Wish I read the reviews before attempting to do business with this location.. Reservation means absolutely NOTHING to them. Customer service?, they never heard of such a thing.. terrible.. reserved truck was not available. They offered me a compatible one.. from cargo van to a box truck is compatible ? The manager blamed it on the distribution center, said he called several locations near by and no one had a cargo van.. I called a location 15 miles away and they had THREE!!! Will never deal with this location.

Made reservation was 100 percent clear on phone had DEBIT card with thousands on card was going to jacksonville to purchase car. Got dropped off had 2 WALK back home because i didnt have credit card for a security charge that wasnt disclosed & jerkoff said i wasnt credit worthy.

I have been a budget customer for over 15 years and have rented from many locations, but I have to say Omar at this location is the nicest person I have ever felt with at budget, he makes you feel like family the cars are always clean and ready to go . He takes his time and is very attentive to the needs of his customers . He is knowledgeable about the cars he rents and goes out of his way . I will only rent from him . He is amazing can’t say enough about him and his location 5 stars all the way around

Friendly owner and smooth experience.Omar was great help! Definitely recommend this location.

So, in trying to rent a car for one day, it was stated that the nearest return location closes on Sunday at noon. It is Saturday at 1pm. So in the event, that I rented this car I was told if I pick up by 3pm, I will have to bring it back before noon, before the close of business. My response was, “why was I still being charged for a full day?” Their response was, “IT’S OUR POLICY.” Who charges almost a $100 for LESS than 24 hours? This isn’t Uber, if I wanted an Uber, I would have called for an Uber! It would be better if you just changed the company’s name, Per MY POLICY. What a ripoff not a budget.

HORRIBLE SERVICE!!! Don’t waste your time here. We were told there were multiple cars available. We made reservations and took a Uber a half hour there. Once we got there the manager told us there isn’t any cars and there isn’t going to be any for a few hours. He was extremely rude and wouldn’t do anything to help us. He told us “you should have called us I would have told you. What is the point of reserving in advance? Every other company was clear and open about it when they had no cars available. what a waste of time and money!

I’ve been renting from this Avis ~once a week, for 2 years now. Omar (the manager) is great to work with! His team is always very helpful and refreshingly honest when it comes to the constantly changing Avis rules and regulations of the times. I sometimes have some irregular asks given how I need to use the cars for my work requirements, Omar Is helpful in getting me what I need under the Avis rules.If you’re visiting this area for FL, I would recommend these guys!

Beware when you rent from here. Guarantee they will add charges to you credit card once you drop it off. When my daughter picked up the car they were to busy to go over the car with her. Then added $107 for what Omar said was cigarette smell. She does not smoke nor does her friend who was with her. When the arrived they had already given their car to someone else. The quickly cleaned (took maybe 5 mins and the car was still dirty)another for them. Definitely did a bad job. Would never use them again or refer any one to use them.

Omar was great at check in and when we needed to extend our rental he made it very easy.

The owner personally went well above and beyond to make sure all my rental needs were more than taken care of during a recent extended stay across the street (HWY19N Palm Harbor location) at the Vista Inn (Also A++++ experience there as well).If you are in the Palm Harbor/Tarpon Springs/Tampa/St.Pete/Clearwater area and need a very affordable rental with the highest quality of rental vehicles and customer service, I would HIGHLY RECOMMEND contacting this specific Budget Car Rental. Omar was the best.... many many thanks!!!

Great prices and great cars! Check them out!

Terrible service. They called me 15 minutes before picking up the car saying they didn’t have it! They didn’t have any car available! (I made the reservation 4 days before the pick up day).I asked them to modify my order but the guy didn’t and told me to do it.The budget call center found a car 30 minutes driving from holiday, Florida (I had to go to Clearwater Airport) but charged me more than the initial fee.They never offered me a solution or any compensation for the inconvenience.Not even an apology.

I had the pleasure of working with Omar. Everything ran so smoothly and I really appreciated all the help he provided. Thank you again and will return anytime I need a rental.

AVOID AT ALL COST !!!!!!! Reserved a box truck on Monday to pick up on Saturday. Had movers hired to help load. When I arrive to pick up my truck at the Palm Harbor location 37590 Us Hwy 19, I am told there are no trucks avalaible and that I was the fifth person that morning he had to turn away due to no Trucks being there. Then I was informed that there are never any trucks due to the fact that Amazon has them all reserved. When I asked why didnt I get a call saying this was the case ( I reserved on line) I was told they dont do that they just wait untill you come to get the vehicle to give you the screwin . I was lucky enough to get a UHAUL truck same day, no reservation. Will never rent anything from Budget again, thanks for nothing you useless excuse of a corporation.

Changed my reservation by three hours and unwilling to accommodate the difference in money for the three hours. Unprofessional

If I could give less than 1 star I would. Omar is a terrible “owner”. Clearly his friends are writing these reviews for him because anyone that has had to deal with him would know he is a FRAUD.

This was the worst place to rent from ever. Made a Reservation to only get there and they not have any truck for me at all still charge my card in extra fee even after I still had to come back and wait for another truck and pay for that which is very unacceptable and I’ll never return

Would not take car back. They said it had dog hair in it and I dont even own dogs. They also said i would be charged for full tank of gas when i only had a half when i picked it up. Horrible customer service and they dont care at all to have your bussiness. Worst experience ever better to pay a little more to get picked up. Next time Enterprise

We made a reservation for 11 a.m. We ran a little late, arriving at 11:35, and the guy stated he rented our car out to someone else. They said it would be another 1/2 hour to hour to have the car ready for us as the only car they had available was one they had to be cleaned yet and it was full of hair. What kind of hair I dont know. We had to leave and now have to wait for them to call us whenever they have it available. Not happy with them.

Last minute rental car..

Terrible!! I made an online reservation days ago and they wait until the morning of my move to call and say that they don’t have the truck available. Very unprofessional and I will never attempt to use Budget again. I should have known better, as my car rental experience with Budget over a year ago was just as bad.

Just returned a rented 12ft Budget truck to this location after my 3260 mile move. Omar made my check in process super smooth.

Rented a pathfinder Oscar isGreat. No problems

Had a pickup at 11:00. Place was closed! Counter person meanders at 11:05. Too early for Ya? Very unprofessional.

Had a PREPAID reservation for a van to be picked up on 12/28 @ noon so we could drive back to Ohio - Got an email confirmation the day before confirming it. Showed up and Adam, the guy working said “can i help you” and we said we had a reservation for noon- his reply was “yeah i don’t have a vehicle for you”. He proceeded to tell us they were negative 3000 cars in the area and no other location had any vehicles. We asked why we weren’t notified of this before showing up and he said he’d been busy turning customers away and didn’t have a chance to pick up the phone and call us. We asked for a refund on our reservation and he said he couldn’t do that we would have to call customer service. We spoke with customer service to was able to cancel the reservation and refund us but this $150 reservation ended up costing $750 bc we were left with no other option but to purchase lane tickets to get back to Ohio. We’ve been doing business with budget for years and my mother is even a priority member and they offered nothing other than “i don’t have a vehicle for you”. Never again will we do business with budget.

Omar is an incredibly helpful person and I will go to him with any of my rental needs in the future. Ignore the old reviews; he has taken over and is doing a great job

I had a great experience with Omar @ the Palm Harbof, FL location! I had prepaid for a SUV and unbeknownst to Omar he handed me the keys to one of my dream cars, a newer Toyota 4 runner!! Ive been in love with 4 Runners forever but mainly the 3rd generation ones and honestly was a bit biased and leary about the new ones. But here was their chance to prove me wrong and man did they! Pretty sure Oman was setting me up to buy that car. And honestly I am STILL debating that 3 weeks later lol! I loved it so much and that the transaction and service was so easy, that I extended my use of the vehicle for another day! I thoroughly enjoyed my very first Budget Rental experience and will be using them again! The gentleman running the Savannah location on Abercorn was also fabulous, as returning it, as sad as I was, was easy peasy and so fast I didnt get his name! Thanks so much to Budget and Oman for a great experience! Dont be surprised if I end up buying one!

The Budget rep pulled a fast one on me at this location. When I arrived to pick up my rental on January 2, 2018, I was asked if I needed insurance, said no, showed the rep my insurance card. The rep told me, okay, initial here, here, and sign here. When I returned the car on January 9, 2018 I noticed I was charged $69.65 -- didnt know what for. The rep had checked the insurance box and I didnt notice when I initialed. I phoned Budget Palm Harbor and spoke with Kathy who told me she would reverse the charge -- she didnt. I phoned the main customer service number, and was offered half my monies. I declined as I didnt authorize the insurance charge. I spoke with a Budget sales rep at another number I found on the web who told me what happen to me is common practice, unfortunately. Ive filed a complaint with my credit card company and the Florida Attorney General. Wont rent a car from Budget and will be more careful what Im signing.

This is a small branch that was busy when we arrived late afternoon. Omar was taking care of a customer ahead if us. He took care of us while handling her problem at the same time. In and out quickly. Excellent customer service skills.

My recent visit was outstanding at thisPalm Harbor location. Customer service was amazing!! This will location will always be my first choice when it comes to renting. I will definitely recommend this location to my family and friends for any future rental. They also provide car seats!!! I drove away satisfied and worry-free.

Great Location. Love saving the drama of going to the airport to get a car. Staff was friendly, price was right and the whole process was easy and quick. I will be back! Thank you !

Wonderful service provided. Reps were very friendly and helpful. Needed a car at the last minute and they made it happen. I will definitely use their service again.

Worst experience EVER. This place is unprofessional, unreliable and a down right JOKE of a business. Ordered to pick up a rental car from them 3-4-19 @ 5. PAID FOR IT, AND RECEIVED VERIFICATION VIA EMAIL. Show up to the place at 4:45 (mind you they don’t close till SIX) there is NO ONE THERE. So I guess who ever the clown of a manager is just decided to leave? So I call customer service and they tell me this location may not be open anymore and I can go to a different location and pay an addition $300 for a rental vehicle. Would never recommend this business to anyone. Management is sad and customer service is disappointing. Will NEVER use there services again and highly advise against using this company for any services. Save your time and money and go elsewhere. I’d LOVE to hear from the manager about this! It’s almost comical this is an operating business

I visit this location often for various reasons (rental while car is getting repaired, car rentals for vacations, pickup trucks when moving large items, etc.). I typically have a great, smooth experience when renting vehicles from this location, except when a employee by the name of Kathy is working (heavy-set woman that everyone reviewing this business complains of). EVERY TIME, and I mean EVERY TIME, when Kathy is working, there is an issue. Even if she is not the one assisting me, she finds a way to inject herself into situations. Her attitude is consistently rude, short, and condescending. There are simple solutions to issues that a renter like myself may encounter. For instance, the reservation is in my husbands name. Kathy would rather have me call my husband to come to the location rather than simply change the reservation name to mine. Or, when I returned my rental 30 minutes late due to traffic, she insisted I be charged for an additional day. A co-worker simply suggested they adjust the time to a 30 min. overage. Kathy has provided me false information regarding the easy-pass/toll policy; giving me the impression the rate was way more than it truly was. She has given me a disgusting attitude (huffed and rolled her eyes) when both myself and my husband accidentally made reservations for a car when only one reservation was needed.This last visit, I reserved a vehicle online. When I arrived, Kathy didnt have any vehicles available. I had to call my husband to come pick me up. Kathy didnt apologize once, but came off as annoyed that I was asking questions about why I was able to reserve a vehicle when there were 0 vehicles available. She told me theres nothing she could do and that I should have made the reservation more in advance.Kathy, without a doubt, needs a major attitude adjustment and a 101-course in customer service.Sincerely,Alissa

Reserved a 7 passenger explorer for our family through the budget website, but when we went to pick up the car we were told they didn’t have our car available. When we asked why we were told they had 20 reservations for the day but only had 5 cars on the lot. How do you continue to make reservations and take people’s money when you don’t have the inventory?? Customer service did refund us but left us with no explanation or a car to bring our family on a trip. Very disappointing

Today at 12 I had a reservation to pick up my car which would allow my brother and I to make our flight later tonight in Atlanta to Denver. When I showed up the gentleman told me that there were no cars availiable to rent, given that I had made this reservation over a month in advanced I was fuming, but I simply left, only to find out that no area within a 4 hour drive from my location had anything available. I came back to discuss the issue with the individaul named Adam, and he could care less, simply told me sorry and later to get out. With a rental reservation already paid for in Denver along with hotels and skii passes we were foreced to fork out 600 for a last minute plane ticket. Not only becausue it was last minute but becuase all of the luggage that we have with us. Make a reservation over a month in advanced, and you show up and they tell you nothing is available and to make the situation even more hilarious I received an email confiming my booking the day before.Will never be renting with them again, TERRIBLE SERVICES AND THE CUSTOMER SERVICE IS A JOKE.

Do Not rent a car from here or avis. Disrespectful to woman. Treat you like a low life but have no problem taking your money.

Great customer service. Kathy and Liz we’re extremely efficient and thoughtful. I will definitely use them again n recommend my friends n family.

We are outraged. We had a confirmed reservation for a rental at 8am Sunday morning. We got a call at 7:55 am the morning of our reservation as my husband took an UBER to the Budget location in Palm Harbor. Niko (Budget employee) was calling to say that they had no vehicles available at that time. He stated that they have dozens of reservations backed up for weeks and only have 4 - 5 vehicles. When asked why we were not contacted on Saturday, in order to make other arrangements, he said take it up with corporate. He just didnt care. I asked why was I not told this in advance before I made a reservation? Take it up with corporate Niko said. What if we had prepaid??? Can you imagine?!!I should have heeded all the reviews where other customers had a bad experience. Our plans were ruined. I should have stayed with Enterprise instead of trying to save a few dollars. I rarely write reviews. But I had to in the hopes of keeping this from happening to someone else. POOREST RATING POSSIBLE FOR PALM HARBOR LOCATION.

I had a horrible experience renting a car from this location! I rented a SUV and was told if a 4 wheel drive vehicle was on lot I would get it. I reserved this reservation months prior and I realized that they could not promise me a 4 wheel drive, but again if one was on the lot I would be able to receive it. I went to pick up my car and there was a 4 wheel drive on the lot, I thought perfect! However when I went into the office I was told that if I wanted the 4 wheel drive it would be another $300 plus! I nicely explained what I was told, but the Agency Operator did not care and said take it or leave it. I had no choice but to leave with the non-4 wheel drive vehicle. I knew that this was not right, so I called Budget Rental Car customer service. They assured me I was right and that I could go back and pick up the 4 Wheel Drive at no additional cost, when I did the Agency Operator became hostile told me it was already rented and to get out of her store. Screaming at the top of her lungs! I never seen anything like it. I calmly said I thought you were not allowed to save 4 wheel drive vehicles, she screamed again and said I told you to get out!! No one deserves to be treated like that and I hope the Budget Rental Car Corporation takes action on this specific location! I would give this location no stars, but you must put at least one star to post a review.

I saw a few of the reviews and decided to take my chances. The attendants were all professional and accommodating and helped me with some difficult transactions and all the while maintained a professional, courteous attitude. I have rented there two more times and I recommend renting from this budget!!!!

Great service and fast

Horrible and very dishonest people! STAY AWAY!

A heavier set lady at this location was incredibly rude. She argued with me at every step of the process only to be corrected again and again by another rep. She tried to force me to switch my insurance options around which I did not need to do and led to the most unpleasant experience Ive had renting a car. I ended up going to enterprise due to her unproffesional behavior and saved over $100.

Needed a car last minute. Rep was very professional and fast and courteous. Great in and out services! Thanks guys.

Service was wonderful here this will be my go to for a rental car from here on out. Easy affordable and great customer service

The worst experience Ive had in car rental in my life, we rented a car to make a long journey from Dallas to Miami, we wanted to ask the cost to extend our reservation one day and went to the Palm Harbor Budget office, the high employee of glasses that we attended was very impolite, when we simply asked the question that the reservation of one day was worth almost $ 600 more for a rate change, we told him that we were not interested and even then he had already booked it without We give our acceptance. We told him that please take that reservation out of one more day, since the rent for that day amounted to double the price of the total rent, and he refused to do it in very bad ways and with bad education, I do not advise him at all .

Recently had to rent a car to got to my grandfathers funeral found this place the people there were nice the car was affordable and reliable I will be using them again...

I had such an amazing Experience great help from a very nice lady who was patient and understanding Miss Kathy😍 I will define use them again 🙌🏾

A heavy set lady was rude to both myself and my wife at this location. We rented in June. When we arrived home, I called Budget and issued my complaint about this extremely rude employee. The window of the vehicle was cracked and I didnt notice it until I arrived home since it was raining that day. After I discovered the large crack I went back to get another vehicle since the visibility was poor, I felt it was a huge safety issue. When we went back, this woman was so rude, my mouth just dropped. I couldnt believe what I was hearing and then when she wouldnt swap off the car (it was a Sunday and I had not other choices available to me and we were flying out of Tampa the following day). We expressed our disbelief in what we were hearing to her and as we left she gave out a large rude ha-ha. I though she would have been removed by the company after I issued my initial complain. But obviously not when to my disbelief, even after my experience, I was reading another negative review of this completely rudy woman ( I say this because this is a 2 person office and the chances are that it is the same heavy woman)! It should be noted that when we got to the airport return and I explained the cracked window, the people there printed out a $20 off our next visit coupon.

Dont make a reservation they more than likely wont have the truck and will try toupsell you a larger truck at a way higher price. If you cancel they will charge your credit card $50 for a no show even if you did show. It happened to me I called and they said they would refund the $50 to which a week later it is not credited back.

Very helpful and excellent customer service. My preferred location.

I wish I can give this place negative stars this is by far the worst company/location ever after booking a car online with then and taking a taxi from my house I show up and they tell me we have no cars for you, after insisting I made a reservation on-line with Expedia they said its not our problem you reserved a car with a third party company do yourself a huge favor and avoid this place and Budget by all means necessary

If you are looking for a cheap friendly place to rent a car or truck Budget is the place to go the staff is very friendly and the prices are very affordable with a nice selection of vehicles.

Really enjoyed my car rental experience thanks to the agency operator Kathy who was more than understanding and accommodating to my car rental needs! 10/10

Very friendly. Great service

Lol- closed before 5 on a Monday. What a joke. Listen to the one star reviews. I called the corporate line and they were of no use. Went to enterprise instead.

Set the rental up on-line the day before. Spent 3 minutes at counter, got the contract and keys. BUT, gas tank was only 2/3, not full. I called and told them, turned around and went back so they could see. Hopefully its noted when I return the car.

When I visit my kids I always rent from them. My complaints are rare, but they are resolved quickly and to my complete satisfaction.

Great service from a friendly staff

Do NOT rent from here! Read the reviews. This is a terrible location. My story is the same as every other story on here. Had a reservation. Showed up on time. They had no cars. Blamed the airport. Lied. Over billed. Threatened me. Unprofessional. Terrible service. It might cost a few dollars more, but rent from the airport... you won’t regret it.

David hates his job. Cancelled my reservation because when I called with a few questions about my reservation, he was just rude. No thanks.

Good customer service!!

Convenient, cheaper than airport

Way overpriced. Quote one thing then charge extra to card. Beware of rt 19 in Palm Harbor one.

Extremly rude customer service !!!!

Service is always consistent and staff is always helpful.