This people are to be commended for a job well done .So professional kind informative and well mannered i will use their service again if i should ever needed it again thank you for having great people and excellent service.

Took my car in for repair of the bumper and when I picked up the car, I noticed the ignition key was opened/damaged. It was perfectly fine when I dropped it off. I brought it to their attention and they said they checked it and it was fine. My car wouldn’t start. They said I had to prove that was the reason. I had to tow it twice (to mechanic/to get key remade). The mechanic confirmed it was due to the key being broken. Initially they said they would cover it, but now they said they need proof. This is ridiculous and it’s bad business. Clearly it was their mistake (as my car was working prior to their service) and now they refuse to pay it after giving them business ($1500) and the additional (I’m out $400 due to ignition key they broke). That’s what’s wrong with these companies— no one has integrity for their work—it’s a shame. They will be hearing from the BBB/my lawyer. Oscar Valdez

Paint was LTA, large run in paint. Decal had air bubbles. They did not reinstall my emblem. Tape was left on the vehicle and trash in the bed of the truck. If they have quality control, it’s LTA. Everyone I spoke with was nice, the only reason they even get 1 star.

Everyone we encountered was polite and understanding. The work that was done is fantastic; the paint matching is spot on. They go above and beyond.

I was in a minor car accident and took my car to Caliber for the repairs. Everyone was so so nice and helpful. Kenzie at the front desk was so sweet and answered all the questions I had promptly. They also reached out to the rental care service for me which really saved me some time and frustration. Daniel repaired my vehicle and he kept me informed the whole time. He was kind from beginning to end. I even had to take an unplanned trip out of town the day I was supposed to pick up my car and he made sure my vehicle was repaired and cleaned as soon as possible so I could leave town on time. I have zero complaints about Caliber and would 1000000% use them in the future if needed.

They do amazing work! Seriously, I thought my car would never be the same after someone ran a red light and hit me. They fixed my car, matched the paint and the result is flawless. I am beyond pleased. Daniel did an amazing job and kept me regularly updated throughout the entire process. I got my car back a few days earlier than expected. It looks brand new and drives just like it always did. I hope to never need their services again. But if I did, I wouldnt hesitate to use them. I give them (and Daniel) my highest recommendation.

Great customer service! David updated me on progress made, very detailed. He’s very passionate about what he does! I’m so happy with the final results! This is our second vehicle repair at Caliber. I highly recommend them!

Customer service is on point here. The person that helped me out was amazing. Would love to work with him and only him again. The reason for 3 stars is because I had to come back and get my car redone. For what was paid I would have expected better. Like I said Customer service was amazing. That is actually what saved the review from a 1 Star.

Thanks to Caliber Collision, Mr. James and staff for Excellent service. James made this process so easy. Would recommend to anyone.

Everyone was so awesome and friendly! This was my first time going through this process and they were professional and made sure to keep me up to date with everything. I appreciate their hard work and professionalism!

Excellent customer service and well-informed staff. The front desk staff, quote manager and collation team made my experience easy. highly recommended.

Customer service is great. Was kept up to date with the repair process and received my car in a timely manner and when promised. I would definitely use their services again.

This is the second time Ive needed my car repaired after an accident. Both times they have been very professional, great customer service, and the quality of the repairs was very great, right down to matching the paint on the rest of my car! I highly recommend them.

Extremely Satisfied They all went above and beyond helping me thru this difficult time of getting my vehicle fixed after a collision. I was extremely impressed by how fast they had my truck ready. It only took them 2 and a half days to get me my truck back which was a plus since I did not have a rental. I had a lot of questions and Daniel was really patient with me and answered all of them. Also grateful for the drop off of my vehicle that was a plus!! Thank you!!

I was referred to Caliber Collision by Progressive, and it turned out to be the best auto body shop experience that I have ever had. The personnel that I dealt with were friendly, knowledgeable and took my concerns seriously. My car was finished two days ahead of schedule, and they had thoroughly cleaned it inside out, which was a great touch. I highly recommend the Caliber Collision at 3929 Pansy, in Pasadena, TX as a top shop!

Unfortunately we have had two non at fault incidents with our new vehicle within six months and Caliber Collision was EXCELLENT both times!. Service Technician Specialist David was the most professional that I have ever seen!! He kept in touch with us to let us know on the progress of our vehicles repair!! Being able to just leave the rental vehicle at Caliber Collision was also a plus!! Thanks David and CC!!

The best. Daniel kept me informed every step of the way. Great repair.

I HIGHLY recommend Caliber Collision in Pasadena, TX. In early December 2020, I was the victim of a red light runner. Thankfully, I wasnt hurt but my 2018 Toyota RAV4 was. In fact, it wasnt driveable and had to be towed from the scene. I had never been in an accident like this before and was worried that my vehicle would never be the same. Caliber Collision was one of the places recommended by the insurance company. I read their reviews and actually knew 2 people who had used them with good results, so I decided to trust them with my car. I am so glad that I did. I worked with Daniel, who must be magic because my car looks brand new and drives perfectly, as if nothing ever happened to it. Daniel was awesome. He called to give me updates on my car every Monday, Wednesday, and Friday and kept me informed throughout the entire process. I wasnt expecting to get my car back until after the New Year, so was presently surprised when it was ready a few days before. Daniel and Caliber Collision took a bad situation and made it all better. I cant thank them enough for fixing my vehicle. I hope to never need them again, but if I do, wouldnt hesitate to use them again.

This place was the best, staff was amazing... the repairs were amazing my truck looks like new thanks again

Dropped my car off on a Monday to have damage repaired to my back passenger door and panel. Dom was the one who assisted, she was wonderful and communicated with me every day to keep me up to date on the progress of my vehicle. It was ready the Thursday of the same week. Definitely recommend these guys for the great job and great service.

Took my car there after someone hit it and the people at Caliber Collision left it like nothing ever happend to it, also the receptionist was very friendly and very helpful thanks everyone at Caliber Collision in Pasadena, Tx.

Very nice staff, they have helped son twice and done a great job. Helpful with the totaling process of my vehicle.

Caliber repaired my wives car after a passenger side comission, they were quick in the repair, communicated well with progressive (insurance) car has had no issues (written a month after released)The invoice was a little high imo (I work on my own cars primarily, but have little experience in body work so what do I know?...) but the insurance covered that so it’s par for the course.My point of contact was Daniel and he did a great job. I wouldn’t wish a collision on anyone, but they did a good job.

Got my car repaired at this location, my car looks so good! I had a great experience, customer service was incredible the workers there are professional and friendly. Will recommend and will definitely come back if I ever need to. :)

Nice up-to-date Collision repair service center.

Terrible quality. Currently going back over the stuff they repaired to find extra pieces not connected miss fitting alignment on the body work missing screws stuff not repaired at all. Be sure not to finish the survey for a month or two after youve received your vehicle cause after that surveys done customer service goes straight out the window. Its hard to believe this is a professional shop with trained employees its seems more like the work of a backyard mechanic. If you like your vehicle I STRONGLY recommend someone else.

I have had my vehicle repaired twice at Caliber and they did an excellent job. I got my car back earlier than expected both times. I highly recommend Caliber in Pasadena, TX.

Unfortunately I lost my vehicle, but they did a great job at letting me know information when called and made it easy to send my car off once I knew it was totaled. Very thorough.

Felt comfortable as soon as I walked inn very friendly staff. David helped me and walked me through the repairs that were going to be performed on my vehicle. Upon pick up he we did a walk through all repairs awesome quality work. Thank you David for your help.

I took my car there after my accident and Caliber Collision took care of it. My representative called me often to let me know the status of my car and they finished right on time. I’d definitely go there again and I’ll recommend my friends and family there

Worked extremely well with my insurance agency.

Needed my bumper repaired so I took it to Caliber in Pasadena. Dom, my estimator,was very professional and efficient in going over everything. Text and phone communication was impressive. Had updates along the way. Delivery was right on the money. I would highly recommend this place.

Fast very friendly service. Very satisfied! Highly recommend.

Treated me like a friend, not a customer

From scheduling to collection working with the Caliber Team was a dream. They did great work and everyone was friendly and helpful.

My sisters car needed to be repaired after an accident. Daniel was very helpful and professional. He kept us posted on any details about the vehicle. I would definitely recommend the location of Caliber collision to family and friends.Thank you

I took my vehicle here after someone had backed into the side of my car. Once I got my car back I did have some issues. The G.M. Shea contacted me and corrected everything. she was very sweet and very professional she took care of everything. Also in a very timely manner. She was very worried and listend to my concerns i had with my car after I had gotten it back. But in the end I will recommend friends and family here. Thank you caliber and thank you Shea so very much!!

Replaced the front bumper with a new one.

My dad had his car repaired here. Daniel was very helpful with getting his car fixed. When he picked it up it looked brand new. Also Fabby was very nice to him and helped him with his rental. Again thank you for the amazing job and I will definitely spread the word about this place!

I just wanted to give Caliber Collision the best rating I can. Daniel was the rep. I worked with. I just want to compliment him and everyone there for the work they did. They went way beyond what I would have expected. The work is beautiful. My car is a 1999 so they had trouble finding some of the parts but they finally found all of them. They exceeded my expectations. My thanks again to Daniel and everyone at Caliber Collision in Pasadena.Bill Wade

They do not tell customers how much to spend when they get here. They waited until AFTER the repairs were already done to let us know we owe over $500!

Great customer service &, accommodation

Just want to say that Caliber Collison is a exemplary shop to take your vehicle, Dom was the rep. that was helping me and I must say she is a very good and helpful rep. Always kept me updated with my car, thanks to Dom and everyone at Caliber Collison for the great work done to my car I will always refer my friends and family ....🤗

Calliber Collision this is the third time I use them and let me tell you my cars come out as new every single time and this time was not the exception. From the moment I walked in I felt welcomed. The staff walked me through the entire process and made sure that all my questions were answered along the way. Communication has been key they are always very informative and have kept me updated all along. Big thank you to Dominik and David for all your assistance you guys rock! I strongly recommend Calliber Collision for all your repairs!

Quality workexcellent serviceFaby and Dom were wonderful

Just want to say that Caliber Collison is a great shop to take your vehicle, Daniel was the rep. that was helping me and I must say he is a very good and helpful rep. Always kept me updated with my car, thanks to Daniel and everyone at Caliber Collison for the great work done to my car....🤗

My car was hit by someone who had Farmers Insurance. I took my vehicle to Caliber since they were a preferred provider for Farmers and honestly it was a smooth process with both Farmers and Caliber. The front desk lady at Caliber was very helpful as was the gentleman who did my walk around on my car. I was pleasantly surprised at how easy this was . I really appreciated the help I received from both Caliber and Farmers.

Very friendly crew. Got us in and out quickly.

I highly recommend this place, good service. The guy who looked at my car Daniel Caballero was very honest and helpful with everything I needed to know.

Tommy Arce was a wonderful person to deal with. Kept me informed all the time my vehicle was in his care. I was very well satisfied. Thank you to Tommy and all the employees I dealt with at check in and pick up.

David Cuellar did a really professional job on time and exceeded expectations thank you

I took my SUV into Caliber Collision in Pasadena to get the bumper worked on. Dom, the estimator, was very helpful, informed me they could just buff out some huge scratches then paint instead of having to replace the bumper. Timeline was as promised. I would highly recommend this place.

Repair was done decently but it took a week longer than estimated. Communication is almost non-existent. When you call them you get put on hold 5 times and have to answer the same questions each time a new person answers.

I wasnt quite sure where to go for my estimate because a lot of places dont fully explain to you the process of the estimation. This place does! This place was wonderful and top of the line service. I highly recommend them! My estimator, David, verified everything for me and explained to me the entire process. It was very quick and stress-free! Thank you guys!

I went to Caliber Collision in Pasadena to get an estimation on my car. I was amazed by the excellent customer service I received. My estimator David explained everything very thoroughly and kept me updated with any progress. I highly recommend this place.

I had a good experience amazing customer service met all of my standards especially Daniel Caballero super nice straight forward and gave me no run around about my car I would highly recommend the Caliber Collision on Pansy st in Pasadena tx!!!

Great place to take your vehicle to get body work done. If you need a good professional person to get a qoute and advise i would recommend Daniel C.

My car ended up in a ditch 2 yrs ago and these guys did the repairs. They did excellent work. Great customer service. They took care of everything including keeping me informed. When I had trouble with the storage facility where the wrecker towed it to they took care of that too and picked up my car. Hopefully I wont need the their sevices again. But if I do I will be back. My car still runs great.

Have taken my car here twice for repairs and now the paint job that was done is already rusting and it’s only been a year since then. Also the first accident it’s been two years and the side of my front bumper is detaching! Everything looks good at first but obviously the repairs made will not last you! Both repairs were body parts only!!

I love Caliber Collision in Pasadena. The staff is always nice and friendly. Fabi the receptionist was very kind and polite. My estimator was David, he is very knowledgeable, dependable and quick to provide any feedback. I will never go anywhere else but Caliber Collision in Pasadena. You have a customer for life.

Caliber did an excellent job with my car, they even washed my car! The entire team did amazing, especially Fabiola, by far had the best customer service.

The staff there was very helpful and gave me all the information i needed thank you for helping me out with understanding everything.

I called before I went to ask if someone was available to give an estimate. Eddie answered and tried to answer my questions. In that conversation he made it seem like there isnt any point to in me coming in because they work with the insurance. But I could still come in.I went and requested to see him since he answered the phone when I called. I waited for about 5 minutes or less. He came out and we walked outside to look at my vehicle. He looked at one side and gave me his opinion. I needed to go through my insurance because it would be too expensive to pay out of pocket.Here is the thing he gave me his opinion, but dismissed me real quick because I needed to go through my insurance because it would be too expensive for me.I didnt feel as my money would be enough for them. I wish I was received and treated better. I would not gone to another company to have truck fixed. By the way, I am paying out of pocket and not using my insurance.

The work on my vehicle was completed well.

Had some minor adjustments needed after repair called and everything was fine to be repaired before I did the survey I was continuously reminded to complete as soon as the survey was done Im then told the adjustments I showed them the day my car got out could not be repaired because of other work I had done in the vicinity of the repairs that caliber completed I still have runny paint and a misfit bumper absolutely terrible

Incompetent is the only word that comes to mind. Took my vehicle there with front end damage. At the time of this writing, its been there slightly over 3 weeks and NOTHING has been done to it. Waiting on parts is what they keep telling me. Ordered the wrong hood TWICE. I drive a Mitsubishi, not a Ferrari. Told me it was going to be another 2-3 weeks AFTER the hood gets there. In total, its going to be almost 2 months there. I should have just looked up a YouTube video and done it myself. To compare, about a year ago, I was involved in a wreck with the exact same damage. It took about 2 weeks for my vehicle to be repaired. I understand certain things take time but sometimes its obvious that some people dont know what theyre doing.

Great service and great people. I am happy with the repair work they did. They will take the time to answer all your questions prior to repair and after repair. The staff was extremely helpful and took time to help me over the phone even after my repair was completed.

The best place I went to for work on my car. People were nice and knew their stuff. Daniel was a great help, will definitely go back if I ever need help again.

They did not fully explain to me the money i would owe them after repairs were done so when we got there we were surprised to find out we will owe them an additional amount of over 500$

Excellent service, turn around, and body work. Shea and Daniel provide excellent customer service. Highly recommend.Amanda

My car got rear ended and other party had farmers insurance. This place was their approved repair shop near me. I dropped off my car on Monday morning and the guy looked at the damage said it would be ready.Wednesday ( 3 days later).Wednesday came no one called me.So called them around 2 pm. Same guy answered the phone and told mecar isnt going to be ready till next Tuesday. This was thanks giving weekend and i had plans to go out of state till next weekend. I told him he said Wednesday on Monday, he started lying. He kept saying he did not tell me that. What a joke. This guy is lying to me on the phone left and right. I had a rental from farmers insurance but i got an extra coverage for it since they told me it was going to be only 3 days to fix the car.Now its 9 days and I am going to get charged for almost $150 dollars. Someone was putting a make up on while driving hits my car and i end up loosing money. Had to cancel my trip. And this shops manager was suppose to call me 2 times, never did. She is never in the store when i call or went there. Avoid this place if you want honest people to fix your car.

Great customer service!! They really made it easy to understand and answering every question I had ! That hun Daniel, knows what he’s talking about and was Very helpful the entire way through. Definitely recommend this Caliber Collision on Pansy!!

Taking so long I was supposed to get my car on Friday well turns out not! I still havent got my car back and its Tuesday!😠 i was supposed to get it today but its still getting an alignment. Im mad cause its taking so long I should have gone elsewhere and thats my fault!do not recommend if trying to get your car asap.

Would not recommend this place to anyone! Took my car here for some rear end damage got my car back with my left turn signal no longer functioning and the leather piece to my shift knob completely off. He made arrangements to have someone come out and meet me where I am and fix it but still nothing!!

Priscilla is absolutely fantastic. Even when my insurance was being difficult, she made things a lot easier for me. She has a great attitude and is very helpful in this process. Definitely recommend this place due to her!

Great service. Everyone was very helpful and called me the entire time I car was there. I will definitely go back if I ever need to

Terrible service!!!Dropped off my vehicle for a hit from behind auto collision insurance claim handled through the at fault drivers insurance. When I dropped off my vehicle they marked my vehicle with a marker the areas that would be repaired. I initialed paperwork for them to start working on the vehicle. After 7 days I received a call from the insurance that the vehicle was total loss. They could pay me $1090 to buy the vehicle or $90 to keep the vehicle. I told them I would keep the vehicle because I cant buy another vehicle for $1000. My vehicle still runs in perfect conditions and everything works good. The only damages done from this accident was the back bumper, the tailgate and right tailgate light. When I went to pick up my vehicle Caliber told me they couldnt give me my vehicle because it was pulled apart. So I said well put back together. Which they replied we cant because we used pliers to pull it apart and if we put it together we could cause more damage to the vehicle, but you can put it together yourself. ( let me understand.....you cant but I can!!!!!????? Number one you are the collision shop and number two YOU pulled it apart!!! And this is your response)Manager said this is the only way we are releasing your vehicle back to you. I brought my vehicle pulled apart because Caliber left me no other choice. Brought home and Yes my husband did put it back together. So if my husband was able to put it back together without being an auto technician my biggest question is WHY DID CALIBER COLLISION DELIVER TO ME PULLED APART??? Makes no sense to me other than HORRIBLE SERVICE!!!

Communication with customers is not satisfactory.

After a car crash my insurance company sent me to Caliber Collision. My car got fixed in about a week and then I was called to go pick up my car. Before paying for my deductible I asked to see my car to make sure everything was done well. The outside of my car looked just like new. Then, I asked to inside of the hood. When they opened the hood I quickly noticed that ONE OF MY CAR PARTS WAS MISSING. I asked about it and they just kept saying that the part was missing before I brought my car in. They brought a manager and the mechanic that worked on my car, but both of them just kept making excuses that made no sense. After arguing for about an hour, I had to pay my deductible because my rental car was no longer being covered by my insurance for my car had been fixed.

Very detailed in their work. Definitely a place to go.

Wonderful customer service! Ask for Daniel he explained every single thing they did and how I was charged. I am so thankful for Caliber! I hope I never get into another wreck, but if I do I am definitely going to this Caliber.

Perfect work my husband and I are very satisfied. Took my cadillac and looks like nothing ever happened to it. The staff was very friendly, I would definitely recommend this place.

Terrible Service. Got service done at the Pearland location and were supposed to have fixed my ac on my vehicle. But they didnt completely repair the ac and instead damaged my vehicle while doing the repairs. Also my truck went in with no check engine lights and came out with 3 check engine lights. Once I complained about the check engine lights they fixed one and the other two they said they didnt know anything and then eventually made up excuses. I kept complaining, they didnt repair and got so frustrated. I took it to another location in Pasadena they also took it in, then repaired it but in reality they just erased the check engine lights... obviously once you run your vehicle it reprograms and check engine lights come right back up. They didnt fix anything, I called them back and they said we cant help you go back to Pearland location. So now both locations arent taking care of the damages caused my them. Its been over 2 months trying to solve this issue... neither location will do the repairs needed. Its very sad that a company this big cant take care of their own mistakes...

I stopped in for an estimate on a thought to be easy fix on my 2012 Camaro.. little did I know “Caliber Collision” was not the place I was going to do business at. I had damage to the front right quarter panel on the passenger side of my vehicle, where a friend had accidentally backed into with the trailer hitch of his truck. I knew the piece had to be replaced, there was no getting the dent out.. Long story short, I wait approximately 30-45 minutes in the waiting area for someone to quote the cost to order the part and paint it. The young dude who comes out to do the estimate states that he’ll have to repaint all areas around where my car wasn’t touched. This obviously made no sense at all, and he makes it seem as if it’s the most difficult task to be done. So I got a price estimate of $1,700 for the new quarter panel to be put on and painted. That was absolutely RIDICULOUS. Way over paying, so I went to another shop called “Collision Clinic” in Missouri City, Texas where I got an estimate of $800 to repair and paint my car. The guy I spoke to was John Elias, and he was very professional and friendly. Do not use “Caliber Collision” for your repair needs. They will overprice everything, and try to take advantage of you. From my personal experience. Hope this helped!

Need to take my vehicle back to fix repairs that were done not even a month ago.Over spray dripping on front bumper after being painted.Roof had got painted in the shop and the paint is already starting to come off.Debris under final paint job.Inside plastic side panels have broken panel retainers and that issue was not fixed before getting my car back.They just left them like that and the panels arent attached correctly

Does not respect customers property and not returning phone calls and would not address concerns with customers only insurance agentsMangers addresses customers unprofessionally

Fast and friendly this business didnt give me the run around 3 days and I got updates on my vehicle, clean environment and organized

Unfortunately I found out when it was to late after their own warranty expired my Jeep the parts that were on it BEFORE THE ACCIDENT, which the insurance covered, but didnt get correct front bumper, instrument cluster, front fenders were missing bolts, and didnt even have the balls to vacuum and clean. Very angry and wont recommend to ANYONE & WILL GO OUT OF MY WAY TO TELL EVERYONE.I guess a simple 95 Jeep is too complicated for them to fix.

Very honest and helpful. I will definitely be returning.

Great customer service definitely recommend this place! David and Fabi were very helpful every step of the way! Thanks!

Great job

Mercedes was not done correctly and they stole my air pump & towing key, from my car horrible experience . Great to know you lie and steal from community !!!

Tommy had really great customer service. The entire process was professional from beginning to end and I really liked the phone call updates for my vehicle!!!

Great Communication!

They were nice and kept me updated via text every step of the way. Hope I dont need work again but if I do will be going here

Great customer service always kept my family informed of progress of vehicle over exided my expectations of quality of work keep it guys your awesome thank you David for help you rock

My parked car was scratched, very minor, by another driver so we went through his insurance which is Geico. They sent me here, Caliber Collision, and let me just say, in a time where it seems that customer service just doesnt exist anymore, this place was amazing. From the young lady that checked me in to the enterprise lady, to the Geico adjuster, and the service men everyone was just so incredible. I hope to never be in another accident again, but if ever I will definitely come back. The minor repair was done the same day. Im just amazed at how incredible this place is, I hope it never goes downhill like so many other places have.

10/10 friendly workers got everything done when needed, ask for Daniel great employee!

I was rear ended back I beleive was in October . It was three vehicles the guy at fault had state farm which Caliber is the preferred shop. I took my truck in they fixed it right away in about a week or so which was fine. As I was getting back in my truck i noticed the cup holder was broken. I went back in David assisted me and went back into his pictures and said yes it wasnt like that and that they would repair it. Well its March now and still they havent repaired it he said they cant find that part no where. I found it on Ebay same color and everything. Emailed him the part and site about a month ago and still no answeres. Yes its just a cup holder but it was not broken and its the only one I have in the front of the truck. Besides the repairs where done out side of truck no reason for this to have happened. Would be nice if I can get it fixed and soon. Its so frustrating having to hold on to my damn drinks as i drive since my other cup holder is in the bad seat of my truck.... Sorry havent up dated this. I spoke to Shea the manager about my situation a while back. I actually found the part for my truck in Austin. Here in Houston unfortunately I could not find the part there for I u understand where they stood on this maner. I was fully reimburse for the part plus my travel n gas. Thank you so much Shea for taking g care of the manter.

Was in a fender bender in Baytown insurance recommended caliber in Pasadena OMG . These people are just awesome!!! From the lady behind the desk to the guy who inspected my vechile before they took it back. Everyone was friendly, answered any question I had and pretty much put my mind at easy over leaving my baby (car) with them. I have some minor paint work that needs to be down from various shopping carts and I will totally be taking it there to get done.