I was in Palestine because my mother was in the hospital. While there, my check engine light came on. After talking with several people at the hospital they recommended Carrolls Automotive. Thats when I met Ashley. I let her know that I needed to be back in Dallas the next day for a medical procedure of my own. She was amazing, she said You take care of your momma and we will take care of your car! That is exactly what they did. They went above and beyond to get me back on the road. Every business should have an Ashley as an employee. I hope Carrolls appreciates her. She is knowledgeable, caring, and professional. If I ever need car repairs when in Palestine, I will definitely go back to Carrolls Automotive.

Brought my vehicle in to have fixed. Was charged $500 for parts I didnt need and the problem wasnt fixed. Then told to bring it back, and because it was a bring back, I wouldnt be charged again. They totally went back on their word & refused to accept responsibility. Never again.

Drove a hour. A waist of gas and time.Dont let them tell you they do frount end alignments . Was not informed over the phone that they take your vehicle off site to get frount end alignment done and it could take all day because they dont do it themselfs . Not to mention the guy that was laid out on the couch when we got there very uninformative and unprofessional .

Wasnt explained everything properly & my car was sitting there almost a week without getting fixed.

They are extremely honest and helpful! Staff are always nice and friendly!! Wont take my truck anywhere else

Didnt have experienced people to inspect my car

The people there are great super friendly and the prices are fair!! Will use them for all our vehicles.

Great service, was finishing up with an elderly woman when I got there and was so nice to her. How Id hope someone would treat my grandma. Gave me some freebie stuff for the kids/dogs. From what I seen, great place!

I pulled in they were very polite and were able to jump right on the vehicles I was having worked on and had ne out in no time

Very clean. Nice people, prompt service, job well done A+

Nice place, waiting room is nice, people are friendly. Prices a little hi, but you get great service

I Got A Tow From Carrolls Saturday Great & Quick Service Will Use Them From Now On.

Thanks Ashley and guys at Carrolls automotive very nice folks and service

Carrolls is awesome! Brought my Dodge in with the front end in bad shape. They got me back on the road just in time to start my new job. I will never take my truck anywhere else. Highly recommend.

The service was great and inexpensive. They provide beverages and snacks while you wait as well TV and wifi. I interacted with Steve who was very professional and pleasant. There was an older lady that was Curt when I initially arrived. She imposed herself while I was talking to Steve and insisted that they were not able to do state inspections at the time, but Steve said they were and my services were completed. Definitely would recommend

Very friendly people. Nice clean facility. Had my oil changed. I will go back for my next set of tires. They offer free drinks & snacks while you wait. Great touch!

This place is awesome. Great service, great attitudes, and they care about there customers. They are efficient and the mechanics are great. I honestly go there for all my vehicle needs. Thanks for all yal do. Keep it up.

I have been trusting my vehicles to CarrollS Automotive for several years. My experiences have always been nothing short of excellent. Kelly Carroll is a wonderful and respectful business man and person. This standard of excellence shows in his employees working for him. I recommend Carrolls Automotive and Tires to everyone with automotive needs.

Good prices and everything you need form home gardening to pets, farm animals to tools - even a truck hitch.

Awesome job on my vehicle...Very nice facility with all the amenities...Their diagnosis was clear and concise and a solution was promptly presented to me before anything was done. 5 stars hands down.

My whole experience with Carrolls was terrible.I was charged $3,500.00 for all of this work they said that I needed to have done and when I got my truck back it was still doing the same thing that it was when I brought it to them.I decided to give them an opportunity to fix it and they proceed to tell me that it was going to be another $500.00 for additional repairs. I stupidly paid them hoping that they were being honest with me. I get my truck back and the issue is still not fixed.At this point I was not taking it back to them, so I took it to a dealership mechanic. The other mechanic told me that the work they did was not done correctly. He fixed the issue and and told me that if I chose to take them to small claims court he would testify that the work they did was not right.I decided not to take them to court, but I did try to get a refund on the work they did. They gave me the runaround and I never got my money back. They are liars and as far as I am concerned they are thieves. I wouldnt give these people another cent.UPDATE: After posting my review I was contacted and told that they were sorry and that this should have never happened. They told me they would get me a refund on the work that I had to have done by another mechanic, but all they did was give me the runaround. I never received a refund, and they had the audacity to ask me to take down the review. Its just another example of why people should not do business with them. Looks like it is time to take them to court.

I just got my ac compressor replaced and i am so excited about how fast it was done. It was less than half the prices we were quoted around palestine and i would recommend them to everyone. My grandfather use to own Cooks Automotive Machine Shop and i never trusted anyone but them and now i can say i will only use Carrolls now. Just awesome speed and service. Thank you so very much.

Had a blow out on a trailer on the way home 150 miles from home with a heavy load of wood. The blow out was because the wood wasnt positioned right they even helped us move the wood forward so we wouldnt have another blow out and pricing wasnt bad. They could have taken advantage of a out of of towner in a desperate situation but they didnt. Great staff. Forever grateful thanks.

Very friendly atmosphere. Always a friendly smile and great attitude. I love the service we get and its always guaranteed.

I honestly dont know where to start on complimenting these folks! I was in a pretty bad predicament and Danny saved the day! He worked so hard to get me the best prices on parts for my car and getting my car fixed and back on the road safely! They were a true Blessing and Im so thankful to every one of them at Carols! I will drive from Tyler anytime I need my car serviced, tires rotated, or anything else that needs done! I will recommend them to everyone i know. Thank you again Danny!!!

They were honest and straight to the point

Fast and friendly service

My son while driving back to college on a Saturday, his alternator failed, I am in Houston. I called Carrolls and explained the issue to them. As soon as my son got there, they started working on his truck. In a short time they had him back on the road. As a parent with kids driving back and fourth to school, its good to know there are people like the staff at Carrolls to take care of problems like this one when they happen on the road without ripping them off. Thank you.

Not good with paper work

Massive pothole on-ramp to 45S and 79. Slashed right front tire and we hobbled it to Centerville on runflat. Kelly came in the Wrecker all the way from Palestine and very professionally drove my wife and I to back to Houston like a champ! Couldn’t be more pleased with his service and professionalism, Guy is a solid human being. If I could give 6 stars I would

Kelly and the guys always give my company the best service possible. Quick service and very professional.

Im sure this would be a wonderful place to do business if the old woman behind the counter was not so rude and ignored every question I asked. I have never had to give so much information to have tire pressure checked!! Will not be going back.

Awesome customer service! Great pricing and friendly personable staff. Will return again and again!

I really want to thank Car Doctor(carrolls tire service) for helping me when I was definitely in need I brought my vehicle in this past Saturday in the morning and they stayed late to fix the mechanical issue that I had they treated me with such kindness. In this day and age you do not find people as caring And willing to go that extra mile to help someone out so thank you so much the truck is running great. The staff is absolutely outstanding and they actually care about their customers I would recommend to anyone Who wants great service give them a try you won’t regret it

My first and last visit They told me a part was bad and needed to be replaced. The price they wanted to replace was really high so I had it taken to two other places to check. Both said the part was fine and did not need to be replaced. Carroll’s also charged me $88.00 for a diagnosis and did not tell me that they charged this fee before hand

We have used Carrolls Auto several times over the years and recommend them for anyone who needs auto repair!

These guys take care of me every time. Hands down the best mechanic shop arround.

The waiting room is real nice because thats where they hold you hostage.that way they can justify what they charged you.when I asked why so high on labor I was told quote.(Thats what we get)may be great for locals but not if you are traveling through.

Good honest people

Con artists! Do NOT trust this place! I know from experience!

They are always great people to us ! They do great work!

They always go and then some in their service. Very happy with every experience we have had there. Honest, courteous, helpful folks!

Friendly staff, fast affordable service and great incentive program.

Carrolls has good prices and great service. I will definitely do business with them again.

Fast, friendly staff . Treat you like family. Great service.

Great customer service

The people at this place have such a great compassion for making sure everyone of their customers are more than satisfied with the work that is done for them, I greatly encourage anyone who needs any work done on their vehicles go to carrolls automotive and I can guarantee from personal experience that they wouldnt want to go anywhere else!

So I went to get my driver side tire patched this morning It took them about a hour and a half before they took the tire off. then they call me to tell me that my passenger side has a broke stud that fell in the hub. I go back to check on it they took my passenger side tire off and really couldnt tell me why. and they tried to charge me $106 to fix it. I think that was a little shady knowing that he was messing with the wrong side. They got the stud out of there but the trouble I had to go through to get them to fix what they shouldnt have been messing with wasnt worth it. and told me not to come back when I came back to get my truck.

The only reason I came back was because I had some warranty work they had to do. Once again, cant get parts in, not ready today....maybe tomorrow....same old run around. Been talking to them for two weeks, idk why they couldnt have already had the parts ready before I brought my truck. Over priced and Im not sure if they know what they are doing. Or maybe because the work they are doing this time is free since the last work they did broke down. Guess they just dont get in a hurry for free customer service.A day and a half later.... Ok, well, got my truck back. They made it right after dealing with warranty issues with Cutshaw Chevrolet. Cutshaw wouldnt stand behind their warranty but Carrols did so I appreciate that part. They took the hit and got a new throttle body. It wasnt the expensive Chevrolet part that I bought but as long as it runs Im happy. I was also assured that if the aftermarket one messed up, they would stand to their word. Im satisfied with the outcome.

Great service from very kind people!

Great service and military friendly 🇺🇸

Best place around! The only place I will go.. Maybe you should too!

Great place to get your vehicle work on

Helped us out after hours! Would go back in a heartbeat!

Good guy bought a limo here.

The ppl are very nice and very helpful. Very clean place

Id recommend this place to anyone. They are high dollar but they take care of people.

Always available to help.. As usual thanks for everything you do to help.

Always friendly and fast service

Staff standing around talking and playing on phones. There was only oe other customer waiting and it took them almost 2 hours to change my oil.

Nice Staff and excellent service.

Great place and great people.

The employees are courteous and very professional.

Plus another star for being open on Saturdays to accommodate the Monday-Friday working class of America!!

Very helpful and easy to work with

There are good and bad reviews about this place but overall as many times I been here they get the job done, just be sure to check your paperwork before leaving

Stood by their work on a starter motor that went bad whilst under warranty.

This place took total advantage of a kid driving through town that broke down and couldnt go any further.he was charged over 300$ to install a coil on the #7 cylinder.they took 3 hours to do what should have only taken minutes.to charge anybody $110 labor for a 2 minute repair is pretty sad.and to hold someone for 3 hrs to justify it is even worse.So is you ever break down in Palestine DO NOT and I repeat DO NOT let these people take advantage of you.go somewhere else.

They ripped me off on what they charged me to fix my truck I will never give them my business again & I will recommendo that no one else does either

Very nice

Over priced

Great

Amazing folks that work there!!!!!!! Danny is the bomb!!!!!

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