I went into to buy a battery tie down, Willie C the manager came out to make sure the battery was okay and it wasn’t. Another company we went to said everything was fine. Willie went above and beyond to help my husband and I and prevented thousands of dollars of damage. Amazing customer service, all the associates are knowledgeable and helpful. Best service hands down.

I had a wonderful experience at this Auto Zone with Mr. Willie Craig. He was such an inspiration and instrumental in getting my car fixed and back on the road. Very professional and knows his job. If you ever need assistance with your vehicle, please stop by and ask for Mr. Willie Craig, you won’t be disappointed!!!Thank again Mr. Craig and Auto Zone!!

My man Ross is killing it! Great customer service and always respectful to guests. He is quite informed on vehicle maintenance and doesn’t hesitate to go above and beyond when it comes to satisfying us customers and our concerns. I’ve long loved Auto Zone for their resources, but Mr. Ross just put the icing on top of the cake; what an outstanding employee you have on the team. I will definitely be back to this location for superb guidance/assistance he’s given and his extensive knowledge/service in his profession. Thank you Auto Zone! I am finally advancing with my car everyone says I should give up on- couldn’t have done it without this bright young man’s help…

Once again, I had great service at the AutoZone in Pearland. I went with car battery issues. They tested my old battery and replaced it for me after it was determined to be bad. Willie C. gave us great attention and was prompt with the installation. Definitely recommend them for any service.

I bought a headlight bulb. People here are very helpful.

Ross M. Gave exceptional service and was Profesional him and store manager made my day awesome by getting my new battery pit in and diligently worked to remove the corroded one.Awesome service, professional and fast wish I could give 10 stars.

Long lines as it was the rush to get items after work.Well stocked n lines moved quickly.

They Saved The Day for me! I needed a battery and they were fast and very nice gentlemen/ Give them all a raise asap:)

Randolph was amazing! Professional ans super helpful replacing my battery.

Great customer service. Robert was very helpful in getting parts and battery replacement. Had great conversation and is great asset to the Autozone company!

THANK YOU MR. WILLIE!!!I came here at 7:00 AM because my car battery was going dead. At that time I didn’t know if it was the battery, starter or even what to do. The morning manager in AutoZone Pearland was not giving me any help or solution to my issue. It was clear he just wanted to make a sale. I came back to the same AutoZone the same day and Mr. Willie took great care of me. I ended up getting a new battery from the manufacturer thanks to Mr. Willie and he even offered to put the new battery in. His motto is he likes to help people and he was in fact the most helpful person I’ve spoken with in this whole issue (especially cause I didn’t know a thing about what to do.) I will only be coming back for Mr. Willie and he has turned me from crying in the parking lot to a happy customer! Thank you again Mr. Willie @ Pearland autozone!

Love Autozone but, their employees could use some training at order resolving issues.

Excellent customer service, had a battery issue and he looked it up. It was still under warranty, I was out in no time with a brand new battery and no cost so even better!

Arrived in need of a battery, brakes and antifreeze...Mr Willie explained everything in detail as far as quality and installed my battery...service was impeccable

Great associates (Chris and Mike) who went out of their way to educate and help. Gave me correct tools, supply and most importantly confidence to finish job on my car.

Ross did an outstanding job in helping us find what we needed! Great customer service$

Very clean and organized. Found exactly what i needed. Fast checkout.

I had a great experience at this store. Great customer service. Randolph, Issac, and Ben all had to assist me at one point during my visit to replace my battery. Really appreciated their professionalism!

Willie was very helpful and informative. Thanks for today

Great!!! Staff my favorite autozone very knowledgeable.

Manager Tommy left me speechless in amazement of his customer service, skills and competence. I had my oil changed at another auto company that couldnt replace my air filter due to being out of stock. I was so upset and frustrated but AMAZING Tommy came to my rescue!!! He was met with obstacles with my older model work car, but refused to leave me stranded. THANK YOU TOMMY AND AUTOZONE IN PEARLAND, TX!!!! Dr. Marilyn Parker, your forever customer

(OML) The best visit every all thanks to (TOREN) The best customer service I ever had he helped me with a battery and more problems I had with my car I will always come back to this Pacific AutoZone.

Unfortunately I didnt have time to write a review until now but I had the most wonderful experience a couple of nights ago. It was raining heavily and I needed to purchase motor oil, so I called the store when I was on my way and explained that it was only my toddler and I and I didnt want to get my daughter wet, and the gentleman went above and beyond to help me. I am very pleased and thankful for that. I believe the gentlemans name was Isaac. Thank you

First class customer service

I have exclusively used Autozone in the past for all of my vehicle parts purchases and have mostly used this store. This was a horrible customer service experience on this occasion. I ordered a brake kit and was promised its delivery two days later. The kit did not arrive that day as it had been promised when I made the purchase. On the fourth day I phoned and the kit had still not arrived. I told the attendant I wanted to cancel the order and was hung up on. I phoned back thinking we might have been accidentally disconnected and spoke to another attendant who said he would check on the order and then told me it would be here the next day. I told him I had heard this before and I wanted to cancel the order. He told me he could not cancel the order until the kit came in and that I would then need to come into the store and sign something. I told him I was not going to do that and he hung up on me. Wow! I have never had a company treat me this way.

Very pleased with my visit to Auto Zone. Very clean, organized and well stocked. The staff was very friendly and helpful. I will definitely be back and highly recommend their services and products.

Enjoyed their services 4 years ago.. decided to come back to check my batteries.. The manager says the battery is bad.. The manager provided $30 for the old battery. Than charges me $200 for new batteries.. sells the idea that I got a great deal!!! I went online I found the same spec batteries for half the price 2 miles away!! I ask about this and they are saying transaction is already done.. that was 30 minutes ago!!.. Very disappointed with their overall services.. I wish they were more honest and provide information instead of removing my old batteries and installing a new one without my permission. I asked them to provide a detail of how they prorated the battery... nothing... If they had provided me with options I would have been totally fine... they didn’t do that . Very disappointed!!Update:I went back to the store and spoke to a man who took the time to listen to what I had to say. I am disappointed on how things went overall but he did a better job of fixing the issue. Thanks again to the manager that help.

I went to Autozone this morning because my battery was dead. They really know which batteries go best with my car and even changed it for me! It was fast and easy. I recommend autozone to anyone.

I when to replace my mass flow sensor under warranty. They had me a new replacement unit in about 5 minutes. No hassle return. They honored the lifetime warranty.

The store manager Ms Priscilla was amazing!!!She was super helpful and knowledgeable when it came to my F-150 truck. And she also helped me save money. She fixed my 3 lights that were out in record time all while giving me excellent customer service. I will make this my AutoZone from now on.Thanks so much!!!

Very convenient for getting error codes read on a Sunday.

Fast courtesy service. I exchanged my battery that failed with no hassle, no up sale and no delays. Thanks Autozone.

I had a very nice young gentleman help me test my battery today. He was extremely knowledgeable about what I have been experiencing with my battery.

Great service always. Never had an issue ever

Great, helpful and friendly customer service! Went last week to get windshield wipers for my moms car and my own car, Erick helped me find the right wipers and changed them out for me. I went back a week later to put wipers on my own car, which I never tried to do it myself. Just walked in told them I needed help, no questions asked, young lady went outside with me and did it in minutes! Thank you!

The young man that assisted me today was cordial, friendly and professional. I only wish he had been wearing a name tag so that I could talk about the model assistance.Much different from my last visit (last week) with the young lady who seemed to have had NO training nor professionalism. None!!!So today I tried to have a word with the Parts Manager to explain/complain (whatever)about the horrible way I was treated as a customer and he (Parts Manager) nor the Store Manager were interested enough to stop or even make eye contact or LISTEN to me. They could not grasp the gravity of the situation nor comment about what happened to me: one of their customers. Immediately when they realized the gist of what I was saying (a complaint). And while I was in mid-sentence the Store Manager asked when did this occur and simply walked off. The Parts Manager was on his way to lunch and didnt seem to give a care. CUSTOMER SERVICE STILL MEANS SOMETHING TO SOME PEOPLE.

Very professional, great service. Assisted in replacing the new purchased item with their tools and expertise. Thank you, I appreciate it.

They are very helpful

Need more stuff for gokarts atv and recreational vehicles

Great place. Friendly staff.

On Oct 1, we were struggling to change windshield wipers. The visiting manager came outside to assist. AWESOME CUSTOMER SERVICE on a time where there is none. Thank you!

Bad customer serviceI don’t see how people say there’s good customer service here. Went to recycle oil. The employees were busy talking to each other, so eventually they got to me. They acted like they didn’t want me there.Houston ones have much better service.

An unprofessional employee by the name ISAAC at this location, was called to handle my return. He treated me without dignity. It was just a tool costing less than $15 purchased less than 24hrs ago. He questioned me like I had not right to make such return. Also making believe he is handling something else. I don’t know why he wanted to waste my time. Ask for my phone number many times as well as my name, to the point I told him not to process with that return for him to tell me that he finished it. Then, he refused to process the new item that I was purchasing at the same time. I don’t think this man belongs to our community. Very bad!!!!!

Staff is the best outstanding customer service

Helpful!

Issac and Robert are some really amazing associates. I appreciate the time Robert took to help me find all the items I needed to get for my car. He took the time to find all my parts and called another location to get my parts that wasn’t available in the store. Thank you for all of your hard work

My husband just left Auto Zone was waiting patiently to checkout for 15min asked one of the clerks can I pay for this 3 times rudely ignored and the clerk decided to check 2 more other costumers that were there after my husband, my husband did not say anything until he was done with the other 2 customer because of course its not there fault this worker which was wearing a gray shirt was deciding to ignore my husband he stood there until my husband asked him once again can I check this out please? are you ignoring me? and he replied you werent in line my husband said why would I be in line? that line is for people that need something from the back I have in my hands what Ive been asking you for the past 15 minutes can I check out, I was here before the other 2 costumers you just helped and you have just ignored me. The only thing he did was keep ignoring my husband got an attitude and still decided to ignore my husband while doing the transaction. Very disappointed I mean if you dont have customer service if you dont want to interact with your customers please dont go to work or please AutoZone get rid of these type of people that really dont want to work. Today is October 14, 2020 the time my husband was checked out was around 7pm. What a disapointment!

All I’m say is Ross is the boss

Well stocked. Friendly and helpful people. They will check your battery for no cost. If you buy one they will install it free. Well managed.

I was panicking that my battery was almost dead and all mechanical stores closed when I arrived at AutoZone in Silverlake shopping center. The store took care of me at closing time. You are a real neighbor for us. I congratulate your company for your employees. Thank you! ❤️ In this critical times, the help is highly appreciated.

Just wow Erik is the best!!! He was helpful with helping me with getting my battery tested asked me when did my battery go bad and he did a full test before selling me a battery and gave me all the details on each battery they have for sale he should be promoted to manager position! I’ve seen him help two customers at the same time on different computers he’s a hard worker!!! This AutoZone has hard workers that help as possible!

Isaac was so helpful and nice. Best experience I’ve EVER had at an Autozone. These guys know their stuff and are there to help. Will definitely be back.

Gotta love this autozone they know there stuff about cars, Erik helped me out as much as he could, checked my battery,starter and alternator. turned out to be my alternator that was no good and was draining my battery and he recommended a mechanic to me for a awesome price too! And they had the alternator for a good price too!

Dave, you’re the man! Great detective work to solve my issue. This is the only place I go for auto parts, since 2007.

I was really please with level of professionalism and knowledge of the crew here at Auto Zone on Broadway in Pearland. I was very very please with the service that they offered. I will be back for any other automotive needs. Big shoutout to Aaron and Issac for the excellent customer service. They both need a raise!!!!!

The Summer Ave. Branch near Whitestation customer service was fantastic.

Theyre always friendly and very helpful. Melvin changed my battery in 41° weather and didnt batt an eye. I know its their job, his attitude was fantastic! Im very grateful.

I just left this place and received the WORST customer service from Issac. The young lady there didnt know the answer to my question. She asked Issac and he answered by stating, She needs to look in her manual, and quickly walked off. I asked the young lady why couldnt she look it up and she stated, He is the manager. I do whatever he says. I went outside, got the book, looked, was confused, and asked her if anyone else was there to help. She stated that Issac was commercial and her DYI people werent there. I informed her that I normally come in the evenings and receive EXCELLENT customer service and this was my reason for coming back. I asked for a manager or a number to call and complain because I wasnt receiving any assistance. After stating they didnt have a number, I informed her that someone was above Issac. She then walks over to Issac and tells him everything. He called me over, asked what did I need, and tells me that he didnt understand what she said the first time and could look up the light in the system. He pulled the light up, then tells me to pop my hood and hell be outside. There was only one other customer in the store. However, it took him a few minutes to come outside. He comes out, have me to turn on my lights, then tells me that my lights are good. I tell him that Toyota said it was the outside yellow light. He states that they are all good. I thanked him and walks off and put his phone to his ear and starts talking.WOW! Issac had no intentions on assisting me. He was there to diffuse the situation by coming outside and just TELLING me my lights were okay.His lack of customer service has deterred me from shopping at this location again. I entrusted this Auto Zone to assist me with preparing my car to be PCSed to England due to past experiences and they failed me. His actions are not what I would have expected of a manager.

Priscilla, the store manager was very helpful to me today. I was frustrated but she turned a bad situation into a great experience. Thank you Priscilla!!!

Good, clean, and helpful staff

Need to work on being faster service

Located on 518 near Canes. I like the staff at this location. They are ready willing able and knowledgeable. I don’t go in for much more than tools and Freon but I get answers when I ask questions not guesses. Customer service is my peeve. It’s awesome here.

It is not the biggest store which means.. Come for convenience and generic things! It is very clean here and the employees are attentive.

This is always my store. Staffs are very nice and friendly. They help me with everything

Helpful and Issac was very helpful and knowledgeable.Manager worked hard to find the part I needed for my car.Very satisfied customer.

Great with knowledgeable staff.

I didnt get what I need today, but the personnel was very helpful

Rentals and parts are competitively priced. They still recycle oil. Others stopped yrs ago. This Autozone has great staff. Love it.

Great people

Bad battery HAD warranty said expired today but would not honor the warranty.. said it expired midnight last night...

This place is always understaffed. If you want anything checked / diagnosed then prepare for a very long wait. Usually there is only 1 person working there which makes it very hard for the staff.

Fast, friendly and knowledgeable staff. In and out in record time. It is very nice to be greeted as soon as you enter the front door. Good job guys.

Always have the parts we need. They are very friendly and they even helped us to install the part we purchased. We will definitely be returning in the future.

We moved from a town where our mechanic was a close friend. This is the ONLY place my husband trusts for honesty and prices. Their service is wonderful.

Great service very friendly

The pricing is pretty competitive and sales associate are mostly knowledgeable, but it is luck of the draw, as in the past 8 years I have been here there hasnt been consistency of the staff. If you are a DIY - shade tree mechanic, they usually do have decent deals on oil&filter combo.

I have never had a bad experience at this location. Employees always go above and beyond for me. Im grateful they are here.

Helped push me in the correct direction when I brought my car in to be diagnosed.

Easily visible. During my visit everyone was very curtious and attentive to what I was looking for.

Great service.

Horrible disgusting disrespectful and doesn’t understand by the name Ben. P the manager not very professional

Great experience. Clifton was super helpful and friendly. He even installed my new battery AND put my new windshield wipers on my car. I was in and out in less than 20 minutes.

This place is very well ran. Outstanding leadership and the absolute best customer service Ive seen from ANY Autozone. I had an issue with wiper blades I recently purchased. Brought them back in and Thomas got me new wipers and without hesitation, installed them for me.This is the only Autozone I shop at.

All your auto needs in one place!

Everything you need for a car

The young man who assisted me was so helpful and kind it really made my day.

Great experience! Knowledgeable and friendly staff that went well above and beyond to help me, and to provide the cheapest holistic solution possible.

Car battery died...no warning. Tried to jump and no luck. Was eating at place about 400 yds away from this Auto Zone Store. Walked over and asked if they could test my battery. Anahi helped me out and walked over to test and verified dead. Sold me a new battery, hopped in her car with tools and battery, headed over to my car and swapped me out. Great customer service! You rock Anahi!

Today I visited the Pearland store at 518 and Cr 90, what a pleasant surprise that Thomas, N knew his stuff. Most of the workers at Auto Zone are clueless to the function of a vehicle. Thanks Thomas, N.

You can go in and ask a question and will give you answers with a smile.

Very helpful! The man I spoke to found me my part and told me how to install it!

Manager was rude, I needed a battery charged waited around an hour then she said it would be 2 hours charge

Always great fast and friendly service at this location!!

Great help.they go out of there way to take care of their customers needs

Very helpful they helped me put a wiper on in the rain

Line was too long other then that found what I needed

Electrical connections between the rotor bars and the end rings are damaged. Needed other parts and J was helpful with that.

All the auto parts to make a rainy day better

Time is money and your losing it if you cant open on time. Four customers turned away and four waiting outside.

Employees are very nice and the store is clean.