on their regular ( less expensive) schedule. Lane came out and in no time made the repair in a very professional and friendly manner. I was highly pleased with their service and would highly recommend them for any appliance or HVAC service.

Nick did a great job! He quickly assessed the problem, solved it, then described the issues that caused it with suggestions for the future. Could not have asked for a better response. Very professional and knowledgable.

Great business, reliable, dependable, and fair...we love Robert. He is our Go-to for this kind of work. Not many businesses we feel we can trust. These guys dont try to gouge you for every penny you have. They are top notch!

I absolutely trust this company! They saved us several thousands by giving us an honest second opinion last year. Great knowledgeable techs.

HVAC always goes out at the worst possible time, right? These guys get that, and they worked quickly to try to fix our HVAC and, when that didnt work, replace the blown compressor for a fair and reasonable price. Job well done!

Economy installed two American Standard Heat Pumps and air handlers at my home Monday. They did an excellent job. They were professional, on time, courteous and finished on schedule. The whole process beginning with the estimate (Kenny) to the installation took less than two weeks. The installation team did a great job. Thanks for making this a very easy process.

Worst phone customer service ever. The lady I was attempting to leave a msg with kept talking over me and wouldn’t let me speak. Then the lady who called me back was not friendly and when I told her I no longer needed her service she hung up on me. If I could’ve finished my sentence I would have told her I’d call back to schedule if the other company could not make it out. Way to go on pleasantry. So happy y’all did not get a dime from me.

THE HOUSE WAS HOT, THE HOUSE IS COLD. FAIR PRICE AND VERY PROMPT AND PROFESSIONAL.

It was nice to have same day service, professional and quick serviceman. I have used these guys for 10+ years...very happy

Our technician Michael was fantastic! Not only did he follow through, he displayed that he genuinely cared about getting our appliance back in working order. We had three separate technicians come out and Michael stood out above the rest.

Anthony provided excellent customer service and he was able to fix our problem quickly

I have used Economy Appliance Heat & Air at my business, my home, my mothers house and my mother in-laws house. They have been very quick to respond, everything was fixed in one service call and everything worked perfect when they were finished. Very reasonably priced and very professional. I wont call anyone else for my service needs. I highly recommend Economy Appliance Heat & Air to all my friends, family and my customers

I had Economy install and new heat and air system in my home and they did a great job. They were very professional and the quality of the installation was better than I expected. Highly recommend Economy!!

I am very impressed with this company doing preventative maintenance on my HVAC unit. The technician Mr. John Pierce demonstrated his professionalism thorough out the entire evolution. Very knowledgeable of the system and went above and beyond in making my unit ready for the hot season. Their service charge is very reasonable. I highly recommend this company for your HVAC needs and will have them maintain my unit

My neighbor recommended Economy for HVAC work. They came out promptly to preform a general HVAC check up and cleaned the unit. I would recommend them and will call them again for their services.

These guys are great! Came on a hot Saturday for a repair. Regular maintenance. Very affordable. Highly recommend.

Had them replace an ice maker. Both Wesley who diagnosed and Lane who installed after the parts came in were on time, professional and friendly. We had a minor leak after Lane left the first time but I called the next morning and he was back that morning. No more issues and we have ice. Nice job... we appreciate the fast response all the way through.

Same day service and the best price for repair I’ve ever gotten. Technician gave exceptional service. I will definitely utilize their repair services again!

The company was honest and truthful in their estimate, the techs were friendly and knowledgeable Zack and John got my unit repaired and running very quickly. It is refreshing to deal with a company that is honest and truthful

The tech was very helpful and explained the inspection he performed before letting us know that a duct cleaning was not needed. Very informative and did not try to push work on us.

Harrison came out promptly, assessed the situation and did repairs. He knew exactly what needed to be done to take care of things that I had called several businesses to come handle.(None of them came back) I cant tell you how pleased I am. Definitely would give more stars if I could!

Profesional everytime. Price exactly as the quote. Always on time.

They just installed new AC and Heater at our office in Pensacola and it works perfect. We recommend Economy products to everybody. Thank You for all stuff and thank You Mr. Greg for your help ideas!!! You are the best!!!

We purchased an American Standard HVAC system from Economy and we couldn’t be happier. The installation was seamless with the crew being courteous, skilled, professional and neat! From the bidding process to turning on the system, everyone we spoke with was courteous and concerned with our satisfaction with the product and installation. Many thanks!

Economys staff and technicians are great. The tech was on time, pleasant, accomadating, and explained / answered all issues and questions. Look forward to calling them for all my HVAC needs.

Professional and quality customer servicer! answered all of my questions and explained what the best solution is without trying to pressure a sale. I will being using them again.

Harrison was the absolute best . He explained everything he was doing step by step . Very professional. I would highly recommend this company to anyone that needs their AC repaired . Great pricing. Probably the cheapest in town .

While working fine before a renovation, my refrigerator did not work when plugged in after a week being off. We called Economy Appliance upon recommendation from the Portofino maintenance staff. The refrigerator was indeed returned to proper function following their service call. HOWEVER, the Economy personnel failed to reconnect the water line to the refrigerator, didnt test the ice maker, and I had to utilize another repair man to (replace and) reconnect the water line. I give Economy a C on their performance and thoroughness for this repair. Further, I received no itemized invoice telling me what work had been done, just a confirmation of payment. I will probably call another shop on my next service.

Economy recently replaced my HVAC unit and their service was excellent! They were priced well below their competition, took care with precautions due to the pandemic, and were so easy to work with. I will be using them for all my HVAC needs in the future. Thank you guys!

I want to say Wesley was on time, called before coming, very professional & polite and knew what he was doing- when working on my front load washing machine

Fast friendly service, with knowledgeable techs. Have used them for multiple appliances and systems in my house.

I called these guys nearly a year ago and not only did they still have my quote they came very close to matching it. Very difficult to do with increasing equipment costs. They verified the proposal via email and even arrived a little early for a complete system install.3 hours and 50 minutes latter we had cool quiet air.The whole team treated me like their favorite Uncle. I’ve seen that happen as a part of training and I know the difference when it comes from the heart. You can’t teach pride in your craft and care for your customers that is software that everyone comes with but very few know the password to open. To say I rate them as five stars would not be correct. I had the privilege of witnessing a five star operation in action.The stress of spending four figures on a vital life saving home system was gone because I know the family standing behind the system. If your still reading this review and wondering if I got paid, read some of my other reviews. You will see I am not giving reviews everyday and don’t care about how many views I get. I just want people to know where to find the Fantastic service especially when I run across a place like Economy Appliance Heat & Air in Pensacola Fl.

10 🌟 great people and work is great! And price!

Needed help getting a permit issue resolved. These guys really stepped up.

I have used this company for several years for my home and my rentals. I have had 3 installs done . Two HVACs and one ductless. They also installed a system on a house I purchased and that is how I found out about them. I noticed the quality of the installation and that is why I started using them.Yesterday, Greg came by to diagnose a problem with my 15 year old central ac. Within minutes he knew exactly what needed to be done. He always does. He is very smart! Greg always helps me and he has also helped me with my rentals as well. I will be replacing this unit with Greg in the next couple years. To complete the repair, Nick came by today to install the replacement part. It was a larger component and Nick had it done very, very fast. I was highly impressed. Nick is a very talented. He is very nice as well. He did an excellent job and answered all my questions. Thank you.I appreciate all the staff at Economy. They are very nice people. They care and they get you taken care of at a reasonable price as well. A good price is nice as long as you get nice people and quality work that you can count on. Economy provides all that and more. I just cant tell you how happy these people make me. It is so hard to find reliable companies or people to help you when you need it. This is why I keep calling them. I want to extend a sincere thank you very much for all you have done for me and all you will do for me in the future!

These guys are awesome! Just had a mini split system put in my home and from start to finish the service was amazing. Dustin will talk with you about options but also works with you on seeing what will work if you want to stray away from conventional duct systems. The crew who put it in went out of their way to make sure it not only worked well, but looked good too. Definitely recommend them for any HVAC needs, big or small, you receive expertise and quality work.

Dustin is fantastic to work with. The house has never had a central HVAC and he walked us through building out the closet for the unit. His team was very professional and clean. I didnt think twice about allowing them in the home to do their work without me there. Economy has fair pricing and they did excellent work. We are now in the process of getting insulation blown and that contractor asked me who did the duct work because it was clean and sealed perfectly. I would have to say, that if another contractor is complimenting your work, then you did a fantastic job!Dustin and his team (from office to on the job workers) are a great bunch and they will treat you with respect, honesty and fairness. I will definitely (and have already) recommend them to anyone that needs installation, repair or service for their HVAC systems. Thank you so much!

Knowledgable and friendly Tech. On time and thorough.

A great big thank you to Economy Appliance Heat & Air and the Service Engineer, Kyle Sasser for an A-MA-ZING job. He was extremely knowledgeable and Very PROFESSIONAL! I had several follow-up questions and he patiently answered all of them and he wanted to make sure I clearly understood everything. I am one satisfied customer!!!

Economy has been a great company to work with! They have helped us with stovetop repairs, dryers, and washers. Every time we need them they have been available. They are prompt at making an appointment and they have very friendly service!

You always exceed expectations. Its been a pleasure dealing with you and your company.

One of the BEST examples of professionalism and personal service, Ive experienced.As a combat service-connected veteran, I was given exceptional respect and integrity. Dustin was amazing! This is a family owned company which has family members currently serving in Kuwait. As a combat veteran, I can certainly say that through their personal family sacrifice & courage to our country, accompanied with the uncertainty of the return of their family members, they have not missed a beat to support our community and veterans who have served. I am eternally grateful for the personal service and integrity that I have received during my time of mourning during Memorial Day.Thank you so very much for helping me in a time of remembrance of those who have given their sacrifice.I highly recommend this company to resolve your HVAC problems, as they too, serve our community, and country. We need more people like them ...A personal Thank you to all of you. You all took a load off my shoulders.Respectfully, Dana

Dustin is great and a major asset to Economy Air . Dustin resolved my issue and made timely repairs.. also the pricing is affordable .. EXCELLENT SERVICE.. scheduled to use this company in the near future 😊😊😊😊

Technician was professional, knowledgeable and answered all my questions. I expected to pay for another service trip to bring a needed replacement part and to my surprise I didnt have to. I had used a company in the past in which I had to pay for each time they came. What i really like about this company is sending text messages notifying they are on their way. I try not to answer the phone due to all the solicitors. I will be using this company again if needed.

The Economy Heating and Air in Pensacola is the best!! From the inside of our home to the unit outside, a complete detailed and thorough inspection. Also a comprehensive explanation on maintenance to avoid costly repairs. Added bonus is phenomenal customer service.An excellent recommendation by an employee, Kyle, and the technician, John, who performed the inspection. Highly recommend 5-stars.Mr/Mrs Stevens

Thank you Economy Appliance Heat & Air for cleaning out our A.C. unitand helping it run efficiently. Your service was timely and professional! Economy eased our minds, cooled our bodies and made lives easier. Thank You!

Economy did an excellent job replacing our a/c unit. Everyone was extremely helpful and accommodating to us. Dustin explained exactly what we needed and didnt need. He gave us a very fair price. The technician, Greg and his assistant were very courteous and informative of the work. They were respectful of our home and made sure everything from the attic to the floors were cleaned before leaving. I would highly recommend Economy for your a/c needs, as well as appliance repair. We have had both from them and have always been very pleased with their work and employees.

Economy went above and beyond in helping us. We originally had a service technician from a different company come out for our inspection. Upon completion we were told they would recommend a whole new HVAC system. A little confused by the recommendation, we called Economy for a second opinion. John came to our home, was completely professional, showed us a variety of different things we could do to keep our system running efficiently, and was incredibly helpful. Between the professionalism of the employees and the affordable cost of their service, Economy Heating and Air cannot be beat!

Jason Miller came out today for a routine maintenance check on our AC. He called ahead, came on time, was professional and friendly. He checked all thoroughly and explained what he was doing at the time. Would recommend Jason and Economy Air very highly.

The office staff, and technicians are amazing. They are friendly and very respectful. They made sure to find the issue, fix it and didnt break the bank. I will always recommend Economy!!

We had a service call. Our rep had to order a part. We got the part quickly. He was very friendly & efficient. The cost was reasonable. The person who scheduled the appointment was awesome! Will definitely use this company again.

Always reasonable, and always fixes the problems. Without gouging us, like others will do. Techs are super smart and personable. Cant go wrong with Economy Appliance & Heat.

Service people were adept and courteous. Instruction on new dishwasher very thorough. They also replaced my outside a/c unit and did a great job.

Update:About 30 min after I posted this review I received a call from Dustin, the VP, explaining the tech that was supposed to come to my house had a family emergency and had to go to the hospital. I understand that life happens, however someone from the office should have called me well before 7 pm to let me know that nobody was coming. They did reschedule me for first thing the next morning to take care of my maintenance, and Dustin himself came out and performed it.Although it took a while he did a great job and even walked me through how to do some preventative maintenance myself since I just purchased the house and they were the company that installed it.I scheduled a yearly service and was told that someone would contact me the day of to give me a 2 hour window on when they would show up. At 10 am I hadnt heard anything so I called to make sure they were still coming, and was told that I was on the schedule for today and the tech would call me at some point, but she was unable to give me a time frame for service. Here it is 630 pm and I did not receive a phone call from the tech or the office stating the tech wouldnt be able to show up.I wasted a whole day sitting around waiting on them to call and never heard from them. Guess Ill look for someone more reliable.

My ac went shut down on me and temperatures reached over 90 in my house. Economy brought me window unit to use until replacement parts arrived . Two days later they fixed my ac and it works better than ever. The maintenance personnel where extremely professional and knowledgeable. I would recommended this company to anyone in need are air conditioning fixing. Thank you economy

I’ve flipped a few houses in the past couple of years and even though I always get 3 estimates I always end up going with Economy. They are very helpful and take the time to answer questions. Dustin is quick to respond if I have any concerns. Brett and John installed my last 2 units and they are polite and professional. They take the time to protect my floors and clean up after the job is complete. 5 stars all the way!

I had a great experience with Economy, from Dustins visit and quote, through installation of the unit. Dustin was very helpful in making sure we got the best unit for our application and preferences. His pricing was the best of three quotes and they were able to install a few days after his visit. The installation was completed in one day with great workmanship.

I have been very impressed with every aspect of my A/C and heat pump install. Dustin took his time evaluating my home. He crawled in to the attic and took video of problem areas. Where others were in and out in 30 minutes, Dustin took 1-1/2 hours evaluating our needs. It wasnt just their prices that won me over, it was his thoroughness. Just as impressive was the 2 young men (Brett and John) who did the install. Very professional and knowledgeable. They did not hesitate in asking me questions of what I wanted. They showed me all the updates that they were installing. Both young men were personable and easy to talk to. I would strongly recommend Economy Appliance Heat & Air.

Last month I had a new unit installed and have been very pleased with the service I received. I received a same day quote, explanation of what needed to be done and how to improve the air flow in the home. I looked around for about a month and glad that I chose this company to install my new unit. After installation, I have already noticed a change in my electric bill which is amazing. The guys who installed the unit were very professional and knowledgeable. I recommend this company to anyone looking for service or needing installation.

Outstanding service and very reasonable price. I would recommend there service to anyone needing A/C repairs.

Ice machine maintenance. Just switched to this company from another big Gulf Coast company. They did a great job and prices are reasonable.

Everyone at the company is very friendly and professional. Quick turn around. Dustin is awesome as well!

Economy did a FANTASTIC job on the installation of my new air conditioner!! And the time from my online request for info to completion was only a week! The guys that handled the job were prompt and friendly and answered any questions I had. They worked quick and cleaned up after themselves. You wouldn’t have even known they were there. Economy even helped me schedule the electrician I needed to come out and wire for my conversion from gas to electric and file for my rebate with Gulf Power. It was overall a great experience and I’m thrilled with the product and my new lower power bill!!

Great company! Economy installed our new system in 2017. They came out today for a cleaning & maintenance. Michael P. did such a good job. Very professional, he explained everything and took time to answer all my questions. Thank you Michael P. & Economy for always doing a fantastic job!

I’ve been using Economy for years and have never had a bad experience. The technician, John, performed a maintenance checkup on our ac unit and was very polite and more importantly knowledgeable! Very much enjoyed his company and the recommended upkeep on our ac unit. Thank you John and team at Economy!

Our air conditioner went down over the past weekend. Economy was called to fix this. And they didn’t miss a beat. The came out today tore out the old unit and replaced it. The guys that came were very friendly and made sure to let us know how to work the new thermostat and maintenance on the unit every month to keep it working properly. Thanks guys. You were a life safer.

Had same day service on AC unit that was dead.Drain clog flushed out, retuned to service quickly and reasonably. Weve worked with Economy Appliance Heating and Air for 8 years on Appliance and AC issues.

Highly recommend EconomyAHAfor there excellent service!There awesome workmanship, punctuality and respect for my home! Also the two Outstanding young men that installed our new a/c unit..shout out to Bret and John!!

Used Economy for a few years now and wont ever use anyone else. Most recently their tech Anthony did a fantastic job fixing both our heat pump and refrigerator. Highly recommended.

Excellent experience. The technician, Michael came by to add Freon to keep the place cool until I get a new unit next week. Great customer service, friendly and prompt.

Highly recommend! They installed two American Standard systems for me. In my experience their prices and professionalism are unparalleled in the Heating and Air business.

Great staff. Could not be more helpful.

The A/C works great the installers did a very professional job and the price was very good.

The people at this company are very responsive. I have had my clothes dryer and stand up freezer repaired. My technician was Jason. He is a great guy, took time to explain everything to me in detail. The price was very reasonable for the job. I will definitely use them in the future and highly recommend them to anyone who needs work on appliances or your heating and air conditioner.

Great business, do exactly what they say when they say....Employees are super knowledgeable in the field. Highly recommend

More than happy with the prompt service they provided for my broken AC. I called first thing Monday morning and the service rep was at my house by 9 AM. He troubleshot and fixed the issue within an hour. Overall, they did a fantastic job!

Greg installed a new flex duct and register in our home. He did an excellent job of cosmetically boxing the duct in where it penetrated the wall. professional! Another excellent experience with Economy! I would recommend Economy for all of your HVAC needs.Today, April 5, 2021, Brandon and Will installed a new washer and dryer, and they did an awesome job! I am so thankful to have found Economy Appliance Heat & Air for all of.my Appliance and HVAC needs!

Its a great place to work forIm loving it

First experience with this company. Got as a referral. Very prompt. Got to my problem asap. Very reasonable. Will call again.Will also refer to my fellow PIGs in Pensacola. Pensacola Investment Group.

Economy was a real life saver this spring when my AC stopped working! Economy was out to me that day and had the new system installed by the end of the week; answered all my questions etc. Great experience; i will continue using them in the future for all my AC / Heating needs.

Economy did a wonderful job installing our new HVAC system. Dustin and his team were exceptionally friendly, helpful, and professional from the time the free quote was done until after the work was completed. They were so accommodating and even loaned us a window unit when our old unit went out until the new one was put in! The price knocked the competitors in Pensacola out of the park and the work was top notch! We look forward to doing business with Economy in the future and recommend 1000%!

Michael P. with Economy Air of Pensacola took great care of us. He was very professional, respectful, and hard working. While he was never afraid to get dirty sweating through the attic to check the air ducts or clean out the AC drain with a vacuum, he was very careful to clean up and take his shoes off before he ever entered the house. He was able to diagnose the AC problem quickly and gave advice on how to get the most out of the HVAC. Thanks again Michael.

Excellent customer service. Prompt and courteous. Polite, skilled technician answered all our questions and gave timely advice on system operation and maintenanc. Our new go-to heat and air specialists. HIGHLY RECOMMENDED!

Had couple projects completed by them. Great customer service, fair pricing and fast and quality work.

This company has been great! They are the provider for our h

Economy Appliance Heat & Air are the BEST. I started using them in March 1993 and have NEVER had a problem of any kind. I am a property manager/Owner and they take care of all our properties. They are very professional and I constantly find their prices to be the best. They respond quickly to all out tenants needs. We call them a minimum of 125 times a year and have for over 2 decades with all jobs being professionally completed to my satisfaction. Good company and great Owners and employees. Dont know what I would do without them. Call them the next time you have a problem, you will be glad you did.

Michael Riley is one of your field techs and he is one most professional and efficient technicians Ive ever encountered. He goes the extra mile and takes his time to explain the issue and gave me great tips on preventive measures. I hope I dont have any issues in the near future but if I do please send Mr. Riley!

Amazing! They replaced our A/C after ten years in our house. It’s not just the new unit, they took the time to identify problems with our air flow. For less than $30 in parts they greatly improved the comfort level in our home. If you are in the market for a new system, I highly recommend you call them first.

Dustin with Economy appears to be genuine at selling his a/c systems I do believe American Standard are the best units. I did purchase a complete system, his crew did a good job installing it, but never showed back up in 6 months to do a fine tune.I did put his name out there from my clients for business to show leadership. I call him for a appointment but he recommended me to pay $65 next year service call! what about my one warranty! Very displeased!

I would recommend Economy every time. Specifically, Mike P. was fantastic. He was efficient, very polite, extremely knowledgeable and honest. You dont find those traits very often anymore.

Not easily impressed- today I was. I received multiple quotes and not only were they among the best priced they were the best installation crew, Im sure of. From the initial estimate to finishing up the guys from Economy were great. Dustin the VP and sales estimator was informative, straightforward and delivered on what was proposed. Logan, Chase and Johnny were considerate, task oriented and great installers.

I was more than pleased with the installation of our new HVAC system. John and Brett did an amazing job on a fairly difficult condo install. They were knowledgeable about the product and did a clean and tidy installation. They exceeded my expectations. Thank you.

Mike Reailty had his work cut out for him today! He worked diligently until theJob was completed 100%. Very professional and confident as well. Great job Economy!!

The technicians that came to my house were Dar and Harrison. They are very professional and knowledgeable of their craft. They had a problem with my duct work that had them working way into the evening but persisted until the job was done. I highly recommend them.

Great company! Josh was very knowledgeable and kind. Got the job done quick and efficient would highly recommend!

Can I sing my praises about Kyle and Arthur? Amazing guys. Complete gentleman. But above all else they were very realistic. It was wonderful to have a couple of guys who took their job seriously but were still relatable. Literally any question we had, they answered. I asked for their cards because I hope to recommend them to others. After 6 or 7 different companies coming to look at our unit, Dustin sold us on the company and Kyle and Arthur sealed the deal. 110% would recommend them to others.