When I moved into the community a few months ago it was fabulous, however this past week has been a nightmare. The air conditioner broke almost a week ago, maintenance came over with a portable air conditioner yesterday(Friday) we are on Saturday and they say it will be resolved on Monday🤦🏻♀️. At 3,000$ plus this is ridiculous, not to mention the “security gates” have been broken for who knows how long.
Beware!!!! Horrible experience to get my own security deposit back!!! When I was a resident, the management including the property manager Daisy Garcia, were extremely responsive but when the time came to say good bye and ask for refund, they stopped responding to my emails. Such an unprofessional behavior such not be tolerated in todays connected world. Unable to reach them via phone or other means. See it for yourself before you make a decision. There are very nice alternatives around wigth such an amazing staff!!!
I am a new tenant and would like to recognize Romina who did exceptional job to make my move as smooth as possible. She was always available for me at her personal phone even on her days off. She has been easily available regarding all the paperwork process. Also she drove 40! minutes on her day off due to holiday to meet me and help to settle. Not just that she is also a huge emotional support, especially for a person like myself, who moved here solo from another state. She is genuinely checking on how am I doing and if I need anything? This is priceless… only 5 starts!
This place is a horrible show plain and simple. If you can go anywhere else GO. For starters our sink water smells of sulfur and rotten eggs to the point where we brush our teeth with bottled water. The smoke alarms go off constantly because there is something wrong with the wiring they have to constantly be taken down or they ALL go off.Let’s talk about the roof project that has been going on for months. As if the parking wasn’t bad enough because you don’t even get one space per unit, they construction company has actually taken over some of the parking lots between the buildings with their equipment and supplies so if you arrive home after 7PM you can expect to park up to four buildings away. It’s very convenient with a baby and such as you can imagine. They also placed multiple port-o-potties within the fenced in areas for the construction workers so when you exit your apartment in the morning and walk by the fence you are graced with the smell urine and whatever else it smells like. Be careful where you walk though because you’re likely to step on some worker laying around in the grass since they’re all over the development.I could go on about the loose faucets, peeling shower floors, A/C that needs constant repair but there is no need. The unbelievable part is what they charge to live in this hole. Avoid at all costs.
Great gated community, very safe for my family and peaceful.Here all related to Maintenance is do through apps and online rent payment which is very convenient.A lot of green areas to walk, grille area for picnic, volleyball court, pool and gym .Beautiful lake views and a lot parking space .Garbage is pick up at your door .I recommend it highly !
Romina was wonderful to work with throughout the leasing process! She was able to explain everything that needed to be done in a clear, concise way and gave me a great tour of the complex! My wife and I feel very comfortable moving into San Merano !
I would like to thank Romina for going above and beyond to help with our move. She was always available and helpful. Whenever I needed information or support with something she was there to assist. The staff is always courteous and professional.
We have worked with this community on multiple occasions with projects throughout the property. Daisy and her team are very attentive and help with answering any questions we may have for new projects. The team is amazing with finding new and innovative ideas to better aid their residents in improving the community and providing a wonderful places for them to call home.
I usually do not take the time to write reviews but I felt compelled to do so after my very positive experience renting an apartment at San Merano. Having been in the real estate business for over 30 years, I have dealt with many people. When I arrived at San Merano, I was warmly greeted by Romina, who gave me a complete tour of the complex and all of the facilities. She was able to answer all of my questions and there were many! I was relocating to Palm Beach Gardens for work and had very little time to manage the apartment rental process. Romina assisted me through every step of the process and was able to expedite the approval and finalization of my lease. I was also impressed by Jorge, who is the maintenance supervisor. He performed a walk through of the apartment with me and handled all of the items needing attention promptly and professionally, including all of my subsequent requests. San Merano is a professionally run, well maintained and quiet complex that I would recommend without hesitation (and that doesn’t happen very often).
I want to thank Patricia and the team for making my move so easy and enjoyable. They are an incredibly friendly and helpful staff and I couldn’t be happier in my apartment. Thank you so much!!
I love living here . The girls at the office are amazing . Donavon Laird help me with the application process he was very friendly, helpful and professional . Complex very clean and well kept .Maintenance is great . Nice guys .
Romina the leasing agent was amazing. I was not able to get on the San Merano App and I was so frustrated. Romina was so patient and helpful and was able to solve the problem.My air condition went out yesterday on Sunday and Carlos came in and put in a portable. The next day Jamie fixed the air conditioner!Romina followed up to make everything was done.I could not be happier with their immediate response.Thank you,Victoria Miller
So far the move in process has been super easy and user friendly. Basically, the entire process was online (do to covid), yet it was very simple. A beautiful landscape and very nice quiet apartments.
I have lived at San Merano at Mirasol for 10 years! I have loved every minute of it!! Patricia in the office is amazing!! She has been so kind and helpful during my stay, she’s the best!!The maintenance guys are awesome too! Any issues are fixed quickly and properly the 1st time! The property itself and its amenities are gorgeous, you won’t find anything else like it!You won’t regret living here 💖
From the moment I walked in to the office at San Merano I knew I was home. The drive into the area is exquisite. San Merano is nestled in a beautifully manicured winding road lined with beautiful flowers and fully grown trees. The property is luxurious and the floor plans are modern, bright, with great flooring and lots of natural light. Every unit gets a beautiful view of the water and nature preserve. But what made this place truly special is something that cannot be manufactured at all. What made San Merano home for us was the people that work there. Romina went above and beyond to deliver excellent customer service. What made it special was that she also demonstrated genuine friendship, patience and attention to detail. Every call I made to her was met with enthusiasm and a genuine friendliness. We had looked around at other places, and they were OK. None of them were as great as San Merano and none of them had the amazing staff that San Merano has. Patrica, who is the other woman working in the office as well, was so helpful. It is apparent that the entire staff works together as team and their personalities are consistent with each other. This creates an environment of ease and welcoming that is palpable from the moment you walk in. People make a difference. I truly believe this. The staff at San Merano is what sets it apart from every other place in the area we visited. You can have beautiful grounds and great floor plans, but people are what makes a place special. Romina, Patricia and the rest of the staff at San Merano are what tipped the scales for us in our decision to make it home for our family. Try it for yourself, call their office! You will see you will get a friendly and kind voice on the line each and every time. Walk in and check them out. You wont want to leave!
Great ! So happy to move here !Patricia is wonderful !!!Thank you for all your help !Kindly appreciated !Elyse :)
The property offers beautiful grounds, a serene lake and the largest square footage in the area. The apartments are super clean and have luxurious upgrades! I have to say that Romina, my leasing agent with San Merano, went way out her way to help me choose the perfect unit just for me. She was very kind and patient, and spent a lot of time and answered all my questions and concerns, down to the last detail. I highly recommend this gorgeous apartment “resort” if you will, and I highly recommend my leasing agent, Romina, dedicated to excellent customer service!
Daisy and her staff are absolutely great, she definitely does everything she can to help the residents here. The maintenance team here is very friendly and quick to respond to any maintenance issues. The property is beautiful, really relaxing and in a great location. Highly recommended.
Beautiful San Merano at Mirasol. This is my backyard! I’m extremely thankful to Zoraida, Patricia, Donavon and Daniel service and professionalism. My stay at this community has been enhance by their promptness and kind demeanor. I really appreciate you. Thank you Zoraida, Patricia, Donavon and Daniel for all you do!
New residents here and so far we love it! Patricia & Daisy were so awesome & helpful. They made the move go so smoothly & we are so thankful for it. The entire staff is amazing really! This community is family friendly, clean & absolutely beautiful. Great job everyone involved that contributes to keep this gorgeous place. So happy to call this our home 😍
Overpriced. Poor quality finishes. Cheap appliances. Maintenance may not respond. Additional monthly charges for things you don’t need- smart home and basic cable.Things you will like- it’s green.
Best location in the Gardens, community looks great, thanks so much to Patricia, she went above and beyond helping me to find the right place for my daughter!
San Merano is a great place to live. It offers a beautiful, quiet setting--practically a private botanical garden. Zoraida does an excellent job, and the maintenance crew is outstanding, providing quick response and service. Patricia is absolutely wonderful to work with: she has a great personality, is always ready to help, explains everything clearly, and is always warm. She is particularly good at making a resident feel at home because she is a caring person, which is really great in a time when most corporate-owned properties treat their renters as marks to be fleeced.
I have rented for many years and never had to pay a dime when I moved out. I found the place dirty and had to deal with appliance issues and dust from their roof construction.
We moved into the San Merano at Mirasol Apartments in August 2020, at a monthly rate of $1,687.00. This is a fair price. On June 10, 2021, we were given notice that rent will be increasing to $2557 a month (nearly a 50% increase!). This has turned a fair value living into the most overvalued communities in Palm Beach Gardens and its surrounding areas (Jupiter, Juno Beach, North Palm Beach, Tequesta). Do not let the exorbitant prices fool you; this is not a luxury complex. Please do your research, and you can find condos on golf courses, closer to the beach, or larger square foot areas for cheaper. Furthermore, management is giving us only 7 days to make a decision if we want to stay (per the 2020 signed lease, a written notice of leaving must be given 60 days in advance).While I dont suspect BHManagement has done anything illegal, it is impossible to trust the corporate firm anymore. There few to no laws protecting renters in Florida, so BHManagement could increase the rent another 50% next year. We understand that inflation is a reality and COVID-19 has produced more volatility in inflation recently. A 50% increase in rent is not inflation. This is a squeeze to take advantage of great, hard working people who cannot easily pack up and move. I implore any readers, do your homework and invest wisely. Make sure you love the apartment/condo you choose to live and make sure you can trust the management/owner. Cheers - Matt
We are currently going through the process of leasing with San Merano. The location seems very nice, and the property appears well-kept. The apartments themselves are large and spacious. Our leasing specialist Annie has been fantastic. She is extremely responsive to questions and has assisted us with the steps necessary to secure our next home. We are looking forward to joining the community soon!
These five stars are for my experience with Patricia Ponce. She was helpful when I was just looking for a new place to live, she was helpful and engaged during the move in process, and she is still there to help whenever needed. I don’t have enough good things to say about Patricia. She answers emails the same day and is always eager to help. For example, I somehow lost a mailbox key and she had it taken care of within a matter of hours. She has consistently been there to assist with whatever issues may arise. I would recommend this complex to my friends solely based on my experience with the staff. Thank you!
Since our move to San Merano at the beginning of the year, we have been delighted with the accommodations and amenities. The location is convenient to our every need and easily accessible to I-95 and the Florida Turnpike and PBI is 15 mins away. The quick and efficient response to any requests from BH Management only add to our delight!
My family LOVES San Merano!! We have lived here for several years and cant imagine leaving. The property managers treat us like family, especially Patricia! She is AMAZING! Every time we walk into the office we are greeted with a smile or a cup or coffee/tea. Best neighborhood in the area by far!!
Super modern place, all amenities brand new. Romina was super helpful in helping me find an apartment that would be my best fit. Gorgeous lake to walk the dog around. Right next to loxahatchee slough or 14 min from the Loxahatchee river for kayaking
Staff is completely unprofessional. If you ever need to contact the office don’t expect them to pick up any of your phone calls. Beautiful location but unfortunately the leasing office is the reason why I will NOT be resigning my lease. The leasing office staff needs a course in customer service.
San Merano Apartments is very well managed and professional. The management, service, maintenance and front office staff are all excellent - Daisy, Annie, Patricia, Donavon. Ive known Donavon Laird since the first day I came to visit as a prospective tenant and have been consistently impressed by his ability to gladly take on any problem and solve it. Hes organized, responsive and a total pleasure to work with.
Lived is San Merano for five years. It is the best location. Daisy, the manager, gets things done immediately! Daniel fixes things right the first time and is so friendly. He definitely could run multiple properties. Juan and Fernando are very efficient workers also. I am especially happy with the standard of cleanliness. This is the most important thing to me. Thank you Annie for all of your help with move in!
Last week, I got the key to my new San Merano apartment. The first time I entered this beautiful community, I was greeted with friendly, supportive people. There was Romina and Daisy, and then Zoraida, Patricia and Donovan. They clearly form a team who work together to smooth the way for the new tenant-to-be. Romina is my go to person. She has been amazing every step of the way. She is warm, thorough, and efficient. She patiently showed me what was available and gave me the time to feel the space I was renting. When I discovered a couple of maintenance issues, Romina was on the case. In no time, Daniel at maintenance was in the apartment and even sent me emails to keep me updated. Romina brought me to the business office and supported me throughout the application process. And later, “Feel free to call if you have any questions. Here is how you can reach me directly.” And then follow up calls, “How are you? Do you have any questions?” On the day of possession, Romina was there to assist with the final paperwork. Then, she walked me through everything I needed to know. Later in the day, there was another phone call. “Hi, how did it go today? Remember, if you have any questions, call me.” Id like to add that the apartment was completely updated and reminded me of entering a high class hotel room. There were six bottles of water in the fridge and two fresh rolls of toilet paper in the bathrooms, along with a note that the apartment was cleaned and inspected! What can I say? Im highly impressed by the level of service and commitment at San Merano. I didnt even officially move into my new apartment yet, but I already love it and feel at home there. Thank you, Romina! And thank you to all of the other kind and helpful people on staff.
My husband and I just moved in last month and we could not be happier with our decision! Patricia in the leasing office was helpful throughout the application process and she ensured the apartment was ready to go for our move in. Weve had a few minor maintenance issues and the response time has been so quick! A+ for Daniel and the whole maintenance staff!! And the best thing - its so QUIET here! We moved from a downtown condo with paper thin walls and we were looking for a place that was calmer and had good spaces for dog walks. We dont hear the neighbors at all, the walking paths through the community are well maintained, dotted with beautiful lakes and it all feels very safe. San Merano has been fantastic and were so happy we made this move. Thank you to everyone who makes this community such a gem.
Patricia is the best leasing agent we have met. Since day 1, she made us feel welcome in San Merano. Patricia moved us quickly and smoothly. She was and is very helpful and knowledgeable. We were relocating from NY. We have been here for more than 3 years. We love this Community. We give her 5 Stars!!!!From G Manjarrez
I met with Daisy Garcia- the property manager a week ago in regards to providing services for San Merano. With my new business and trying to develop I have been to numerous properties. Most will not give me the time of day. The manager Daisy took time out of her day to meet with me, allow me to discuss my services and also provided information to other communities that may be able to use my service. I hope in the future we can do business but I appreciate the time to listen and be friendly.
San Merano is a beautiful community. Throughout the renting process, I was able to work with Annie, who was incredibly helpful and professional. Transparency in this industry can sometimes be hard to find but Annie made it easy! I would recommend both San Merano and Annie to anybody looking for a place!
I moved in recently to San Merano at Mirasol with my family. I have to say that I am very happy with the community and amenities. It is centrally located with quick access to the Turnpike, I-95 and to various Shopping Centers. They do an excellent job at keeping the landscape fresh and I truly enjoy my evening walk within the community. I want to take the time to thank Patricia Ponce as since day one her assistance and guidance through the process have been very professional and pleasant. From beginning to end, she was there in helping us making this process much easier. She is a true asset to San Merano.
EXTREMELY NOISY at all hours of the day. There is nothing quiet and peaceful about the community. You will never be able to sleep past 8:30 because there will always be some sort of HUGE NOISY operation going on. Home sick from work? You’re NOT going to relax or sleep in. Have a sick child at home? They will NOT be able to rest. I’ve never seen anything like this is any of the other places I’ve lived. Not even New York City. The noise level here is ASTRONOMICAL. I wish I knew this before signing the lease. Stay away from this non-stop headache.
Although my company has just started collaborating with this complex, my first impressions of this development are that this a very friendly and professional atmosphere. The staff at San Merano at Mirasol make you feel like family upon the initial visit. They have beautiful apartments in a great location! Management makes us vendors feel welcome as part of team. Ive worked with the maintenance supervisor previously and think his service is excellent as well.
I love living here.Everybody is very attentivePatricia in the office is always available and resolves any issue i have.The guys from maintenance are super nice and efficent.Beautiful community to live in.
What a fabulous place to live. My former girlfriend and I lived here for 14 years and we loved it. Much of the staff like Zoraida Diaz, Asst Community Mgr, and Leasing representative, Patricia, have been there for a long time and they treat you like a family member not a renter. Response time to fixing your a/c or other appliances is within an hour and there is always somebody on standby for emergencies during off hours and weekends. The amenities which include a complete gym, large pool, racquet ball courts are kept sparkling clean like the rest of the community. Best rental community in PB County.
I have had the opportunity to look at this property and I definitely enjoy the floorplans and the surrounding area. The management staff on site is wonderful so what more could I ask for! Looking forward to moving in and enjoying my new place!Daisy is amazing and wonderful, definitely made it an even better decision!Thank you 🙏🏽✅😊
Patricia Ponce is the best leasing agent I have interacted with. Her knowledge of the local area and property information of the community of San Merano is amazing. I have recommended many friends and family to work with her when considering a place to rent in Palm Beach Gardens. She always has the residents best interest at heart and always there to help as soon as possible, when needed. I would highly recommend San Merano at Mirasol as a place to rent and would 100% recommend working with Patricia Ponce when renting your next home :). She is a true asset to San Merano!
My wife and I have lived here at San Merano for about 3 years now. The amenities and the property are awesome. None of this compares to the Management and office staff. Zoraida is ultra responsive, she and her office staff are the definition of professionalism. Any time we needed help with maintenance she had her people there right away. Additionally, the grounds, pool area and parking lots are always neat and tidy. I cannot recommend this place enough. Howard and Colleen
My husband and I are approaching our 4th year here at San Merano. I absolutely love my apartment and all the amenities that are provided at the clubhouse. The location is ideal, it’s quiet, quaint and well manicured. The staff is consistently engaging, courteous and most helpful. Daisy and Patricia are beyond helpful and always take the time to assist us when needed. The compassion and understanding demonstrated throughout the pandemic was quite extraordinary and made difficult times easier to tolerate. The maintenance team is amazing, when we need something they are on it and get the job done ASAP. Daniel is fantastic, they are all friendly and helpful. We greatly appreciate the team here. Thank you for all you do.
I was looking to get information about corporate leasing and was able to speak with Daisy the Community Manager. She provided details about our requirements as well as company policies. She was pleasant and very informative. We will for sure make San Merano our nurses place to reside in the future, while completing the internships. Great looking apartments and also management responds promptly.
I have lived at San Merano for going on 7 years. My children and I have been treated like family since the first day we arrived. Patricia and every office staff member are so kind and helpful if we need anything at all. The maintenance staff are always so quick to respond to any issue that I have had. The property is beautiful and the location is perfect. Zoraida has helped my family in so many ways and is beyond wonderful to us. There are not enough words to describe how she is there if you need anything at all. If you are looking for a place to call home, San Merano is the place.
I am writing a review as a vendor for this property. The office staff is always pleasant to speak to and help any way necessary. The Manager, Daisy, takes pride in keeping the property clean, safe and comfortable with high expectations from us to make the units look perfect for a resident. Tony is always there for our technicians with any needs they may have to complete their job. I would highly recommend San Merano to anyone looking for a new home, with a peace of mind of having an office staff that sincerely cares.Christie Bremser
We have been living here at San Merano 3 years. Zoraida is amazing, always resolves our issues and concerns. She is very attentive with the residents. She has great customer skills. She makes you feel welcome. We give her 5 big stars!!!
Over the past few years it truly has been a pleasure working with the management team at San Merano at Mirasol. I am always able to effectively collaborate with management in order to provide excellent service.I have the deepest personal and professional respect for Daisy as I’m impressed by her professionalism and kind nature. We are gratefully for your business and look forward to continue working with you!
I don’t understand the bad reviews. I moved here long distance. Everyone has been great to deal with from the leasing process and now 4 months into living here. The front office has always been available to help, management will often respond by email to assist and the maintenance staff is amazing! First time renter in 25 years and wouldn’t want to be anywhere else. Great location and people!
Daisy is always so helpful. Our company has been hired to do maintenance for San Merano and as a result with the Covid 19 we have had to make some changes. Daisy has been absolutely wonderful about keeping us up to date on protocol and working to make sure the work can be accomplished with safety in mind.
I have been a resident at San Merano for four years and could not have been more pleased with my experience. The property is impeccable, the apartments are gorgeous (and quiet), and the staff is exceptional. I personally have worked a lot with Zoraida over the years and she made it a pleasure. Thank you for the making my stay so enjoyable!!
Zoraida is amazing! She has such a Dynamic and positive personality and ALWAYS resolves my issues or concerns with immediacy.I’ve been a resident at San Merano for six years and am very happy that Zoraida is here...she’s also great with children. My daughter adores her!😊Nechola
I moved into my forever home in San Merano 10 years ago (11/8/2010).The location is safe, beautiful and quiet. In the years I have been here I have met a lot of wonderful staff, however, Patricia Ponce is what makes this home. She always has a kind word to say with a smile. Thank you Patricia for your wonderful and caring personality, and always being so helpful throughout the years!
Half of these reviews are created by their staff, don’t be fooled! Read the other negative reviews on here (if they haven’t removed them already). This community had a continuous bug and rodent problem. They sell you on a beautiful model apartment, when in reality the apartment you receive is not as glamorous.Maintenance requests takes days or week to get completed, They take months to even wash windows or powerwash the sidewalks. Overall, not great management...
I couldn’t be anymore grateful for the generosity and help my boyfriend and I received upon moving into especially from Patricia Ponce ! Trying to find an apartment fast is not easy but I immediately knew San Merano was the right place after touring it. Patricia was extremely helpful and patient the whole way through. Being welcomed so graciously has been the best part of this move. Thank you Patricia! I’m so glad to call you HOME San Merano!
New tenant at the San Merano and I love it. The property is well cared for and the staff is very responsive.Annie Hawley did an excellent job throughout my leasing process that included walking me through the lease options, explaining the fees and apartment types. Thanks Annie !
We love the neighborhood here. We always feel safe, love the amenities, and the layout of our apartment! Great location and price. Donavon was so great to work with! He let me ask lots of questions and helped us find the perfect apartment for our family in a timely manner.
We as a vendor wanted to say thank you for being such a pleasant customer of ours. It is a pleasure working with a nice team like yours. Vienna Coffee hopes everyone at this community enjoys our coffee machine.
I have been a resident of San Merano apartments for several years.The apartments are excellent and very well maintained.The surroundings are beautiful and peaceful.Patricia at the administration office has always been extremely helpful and very kind. I have not had any problems and every time I have an issue Patricia has resolved It immediately.If you are looking for a place to love San Merano is the place.
My experience with San Merano at Mirasol has been great! The grounds and units are beautiful and clean, they are very responsive to maintenance calls, and Annie with the office staff has been so kind, professional, and helpful with anything I have needed. I highly recommend this community!
I’ve had such a wonderful experience during my recent move to San Merano!!! From the amazing move-in specials, to the gorgeous apartment floor plan, the resort style amenities, and most importantly ... Patricia Ponce, the property agent at SM who has guided me through the entire process promptly & professionally! She has gone above and beyond my expectations!!! I am very pleased with my decision to move into San Merano and would highly recommend this community to others. Just ask for Patricia!!
I had a very nice experience with Patricia. Needed to find an apartment in a very short time and she made the process very smooth always putting my preferences and needs first! Thanks so much Patricia!
Its a great place, very comfortable and luxury. I want to thank Patricia, she helped my husband a lot. I recommend this place to anyone who is looking for a nice place.Ask for Patricia she will help you With everything through the process
Donovan is the man! I have lived her over a year and can honestly still say Donovan is definitely the person you want to speak with if you need the ultimate high quality customer service experience. He is ALWAYS willing to go above and beyond to do whatever he can to ensure your San Merano experience is 110%.From a management perspective, Daisy Definitely knows how to make you feel right at home and 110% supports her staff in doing the same.
Patricia is always so friendly and happy to help! The maintenance staff is amazing! Fernando, one of the maintenance workers, is fast and efficient! They always have a positive attitude and are quick to respond!
We have just leased an apartment at San Merano and are really excited to move in! Our leasing agent Annie has been fantastic through the process - she did a few video tours for us as we were choosing apartments, was super responsive and helped us to get the feel of the area and the community ( we are moving from far away, so had many questions;). My family is looking forward to spending some fantastic time at San Merano!
I cannot say enough about this place! The staff is always super friendly and helpful. I would say the most memorable staff member is Zoraida, she is always smiling and very informative and willing to help. If I could give them 10 stars I would!
My 2 year old children were harassed by a tenant continuously for months and the management did nothing about it.
Pretty property, nice apartments. Office staff and Maintenance staff are very professional, proficient, and friendly. They always try to accommodate and have justifiable reasons when they cannot accommodate. Great place to call home!
I needed to move from NJ to FL and was searching for two apartments in the same complex (one for me and one for my parents). I flew down for just one day to visit 4 different complexes and Patricia was the most helpful and thats why I chose San Mareno at Mirasol. We enjoy the lake views and the community is very peaceful. Needing TWO apartments and renting them long distance was not easy but Patricia always responded quickly to all my questions and concerns. Thank you very much Patricia for always having a smile and a wave and making sure we felt welcome in our new neighborhood.
Annie was amazing at helping me get into my new apartment! She was super helpful with my many questions and made it an easy process. I recommend getting in contact with her if you are thinking about moving in!
I am the owner of Gray-Fox Cleaning Solutions, Inc. We were given the contract to clean the gutters at San Merano at Mirasol this summer. The residents and especially the staff were a pleasure to work with. Daisy, the property manager, was very professional and made the project seamless. Thank you very much for a wonderful opportunity and experience.
Patricia Ponce made us feel very welcomed when we went to go see apartments. She was very comforting and made us feel like we were really at home. She made the process of leasing so simple and answered every question we had. Would definitely recommend.
Very pleased with San Merano. Fantastic location and beautiful grounds. Leasing manager Patricia Ponce made our move smooth and excellent. She was very kind and helpful from the first conversation and has continued to be so after a few months living here. Highly recommend this community and staff.
I have experienced ongoing communication with the Property manager and her staff for the last month as my Mother becomes situated at her apartment at San Merano. Although the Covid-19 restrictions have prevented them from addressing some of my requests, I must compliment their overall response and desire to be of service. Patricia and Fernando have been very helpful during this entire process, but special kudos to Daisy, PM, for her caring manner and timely responses!
Management is professional and attentive. Daisy the manager listened and assisted my daughter with her needs. Tony and Fernando were to helpful with items that needed attention. Property is beautiful. I look forward to using the beautiful amenities when visitng my daughter.
Outstanding experience renting at San Merano. Zirardia was fantastic in setting up everything. We did everything long distance and are extremely happy and excited with the complex.
I have been leaving in San Merano almost a year and I just recently signed the renewal without any doubt. I love the entire community and the staff in the front desk are always willing to help, specially Patricia Ponce. Since the beginning she received us with a smile and helped us with all the leasing and moving process; she always replies really fast to our emails and help us with any problem or question we have. If you are looking for a nice and friendly community to move in, I definitely recommend this one.
San Merano has been great. Its clean, quiet and great size apartments with washers/dryers in unit, big plus for me. The management team is friendly and the community manager, Daisy, is great and very responsive. Great maintenance crew too. I would highly recommend this community.
LOVELY TEAM! Very professional and helpful. Both Daisy in Management and Alison are very attentive individuals who will go out of their way to provide 5 star service.
Im happy to say we have been quite happy here at San Merano. The community is really beautiful with great amenities and close to everything including a fantastic park and a huge Publix. The layouts of the apartments are some of the best Ive ever seen and experienced. Weve had great experiences with the property manager Patricia, who goes above and beyond and maintenance service providers Tony and Juan who have both been very prompt, professional and friendly with their service. I definitely recommend this place!
Beautiful Place, excellent location! When we just move to Florida, we rented an unit at San Merano. I cant stop to recommend this place... The staff was always helpful and kind but I need to say that Patricia goes always above and beyond to make you feel at home. Thank you!!!
I am in my 6th year as a very satisfied tenant and resident of San Merano. Other residents are courteous and friendly. The staff is most accommodating in completing any maintenance requests which are always carried out in a timely manner. I feel as though the staff members are my friends including Daisy, Zoraida, Tony, Annie, Donovan, Patricia, Juan and Fernando. I am missing a couple of maintenance staff members because I havent needed a lot of maintenance in the last few months. After a sad event in my life a couple years ago I looked at 3 other apartment complexes-none could compare favorable with San Merano in terms of amenities, surroundings, and beauty. Luckily I knew about San Merano because my daughter lived here from 2006-2009 while she taught in West Palm Beach.
I worked with Patricia P in the leasing office and she was fantastic. Very helpful and answered all of my many questions. She is quick to respond and super friendly. So far I have loved living here. It is close to everything.
Such a beautiful place to live! I had such a great experience with San Merano from the beginning to the end. I first called and spoke with Zoraida Diaz, she was super helpful and very informative, then she invited me to come by. When I showed up, she showed me around the community and the beautiful apartments. Great service! Thank you again! This place is gorgeous and in a great location!
Been waiting 3 days for maintenance to come and have a look at the Dryer which is broken. 1st step report on app which was done - no response. 2nd Step inform Agent at leasing office about Dryer being broken in which we were told that they will send maintenance to come out and have a look no one has attempted to come. 3rd step call leasing office to find out about it again was told I will get a call back nothing.
This is our second year at San Merano. Its a nice, peaceful and safe community. A big shout out to Patricia who has promptly helped us with the leasing process and everything else during our stay here!
I had been looking for a new apartment in the area for a while. When I called Annie was very helpful over the phone. I came in to tour with her as well. Wonderful experience all thanks to Annie! :)
Working with both Tony and Daisy and the entire BH team is a pleasure. They have an unique comprehension of the situations we deal with and are quick to act on advice that is given. As a vendor I enjoy getting to see First Rate customer service in action.
I took a tour with Annie. She was very helpful, extremely knowledgeable of the premises, and made the experience very enjoyable! Highly recommend her services if you go in to take a tour!
Ms. Patricia Ponce has been taking care of us since day 1! She made our experience seamless and stress-free. Her willingness to help and answer all of our questions make us feel right at home (even our dog🐕). Great place to rent.
Great place to live! We have loved all of the neighbors we have met, its a great location, and the staff is wonderful to work with. Annie answered all my questions when looking to sign a lease and is still happy to help me with anything that may come up.
I had an amazing tour and so much help from Annie! She was the absolute best and had answers to all of my questions! Looking forward to moving into this beautiful place!!
Just moved into San Merano a month ago and it’s been such a great experience. It’s always stressful finding a new place but Annie Hawley went above and beyond and did multiple showings on short notice to help us find the perfect home. I couldn’t be happier thanks to her.The community is in an awesome neighborhood with well maintained sidewalks, bike lines and walkable to Publix.The apartment complex is gated, very well maintained, has almost a mile of walkable pathway within the gates, very quiet, plenty of greenery, pet friendly, plenty of parking and very safe.The inside of the apartments are very spacious, modern, well maintained and have plenty of light. Having a big balcony is a huge plus since you can enjoy the weather everyday.We saw atleast 5 other places and settled on this gem. This place will meet the needs or pretty much every demographic and I highly recommend this place.
Our recent move in went very smoothly thanks to the staff at San Merano! Annie has been so helpful, beginning with our initial tour, through signing of the lease, during the move in process, and now as we get settled in. Highly recommend :)