user
A & A Cleaning Services
2810 Wagon Trail Rd, Pearland, TX 77584, United States
Appearance
A & A Cleaning Services

Comments
La
Review №1

A & A Cleaning Services is the most professional and organized service I have used. They call at the beginning of the week to confirm and call after the service is complete to make sure we were happy with everything. I appreciate their attention to detail and consistent service. I can always rely on A & A to provide quality service.

Ja
Review №2

The team showed up on time (early!), and they were professional and efficient. They made sure they were doing what I wanted and had me double check before they left to make sure I was happy. So excited to have a fantastic cleaning service!

Fa
Review №3

Ive been using A&A for several years and I am always happy with their services. The ladies always arrive on time and clean efficiently. If I need to cancel, the office is nice and very easy to work with!

De
Review №4

Super great service and home smells Awesome! love the friendly staff and office !

Tr
Review №5

The ladies did a great job in my family room, kitchen and main bathroom area. I have three cats that I’m fostering along with our own four cats and three dogs. Things can get out of hand now with everyone in my house working. I was so happy to walk in the door to a clean house. It was money well spent!

Ja
Review №6

Communication and booking of the deep cleaning on the phone was professional, I was told 2 cleaners would come. On cleaning day, however, without any courtesy check-in if that would be acceptable, 4 cleaners came to our house. At COVID times not OK! Especially when one of the cleaners wears her mask only covering her mouth. We have been self-isolating and do not feel comfortable with that many strangers in our house. They got the job done quickly, but not deeply. I wanted to take pictures of everything but didnt because there were too many areas cleaned poorly.Here are just some of the examples: The blinds still had dust on them, they had only been wiped off with a dry duster and not even entirely. Some baseboards were not cleaned at all. There were smudges/grime on virtually all mirrored surfaces, our fridge was left oily with little dust specs (see pic 3). The protective mats on our kitchen rug were not even swept, not to mention mopped. Not even the sofa cushions were fluffed. The list goes on and on, unfortunately.We used this service, naively trusting the positive Google reviews but really regret it. For us they did a rush job, barely a regular cleaning, not to mention absolutely not a deep, thorough clean. Here is the kicker: When they called the next day to ask for feedback I very much let them know how unsatisfied we were due to all the issues. They offered to send cleaners again. After we had already been ambushed by a troop of 4 who didnt do a good job at all? No thanks. That is not how this issue can be fixed for I had to spend the rest of that day deep cleaning myself. They mentioned some customers like specific cleaning products - well if you cannot provide products that actually clean they might not be the right products.But guess what, they had the audacity to charge me the full $286 I was quoted for a deep clean which we did not receive whatsoever. The only thing deep about this cleaning is the disappointment. Do not recommend!

R
Review №7

Thank you A&A Cleaning services for the amazing detailed cleaning. The team was very professional and they did a fantastic job!! Thank you A&A!

Am
Review №8

We have used A&A for many years and they do a fantastic job! If there ever is an issue with the cleaning, they remedy the issue very quickly and do their absolute best to provide excellent (and friendly!) customer service. I would recommend them to anyone!

Da
Review №9

A&A Cleaning is the gold standard of cleaning services. Satisfaction is guaranteed!

Ma
Review №10

Excellent service after a very great customer service experience just in setting the thing up. Very friendly and informative while we were setting it up, and yesterday was our first cleaning and we came home to an immaculately clean home! We look forward to a long relationship with this wonderful company.

We
Review №11

I’ve had two deep cleanings and this company goes above and beyond!! They do a lot for a fair price. I will be using them for regular cleanings from now on!

Ke
Review №12

I have been using A&A Cleaners for over five years! The workers are super nice and always leave me a rose on my roll of toilet paper! I always give them some bottled water when they leave. I wouldnt recommend any other cleaners!Danielle Garza always calls with a courtesy call the next day and I am ALWAYS delighted to hear her amazing voice! It fills my day with sunshine!

Jo
Review №13

I engaged A&A to clean my Moms apartment which theyve now done twice. She has been very pleased with the professionalism of the staff and quality of work completed. Great Job A&A!!!

Mi
Review №14

We have used A&A for several years now and wouldn’t change a thing! They do amazing work and are always making sure the customer is satisfied with the job and going the extra mile. Would highly recommend!

Cy
Review №15

The cleaning crew did an outstanding job. I have already booked for biweekly service and YES I would highly recommend this business.

De
Review №16

A & A Cleaning Services did a fantastic deep clean in my home. I am happy to recommend their services.

Da
Review №17

I had used a number of cleaning services but this one by far is the best. They do a very thorough cleaning.

An
Review №18

A&A did a wonderful job. The ladies were pleasant and professional. The mirrors were sparkling and you could see yourself in the counter tops. I would definitely recommend A&A Cleaning and be using them again.

L
Review №19

The staff that came over was excellent. Very professional and hard working. I loved the service. I would gladly recommend this cleaning service to anyone. Best cleaning experience ever. Will definitely use again.

Mo
Review №20

It’s always a great feeling when you want in to the home after it has been cleaned from the great smell stove top squeaky clean (hate cleaning stove top/bathrooms) bathrooms look awesome always have a great experience. They are very professional, no problem booking a date and time that works for me and the family. Anytime anyone who I use I always tell them A&A

Lo
Review №21

They showed up on time and got the job done well with no problems at all!!!

Ra
Review №22

I cannot express how much of a difference these good people can make in cleaning your home, definitely would recommend.

Ka
Review №23

The house felt great and looked great. It was great to come home to a clean house!!’

Ha
Review №24

The ladies were friendly. They were very knowledgeable about how to clean specific areas. When I asked for something tor be cleaned extra, they were very happy to oblige. Their goal seemed for mento be happy with my clean home. They are now MY cleaning service !

Ma
Review №25

I called A&A to clean my office/warehouse that has not been cleaned professionally in over 2 years. They cleaned floors and countertops to like new that I thought were trashed. Good job and good value. They will be back regularly now that Ive found them.

Ri
Review №26

Consistent cleaning procedure. The ladies, Maria & Crystal, are thorough & meticulous in dusting & wiping every furniture, door, window, kitchen, bathroom, etc.

Ru
Review №27

After 7 months of COVID, my house really needed some help with the dusting and floors. I had a service prior to covid. My husband was adamant he did not want anyone in the house during Covid. I tried to keep up, but sadly I failed. I researched cleaning services to determine if there was a service I could hire that followed Covid protocol. A & A cleaning looked like exactly what i was looking for. I called them and, after talking with a representative from A & A, my husband agreed to allow this service.We just had our first cleaning. The girls followed protocol, they did a great job. I will definitely have them back on a regular basis.

M3
Review №28

Excellent cleaning every time.Very accommodating on scheduling

An
Review №29

Cleaning crew was on time, well equipped and incredibly efficient. My house looks and smells amazing. Excited to be on their every two week calendar for regular service. Highly recommended!!

Me
Review №30

Loved your service, superior cleaning service,

Co
Review №31

Very professional, hit extra items without being asked, would recommend to others.

As
Review №32

Filled out the form online for a quote, 3 days later no one has called me

Wh
Review №33

Best cleaning service ever! Will be using them again.

Ke
Review №34

The ladies did a beautiful job... very intense cleaning...my house SMELLED CLEAN afterwards. I love how you check on the job the next day...shows you really care about the service the customer gets. THANK YOU. K. TRAVIS

Mo
Review №35

A&A Cleaning provides an excellent service. They do a great job cleaning, very friendly, are always on time, gives reminders, request feedback and make adjustments accordingly!

We
Review №36

Wonderful job! Detailed and thorough. Would recommend to anyone and will be using again in the future!

Ar
Review №37

The ladies from A&A did an amazing deep clean on our house prior to us putting it on the market. I don’t think the house has ever been this clean!

T
Review №38

A&A Cleaning- thank you so much! Your team did an amazing job and the maids are very professional and friendly. We are ready to place our home on the market - THANK YOU A & A Cleaning Services!

Da
Review №39

Wonderful ladies. Had my home cleaned several times in the past couple of months. Its always nice to come home to a clean home after a loooong day of work.

Am
Review №40

I routinely clean my home, but was looking for some relief after starting my Masters program and still keeping up with our family of 4. I am pretty picky about my house and was initially hesistant to hire someone else. I am so pleased at the outcome. I had a one time cleaning with full detail. Ive now been spoiled and may consider a more frequent recurrent service. Highly recommend.

Do
Review №41

They arrived on time, did what they said they were going to do and everything came out nice and clean, would definitely recommend! Great service!

Ke
Review №42

Ive been very pleased with the service. The ladies always do a nice job cleaning and the office always follows up the next day to make sure everything was as expected.

L
Review №43

Thank you A&A Cleaning Services for the amazing job! Your office was very friendly and your cleaning team went to work and they cleaned everything!! I will definitely use them again.

Do
Review №44

Very professional and very accommodating! They are doing weekly sanitization of our offices in Pearland and doing an amazing job!

Ai
Review №45

Great group of ladies. They have cleaned our homes for a little over a year. Weve been very happy with the service.

Da
Review №46

Were putting my daughters house on the market and asked A&A Cleaning Services to clean the house prior to having it painted. They did an amazing job! My daughter said, I dont think Ive ever seen my bathtub so clean! Thank you, A&A, for the great job!

Kr
Review №47

Easy process to schedule. We did a one time move out cleaning on our old home and they did a great job. Followed up to make sure we were satisfied. Good customer service.

Br
Review №48

Theres bad news and theres good news. The bad news is that I found multiple areas in my house that werent completely clean. The house was completely vacant when we had it cleaned, therefore it was easy to tell what was cleaned well and what wasnt. I called to report the issues simply because I know this information is beneficial to a business owner. Thats where the good news comes in. Due to the problems I had, they mailed me an American Express gift card to apologize for the inconvenience. I appreciate the gesture very much.

Br
Review №49

I have been dealing with A & A Cleaning Services since 2011. I know how hard these ladies work and they do a fantastic job!!!!! Of course being human we all make mistakes, but they try their best to make it right when they are made aware of a problem. They call after every cleaning to follow up. The ladies that come to your home are nice and the company does background checks before everyone is hired, I know other cleaning companies dont always have the most reputable people. My little apartment is always fresh and clean after the ladies have been there. I truly appreciate this company and the hard work they do.

Ca
Review №50

Able to give a quote over the phone, an appt available within 2 days of calling & thorough explanation of services included in the quote as well as info about using their own cleaning supplies.

Jo
Review №51

We have been using A&A cleaning for years. Their attention to detail is amazing. they always do a fantastic job and call us every week to remind us of our schedule. I would highly recommend A&A Cleaning

Jo
Review №52

They were amazing! I used them to clean my house for the new tenants and it was spotless! Would def. recommend

Sa
Review №53

After posting my initial complaint,A & A cleaning came back out to my house for a redo cleaning. I must say this time was far better than the first. Sandra is awesome as one of their Premier cleaning ladies, she made sure that each room was cleaned to my satisfaction. The owner spoke with me personally and apologize that I wasn’t satisfied the first time cleaning, and they followed up several times to schedule a redo. I appreciate their determination to make this right and planning to have them come out again. Merry ChristmasI am very disappointed in the services they provided. I called A& A to clean my house, as I had injury to my foot and was unable to do it for myself. The ladies showed up and immediate started. However, after they sd they were finished. The floors werent mopped properly and had smears, they did not get spider webs that were hanging low in the bathroom shower window, lint and dust on picture frames and window sills. I do not recommend them to anyone.

Br
Review №54

The crew at AA Cleaning are awesome. they spend spend hours and are very thorough. We have used them for several years now and i would recommend them highly. They saved my marriage, this house is just too big for us to handle alone.

Ba
Review №55

We left A & A six months ago. We tried two other cleaning companies and found that A & A provides the best service. We left them because of the time arrival, but they were happy to accommodate us and arrange a better time frame. We love our teams - Thanks A & A !

T
Review №56

I have used this cleaning service numerous times. The first couple times I used them, the quality of their work was amazing. They spent time paying attention to detail and making sure things were almost perfect. The last two times I used them the quality of the service was fair at best. They were late getting there and then only did a fair job. When I addressed my concerns with the company they informed me they have made changes to their service which has drastically reduced the quality. In addition, they informed me that the cleaning crew (2 people) were there 5.0 hours for a total of 10.0 hours of cleaning which is totally false. They arrived between 4:00pm and 4:30pm and exited my house at 7:30pm. That is not 10.0 hours of cleaning. The were going to charge me $205.68 for a one story, 3 bedroom house but when I voiced my concerns they offered a $20.00 discount. The service they provided was still not worth $184.03. I live in Pearland and try to use companies in Pearland but will seek other services. Very disappointed in this company that at one time did an outstanding job.

L.
Review №57

I been using their services for quite some time, and they always have done a superb job. The professionalism and efficiency is amazing. I have recommended their services to a couple of friends and the are also very satisfied with their services.

Lo
Review №58

Ive used these guys for years till I recently had a problem. A problem that should have been handled better. I went through the correct channels to try to handle it. And it turned into more of an argument. Basically its time to move on.

sa
Review №59

A&A Cleaning did an excellent job buffing, waxing our floors in our new office building!! They look amazing!!! They were fast and friendly and very efficient from the moment we called them to get a quote!!! Would highly recommend them!!!

Ki
Review №60

I am so pleased and happy with my move out cleaning. A & A Cleaning Services did a FABULOUS job with attention to detail. I recommend them highly!

Ca
Review №61

The administration was very pleasant. They fit me in for an appt last-minute, and that may have been the problem. Two women arrived, and first thing they tell me was, they barely told us to come here just now, as if to say -- we didnt plan on another home to clean, so let us just hurry up...which is precisely what they did. I was gone for 2 hours, and they were gone when I got back. My home isnt big, but it isnt small. Last time I checked, a thorough cleaning doesnt get done in 2 hours.I was given the option of a deep-cleaning, but had had one done not even 30 days prior. So i didnt ask for one. But what I received was your normal wipe-down, vacuum, maybe mop, and placing things neatly. It wasnt until a few days later I noticed they hadnt moved ANYTHING, which isnt good when you want things to get clean underneath some stuff (i.e. dusting UNDER things on the dresser, too, not just around it). Then I realized they hadnt cleaned inside stove, toaster oven, microwave, etc. So I paid $109 for something I could have easily done in 2 hours.Not impressed. But the administrative girls were nice. But nice doesnt clean my house, not for $109.

De
Review №62

I used these ladies many times monthly over a nearly 3 year period. Each time it was a different crew. They started out fine. Each cleaning seemed to get faster and sloppier. By the last cleaning I was done. It seems that so were too they since they took their payment in 24K gold and pearls (~$3000). My mistake for leaving them in a closed but not locked drawer. THIEVES! AVOID!

P
Review №63

Thank you A & A for the wonderful service over the past eight years. We have enjoyed working with you. I hope we can find a service like A & A in Austin.

Br
Review №64

The cleaning ladies were very friendly and did an amazing job! My house looks and smells wonderful!

Ro
Review №65

Thanks A & A!! You were recommended by a friend. The team did a fabulous job! Thank you so much!

Mi
Review №66

Used them for many years...the best!

Je
Review №67

They are excellent!

Ja
Review №68

Poor customer service! My first attempt to hire this service failed due to their lack of communications. The sales rep asked for another chance. When my son and his wife got married, I hired A & A to deep clean their home in preparation for guests, etc. I was very explicit with my instructions, over the phone, saying that I would go over all the details with the crew upon their arrival. They dispatched a Spanish-speaking crew! So, Im on the phone hearing excuses like, Well, thats the nature of our business.... I voiced my dissatisfaction at not being able to communicate to these workers. They promised they would send an English-speaking supervisor to the home in 15-20 minutes. No one showed! My son happened to come by and was able to communicate a little of what we wanted. He speaks only a little Spanish. I asked several times for the owner to call me. The owner never called, instead had her help call me. Will never use or recommend after the way I was treated.

Ci
Review №69

The ladies did an amazing job. The team was very polite and professional. Thank you A & A!

Pa
Review №70

Have used twice and paid the top dollar because I get behind on cleaning. I am surprised the vacuums they bring dont have attachments. They cant get behind or around or under furniture without attachments. I also prefer my 2 blinds be cleaned with sucking attachments instead of being slapped with damp rags, blowing the dust all over.Do you have a crew with a better vacuum? They do a great job with what they have to work with, but my house needs attachments.Thank you!! Olsons, Pearland

C
Review №71

A & A did an amazing job! The team was very polite and professional. Thank you!

Ci
Review №72

I was very unsatisfied with the service I received over the phone for a quote on cleaning my home. The woman that took my call was nice but unprofessional in that she stated she would call me back in 10-15 minutes and did not and the second time calling she stated 5 minutes and did not call back within those time frames. If you cannot meet those expectations, please avoid stating a time frame in which you will return the call. When the lady did call back she stated that it would be $250 to clean my under 1950 square foot home, and that was with $20 off...lol!! There are MUCH cheaper cleaning services in the Pearland area that do a great job! This company is trying to gain wealth out of cleaning homes and thats just ridiculous! My advice: keep searching, they are too expensive for the BASIC cleaning services offered!

BJ
Review №73

About 2 weeks ago We paid for a deep cleaning and now I’m not sure what a deep cleaning is because our house looked exactly the same other than mopped floors and bed linens being changed. Ceiling Fans were not cleaned and are in reach with a step stool. furniture down stairs not dust, baseboards not cleaned and I could go on. They called and asked if we needed monthly service. My wife complains about their work every other day & was nice and said no thank you without letting them know how horrible the actual service was. That’s why I’m leaving this review. We will not be using them again or recommending them. You usually get what you pay for but not in this case 😡

St
Review №74

Thanks A & A!! I had a wonderful experience with my maids! I am looking forward to my next appointment.

Pr
Review №75

The worst. Appt. scheduled between 1-3, A&A called at 3 and said someone would be there momentarily. Waiting till 3:330 and still no one. Save your time and go with someone else. Or just schedule this clown business and wait till no one shows up, same result, go with someone else.

Sa
Review №76

For $180 to clean my less than 2000 sqft home (thats including the $20 coupon), I was expecting my house to be sparkling when it was done. Im the first to admit that Ive got high standards when it comes to a clean house, but I was extremely disappointed with the job A&A Cleaning did. Usually, my problem is companies do well on the initial clean and then slack off, but A&A NEVER impressed me. They did not do a good job at any of the cleaning, but the worst were the floors - they never even mopped! I ran a damp paper towel over the entry way tile and it came up completely covered in dirt. My husband called to complain and the offered to send someone back out. He let them know I had already cleaned the floors myself, and they said they would call us back and let us know what theyd do for us...cant say I was surprised when I didnt get a call back. I will not use A&A Cleaning ever again, nor would I recommend them to anyone looking for a cleaning crew.

Bl
Review №77

Excellent service.

Si
Review №78

Good

Information
27 Photos
78 Comments
4.3 Rating
  • Address:2810 Wagon Trail Rd, Pearland, TX 77584, United States
  • Site:http://aacleaningservices.com/
  • Phone:+1 281-489-8614
Categories
  • House cleaning service
  • Carpet cleaning service
  • Cleaners
  • Commercial cleaning service
  • Janitorial service
  • Window cleaning service
Similar organizations