This place is a very poor establishment.They charge double Monthly Payments without your knowledge.When they present The Monthly Plans.It only shows monthly plans.Then you occur a late fee on top of your double monthly payment.There approach is strictly about Sales and Commission.There whole layout is full of trickery and confusing.Coming out of a Pandemic how do you charge People a double payment for a Monthly plan.No compassion.Greed at its Finest.I will not recommend this place to no professional or entrepreneur.PLEASE TAKE HEED.
This space is part of the Regus network. The Regus network promises a membership that grants you access to this space but actually charges extra. All calls to Regus customer service refused any help. The team at Spaces Pasadena noted when we checked in that we had a membership but something was weird on the account and to call customer service. We were lied to by Regus. Their membership has many restrictions, which their sales people do not tell you. They sell you on something just to close their sale and customer service is unwilling to help. We were in a month to month membership and they wanted to charge us for a full year when we tried to cancel everything. Beware!*** I have continued to follow up. I have received no response from emailing the email in the comment below. Every time I call customer service, they say they cant help without me talking to my sales rep. I dont have a sales rep. The whole thing is getting worse. I am getting collections calls now. Every time I ask who I can talk to about resolving the situation, every time nobody knows. The collections calls are happening because my credit card company was able to reverse the charges. They looked at everything and realized Regus has misrepresented themselves. I have no recourse but to continue to post reviews on Regus pages.
Had a wonderful tour of Pasadena’s newest coworking space a while back. Premier location, great views, friendly staff.