Positive: The hotel was in a good location. The staff was pleasant. Negative: -Hotel was currently undergoing a remodel so most of the hotel was not accessible & signs of remodel were evident. -air conditioning didn¿t work well. Room felt warm and kept kicking off. Made our dog not be able to sleep which meant I couldn¿t sl

Thank you CAT for your hospitality

Kind and cozy place

Nice and quite hotel along el Camino real😊

I stayed for an event, liked it so much I went back the next week to escape home remodeling noise/dust. Rooms are spacious, generally quiet (but that will depend on the location/neighbors). Furniture is comfortable, modern, clean. Large bathroom with all amenities and high quality towels, high-end shower fixtures in sparkling clean glass enclosure. Comfy robes. Fast internet connection. Professional, friendly front desk service. Signature Heavenly bed with pristine white duvet covers. One of my favorite things-several kinds of pillows. Very good food menu with extended room service hours. Mini fridge. Everything is there. No reason to leave the room. I recommend parking in the underground garage (first time I didnt know about it and parked outside, in the rain). I hate paying for parking, but wouldnt feel safe leaving car on a street. The restaurant food was very good twice and not good once. The clams at Soleil are fabulous. The skirt steak app was perfect the first time, but gristly the second (wasnt charged). Service overall is excellent. I will go back frequently during construction. The sound of silence, the absence of dust. A terrific shower. Heavenly.

Westin hotels are my favorite. I adore the White Tea fragrance and it instantly puts my mind at ease. The beds are comfortable and I enjoyed the lavender balm. The desk is also perfectly suited for business. There is a built in power strip on the front of the desk that includes international options and a power hub next to the bed as well. As someone who travels often for business, I appreciate how easy the Westin makes everything. I’ve had to move furniture and pack my own power strip on past trips, which is why I always choose a Westin when I can. Can’t wait to come back!

We had some requirements for our stay that limited our hotel selection. We needed a separate bedroom and to bring our dog. I assumed that we would just have to take whatever we could find, booking just hours before we checked in. We were surprised that the hotel we picked was as amazing as it was, the hospitality that we experienced was something I would expect at a 5 star resort, not a hotel. We were very impressed with every experience we had there, from the staff, to the hot tub, to the room service. Highly recommended

Stayed at Westin Palo Alto for 3 nights during a Stanford University Conference. Hotel offers a peaceful pleasing escape from the surrounding business of down town, yet is close enough to all one needs. Great location. Good service, large comfortable room and beautiful central pool area where one can sit and work. Overall a good choice to mix comfort and work.

This hotel is probably one of the nicest hotels I have ever stayed in and I loved everything about it. From the time you enter the welcoming and beautfully set out reception area you know you are going to enjoy this experience. All the staff were welcoming and friendly. The room was very spacious and I loved how clean everything was. The bathroom was fabulous with a bath and a shower - and whilst it had a rain shower which I personally dont like unless Im washing my hair, it also had an alternate shower which I appreciated. It had very good quality toiletries and I liked the magnifying mirror in the bathroom, it had an iron and ironing board which I appreciated as I had a morning meeting to attend and could iron my clothes, the coffee machine was great for an early morning coffee, the bed was extremely comfortable and they even provided some lavender sleep drops beside the bed which I thought was so lovely and thoughtful, magazines were placed on the coffee table and the internet was efficient. I really loved this hotel - they even had a bowl of fruit in the lobby to grab an apple on the way out. They think of everything to make your stay just that extra special.

The Hotel is beautiful and relaxing. The Pool area is very nice! The Hotel Lounge Bar is great. The Restaurant is 5 Star quality with excellent food. Staff is super friendly! Best beds you will ever sleep on!

I had two stays in March here.A perfect SPG/Westin experience from start to beginning.Very friendly front desk staff at any time of the day.Excellent SPG Platinum recognition, I could basically chose my room (opted for Jacuzzi suite & Tower suite). You might end up walking a bit if you get a tower suite as some of the rooms are rather far away from the elevators. We got lost a few times at the beginning.I also had two BRGs for the stays, both were retrospectively applied since it didnt work during check-out. Again, perfect customer support.The breakfast is really great (perfect omelettes!). I did not try the SPG Platinum continental breakfast, as I had booked breakfast with the rate. Worth it! Be aware that lattes & cappuccinos cost extra which is not waived even for Platinum members here.Small pool was nice to cool off once it finally got sunny.Parking fees for self-parking in the garage are acceptable.Perfect hotel to get to Stanford and surrounding companies.Will definitely be back!

This property is conveniently located with long term staff that are very helpful, welcoming and make you feel like no request is too much. The hotel is currently under renovations for the restaurant and meetings rooms. Cant wait to see it done!

Super convenient location, really lovely property both exterior and interior decor. Rooms are very spacious, clean and comfortable.Staff very friendly and helpful.Location so close to Stanford campus (like right across the street!) as well as downtown Palo Alto. Very safe. Parking easy (self parking $20/night)

This property has an excellent location across from Stanford University, shopping and dining. Walkable distance to downtown and a small mall. The hotel is well maintained and staff is very knowledgeable about the surrounding area.

Excellent location with a great pool. We had a perfect stay with our Leonberger dog. Staff was professional and welcoming. Highly recommended.

The front desk staff was marvelous. It did feel a little dates. The room was very clean but smelled a little musty. I miss the old Westin fresh smell.

This hotel was terrific. The staff is friendly and helpful and will ensure your stay is comfortable and more. The property is very well located between downtown Palo Alto and Stanford university. The restaurant serves a fine breakfast buffet that is not cheap like what you get at other express hotels. The bar in the lobby is convenient and they make any and all cocktails that you care for. We stayed at the hotel because of a wedding and the staff helped us with materials that were required for some wedding flower preparation. This was not expected or required, but they took care of us anyway. Whether you are staying for business or pleasure, this is a place worth every penny.

The Westin is a nice and modern hotel right in the heart of Palo Alto. It is conveniently located next to a shopping area.The rooms are large and clean. Beds super comfortable. The staff is extremely friendly and fast.We stayed in a different hotel nearby the prior 2 days, the difference between hotels was day and night, next time we will go directly to the Westin.I would stay here again in a heartbeat.

The staff at this lovely hotel made our well behaved dog feel very welcome. From the toy greeting, to a well-placed room near outdoor access, it was a comfortable and happy stay. We also loved the quiet, intimate bar and the friendly and talented bartender !

This is my first stay at the Palo Alto Westin. The hotel was clean, staff was friendly. Location is great, the Stanford Shopping center is within walking distance and there is an other shopping center that is a half block away so many amenities are close. My only issue was the bed, it was very hard and the sheets were rough. Hopefully on my next stay the bed with be more Heavenly.

Check in was quick. They were able to accommodate the room upgrade provided by their sister hotel Sheraton. I originally booked the Sheraton next door.I was hungry upon arrival and they did provide a list of restaurants around the area and directions. Just a great visit.

This Westin is a good hotel, with a nice staff. Quick check-in/out and a clean and spacious room, which was cool upon arrival, made this a good choice.Breakfast at the hotel is a bit pricy, but includes a good selection of freshly prepared food.Skip the bar.

Ive stayed at this hotel a couple of times and I really enjoyed my stay. Very spacious and quiet rooms. Super comfortable bed. Perfect to relax and get a good rest.Location is also great, just 5 min walk from University avenue, with several restaurants and shops. And Standford shopping centre is only 10-15mim away.My only gripe is that the gym is too small and gets crowded in the mornings.

Beautiful hotel, fantastic location for out of town guests; restaurants, shopping and of course the lovely Stanford Campus all walking distance. The staff was professional, efficient and helpful. Hosted guests to buffet brunch at restaurant and it was one of the best brunches.

The Westin Palo Alto is located close to University Avenue and Town and Country Village which is great. Thats about it. The suite we stayed in was awkward - like a standard king room with a sad little extra space with a desk and sofa. The decor was dated and I was disappointed for the price.

This hotel was great. The location is very nice. It was easy to find, easy (though not cheap) to park. The service was impeccable. The bedding at any Westin is always excellent. Im glad I stayed and would do so again.

We needed a very safe, very healthy environment for a pre-surgery hotel that would let us prepare properly and be able to relax. Westin Palo Alto provided an excellent resource to accomplish these objectives, thank you.

We were pleasantly surprised with this Westin: staff, from valet to front desk to cleaning crew, all smile and are quite friendly -- every time you return. We were also very happy with our accommodations, especially because we got an upgrade to a more spacious room.

It was like pulling teeth to get information about hotel amenities from the front desk. I had to specifically ask about the hotel pool, restaurant, lounge, etc. Our suite smelled like cleaner. The glassware in the bathroom had been cleaned with bathroom cleanser and smelled awful! It was unusable. I though only low rate motels pulled stunts like that. It was disgusting. The breakfast at the hotel restaurant was extremely good. Dinner on the other hand was hit and miss. My salmon was overcooked, but my husbands steak was good. We went to the lounge to have a drink and the bartender left for probably 15 minutes! We were unable to get drink refills in a timely manner. Im just not sure that I will stay at this hotel again, other than it is in close proximity to Stanford hospital.

The mattress is hard but everything else is cool. Resterauant and customer service are nice. Rooms are clean and not too dated looking.

Excellent hotel. Ive stayed several times for business conferences nearby that book rooms. One peculiarity is a crude sketch in the bathrooms of naked women bathing and grooming (I think its supposed to be faux Grecian art). If my wife accompanied me to Palo Alto that would be a turn-off for her and we would not stay there. But I just ignore it.

Excellent hotel. Ive stayed several times for business conferences nearby that book rooms. One peculiarity is a crude sketch in the bathrooms of naked women bathing and grooming (I think its supposed to be faux Grecian art). If my wife accompanied me to Palo Alto that would be a turn-off for her and we would not stay there. But I just ignore it.

What if you asked us where in the hotel we would like to have our room? (Definitely not on the 4th floor all in the back, 466 and later 464). What if you took care of more closets to put our stuff? What if we were recognized staying in your hotel for so many nights last months? What if the beds were made up really well (with care)? What if your staff really enjoyed being hospital and kind, not just at the reception? You would get so much joy and so many smiles in return from your guests, looking for a home while being away from it!

Decent. Not too bad. Nothing special, but not dissapointing. It meets that bare minimum for comfort.

I would like to recognize Patrick in the front desk team. First off, he has very welcoming and kind disposition and thus check in was delightful. Second, there was some misunderstanding with rooms and he went above and beyond to help correct the situation. Net, the overall experience and how Patrick handled the situation added to my current perception of associated prestige with Westin brand overall and hope I get to meet similar kind and caring professionals in other Westin properties during my travel. And Iook forward to seeing Patrick again soon.

Nice hotel in Palo Alto. It’s on El Camino Real and right next to the Sheraton. This place can get really expensive ($1000+ per night) during the week so book way ahead. The building is in pink color so kinda cool. The room I got was a weird big large room with a tv wall in the middle to divide the bed and the living area. Feels a bit outdated to be honest. I think this place can be a nice weekend stay. During the week it’s a bit stretch to fork out that much money for an ok experience.

Elegant hotel. Very quiet. Great location, close to the train station (2 blocks), a 10-minute walk to the central shopping street, and about a 25-minute walk to the center of the Stanford campus.

My husband and I stayed here for a couple of days before my scheduled surgery at Stanford and the staff went above and beyond to make us feel comfortable, even upgrading us to a bigger room!

Had a fantastic experience at Westin Palo Alto. The rooms are neat and spacious. Even got a complimentary breakfast. But the breakfast could have definitely been better. The ambience surrounding this hotel is pretty cool. All in all a very good place to spend the night.

The Westin Palo Alto was one of many choices I had during a quick business trip. An excellent choice as the staff was pleasant, facilities and grounds were both beautiful and central to many restaurants (walking distance), shops and central hub. I would absolutely recommend this property because it comes with all the things you expect with a Westin and more.

My primary reason for recommending this hotel is the location— super convenient to Stanford. I was disappointed. I am a platinum member - yet simple conveniences were not made available. Room was not ready for early check-in even though requested in advance. Requested a room that was convenient to lobby/elevator. Instead I was positioned on the far side of the hotel. Front desk staff was friendly - but failed to offer appropriate acknowledgemwnts/services. My daughters and I got stuck in the elevator. The buffet breakfast was nice, however, the bar staff on the lobby were rude to non-existent.

Unexpectedly nice rooms; a bit sterile but very sharp and polished.Palo Alto hotels are a mixed bag. The luxury chain leaves you stranded by the highway, so this Westin is a reasonable balance. Downtown is a short walk away, lots of great bars are restaurants, though you’ll depend on this since the hotels ammenities are pretty dead.The pool and hot tub are great, but even though directly adjacent to the bar, the service was staggeringly bad (order and wait ~30m). I get this isn’t Palm Springs, but mixing drinks in my room was a matter of simplicity, not frugality.

Great accommodations. Friendly staff. Clean and pleasant room. Ice maker didnt work on our floor. Should be free wifi. They credited us though. Wonderful weekend. Thanks Sheraton pool was better. Nice we could use it.

This was my 6th vacation visit in 3 years and have booked two trips for 2013.Could not ask for a more restful spot. The kindness and warmth from everyone I met was much needed and appreciated. It feels like coming ‘home’ after a long trip away.My room was beautiful, as always. Thank you to those who made it a special place to come to each night.Noticed the changes in the gym, business center and hallways. On my last visit (May 2012) they were just finishing the laying of the new carpet and had finished the wall paper in the hallways.Breakfasts were wonderful in Soleil, I can get Starbucks Coffee anywhere at home, but it never tastes as good as it does here. Normally I am a ‘coffee only’ for breakfast person, but when I am here, I always manage to enjoy and eat breakfast.Was able to enjoy two Brunch Buffets – not to be missed. Having a light supper in the Luna Lounge was a perfect end to a day.Saying ‘nightie-night’ is always hard, however, I can look forward to returning in May 2013.With appreciation and affection.

Wife found a toenail in the first room, second room wasn’t that clean either. Maids missed our room altogether one day. Staff was super nice!

Cheap re-design of previously elegant rooms.Horrible front desk staff.lWe were told on check-in that because we were not Platinum members, we would not get the suite we pre-paid and they gave us another room.Marriott ruined this hotel.

Rooms were updated from my last stay and spruced up. The staff in particular Sametha, Robena at the front desk and the TV person were excellent and very helpful. In general I have found the staff at this facility and the Sheraton next door very accommodating. I only hope management recognizes and rewards them -the hotel does make a huge amount of money from its location in Palo Alto. Good staff is so important!

After some unexpected changes at work my planned trip was shortened by more than half. Arrived and was greeted by Allision, Caroline and Roxan with beautiful smiles. Always wonderful to return to my second home, 9th visit and counting.Everyone was warm and welcoming, everywhere I turned.As usual, breakfasts were fantastic, had a chance to use the gym, I promised myself the equipment would not challenge me and I won this time. Over came the issue of how to start it and enjoyed a super work out in the new exercise gear and shoes I bought while there.Very hard to say good night, but I will be back, in October and have booked next year as well. Sorry to those I missed catching up with.Thank you for everything.miss everyone.xo till I return

The property at the Palo Alto Westin was nice and appeared clean. The pool area was VERY small and only could accommodate a small number of guests. My biggest complaint is one where I think a lot of hotels simply have lost focus over the years. With this location being in an Eco-friendly area such as the Palo Alto/San Francisco it doesnt help much and I dont think a change will be made. I am talking about water pressure in a shower. The shower has two heads, has a nice write up about how they turned one shower head off to conserve water and yet when you turn it on......trickle water. I mean the sink had more water pressure and more water flowing out of it than the shower. It came out but, it was pretty pathetic. When you turn on the second of the heavenly shower heads, the same trickle. It was so hard to wash soap off of my body that I was in the shower for at least 30-45 min vs the 10 minutes I am normally in. I could pour water above my head harder and with more water than this shower. The funny part is that hotels in general will always say that it was a fluke, but its not. Hotels have just lost their focus on showers that make you feel good to be in. For the amount people pay a night and it being a Westin, this is something that should never be something a guest should even have to worry about. The staff was very nice, informative and helpful with providing info about the area and the best ways to get around. They were great. The room itself was nice, with some very minor issues with cabinet doors not sliding back for TV viewing and the difficulty of opening the fridge in the tiny space it was given.

My husband is currently being treated at Stanford Medical Center. As such we need to travel to the area five days a week. We have stayed at the Westin Palo Alto a few times and it is a delight. It is a stressful time for us and the staff has been compassionate and wonderful, particularly Roxan. Our Gold Status has been recognized and weve been upgraded to a beautiful room that allowed my husband to rest wonderfully. We are so appreciative of our occasional home away from home.

I was attending a 45th GSB reunion at Stanford and picked the Westin because it was about the closest nice place to the campus. The room was very nice, with lots of room and closet space, and a big bathroom. I did have two issues: (1) unlike most Americans (Im French) I take a bath every night. The bathtub in this hotel, as in most hotels, is really just a footbath. Its very hard to get in and out of at my age, and its not comfortable.There is a separate shower, which is very nice for waking up. But I use a bath to put me to sleep. (2) I was surprised at the tiny bar, which had few top shelf options, and so I didnt buy anything. Aside from that, I found the hotel really quite nice. And its close to the Town & Country shopping center, still there and enlarged after all these years, so if you want a nice French pastry and café au lait, its a short walk.

If you are visiting Stanford or Palo Alto, you should definitely try and stay at the Westin. The property is clean and well-appointed. The location is fabulous. But perhaps what makes the Westin so special is the Staff. To a person the Staff is terrific.

This is a small scale Westin tucked into a great location across from the main entrance to renowned Stanford University. Although boutique style, it has everything you could ever want or need. We were upgraded to a suite which gave us plenty of room to spread out. The Heavenly Westin bed was so comfy and I got a great sleep. The hotel is within a short walk to great shops and restaurants as well as the train station for a ride up the bay to San Francisco or down to San Jose. I will always stay at the Westin Palo Alto when in the area.

An exceptional service. Yes you are going to pay for it, but the location and amenities make up for it. If I was to nitpick: - Gym could be kept in a better condition - yes, that have a peloton, but its creaky and could be adjusted. - carpets are stained and the switches were sticky in my room. But dont let any of these scare you off, for all intents and purposes, this is one of the best hotels for the price in the area.

I recently stayed here at the Westin Palo Alto while attending a Stanford Football game. TheStanford stadium is a short walk from the hotel and the hotel is also within walking distance of Downtown Palo Alto, Stanford shopping center and Town and Country shopping center. All three areas have wonderful shops and restaurants.The Westin was very nice! The beds were soft and we all had a restful sleep. The staff was very friendly and helpful. Room service was prompt and the meal very tasty. My family and I thoroughly enjoyed our stay and will stay here again for our next Stanford football game.

My experience at the Westin Palo Alto has prompted me to write my first review. From the moment I arrived, I experienced engaged, thoughtful and courteous desk staff.Much to my delight, my room was on the first floor with a door to the beautiful and well-appointed patio. The room was spotless, and when I had trouble with the television...the maintenance man was there within minutes. He was efficient and very professional.Exhausted from travel and a very busy and challenging week of work, I opted to try room service. Much to my surprise, not only was the food exquisite, but the service was excellent. In fact, the service and food were so good, that I opted to eat my meals in during my stay. It allowed me to relax and catch up on some work in the comfort of my room.When I was ready to leave for the conference, I asked the desk to call a cab for me. The doorman sprinted to the street to wave down a cab...I thought that was pretty amazing!Yes, it was a bit expensive for me, but I felt like I received great value for every dollar spent. I left the Westin Palo Alto feeling rested, refreshed and pampered.A special thanks to the Manager and his extraordinary team.Sincerely,A very satisfied Westin Palo Alto Guest

The rooms were recently updated and so have a fresh, clean feel and the beds are super comfortable. But the designer missed the mark on several areas. First, once again, a hotel has chosen the most uncomfortable, low sofa... for older people, Im sure theyd be hard to get out of. And instead of using leather, which is easy to clean, long-wearing and breathable, they chose a scratchy flat weave. And the actual sleeper isnt comfortable. Why dont hotels buy La-Z-Boy sleepers with Memory Foam mattress which are AMAZING and actually allow guests to sleep well on them? Plus, the designer chose heavy bunching tables... which the stone top is an great choice, the fact these dont have casters make them difficult for housekeeping to move. There is an oddly-placed outlet installed on the wall just under the large mirror so that the mirror has to be hung too high; the floor lamp shade is already damaged (why not use a metal or rectangular-shaded floor lamp that doesnt bump into the wall?); the bathroom is once again used in the ubiquitous slippery marble (makes no sense to me from a liability standard...much better to use travertine which absorbs moisture and doesnt get slippery when wet); and it was hard to find the switches for the wall-mounted lamps. Finally there were two cellphone plugs incorporated into the nightstand... just not for the IPhone 5 or Samsung Android (?) whicih are the most common phones. As for the staff, it is outstanding...from the doormen to the valet to the front desk to the restaurant. Kudos to the management for hiring and training remarkably positive and helpful people. It is by far the best place to stay in Palo Alto... and tennis pro Serena Williams agrees as she was there all week.

Out of all the hotels I have stayed at, this has been THE BEST!!! I was very impressed! The room that I stayed in was what they call the traditional room. But, if that was just a traditional room, Im curious to see what the upgrade to that is. My room was absolutely wonderful. I loved it. I will definitely stay here again when I visit the Palo Alto area, and even the general Bay Area.Thank you, Westin Palo Alto for an absolutely lovely stay.

No complaints; its a good hotel. Good clean rooms, nice food, considerate, warm and friendly staff. Good location too

Perfect staff and great room service. They attend to all your needs. A little smaller than I expected but the service and rooms are top notch. You will not be disappointed.

When we arrived we were a little skeptical due to the exterior look of the building, but soon after checking in, the Westin quality was soon apparent. We stayed an extra night just because we enjoyed our first night so much. The pool is great and the jacuzzi is perfect! Bar service is usually available to the pool! Great hotel in Palo Alto adjacent to Stanford University.

Beautiful, spacious, clean room! Lovely decor. I was pleasantly surprised. Enjoyed the week here during the Christmas holidays. Very friendly staff. All your questions/requests are addressed right away. Soleil restaurant staff members are very nice. Close to train station. No complaints. Will only stay here in the future.

Easy to get lost, on the way to and from your room, at this enormous hotel. Animal friendly and full service kitchen and Room Service

Very clean hotel with adequate rooms and large bathrooms. Location within walkin distance to a nice strip mall.

Great service and nice amenities. This hotel is on the older side and the rooms are definitely starting to show their age. But overall a very pleasant stay

Fantastic staff, beautiful rooms, excellent service. Free use of the gym, high temp hot tub, cozy bar. Guest services even brought a microwave into our room so that my partner with dietary restrictions could eat their own food. Only complaint is that their site said there was free breakfast available at all room selections, but this is apparently not true for single queen bed rooms.

I have stayed at the Westin Palo Alto for about 4 nights almost every week for the last 10 months. It became my second home of sorts, and I have nothing but glowing reviews about the hotel, especially the staff.The rooms and gym were always perfectly tidy and clean, and the room service was great. The staff was extremely helpful, professional, courteous, warm and welcoming—exactly what a frequent traveler would hope for when staying at a hotel. As I stayed at the hotel longer, I really got to know the staff, and truly appreciated all of the help they offered.While everyone deserved big kudos, I would especially like to thank Junius and Samantha for being extra welcoming and accommodating--they are fantastic front desk staff members and big assets of the property. Over the last few years I have stayed in several Westins, other Starwood properties and other hotels, and these individuals stand out as world class employees.Thanks very much for everything over the past several months.I am writing this review and will submit it to the Westin Palo Alto, but also sending to my Platinum ambassador to forward to Starwood Corporate.Best,Dan

Arrived in August on a gorgeous sunny day, could hardly wait to be poolside. Did not take long.....Always wonderful to come for a few days and be pampered, which I was.First time I am making three trips, one in May, August and looking forward to October.Always leave feeling much better than when I arrived. Everyone is always very warm and welcoming. Just what a person needs.See you soon !xo

I have been visiting Palo Alto for decades - primarily to see family and friends, but also on business. However, this was my first stay at the Westin Palo Alto. I chose this hotel because it is within walking distance of the many places I had to be during my short overnight visit to Palo Alto. What a wonderful hotel! The location is great. Everyone I met who works at the hotel was extremely nice, helpful, and professional. The hotel is incredibly clean. This hotel is my new place to stay when staying at a hotel in Palo Alto. I am recommending it to my friends and family and everyone else visiting Palo Alto.

Beautiful hotel, the rooms are very nice with plenty of outlets. The location is a 10 min walk to downtown Palo Alto and has a really nice lobby. Staff are friendly and helpful as well.

We fly into San Francisco all the time, and drive to our office in San Jose. I generally try to stay in San Jose but booked late and there was nothing, so we picked up this hotel on a whim. I am happy to say that I was pleasantly surprised with this facility. I was a little worried pulling up as this hotel does not have the curb appeal of other Westins, but once inside it was fine. The staff was very nice, and very responsive. There was only one person ahead of us but they jumped behind a computer and helped us right away, this was before they even knew our status which was impressive. Once checked in we had a nice upgrade to a suite with an over sized jetted tub which the wife loved. Room service was very fast, but the food was just okay. All in all I would stay here again with no hesitation.

Recently got from visit #10 to the Westin and already missed everyone.Every part of my stay was warm and wonderful. I was there for Canadian Thanksgiving and felt at home with the kindness of everyone.My room was very clean and I enjoyed the Green Choice Option. It was something I had not chosen before.The pool area was very quiet and felt spa like, there were times when I was the only one there.It is located conveniently to Stanford Mall, Town and Country Plaza and the Cal Train – could not be better located.Enjoyed meals at Soleil and Luna Lounge and had a super time.Renewing acquaintances with everyone was great and meeting the new additions to the Westin Family was fun.Can’t wait to go back- possibility sooner than you would think.

We have stayed at the Westin on a number of occasions. This time we were attending my college reunion - as were hundreds of others. It was a very busy weekend at the hotel. As usual, the staff rose to the occasion. Joshua, the front desk manager, took particular attention in checking us in and making sure everything met our expectations from the outset. Our room was perfect, as was the treatment by the staff. Every day staff members inquired about what they could do to make our stay more comfortable. No request was too difficult, even though as I said it was a very busy weekend at the hotel. I highly recommend staying at this hotel if you need to be in the Palo Alto area.

The hotel is centrally located to University avenue and Stanford shopping mall making accessibility to restaurants and shopping convenient. Westin is a efficient and functional hotel. The rooms are comfortable, the staff friendly. The Gym is small but has the equipment that you may require through a short stay.

I really like this hotel. It is conveniently located in Palo Alto on El Camino Real, a short walk from University Avenue; Palo Altos main shopping street.The check in process is smooth. They do a good job recognizing their Platinum guests. The place is attractive, clean and well maintained. The staff is very attentive.The rooms are sizable and are clean.

From the minute I arrived the staff of this hotel was completely uncooperative. First, their parking area was full so I had to park illegally by the side door because I couldnt leave my car for 4 minutes while I checked in. The next day I had a dinner meeting and I called Service Express which should really be called Service Excuse. The phone rang for literally 4 minutes without an answer. I was late for my meeting because I had to go down and ask for the car directly. When I called for room service, the person answering the phone was the rudest guy Ive ever had at any of the Westin Hotels Ive stayed at worldwide. When I called to speak to the Manager it was the front desk clerk whos response was: I apologize for the inconvenience. When I asked why the phone rang for 4 minutes, he said: You have to understand we were experience a high volume of calls.Nope. The overall attitude of this ridiculously understaffed hotel was: Sorry, but tough (&(*Y(*Y.Ive been staying at this hotel because I am a guest lecturer at Stanford for the past 16 years. It used to be an excellent hotel. Dont know if its experienced a change of ownership or management. But, trust me, NEVER AGAIN!

This property has an amazing friendly and professional staff. I and my grandchildren were treated very kindly and that experience added to our relaxing stay.Rooms are big and comfortable and I enjoyed the in-room coffee machine.A plus is the Town & Country Mall a few blocks away. Across the street from Stanford University & Museum and a short 5 minute drive to the Stanford Mall.Ill be back when its time to visit family.

This review is for the restaurant only. Good relaxed holiday buffet. Nothing innovative but thats fine. Food is mostly traditional and very consistent. Kind of expensive but this is Palo Alto after all.

Impeccable service. Was so impressed by every interaction with the staff. Also ordered room service which was quick and tasty. Great option for close to Stanford campus.

Got the king size bed basic room. Love the furniture and how it was layed out. The bathroom had both a shower and a tub. Bed was nice and soft and let in a lot of light from the courtyard too.

I have often stayed at the Westin Palo Alto and have been very satisfied in the past. On this occasion however, the manager decided to remodel the hotel without informing me when I made the reservation or even when I checked in. The night before they ripped all the wallpaper off of the walls, I received a notice slipped under the door. The next morning I suffered a major allergy attack as I walked through corridors filled with thick dust and old dried adhesive. This was not cleaned up all day until I complained that afternoon at the front desk. Nobody had bothered to take the elevator up to check on the workmen and the mess they were making. Overnight I had another huge allergy, coughing, eye watering rest. Then I discovered that they had started ripping up the carpet at 8 am. Totally irresponsible decision-making process. I had to emphasize to the employees that if they had a history of asthma, dont enter the remodeled floors! The hotel will be lucky if no guests with respiratory problems worse than mine, were staying on those floors. My request to be moved was impossible because the hotel was fully booked. A horrible experience- do I really need to ask if the hotel is being remodeled before I book the room? Being an SPG member for over 10 years, I expect better.

Walking distance form several eating places and of course Stanford University. I particularly enjoy the upscale decor as well as separate shower / tub configuration. What sets a hotel apart when all the amenities are equal is the staff and this staff is exemplary. Im a huge fan and grateful to call this my home away from home.

Staff is very attentive and remembers you if you stay here regularly. Every employee treats you kindly and goes out of their way to ensure great service, from check-in to valet, to room service. Continental breakfast was included in the price but waiter came and told me please have buffet and no extra charge so I had a fried egg.

I truly appreciated the extra touches the Westin made - shuttle to ceremony, welcome tote, flexibility with parking and luggage storage. The staff was great !

Great friendly staff. Nice location with lots within walking distance. Rooms were clean big and spacious. Would definitely recommend!

Samantha was so attentive to our every need. Samantha went above and beyond to ensure that we enjoyed our stay. Excellent Customer Service. Omar was also very helpful. Samantha and Omar made our trip a very enjoyable experience. I look forward to staying there again in the near future!

Edit: dropping to 2 due to awful experience dealing with Reservations.Fantastic establishment with great ammenities. Pool and hot tub, 24hr gym, excellent restaurant and bar and comfortable rooms. Always had great experiences with the staff, particularly when handling special requests

The rooms were very peaceful and quite. The bathrooms large and luxurious. The staff friendly and welcoming. The Gym was accommodating with variety of equipment and machines. I did not use the spa/hot tub, but it seemed very tiny. Soliel restaurant had excellent food and attentive staff.

After a sports injury, I really needed some R&R time and got it. Everyone I met was super kind and helpful, I could not have asked for me. It was great to meet new people and enjoy time with people I knew.The phrase welcome home meant a lot to me. My room was lovely, the meals wonderful (how I miss breakfast buffet). Despite bad weather, still managed to use the pool and hot tub which went a long way to ease the pain of my injury and help with recovery.. A very early check out was met with no issues which was great. Cant wait, will be back soon...Thank you to everyone... I miss you all.xo - August 1 cant come soon enough.

My first stay at The Westin in Palo Alto. Comfortable, no fuss and efficient. My booking was not updated with my Platinum number but the front desk did the needful and got my upgrade to the suite. A nice old world charm with a charming balcony and sit out for the morning cuppa! Recommend this and would love to be back again.

We were especially impressed with the customer service during our brief stay. At lease three staff members offered me and my family a free bottle of water, which was much appreciated on that hot day. Nazfren at the front counter was a gem. Very sharp, very charismatic, very helpful. She is a shining ambassador for your hotel!

My stay at the Westin Palo Alto wasnt bad, it just wasnt good. The facility is super old and the rooms are not special. Any other location besides across the street from Stanford this place would cost $70 to $120 a night. They did shampoo my room right before I got there, but everything else about this place was just average. This includes the gym, food, the bed, the towels, and even the service. I would stay here again but just expect an average experience.

What the hotel has going for it is their location and customer service. Its walking distance to the Stanford Shopping Center, Downtown Palo Alto, and the Town & Country Center. Their hotel staff are also BEYOND friendly and helpful! The problem is that the rooms are dated and their amenities are super basic (low end toiletries, dated TV interface, tiny gym). The quality is not any different than a standard Marriott anywhere else in the country.

Nice hotel, like that the ground floor rooms all look out onto shared patios. Service overall is great. Gym could be improved with more non-cardio equipment

This hotel as well as their staff is flat out incredible! We were delighted with pool, property and restaurant. Fabulous stay!

This hotel as well as their staff is flat out incredible! We were delighted with pool, property and restaurant. Fabulous stay!

Visited the Westin for a company off-site. Conference room was great, no complaints. AV and wifi worked well; good catering with snacks and drinks. Lunch was served outside in a nice courtyard

I had a pleasant experience at the Westin while I was in town for a wedding. Nothing specifically struck out as being phenomenal, but I dont have 1 bad or critical thing to say.Great all-around experience and awesome location. Right next to Stanfords campus and walking distance to some great bars and restaurants.

Always a fantastic stay. The staff is extremely friendly and very attentive. I had time on this trip to enjoy the pool. Very nice. Breakfast is always a must. Loved everything. Cant wait to go back again.

This hotel was such a wonderful find for us and our 4-legged dog, Lucy. The hotel assigned us a first floor room which was connected to a private courtyard that was shared with a 3 other rooms. This worked so well for us and Lucy. Best part about this hotel is that they provided doggie bowls and bed and they do not charge a pet-fee!! First rate service for all of us! We cant wait to go back.