We had one of the best car buying experience. Richard wade was the best sales person we could have asked for. This was our first time buying a brand new car and Richard made it so easy. He answered all questions, comforted all concerns and made us laugh.

I was shocked at how great my experience was here! My salesman Richard was very helpful. The sales manager Tom was super nice. I always get nervous when I go into the finance office but Lenny helped me get a lower interest rate AFTER Id already signed the contract. He didnt have to, but he went above and beyond to redo the contract. I am so impressed by this dealership Ill be referring everyone I know.

I purchased my dream car! I couldn’t have been more excited. Ben was the best. Aside from helping me purchase a vehicle, he helped keep my daughter entertained by letting her ride the carousel in the lobby. Buying a car is such a long process. ESPECIALLY with a 6year old.10/10Would recommend.Will return.

I took my car in to get an oil change and inspection. I worked with Keith Brewer the whole time, and he was incredible. He was knowledgeable about my car and was just a genuinely great man to talk with. He was relaxed and made my whole experience great. I would highly recommend working with him. I will be sure to ask for him by name when I am back for my next service appointment.

I had a wonderful experience here. Keith helped set me up with a quick appointment with Bryan in service. They explained everything to me in detail and helped me make an informed decision. It wasn’t like they were trying to take my money! Best customer service I’ve ever seen. I’ll be coming back here for any of my Mazda needs, I highly recommend them.

I can’t recommend this place highly enough. Bought my 21 Miata back in May from Ben Casey and the process was super smooth and stress free.I initially contacted the dealership online (I live in North Carolina) after I found they had EXACTLY what I was looking for, and it was the only one like it in several hundred miles. I was immediately responded to and treated seriously despite being out of state.My work schedule is all over the place and unpredictable with pop-up overtime. Not only did they let me lock the car down with a down payment, but they held it that way for a week and even let it go a couple days further when an overtime shift did pop up toruin my initial flight plan.The day of, Ben was ready for me with prepared paperwork and coffee. He went through what each form was for, at my pace, allowing me to read over everything. The car was ready for me too, complete with honoring my enthusiast requests — no extra decals, remove the front plate mount since NC doesn’t require it. Literally everything went great.And then the kicker. Here we are at the start of August and my temp tags are expiring. I hear back from Ben that NC had some sort of issue with the proof of insurance I had provided. We quickly get that sorted out via email and two days later I receive my plates via NEXT DAY AIR MAIL.I’m completely dumbfounded. I’d never gotten such good treatment from a dealership. They could have very easily let me fend for myself since I was out of state, but instead Ben took the few minutes to reach out and blew my expectations away.Ben’s the real deal. Heck, I’ll be seriously considering coming back up for my next car purchase, whenever that might be. Now I just have to hope that Mazda makes another successor to the RX-7!

Great place to look for your next car! Staff has gone above and beyond in making me feel valued. From the initial day of purchase, to everything Keith and the service department staff has done, Rich Morton Mazda has made my car buying process a awesome experience.

I called and spoke to a gent about a car they had for sale. Asked a specific, and the salesman was supposed to call me back. Never got a call back. So we went down to check out the car. Same salesperson. He was nice. The car was being repaired and so we asked to be called when it was ready. He confirmed he had my number.Four days later, no call back. And the car is back on eBay, up for sale. Guess either the car still isnt really ready or my money isnt green enough.Definitely cannot recommend.

Rich Morton Mazda is the place for you to buy your next vehicle! The staff are great, they may the process easy, and I have no doubt in my you will walk away feeling like you got a great deal.I purchased my Mazda from Rich Mortons dealership and theyre the only shop I take it back to for service. I have found them to be straight forward and they provide excellent customer service. They offer a comfortable lounge area to relax while they provide maintenance to the vehicle and they always wash it up for me as a free complimentary service.I encourage you to check out Rich Morton Mazda in Pasadena, MD and I have no doubt you will leave with customer satisfaction.

I upgraded my Mazda CX-5 with Rich Morton a couple weeks back, and I must say, my whole experience was FANTASTIC! I knew exactly what I wanted going in, and my salesman, Ben (and the whole team) made it super easy to get through the whole process! Shout out to Tom as well for going on the hunt for my parks and rec sticker I left behind in my old Mazda. Thank you all for being so great, and I look forward to working with you guys again in the future!

My first time visiting a car dealership alone and I was nervous! I met an amazing sells representative Ben Casey who exceeded my expectations! Ben took his time to help me find my dream car! He asked questions, paid attention to detail, and I was very satisfied with his service. I will definitely recommend Rich Morton Mazda especially Ben Casey to all of my friends.

Keith Brewis is the man to see for all your service needs! In and out in an hour for my 15,000 mile car service! Everyone who works in the service department is so kind and courteous. They have a relaxing waiting room with cold water, a big TV, and reclining chairs. Go see Keith at Rich Morton Mazda!

I would give them no Stars if I could I went there to buy my first car and they did nothing but lie to me the whole time I was there. One of the people their ran my credit report with out my permission before telling me the price of a vehicle I wanted. I bought my car at car corperation in millersvile they gave me the best deal. I would recommend to stay away and go to car corperation.

I was immediately greeted when entered. I was given information about time I would be seen and updates to my car. I didnt feel pushed into any services. The energy in the dealership always seems personable and engaging.

I purchased my 2016 Mazda here. Shan was my salesman. He made the buying experience very easy. I have used Rich Morton service exclusively ever since. My service advisor is Keith, he is an excellent advisor. I appreciate that he will recommend service based on what is most important first. I feel I can trust his advice. Thank you to the entire team at Rich Morton Mazda.

Mike and Keith took the time to answer all of my questions, they were both very knowledgeable, professional and kind. They went above and beyond to make my experience great. My experience at Rich Morton Mazda was incredibly positive!

An exceptional experience...............Occasionally, someone reminds us how important we actually are.There was already a scheduled appointment to get the vehicles oil changed. Unfortunately, four days before this appointment, the vehicles left rear tire went flat. A call was made to Rich Morton Mazda, were the BMW 750 Li was purchased. Upon reaching the service department, Keith Brewis answered the telephone. Even though the service department was booked for the day, Keith advised to bring the vehicle in for him to look at the problem. Upon arrival, Keiths level of customer service was amazing. He was able to provide a loaner car for the day as the tire was being repaired. Keith consistently called to give updates and quotes for work needed. He was even able to complete the oil change so that a Saturday appointment was no longer needed. Keiths actions and helpfulness are why we will continue to recommend this dealer to our customers, family and friends. Keith is a true professional.

All I can say is Keith is a new asset to the service department…because this was my best service experience so far! They were able to get me in quickly and address all my maintenance needs beyond my expectations! Reasonable prices and great service made this easy for me…AND My car is running better than ever!!!

From the time Keith Brewis answered the phone when I called about service, I knew I was in great hands. Keith made me feel taken care of as a customer and answered all of my questions. Everyone in service was wonderful and friendly. Rich Morton is not the closest Mazda dealership to me, but it’s worth the drive for me from now on.

Was interested in an S2000 they have listed, upon inspecting it I found what appeared to be some kind of a rodents nest or some kind of animals nest. Made it known to the dealership, came back a week later after they said they cleaned it but in place of the nest was a pool of water, almost like a pond. So be weary of buying cars here. Make sure you inspect everything.

Had such a great experience at Rich Morton! Keith was the reason for this fantastic experience as he was great with communication, kind, and straight forward with all issues. They found an unexpected problem with my car last minute before it was supposed to be released. The service was going to take 6 hours so Keith provided me a free rental and got my car back to me by 7 am the next day (and was even given a discount) ! Overall my experience with Rich Morton was amazing and Keith played a big part in that!

I was uneasy about getting my car serviced at a dealership. My experience with the service department was great. They gave a detailed explanation of the work that needed to be done and provided a loaner so I did not have to miss work. Staff was friendly. I will definitely use them again. Got help from both Keith and Anthony. They were awesome!

Service was great! Explained what I was seeing with my car - they kept me in the loop with what they found, listed the repair costs up front, and completed the fix in no time at all. Definitely appreciated the repair costs up front, which you don’t always get at other places. Keith, the service team advisor, is friendly and is very accommodating to move schedule of your appointment or repairs to make sure it fits into your schedule needs.

I had been sick and was still convalescing in the hospital. My wife searched for the car she wanted and found what she wanted at Rich Morton Mazda. I called Drew Broseker (sales rep) from my hospital room. I explained we needed to purchase ASAP because of our current situation. Drew was very helpful and got the car the day my wife arrived. It was such a great help. After rehab and covid shots, I promised to come and thank him for a great job. Not only that, but when we got the car serviced it was a great and friendly service.Michael McNeil

Bob and Tom was a great help, save yourself the time and headache and go to this dealership for your new of used car. The process was quick and professional. Im glad I found these guys to help me get the vehicle I wanted. Thanks again you guy were awesome .

First time car buyer here ending my relentless 90 day car shopping journey with Richard from sales and couldnt have picked a better dealership! Richard, Tom, finance department and other staff were helpful with my inexperience and were quick to answer all of my questions and were patient and kind as ever. Very professional environment on its own level compared to the many dealerships I had been to prior while shopping around. You have questions or dilemmas? Richard and Tom accommodate. Couldnt be happier with my ride and my experience. 5 stars 5 stars 5 stars.

Ryan at Rich Morton helped me buy my cx-3. He was very friendly and helpful. Showed me how to use all the fancy gadgets in my new vehicle. The process was made easy for me and the staff was very professional.

Great service!! Great people, Great overall experience..Took my car in for service and they went above and beyond to ensure my car was in good working condition. And Keith is so friendly he made the whole process stress free.

Thanks to Morton Mazda for putting me in a 2020 Mazda 3! After going through various dealers with a trade i was upside down on they worked with me and got me in and out! The salesman Rich (not to be confused with actual rich morton) was professional and friendly . From the inquiry of my vehicle to driving it off the lot he had helped me and got me special financing. Definitely recommend Plus the lobby also has some cool cars on the showroom floor from the 90s 80s and 70s.

Terrible business ethics. Do not care about the customer and are horrible with communication. Bought a classic vehicle online and it took 9 days to get paperwork for a cash purchase. The description and the photos of the vehicle made it seem as if this 27 year old 23k mile vehicle was in perfect shape. Not the case at all. It needs new door panels, new top, paint, rear view mirror, dent repair and and seat leather redone. None of this was disclosed or brought to my attention when detailed pictures were requested of any flaws. This would not have prevented me from making the purchase but would have said a lot more about the company. I know who I wont be purchasing from in the future. Do not bother speaking with Eman as he is horrible at communicating with the customer and his lack of care shows in the limited conversation you can have with him. Trust me, his time is more valuable than yours.

I called the Service Center this morning (Saturday) to see how quickly they could get me in to get my breaks replaced. I was planning on taking my son to the beach but wouldn’t be able to unless my car was fixed. I spoke with Keith Brewis and explained the urgency. Without hesitation he said no problem and in less than 2 hours my car was done! This is the second time Keith (in the past 10 months) has helped me last minute with my car. He is super friendly and personable! He definitely goes above and beyond to take care of his customers! Thanks Keith!

I had a wonderful experience at Rich Morton Mazda. Emad Khanlarbig got us financed when no one else would. Also, the sales team was awesome we certainly were very impressed with everyone and thank them very much for all there help in purchasing our new vehicle.

Had a great experience working with mike thank you so much. Really nice people great service highly recommend. He helped me walk threw the whole process step by step, every time I would call he answered the phone.Thanks guys!!!

Mr. Keith is seriously the best!! The service is always great and everyone’s super friendly - definitely recommend this dealership!

I bought my first Mazda from here and feel good about the service they provide me on all my vehicles.

Just be careful if you find their cars online. They bait and switch you so if you live far away don’t trust their online price because they add over 2,000 dollars of “maintenance and prep” of the car to get it ready for sale. I walked out when I saw the OTD price, 36,000 dollars OTD for a car that was listed for 31,000. Just annoying.

My fiancé and I went to the Rich Morton Mazda to just look at SUVs and I am glad we did! We met the most amazing sales rep. Ben Casey...he gave us the best service and he is well educated about the vehicles. Thank you, Ben for an amazing experience...we will definitely be back.

Bought an Acura RDX from a gentleman by the name of Ryan. Process was smooth and efficient, Ryan was a great communicator throughout the process, and was open and honest every step along the way. Had an excellent experience working with Ryan and overall as a customer in the building.

Got my car worked on here and it was a great experience, fantastic experience, or wonderful experience take your pick. Keith was amazing! never had such a straight forward and honest person work on my car. Gave me updates and general communication almost everyday, couldnt be happier. Thanks again Keith for making the experience so informative, easy, and painless.

Great experience purchasing a gently used Porsche Panamera with Richard Wade at this dealership. Richard was very pleasant to deal with. He also brought the car to the Porsche dealership to resolve a minor issue with the seat belt and had them run additional diagnostics to make sure there were no other issues (at no cost to me). The gentleman in financing did great job with my loan and was able to provide me with terms I was comfortable with. So far, I love the car!

Buyer beware. Recently had the misfortune of trusting this dealership. Big mistake. The manager added $2,500. To the selling price for what they claimed is a ( reconditioning fee.). Also, we took a vehicle for a short test drive and did not notice any significant issues.They do not offer a take home test. However, during the ride home, in heavier traffic, my wife noticed that her forward line of vision was limited. We returned to the dealership early the next day and expressed our displeasure with these two issues. The manager and general manager adamantly refused to void this transaction. The general manager stated that their signed contract was final. They did offer a swap out for any of their other inventory. So we were forced to take a vehicle as a consolation. DO NOT TRUST THEM. The general manager was only interested in the bottom line, not customer satisfaction.

I was looking throughout the Maryland/DC/VA area for a 2020 Mazda 6 Touring Sedan in White. During COVID-19 this is no easy task due to limited supply and change of the model year. I had contacted several dealers who wanted me to come in even though they did not have the exact car I was looking for on their lot. I contacted Rick Morton Mazda via the internet and began working with Richard Wade - Sales Representative. I was a pleased to work with Richard and they had the exact car that I was looking for. We went on a test drive and they got down to the business at hand. In the end is all comes down to making the numbers work and after working with Richard and the Sales Manager we came to a fair and equitable deal on the car. Next I had to work with the Finance Manager to finalize the deal and I drove home in the exact car that I was looking for! Rich Morton Mazda was a great dealership to work with and I look forward to using this business in the future. Thanks to the entire team for a job well done!

I first found Rich Morton Mazda service center several months ago when I had my car towed there for an emergency situation. They were so friendly and helpful during that visit that I decided to go back to them yesterday for regular maintenance. Once again they were fantastic!. Professional, skilled, and honest. Great work at a fair price- and a comfortable lounge to relax while I waited for my car.

After purchasing my vehicle, there were a couple of things that needed some help. They were not major issues, but one thing that really stuck out was my instrument cluster panel. Half of the LEDs were not illuminating. There was a lot of brake squeal and I noticed some oil. Again, these are not issues that would prevent the car from working but things that I really wanted to have looked at. I talked to my Sales represented Ray McLaughlin (who is awesome by the way!) He re-assured me that he was going to be on top of it, and he introduced me to Keith Brewis. From that point on I would work with Keith on all the things that I wanted to be addressed. Keith is an absolute ROCK STAR!! He wrote down everything I mentioned and gave me his number. He booked me an appointment immediately. He and Ray took care of getting me a loaner. Keith also took the time to get to know me, and we talked for a bit about ourselves, and we totally connected! Once I left, Keith kept me up to date on the car. He is honest and genuine! He told me that the instrument cluster could not be fixed, and they needed to order a new one, which is fine. The service took longer than expected, but not at fault of Keith or the service team, but because there was a delay in shipment. With the shipment delay, knowing how much I missed the car, Keith again continued to keep me updated. I would call to check in, and not once did he make me feel like I was bugging him or inconveniencing him! He was empathetic and understanding! He went above and beyond and even took care of some minor things on the car while it was waiting for the new part. Brakes were done, Oil O-ring replaced, Brakes were changed...etc. Each phone interaction was like checking up on a friend, which is something I have not experienced before! The crazy thing is, my girlfriend just bought a car from a DIFFERENT dealership and needed to have some issues fixed on her car also, she was basically in the same scenario as me. Bought a car, the car came with some issues, and went to the dealer to sort it out. She however was not treated as well. Her sales representative left her out to dry once the car was sold. I wont get into much details about that, but it did allow me to see what a huge difference in customer service these dealers have. From the moment I purchased the car, to the moment I needed servicing, the staff at rich morton made me feel a part of a family. Keith took such wonderful care for me, and my dream car, that I HAD to make time in my day to write this review. He deserves the acknowledgment. It is easy to teach someone a skill, but his personality, and his relationship building cannot be taught. The qualities he has in a person is invaluable. Thank you again Keith Brewis, Ray McLaughlin, and the rest of the Rich Morton family. Once again, you have made me a VERY happy customer.

Super easy transaction. Ryan was my rep, awesome dude.

My experience was awesome. My salesman Rich Wade assisted in getting me the deal I asked on the car I wanted. He didnt bear around the bush or play the game. In under 24 hours I purchased two cars.

Don’t waste your time with this dealership. I called up this dealership and spoke with a lovely sales rep named Josh, told him what car I was looking to buy, and if there was time for me to stop by today; He agreed that coming over was fine, and I was excited to speak with him. My issues with this location began after I arrived, and was promptly ignored by ever single employee that walked by to the tune of 15 minutes. In fact, I had so much time on my hands being actively ignored by every sales rep while they instead welcomed every family that entered after me, roughly 4 families, that I had time to read every award they had on their lobby wall. Could this tactic of ignoring potential buyers who already know which car they wanted to purchase explain why they hadn’t been received a “Gold Cup” award since 2009? Possibly! All I know is that they haven’t hung a new award on their wall outside the 2005-2009 era. Once I got tired of doing my impromptu impersonation of the invisible man, and I started heading for the exit was I then greeted and asked if I had been helped, by the same gentleman who had JUST greeted yet another family. Bottom line, if you don’t bring your wife and children to this location please be advised that you can and most likely will be ignored for a good chunk of time. I only wish they had lobby furniture so I didn’t have to stand the entire time.

I bought a certified pre owned vehicle from this dealership. Drew was the salesperson who helped me and he was absolutely fantastic. He made the whole process as easy as possible. He was so helpful and very kind. Overall very happy with the experience.

I am not usually one to write reviews for a car dealership, but Rich Morton really came through for me. I was having an issue with another dealership, and we had come to bad terms. I reached out to Rich Morton, and KEITH B. came through for me big time. He had his service department check my issue, and confirm that the OTHER dealership (which I wont directly name, but they are big chain of dealerships in NE Baltimore Co) had been forking me. With their help, I had my car appropriately fixed. They helped me the right way when another dealership had let me down. That was a big deal, and deserves significant recognition. Keith really helped me too - that was a big part of my satisfaction with Rich Morton, to be sure.

Friendly staff, kept me informed, I didnt have to call for updates, used the shuttle to and fro

Stopped in to look at a car and was greeted by Mike who showed us the model we were interested in and explained all the functions and features. Absolutely no pressure to buy, none of the normal pressure questions, just offered us as much information on the model of interest he could possibly give and welcomed us to return if we determined a Mazda was the right fit.We returned the next day and Mike again went over every feature of the car before we took our test drive. Mike and Emad, the sales manager worked seamlessly to take care of us and assure us that they would be there for anything after the sale as well.. Best car buying experience ever.

Rich is a great salesman. Provided all information need. Was in and out in no time. Couldnt ask for better service!!

Wanted to say thank you to the manager Jason, Salesman Lavalle and Keith and Lenny for helping me out today with the purchase of my brand new car. Customer Service was exceptional. Will recommend. Thanks guys!!!!

I recently purchased my third Mazda from this location! Each time, Shan has made the entire process seamless. He is super knowledgeable and will work with you to find the right car (and budget) for you! Despite living far away, I have no qualms making the trek to Glen Burnie to have a pleasant experience. The service manager is a really awesome guy too (sorry, I cannot remember your name). See you for my next oil change!

Just purchased a car from Drew at Rich Morton and it was a great experience. I had to purchase a car much more quickly than expected and Drew helped me through the process. Next time I need a Mazda Ill be back.

Lavelle was so great! He came out to meet us and was friendly but not pushy. He answered questions honestly and had a great sense of humor. He and his manager were a pleasure to work with.

Service center has gotten much better, this viait i could really tell. Had a new service adivsor named keith brewis who went above and beyond to make sure my car was treated right and taken care of..as well as made sure to communicate with me every step of the way. Its nice when people in service actually listen to you...great service with the girl at the checkout/cashier counter as well, just forgot her name.

Had a great experience with this dealership and Drew specifically. I live in New York and needed a specific car. They had it and made sure that every aspect of my sale was taken care of before I made my 350 mile trip. I pulled up and my car was waiting for me looking amazing and they took care of everything. Thanks, all!!

I had same reconditioning fee issue and was given the same reason as the rest. I gave it 4 star only because the sales man Richard was kind and entertaining. Car in good condition sold with a quarter gas tank.

I purchased my 2016 Mazda 6 in 2016 from Rich Morton Mazda. I refuse to take my car anywhere else because the service I receive is ALWAYS great! Keith Brewis is my service advisor. He is absolutely the best! Never tries to make me get things done that aren’t necessary and he just saved my daughter from buying a used car, from a friend, that could have ended in disaster. They don’t just service Mazda’s either! Oh and if you decide to wait for your car, the lounge is really NICE...theater seating! Thanks Keith and the rest of Rich Morton Mazda staff for all you do!

The folks of Rich Morton Mazda helped make my DREAM into a REALITY! I feel like I need to give context to let you know how much this means to me. I have a nightly routine of checking online for my dream car, which is a GTR. I have been doing this almost every day for the past 11 years. I see brand new ad for a GTR pop up at Rich Morton. I was very excited and nervous because I wanted to check the car out ASAP. I had my reservations though, because believe it or not, this would be the SECOND time I would be checking out a GTR. The first time was a sad experience with a dealership an hour away from me. I contacted that dealership and they agreed to let me come check out their GTR. I am not a flashy dresser by any means, so I felt like as soon as I got there I was dismissed pretty fast. The salesmen never gave me a chance to check out the car, or discuss how I wanted to move forward. They seemed like they just wanted to go home. It was more of a we will call you tomorrow to work this out situation, and they never called back. Sure I could have called them but why? I have worked extremely hard for the past decade to afford a GTR, and they made me feel unwanted or unworthy. Fast forward to this week. I got a text from Ray McLaughlin welcoming me to check out a GTR. I told him I can come in as soon as I finish up my last work meeting, which was 4pm. He was totally cool with that, and arranged to have the GTR in the front for me. To give perspective, I came in with a t-shirt, ripped jeans, dirty shoes, hat, and a mask of course. The moment I met Ray, there was a radiant energy about him! He was just as excited about the car as I was! He found out how much I loved GTRs and he was very knowledgeable! They actually let me do a test drive unlike the previous dealer!! After the drive, we sat down to converse. He wasnt pushing me to make a sale, instead we got to know each other. We legit became friends. It took some time to process documents etc (not the dealers fault, but the fault of the bank website interfaces, bank customer service etc). We talked about what I would feel comfortable money wise. I told him my strict budget, because well...Im saving money to get married some day haha. So Ray brought in the sales manager, Emad Khanlarbig. EMAD IS ALSO A ROCKSTAR!!! We were approaching 9pm and that was the time Ray was supposed to be getting off. Instead of rushing me off he and Emad stayed dedicated to help my cause. Emad stayed on the phone with the banks and they pushed through as much as they could. The banks were closing so we agreed to call it a night, I was getting tired after a long day of work. Ray told me that he would get things worked out and would call me in the morning. As much as I appreciate those words, I was a bit apprehensive because of my experience with the previous dealer. I thought I was just going to be dismissed again, and I will have to continue the search for my dream car. Little did I know, after I left...Ray and Emad continued working!! They knew how important this was to me and they made it their own goal to put the keys in my hands. I got a call in the morning from Ray, Bro, we got it!. If you can imagine the excitement I had!!!! Emad went full send and was able to get EXACTLY what I wanted! Ray told me that Emad was a man of the people, and he proved it. So yesterday I was able to purchase my DREAM CAR and I am still in shock. Ray and I ran out to the parking lot so that I can get pics with my new beast, and as you can see, I couldnt keep my feet on the ground! Ladies and gentleman, I cannot recommend this place enough. If you are looking to purchase a vehicle, you HAVE to meet Ray McLaughlin and Emad Khanlarbig, because not only will you get a great vehicle...you will be getting 2 great friends.

Very pleased with the deal I received. Highly recommend my salesman Sean. Would recommend the dealership as well, except for my trade in experience. In the end it all worked well.

Good service, friendly people. Richard was very helpful and knowledgeable. I bought my GLI there was very clean and runs great. I highly recommend.

Great experience purchasing a Mini Cooper Countryman S here! My salesperson Lavalle was kind, courteous, and was very laid back throughout the process. One of the easiest dealership purchases Ive ever made!

My mother took her car in today and I went with her just so she wouldn’t have to wait alone. She went in first and was talking to Keith by the time I went in. I was totally amazed at how Keith took his time to actually listen to what mom was saying. He treated her with the upmost respect and did not try to take advantage of an elderly lady as most dealerships do. Service was quick and everything explained to us. I am considering buying a new vehicle in the next few months and I will definitely be back to look at what you have in stock. Keith thank you for treating my mom with the respect she deserves.

Great experience purchasing a new Carbon Turbo CX5 with Richard at this dealership. Richard was very knowledgeable about the car and was very pleasant to deal with. Tom Powell did a great job with financing our lease and was able to provide us with terms we were comfortable with. We love the new car!

I loved my experience at this dealership! Shan was absolutely awesome! He made the process so easy! I’d definitely come back here in the years to come!

Sean in sales helped me purchase my car last year in August. He made my first time buying experience smooth and amazing! Anytime I need to make an appointment or have any questions he ALWAYS takes care of me & is NEVER nasty! Ever! Also, when I come in for my oil changes, Keith is always so nice, funny and amazing! He always takes care of me! Awesome service, even better customer service!

Keith is the absolute best. Keith’s customer service is impeccable and I love working with him and getting my car serviced at Rich Morton.

I was trying to choose between a Honda SUV or Mazda SUV. I went to Mazda and told the salesman Drew Broseker I wanted to look at the Mazda but was going to check out the Honda as well. He did not give me a hard sell, and I came back to pick up the Mazda as even though I liked both cars, the way Drew sold made the choice a bit easier. Very happy with the vehicle!

Trustworthy and Quality service always. Provide detailed recommendations on present needs as well as future services. Never feel pressured. My vehicle has almost 240k miles and has been serviced here exclusively, except for manufacture warranty work. Outstanding Service Team...

Let me tell you!!! This is the BEST DEALERSHIP! This was my frist time buying a car in 7yrs and they made it and experience I will never forget. My sales manager Emad K. was AMAZING to say the least. I mean the absolute best!! He went well above and beyond for me to walk out with what I wanted and not breaking the bank. My salesman Ben C. has the best customer service. They made me feel apart of the Mazda family. I will definitely recommend and refer any and everyone I know to them. In 😍😍 w/ my CX30.

Finally bit the bullet and updated my wifes car. Drew was super helpful and down to earth when it came to our car shopping. He wasnt really pushy, which is my major walkaway point in any sales experience.The whole process moved quickly, and the car is phenominal! Drew was even able to help me track down an audio CD my wife left in the player, which was super great.The lot doesnt have a whole lot of variety, but Drew did stress that anything can be ordered.It was a great experience with the Mazda crew, and I recommend checking with them for a future car. And this is coming from a die hard Chevy guy.

Dropped car off without appointment. Car was ready more quickly than expected and washed too! Charge for service was very reasonable. Service team is outstanding. Office staff friendly and helpful.

Rich Wade was awesome. Quick service and very personable. We will be long time customers for sure

It was wonderful. I would do it again. Tom and Mike were wonderful. Ive told so many people how great it was. Thank you guys.

We drove there today to test drive a used Mustang. After arriving the salesman said its not the kind of car I could test drive.I even told the guy I had a cashiers check on me. I drove to koons ford where they let me test drive a 60K mach 1 just compare it to the GT premium I was there to look at.

He have been great to me excellent and stand out customer service I rate him 100% if I could need more guys like him he got through to my needs and stayed with me every step of the way.

Before I say anything if you want to have the best car buying experience go see Shan and Emad!!! Both of them are rockstars and know how to make you feel welcome.We went in looking for one car and ended up buying a new CX30. They were very patient and helpful when it came to breaking down the numbers and finding out what would best work for us in the long run. Could not be any happier with the purchase and getting my girlfriend in her very first car. They gave us the best experience I have ever had when buying car and made it as stress free as possible. They will definitely get our future business when it is time to trade up. Thanks again guys!!!

Great experience and great customer service! Highly recommended. Mike was very great with taking care of my must haves. The sales manager went out of his way to make the deal happen. Thank you Team! I love my new Audi Q7.

Highly recommend Rich Morton Mazda! Shan Marfani was incredibly helpful with the entire process, from showing me key features of each car during the test driving phase to getting me in & out quickly during the actual buying process for me to get back to my wfh meetings. Even though we went through the buying process quickly, Shan & Ginger still made the process easy to understand since this was my first time purchasing a car! And once everything was done, Shan took the time to go over in-depth all the features of my car and even helped me set up my bluetooth & Apple Carplay! Couldnt be happier with my new car and so grateful for the time, effort, and patience from Shan!

They were very knowledgeable and courteous. Quickly got us out of the cold. Have bought 2 cars from them, and wouldn’t hesitate to buy from them in the future.

Rich Morton Mazda has gone above and beyond to expedite delivery of a major part for my sons car that one month ago was unattainable for who knows how long. Keith in Service deserves 5 stars of his own...clearly, a class guy.

Today I received a phone call from my sales rep at work. I immediately placed the call on speaker phone to let my co-workers hear what was being said. After being told several times that they multiple employees at this establishment, couldnt help me I looked into the Arbitration Clause in my sales contract and planned to proceed with this course of action to have obvious errors addressed and corrected. I went a step further and consulted an attorney who advised me to take several steps before proceeding, which involved writing an accurate review, contacting their corporate office, filing a complaint with the BBB, in addition to several other things.It was only after the BBB contacted the general manager that the matter was resolved. (not to my liking or standard, but resolved nonetheless). I was suppose to meet with the general manager, but during our appointment time, he had a last minute meeting. My sales rep informed me that he would be in the entire day, I left for a little while and came back and he still wasnt there. The finance department called him and put him on speaker phone for me to speak with him, he went on about how he was at home with his family, (during a time frame I was told he would be in) he said he wanted to resolve the issue, but wouldnt give me the time of day to speak. In professional settings a customer with a concern speaks with the general manager and feels respected and heard even if they dont get the resolution they were looking for (this was NOT my experience).My intention wasnt to write another long review, but this company is offensive. As I mentioned earlier, my sales person called me at work. He said he didnt know how everything was resolved. He said his manager wanted to know why I had written a review after the issue was resolved. I informed him that all of my reviews were written after the last meeting with the sales manager prior to any resolution, IN FACT, it was because of my complaint through the BBB that the general manager contacted me in the first place. He mentioned that his manager was going to consult an attorney about my review as he thought it was written before any resolution of the errors THEY made to the contract which affected my monthly payments.My contracts, text messages, cellphone call-records, family members present during the many many visits to this location, and my co-worker present during the most recent call can attest to interaction between these employees and I. I am appalled this company thinks they could infringe upon my 1st Amendment and constitutional right. Everything Ive written is 100% true, if anything Ive been careful not to mention names in my review since they still have to work there. I want them to learn from their mistakes without being singled out or penalized. To those it concerns shame on you.

Well run, efficient, trustworthy, and reliable. Keith took care of us and met every expectation we had.

I was in to look at a Mazda3 hatchback after a really negative experience at another dealership. Rich was great; he helped me along through my first car-buying experience. He sat and chatted with us between going back to the finance folks to get my interest rate sorted out, and it seemed like he genuinely wanted to look out for us and make sure I got the car I needed.

Great dealership ! Stop in and see Mike H. It was a great experience. Will definitely recommend him to anyone I know looking to purchase a vehicle. Emad if it can be done hell get it done !

I am 150k miles into my 3rd car purchased and serviced exclusively at Rich Morton Mazda. The service dept is the bomb dot com, going above and beyond in ensuring the job is done right, customers are happy, and the vehicles are safe and clean upon return. Ask for Tom in sales and Keith in service for white glove treatment.

I recently purchased a CX-5 I love my new truck my salesman was Bobby. Bobby and Emad did everything to make my purchase easy. If you’re thinking about getting a new vehicle ask for Bobby or Emad they will take care of you and get you riding in your dream car.

I brought my car in about a week and half ago because i had been through 4 batteries in a short period of time. I met and talked with Amber and she said that they could run a diagnostic test on my current battery and that would be $135. I was a little shocked as i assumed it would be cheaper but oh well i told her to go ahead. When that was finished Amber told me that my battery was tested as low. We continued to talk and i asked her if she felt that my alarm on the car could have been causing it and she stated most definitely. I then asked her how long and how much that would be she quickly stated 3 hrs. I asked her to please put that in writing so i would have the info and at my first opportunity i would schedule an appt, i was still in shock about it taking 3 hrs to disconnect an alarm. When i went to check out my bill was $153 not $135 as was quoted. Why? Also after i paid there was no mention at all about the time and cost of disconnecting the alarm. as i was promised. Being a female, even though i was dealing with a female, she was very unprofessional in how she talked to me and i feel that she took advantage of me with the cost of the diagnostic test. Rich Morton Mazda this is poor customer service and i will not be returning to your dealership.

Thanks to Brandons (mechanic) attention to detail and Keiths (service provider) spot on customer service, I had an uneventful experience. They provided me with A1 service.

After my daughter totaled her old Mazda 3 car Bill was very helpful. He located the new car my daughter wanted, had it ready for her 2 days later along with all the paper work so we were in and out super quick.Ive always been a Toyota or jeep owner but I have to say Mazda has stepped it up with the Mazda 3. When my daughter hit a pole and took out a fire hydrant the car did what it was supposed to do and saved her life. This has opened my eyes up and now I have faith in Mazda car making. She is now a proud owner of a 2018 Mazda 3 and it is sweet.

Thanks to Lavalle in sales, Jason, and Ginger.. I was able to trade in my car and upgrade to a very nice new suv and got a great deal!😀 They all made the process very enjoyable and seamless

Keith was the reason why I gave this place a 5 star! He went above and beyond to help fix my car, definitely best customer service I ever received. Bought my Range Rover evoque here and the car had problems when I bought it but he made sure it got fixed. Besides his service, this place was good just need to work on communication skills and better customer service. But Keith in service was awesome!

The ease in making appointments, courtesy shuttle, friendly staff all around.

My husband n i r retired folks, wanting to sell my 2015 GMC Acadia. We had the absolutely best experience at Rich Morton Mazda. The salesperson Ray Mc Laughlin was the bomb. He was very patient with us handling our offer excellently. He got exactly what we desired for our Acadia. Rich Morton Mazda u all keep up the superior Customer Service.

Great service. In and out quickly and felt like family thanks to Keith

A 2015 Lexus GS 350. Beautiful car but for real for real... The overall experience. 🙄 Update!I hate to throw people (Richard Wade)the bus but I have too. So we agreed that the battery, wheel locks and the brakes were a issue. Buy the car (handshake) well take care of you. So I order the wheel lock key ✔ The battery goes completely dead. I get it charge and Advance Auto shows and tells me it had a dead cell. So what am I to do. I BUY THE BATTERY 🤨 and I text Richard Wade about. No reply. Im sorry ... nothing! ✔ Now he did get service to call me... They put me in a loaner, cool. The service advisor tells me the brakes are jacked. They replaced the them. Good! My only complaint... they could have washed after three days. I used to work at a dealership. I know this. I feel as though once you sell a car you can at least reach out to see if youre happy. Now I was standing in service and I know salesman Richard Wade saw me. Nothing. Not hey Im working on reimbursing you. I shouldnt have to chase no one. Ill say this Mark in service kept me informed about my car. Will I come back. No! Unless its for the money I put up. Sooooo if you shake a hand, it dont mean as much as your credit report 🤨P.S. Thanks to the salesman that help me out when I was looking for service. And trust and believe this was after plenty thought. 🤔

So thankful for my experience with Shan at Rich Morton Mazda. My car was totaled in an accident and I was very stressed about the experience of having to find a new car. I googled safest cars and saw that the Mazda CX-9 had the highest possibly safety rating - I got in touch with Shan and he made what was a daunting process not only easy, but also pleasant. He was a pleasure to work with all around - knowledgeable, helpful, not pushy, patiently answered all of my questions. I love my new car and I would highly recommend Shan and rich Morton Mazda to anyone in the market for a new vehicle!

Mike and Emad were amazing! Got an AMAZING deal i wouldn’t have gotten with any other dealership. They were very kind and wanted the best deal for myself and my family. Very much recommended!