Customer service was great. Place looks new and clean. I think this place is only taking care of claims. They have no contact number that you can call. The contact number listed in Google for this place was never answered

I dont know that anyone comes here by choice, for me an up close view of a giant elk brought me here. The process was super easy, the staff was great. They make the process as painless as possible and have a bunch of snacks on hand for good measure.ProTip- if they still have the orange and white pens on the desk, take a few. They are awesome.

Filed a claim almost 2 months ago and have not got any updates. Freddy Robles has not contacted me what so ever. Do NOT get progressive insuance

They always take care of me here and their customer service is top notch.

Love the ease and speed of service. And they like to give free water bottles and shopping bags

They are the reason why I have late payments on my credit report. Filed a claim Aug SeptEmber and since December it has not been Settled/closed.I have to call my lean holder to find out that My Adjuster Monica sent an incomplete documents and to a wrong address. She’s not even returning my calls. Spoke to their supervisor not until then it was followed up. Requested for a delinquency letter since it was their fault but no respond.

Usually good . Last accident took forever to get settlement... with full coverage ..took over 3 months

Really nice facility. Our friend totaled our car and progressive made the process really easy and fast! We checked in, they gave us the papers, we signed them and they took care of us. Really a good experience.

Super impressed with the quality of care they give you here. My car was taken care of and fully repaired in a week without issue.

I went in for an Estimate on my vehicles damage and I must say I was satisfied with the way everything was handled. Roger Vuong took care of my estimate and I was on my way. He was very knowledgeable and even gave me suggestions on how to avoid any further damage or things I shouldnt do until my car was repaired. Now if he could only help with the other partys BS it would really be a huge help hahaha.FYI I did take the advice of one of the reviewers and took one of the pens..they do write quite nicely

Being hit at the driver door at the Dec31. File claim at the morning then arranged an appointment here afternoon. Staff Steve explain very clear about time needed and the process. Its been always headache to deal with insurance claim. This center waiting room facility children corner, refreshment coffee as well as free wifi and tv. It definite help customer relax a lot.

Greate customer service

Beautiful facility and wonderful service people. I will be switching to progressive after they made a bad accident end with fast and friendly service.

Excellent company

It is really pathetic when Progressive Insurance spends more time trolling Facebook, Google, Yelp, and any other Web Site, looking for comments about Progressive Insurance, than Progressive Insurance spends Investigating their customers claims. Instead of contacting their customers witnesses, Progressive Insurance wants to pass their customers concerns on to someone else. Progressive Insurance passes those concerns on SOOOOOO far, Progressive Insurance looses, misplaces or just does not care about the customers concerns! Instead of contacting witnesses for their customers, the Lazy, DO Nothing Claims Reps (like Ariel) at Progressive Insurance tells the customer By paying the other persons claim against you, WE are protecting you if the other person takes you to court. Yes, Progressive Ins is going to charge you more for your MONTHLY premium because you (the customer) cost Progressive Ins money! NOT!!!! The other person admitted, in front of the Progressive Ins customer AND 2 other people, that the damage WAS NOT caused by the Progressive Ins customer but I cant submit anymore Hit and Run claims. I have your info so Im claiming you did it! Did my DO NOTHING, LAZY Progressive claim rep bother to find out? Did she talk to witnesses? NO!! SHE wanted to protect me and charge me more for premiums!! GUESS WHAT, The other Insurance Company contacted my witnesses!! PROGRESSIVE COULD NOT BE BOTHERED!! This man(?) told his Ins Co that I drove a white Optima, I have a dark gray Not Optima. I have no scratches, dents, dings on my car. This man(?) is claiming I made an almost 2 inch gouge with a 12-18 inch scratch that starts deep at gouge and fades to a white rub mark on his front fender, centering under passenger side headlight and fades toward passenger side, on his Black VW Jetta. My Dark Gray car cannot make White marks on a Black Car without leaving ANY marks on mine!! Yes, you want an insurance company to protect you BUT, customers also wants an insurance company that protect customers from OBVIOUS INSURANCE FRAUD!!

Staff is very helpful and friendly. Facilities have lots of amenities like a play area for the kids, free bottled water, and soda.

Very friendly and helpful staff.

Fast easy service.

When my wife and me went there,the people there where friendly & out going.

Progressive is horrible. I have been unable to reach my so called claims rep for over a month. Ive emailed and left voicemails with no success.

Be careful with auto claims.

Nice place.

Very kind, they are really nice

One of the bad insurance company is Progressive they are so liar every time your account gonna be lock for no reason they told me your account is lock you can’t add or remove your account cuz it’s lock and even we can’t do anything trust me you will charge extra

One of the bad insurance company is Progressive they are so liar every time your account gonna be lock for no reason they told me your account is lock you can’t add or remove your account cuz it’s lock and even we can’t do anything trust me you will charge extra

Dropped off my car, and picked it up with a flat and a nail in my tire

Great service.

Terrible..

Clean

Excellent service

Meticulous Esteem ...