Service King of Pasadena really went above and beyond to give me great quality work and service! They kept me informed every step of the way and were even done before the estimated date. Their employees are well versed and I felt super at ease leaving my car in their hands. I am extremely satisfied by their work.

All around disappointing service. Was told car was going to be ready in two weeks and it turned into a full month. They did nothing to make up for their mistake. Would have beds so much less annoying if they had just said it would take a month from the beginning. Don’t waste your time or money here, it’s not worth the headache.

Jose & his crew did amazing work in a timely manner. From Christian to Janet, the whole staff is professional. They were all courteous & took very good care of my car. It was fixed so that it looks better than it did new! Thank you, guys! You are the best!

Outstanding in every respect. Kept me fully informed. Car ready early. Even fixed a recurring problem with rear bumper that did not stem from this accident. I really appreciated that.

Very clean very organized very respectful people Thank you service king employees

I had an accident about a month ago and brought my car here to be repaired. Smooth, easy process with daily text message updates on the status of my car. Four stars instead of five, as they’re hard to get in contact with over the phone sometimes. Loved that they went the extra mile and cleaned out my car before it was ready for pick-up! Thank you Service King!💫

They were very good at keeping me informed. They finished ahead of time, and the process was smooth! Thanks for the great work!

Awesome service with a quick turnaround!

Great service. Staff very professional and welcoming. Got my car sooner than expected. Very satisfied with the outcome. Great Job !!

Service King is state of the art, no one else comes close. Professional, polite, timely, keeps you informed of progress. And the workmanship is beyond compare, literally as good as new. I wouldn’t even think of taking my RS5 anywhere else.

This outfit is trustworthy, economical, prompt and quality oriented. I recommend.

Wonderful experience. Thank you very much and I will definitely refer you to anybody that needs a body shop. Very clean and efficient operation!!

Had a great experience here! They were done repairing my car sooner than estimated, did great work, and even fixed some prior adjacent damage for free! Highly recommend these guys.

My Auto Insurance Company referred me here after an accident resulted in front bumper and side quarter panel damage. Initially I felt that the estimate was lofty, but my Insurance was handling the cost. It took 2 weeks, but it was worth the wait. It looked great, except for a couple of manufacturers imperfections, which Tony took care of without hesitation! 1 week later I scraped my bumper on a curb and he repaired it at no additional cost! Youll have a difficult time finding a more efficient, professional business with friendlier employees!

I heard about Service King Collision Repair of Pasadena through a friend, perused the google reviews and found every bit to be true - so impressed! I had a complicated situation and needed some work done, Mitchell and his team did an amazing job. More than that, the customer service is truly top notch, not going to dive too deep here as you can see for yourself. Im not sure what else to say but after the whole ordeal, Ive found my new go-to for anything about cars, body, and maintenance. Thanks so much guys!

Excellent! The car looks better than before. Julie, kept me updated the whole time. They even went the extra mile by retouching some scratches and gave me extra paint in case I need it. Thanks for a job well done!

They were not just on time, i got it back two days early.Good stuff.

Was referred there by AAA. Was a WONDERFUL experience! Received daily status updates via text. The work was completed earlier than expected. The technician walked me through the work and explained what was done. When I received my car, it was beautifully washed. Couldnt be happier with the results. Thanks AAA for referring me to them and thank you Service King for a job well done!

Getting your car repaired is never a fun experience. The folks at Service King made it almost enjoyable. Tony prepared a comprehensive, accurate and fair estimate. Scheduling was a snap, and they completed the work on time (4 days).At each step of the way, I was kept informed via text of the status. The car was returned in pristine condition.Hats off to a very professional crew!

Service King did a great job on repairing my car. Very polite and fast service. The guys who work there have smiles on their faces which is nice to see. Jeffrey S. Is kind and knowledgeable. I would take my car there again.

Great service! They provided daily updates via text and a phone call every week at minimum. Car looks brand spanking new and they finished ahead of schedule!

Had major damage done to my car by a fallen tree and was recommended by Progressive to come here. The assessment of damage and repairs made sense and I even got a walk through with my service manager, Julie, who was super nice. However:- They completely misquoted how long the repairs would take. There was a snafu with a new roof that arrived damaged from Germany - not Service Kings fault at all, and they needed to reorder to part. However, once the new part did arrive, there were three instances when I was told the repairs would be finished by X date, I called on X date to pick up my car and they then said it would take another 1-2 weeks... that happened three times... Thats unacceptable. Just be conservative, and when you know you arent going to reach the deadline - call the customer right away to let them know, dont make them call you...- The worst part of all of this was that when I received the finished product, the car was a mess. New scratch on the trunk of my car. Compound overspray all over the outside, the trim panel on the door where they must have pried it open was thrashed, and the inside hood panel had dirty finger prints and marks all over it, and other sloppy aesthetic workmanship. I was shocked, given how nice and competent Julie was, I expected more from the final product. My insurance company saw how the car was returned to me and also deemed it completely unacceptable. Progressive took tons of pictures as evidence and are sending the car to a different shop. Sorry Service King, I really wanted to give you the benefit of the doubt with respect to the issues with getting the repairs finished in time, but then seeing what you returned it me, I am just floored and cannot recommend this shop to others.

Thank you for your service.you guys are5 start. Jose you great manager.so the office personnel. .love Cecilia.

This place is unforgettable my car had a minor dent and scratch the back of pasanger door they claim to keep my car for 2 weeks, on the same day, they could not give me a stimate of the damage how much would it cost when my insurance had already had the claim. The guy that help me was rude he insist on keeping the car I was not pleased he email my insurance claim saying it would take 4 days when I ask he said 2 weeks, poor lack of communication and this place is fishy by that I mean not safe I don’t trust them I took my car to another shop they were honest my car is back on the road I’m happy I got my car out of there

The lady was pleasant

Excellent service. I brought my prius in last week and they walked me through the entire process, had my rental car pick me up no waiting, got my car done quick and even detailed and waxed it completely. great job to everyone involved.

I recently had my Tesla worked on with them. Not only they didnt do a good job, they were unprofessional. All they were interested in was getting their money from State Farm. The paint did not match, the hood and bumpers were not aligned and many other issues. It was a disappointing experience to say the least. They promised to return my $1000 deductible. They didnt do that either!!

They promised to return my car as perfect as it was before the collision - even though I had less than 4K miles. They delivered. What more could you ask.

The staff and lead time was the best.

They do an awesome job on body work

DO NOT DO BUSINESS WITH THIS PLACE !!!Full of BS - they tries to use every dirty play in the crooked body shop playbook.I would give negative stars if I could. First of all I kept calling to get an estimate for 3 days and nothing (relatively simple repairs to the front bumper). Then all of the sudden they claim they found other damage - gave me some cockamamie description to which I replied GIVE ME AN ESTIMATE and a description - three days later nothing.Called several times and the technician was never available always saying they would call me back and nothing. One week later - gave up called the manager and told them to give me my car back.When I went to pick up my car discovered they totally broke the front grill and - they ripped it off and broke it and refused to fix it - they said sometimes during inspection things cant be put back together.Again, I could write a book about all the BS they told me from the crooked body shop playbook.DO NOT DO BUSINESS WITH THIS PLACE!!!!

I got it through my insurance.clen place very professional

Fair prices

One of the best Service Kings

Good job

Great service

Good place