user
Restorative Pros, Inc.
309 Aulin Ave STE 100, Oviedo, FL 32765, United States
Appearance
Restorative Pros, Inc.

Comments
Th
Review №1

Restorative Pros was awesome! Joel came out, did a thorough assessment and got an estimate to me quickly. We weren’t ready to move forward right away. After a few weeks I called and said we were ready and he came out the next day! Tiffany and Ashley, at the office, always answered phone calls and emails almost immediately. The techs who worked on the house, Ray, Mark, Bradley and Efrain were super nice to our family. They did a great job cleaning up every day. I really appreciate Restorative Pros and will definitely call them again if we have another leak.

Ki
Review №2

Many thanks to Bradley for his quick service call late on a Friday night. He was here in less than 2 hours and even called when he was delayed by traffic and inclement weather. Very courteous, professional and knowledgeable. We worked out a painless plan to get my water damage mitigated. No pressure and very straight forward.

Pa
Review №3

There are not enough stars to put for these guys and company. In a world now where companies do half work, and leave you upset with bad job, Restorative Pros are king of work ethnic. They dont stop until the accomplish the objective. My team were pleasant, kind, professional and everything you would want in a team coming in your home. I cant say enough about how pleased I am with their work. Now that this job is done, soon Im hiring them back to work on the kitchen. Believe me, this company is the very best..

Me
Review №4

The team here is absolutely amazing! Ashley, from the office, was very friendly and responsive to questions and messages. The team who came in to do my home were friendly, professional, hardworking, detailed, and went above and beyond to get the work done by coming on a Saturday to finish up their job so I could get back home with my family. They answered all of my questions and addressed all my concerns.

Ja
Review №5

This has been a nightmare of a couple of months for my family and I to say the least. Thankfully I choose this company to help me with my home. They have given me a sense of relief, knowing that my home is in great hands. A huge thank you also goes out to my amazing technician Bradley. I asked a lot of questions LOL and he kindly and patiently answered each and every one of them reassuring me that my home is indeed in great hands. He was very punctual with time and professional. I highly recommend Bradley and this company! There are no words good enough to express my appreciation to all of you! Thank you!

ro
Review №6

It was my first time dealing with a mold issue. I, did my research on Google and there reviews was what led me to choosing restorativepros. The initial phone call was awesome, they asked a lot of questions regarding my issues and concerns. Also, how quickly I wanted to set an appointment so they could send a technician out to our house. Once, my info was provided to there tech Joel, I was contacted by him personally. Joel was very polite, attentive and was working around my work schedule. We set a date an time for Joel to come out. When Joel arrived, he was very friendly and informative of what we would be doing and how he would be handling the issue. At the end of Joel visit, I felt very satisfied with his effort and work ethic and mainly on how he explained things throughly. I’m please to say, I picked the right company to contact. If I have any more issues in the future I definitely know who to call and I would also recommend them to anyone!

Sw
Review №7

Restorative pros have been wonderful from start to finish. Joel came out to evaluate the area of concern the same afternoon I called. They had an estimate for me the next day. Even though it was a Friday before a long weekend, they were able to send a technician to the house to place the dehumidifier and air purifier so that we could minimize the moisture exposure and subsequent damage. Their technicians have been knowledgeable, pleasant and professional. They listened to and addressed all of our concerns. The office staff was also very pleasant and professional. We have recommended them to our friends, and would contact them again if needed.

Wh
Review №8

A friend recommended Adam S. from Restorative Pros when our bathroom flooded and he has been THE best! He was here within a day, hooking up the equipment and walking us through the process. He is knowledgeable, patient and thorough. He is very easy to communicate with and responds quickly to calls. He even came back out when our insurance adjuster wanted a second look! He has been beyond helpful and that is very much appreciated! Thank you Adam! More referrals coming your way :)

Ka
Review №9

Thank you Restorative Pros! Roberto came out the same day to assist with our issue. Their office was extremely professional and responsive with documents and quotes. Roberto and the team completed their work on time, as promised, and really seem to care about their customers! Thank you!

Ja
Review №10

The Restorative Pros team members I interacted with have been professional and responsive! Adam, my technician, is the best! He is knowledgeable, efficient, and thorough. He walked me through the whole process and ensured that I was happy with the work when he was done. My bathroom looks awesome!! I’ve never experienced such an easy process with home repairs. Thanks so much!!

Ro
Review №11

Ashley & Joel did the Best job possible! They are both Beyond Good!They were both Helpful in my work that I needed done! 5 Star Company!

An
Review №12

Joel Lebron from restorative pros, was very professional and showed up on time. He had a lot of information for us that we never knew was available, and the experience that one needs when going through these trying times. Thank you very much for your expertise.

jo
Review №13

Had a lot of water damage, Joel Lebron and his team came in did and outstanding job. They were up front, did what they said and took care of the problem. GOOD JOB Thank you John

Sa
Review №14

Due to a devastating pipe leak, restorative pros came out to fix my situation. Roberto and Mark and the dispatcher, Ashley, were all amazing. Communication was superb! The guys were always communicating about time, extremely clean and neat, and a pleasure to have in my house during this stressful situation. I would definitely recommend them to anyone.

J
Review №15

Carlos and his crew are not only professional, communicative and clean, they are also compassionate! When my house was destroyed, it was Carlos and his team that kept me and my family positive, and the extra time they spent helping us through our insurance claim was the icing on the cake. I am very thankful my insurance company referred us to restorative pros, and of course I will be referring them!! THANK YOU!!!

To
Review №16

Absolutely outstanding work! This is the second time Ive used Restorative Pros, and they delivered again without question. On time, responsive and they do exactly what they say they are going to do - explaining the process throughout. Best of all, they dont try to sell you something you dont need. HIGHLY Recommend!

Br
Review №17

We had a pipe leak in the attic and it caused a decent amount of water damage. Restorative Pros was able to remove and clean up the damage and get everything dried out. We felt like Roberto was a new member of the family because he came by every day to check on the progress and make adjustments as needed. Hopefully Ill never need their services again, but if I do I wont hesitate to call.

Da
Review №18

Adam went above and beyond from the minute I put in a request. Adam called within a half hour outside of normal business hours and drove to my home that same night to address the issue. From the first time Adam showed up until well after the job was finished, he assisted in every way doing a great job and offering great advice. Adam’s service is hard to come by in any profession, I highly recommend him and his company.

Ew
Review №19

This is a great company. They took care of our issues right away and made the whole process pain free. Adam Shehata was amazing in fixing our water damage and explaining how things work along the way. Ashley handled all of the scheduling and was always ready to help. Great customer service!

Sm
Review №20

I would highly recommend them Joel LeBron and his guys were amazing they were very very professional came in got them job done cleaned up there mess and were very very good ! I would recommend them hands down!

Ke
Review №21

I appreciate how quickly restorative pros came out to help us with our issue. They made the process very streamlined and made me feel safe. The customer service was fantastic, everyone was so nice and professional. I highly recommend this company

Ga
Review №22

Had a mould problem at my rental property. The management company recommended RPI. The quality of the remediation is excellent. Response has always been prompt and helpful. Great work!

Ca
Review №23

Roberto and his team moved quickly to determine how deep our water damage went and then were very thorough in their drying process. The amount of demolition required was expertly done and we are now at a clear point to begin rebuilding. I felt like I was in good hands and could (and did) reach out to Roberto with any questions or concerns that came up. I highly recommend Resorative Pros. Thank you so much, Roberto!

To
Review №24

We discovered our dishwasher had been leaking and mold was on the wall behind it when we got a new one installed. My wife found Restorative Pros thru Home Advisor, with excellent reviews. They came the same day we called and got to work right away. They assisted us with contacting our home insurance to get them paid and set up a dryer and airfilter to get started. It took several days to get the removal done since air analysis was necessary before and after removal of the affected areas, but they got it done ASAP. We especially appreciate the great job done by Joel and Ray and all involved. I highly recommend them! Our air conditioning happened to go out several days but they never complained about the heat.

Ka
Review №25

Highly recommended company! Ashley, Joel and Jason have been extremely helpful and have done an excellent job since day one! I would definitely recommend this business to friends and family that are in need of restoration in their home!

To
Review №26

I just wanted to thank Joel Lebron for coming out and being so professional and informative. He really saved the day. I have several rental properties in the area and will not hesitate to use Restorative Pros again. We had two plumbing leaks and I had removed the wet drywall and base molding and sprayed over-the-counter anti-mold agent as a preventative measure. Joel checked the area thoroughly and pointed out where I needed to do more and where it was fine. I can sleep better at night after a professional like Joel assessed the situation before we go forward with the repair work. Thanks again!

Am
Review №27

Was recommended Restorative Pros after finding water damage and mold growth. Ashley was very nice to speak with on the phone and had Adam out here same day taking a look at things. Adam was very professional and knowledgeable and answered every single question we had including how to file an insurance claim. He always called to let us know he was on his way and had everything taken care of within a week of us finding the problem. He was always here during the window of time we scheduled, he was quick and efficient in his work and never left us with any sort of mess. He even offered to be here when the insurance adjuster came to ensure our problem was completely covered and repaired. Highly recommend Adam, Ashley and the whole team at Restorative Pros! Loved my experience so much I already referred a friend!

Ad
Review №28

Excellent service in general. Roberto our technician was always professional, punctual, responsible, respectful, excellent customer service. he knows his work at all times. I only have words of thanks. I recommend them 100%

Ri
Review №29

The technicians went above and beyond to ensure our safety during CoVid. They were professional and complete from begining to end of the job.Bradley was top notch in assuring us what to expect next. Raymond and Roberto were very professional and polite.Through this difficult time they assisted us in trying to get our living space back in to use as quick as possible.Thanks guys!

Kr
Review №30

Adam was absolutely wonderful and a pleasure to deal with! He was very kind and knowledgeable! Easy to get a hold of and responded very quickly!! You are in great hands if you are lucky enough to have Adam respond to your household needs! Thanks again Adam!

Fr
Review №31

Adam came within an hour of being contacted. He was professional and took time to explain all options. His work was thorough and he did not leave a mess. He called before coming and was on time. Wish all technicians were as knowledgeable and pleasant as him.

su
Review №32

Restorative Pros came to my home for water damage cleanup. They were very professional. They arrived quickly addressed the problem and kept me informed every step of the way. I highly recommend them.

Do
Review №33

Ashely, Roberto, and Mark were all professional, responsive and explained the process to me every step along the way. Definitely recommend!

Ka
Review №34

This is in response to an emergency we had during the holidays in which a spontaneous water leak caused a big change of plans since our kids were home from the Military. We were waterlogged in the attempts to try and vacuum the water up to no avail. I awakened and call our home warranty company after we found the source of the leak since the water we were standing in were hot. After discovery we turned off the hot water tank. by then water had damaged three rooms. Robert Martinez came in and were so professional, knowledgeable, skillful and friendly . Mildew and mold was already forming and carpet were beginning to smell. They quickly after testing brought in blowers to place in the three rooms. He then explained to my husband what he would be doing. Robert Martinez and RPI is hereby given the highest grade possible for the quick response and professional work. Thank you very much .Sincerely,Zeke and Katie Newsome

Pr
Review №35

Please do not hire RPI, I made the mistake and am stuck with damages and mold that was contracted to be removed, not only that but they brought in dirty machines into my home making my family and I very ill. When confronted about the mold left behind, they victim blame and told me I had to pay more to remove the mold. They damaged brand new furniture as well as spilled paint on my carpets and cabinets. They attempted to alter the result of post remediation testing because we were not in the home, they left air scrubbers running, not once but twice, and they were told they had to turn them off.RPI also removed the wrong wall, even though they had a mold protocol to follow. They have shown incompetent and complete lack of quality with care of the homes they’re supposed to be caring and most importantly protecting.

ed
Review №36

Bradley gave us an excellent and professional service.Explained the whole process and he followed the covid protocol with mask and gloves and he always had a great communication.I definitely recommend this company.

Sa
Review №37

We had a water container break in a closet and go undiscovered for months until the mold was thick. It made me so sick I was thinking Id have to move out. We got 3 bids and went with Restorative Pros and what a miracle Adam Shenata worked. He was quick to start, thorough, professional, very careful with our home (covering carpet so as not to walk on it) and did the least possible destruction to totally remove the mold. The HEPA filters were employed for 3 full days followed by fogging of the area involved. What a total relief and I can breath again!

Am
Review №38

Restorative Pros is absolutely amazing. Their customer service is top-notch! Everyone is extremely professional, caring, hard working and willing to help however they can. I highly recommend Restorative Pros!

Ja
Review №39

Adam Shehata is very professional, friendly, knowledgeable, shows up on time, always answers his phone and is a very hard worker. I would recommend him for any job.

fa
Review №40

We contacted RPI for water damage and mold issue, they dried the water damage and removed all mold issues, speedy response, great customer service, technician was very knowledgeable.Happy to do survey, thank you RPI, special thank you to Adam Shehata for helping with our concerns and issues in regards to water cleanup and mold removal.

HA
Review №41

Joel came out within an hour of our water leak. He was very professional and made the process extremely easy. The communication between Restorative Pros and our insurance company has been very smooth. Do not hesitate to call these guys if you have water damage. Answered all our questions and put our minds at ease!! Highly recommend!

ro
Review №42

Roberto Martinez was very professional and polite and also answered all my questions

Li
Review №43

If I can give this company 10 stars I would!!Roberto and Joel was punctual, professional, and even took the time to educate me regarding my water damage. They were so patient and kind while I was still trying to figure out my situation and gather the proper documentation to process information. I was highly impressed, and would recommend them!!

De
Review №44

Bradley was very professional and he was most helpful.

Ju
Review №45

This is by far the best restoration company in all of Central Florida! They have the most thorough attention to detail and the best expertise in the business. I will certainly be recommending them to anyone and everyone who ever has an issue needing restoration. Their leadership and staff is top notch and the customer service truly makes you feel like family. Great job Carlos! Your team is the best! Kudos!

Ca
Review №46

After only owning our house for a year and a half,we found our house was loaded with mold. We were devastated. Joel and his team assured us they would be able to get rid of it. They were very professional, knowledgeable and caring. They treated us with respect and made us feel like family. After they finished removing the mold, we walked in and couldn’t believe the job they did. It was incredible. They removed everything that needed to be and took pictures of everything that they had to throw away. They even cleaned up the house . That was very impressive. Joel was always in contact with the insurance company and gave us updates when available. He tried to always keep us informed. We can’t say enough about their service and would highly recommend them. We would definitely have them again if needed.

Lo
Review №47

Adam in the Oviedo,Fl. office is a true asset to this company. He took on the job of middle man for us,when that wasnt part of his job description. He went above and beyond.The work he did was steller, on time, and was cleaned up immediately. We would use Restoreation Pros again,and again if ever needed.Adam needs a raise .

Je
Review №48

We discovered a leak in our home and had no clue what to do. I called Restorative Pros based on the google reviews and was pleased to have the amazing service others had posted about. Miguel came out and helped us detect and remedy our problem. He was honest, fair, explained everything well, and was very kind. I highly recommend this company if you are ever in a situation to need them.

Ma
Review №49

First, I want to send Carlos a HUGE Thank you!!!!! You single handed peeled me from my ceiling with your patience and calm attitude. Your non-visual assessment over the phone was spot on, which another Restoration company echoed when they were here this morning. I have contacted a cleaning company, who are coming Tuesday morning to clean my ducts, vents and surrounding area of the openings. I also contacted my regular A/C company to clean and service my A/Cs. I will be replacing the foam insulation tapes around each vent. You have restored my faith in human nature and that there are more honest companies then not. I almost hired a company that was going to charge me $1000s for unnecessary work. You are the best!!

ch
Review №50

These guys are super professional and do one heck of a job. The job was handled perfectly and promptly. I would definitely use them again in the future if i needed to. Hard to even get a call back from most companies these days. Thanks again restorative pros ;)

Br
Review №51

I am so happy with the work I had done. Miguel was friendly and talked us through the whole process. He made sure that we saw the progress that had been done and that we always knew what the next steps were. Miguel was always on time, which is something of a struggle for most people when Im having work done on the house. I cant say enough about how wonderful the service was! Thank you so much!

Ea
Review №52

Restorative Pros is not only Professional and Honest, but they care about their customers!Great company and Highly reccomend. Joel And Carlos are the best in the business.

Th
Review №53

This is the best restoration company in Florida! We had a incident in the middle of the night where our ac vent was leaking in our attic which caused the ceiling in our dining room to completely collapse on our table. We called and were immediately put in touch with Joel, he was at our house within 40 minutes of our call. Even though it was about 230 in the morning he arrived with a smile on his face ready to help us get things going to get the situation under control. I cannot say enough good things about this company. Very prompt, courteous, knowledgeable and treat you as if you are family. They are my #1 go to when I have a crisis and I let everyone I know that this is the company use!

AL
Review №54

This team came in to my house in one of the worst times in my life and gave me peace of mind after they, very detailed explained to me the process of the situation. They guided me and understood my situation. They were extremely professional, friendly and knowledgeable. They communicate to an extreme. Thanks to Joel and Carlos for being there in my time of need and in so short notice! For ever I will be thankful to you and your fantastic team.

Da
Review №55

Thanks to Roberto Martinez and his team members.

Ji
Review №56

I highly recommend this company. Excellent customer service! I experienced water damage in my home and the services provided was beyond exceptional. Robert was very knowledgeable and informative every step of the way. He took care of my water damage and connected me to another company to assist with my AC repairs. Thank you for everything.

Cl
Review №57

These guys are real pros. They worked directly with the insurance company and got a quick approval to set up the equipment. They did a meticulous job. And when it took extra time for the equipment to clean the air, time which was not covered by insurance, they worked with me to keep the additional cost down.

Ma
Review №58

Our hot water heater sprung a leak the morning we were leaving town for Christmas. Restorative Pros sent Roberto to our home within an hour of being contacted. Half the family left with Dad on the plane while Mom stayed to do damage control. Upon arrival, Roberto immediately assessed the situation and took charge. He helped clear the entire laundry room/pantry. He explained the process of working with our insurance company and helped determine what would be covered before he began. He helped finish clearing out the water, sprayed an anti-fungal agent, and then he set fans up to dry. A few days later, he removed the flooring as well. He then, graciously agreed to meet with the insurance adjuster later in the week, so my wife could catch the last plane of the day to join our family. When we returned from Christmas, we had a dry laundry room. We had a check from our insurance adjuster covering the cost of repairs, including some physical items that were ruined. Roberto had been careful to show all of the damage on our behalf. Insurance fairly reimbursed us, and we did nothing. Roberto stepped into our place so we would be able to celebrate Christmas together. Despite the inconvenience of the flooding and the travel adjustments, etc., things went as smoothly as possible. Largely as a thanks to Restorative Pros. We are incredibly grateful, and we tell everyone about them! Thanks again, Roberto!

L
Review №59

Knowledgeable, professional and friendly! I have a little one at my home and when we had a back up in the septic system they came immediately to disinfect everything and treated us like family. I would highly recommend them to anyone and everyone.

Em
Review №60

These guys are great. Had to use them on two occasions—both times were very responsive, did a professional job and found them to really care about customer service. Highly recommend!

Li
Review №61

Restorative Pros took care of our home when no one else could following Hurricane Irma. After several attempts to find remediation we called Restorative Pros. Carlos came out immediately and even got out of his car and physically climbed over the debris blocking our neighborhood to get to our home. We had severe water intrusion inside our home due to the water pressure under the ground. They promptly brought in equipment (when no one else had it) and left it in our house until it was completely dry. Should this not have happened as quickly as it did, my household of 7 would have had to vacate due to mold. We are very appreciative of the service and quality provided by Restorative Pros. Keep up the good work!!

Se
Review №62

Raymond Corniel has a great personality and his services is very professional. I

Ma
Review №63

Restorative Pros Inc dried up the water in our home after Hurricane Irma. They were timely, responsive, professional, friendly, easy to deal with and got the job done. I hope I never need their services again, but I will call them if I do.

Co
Review №64

Mr. Joel Lebron went above and beyond on Monday to assist me on US192 when my car ran out of gas while on my way home from work. The nearest gas station was about 1mile away, but it was starting to rain, and I feared the worse. However, just as was telling my wife Ill be ok and Ill get home soon, Joel drove up beside me and asked if I needed assistance. He gave me a ride to the gas station and made sure I was able get my car started, problem solved!This man is God sent and I could tell from his demeanor that he has a great attitude towards his work and commendable customer service. Thanks a million!!

Em
Review №65

During the hurricane I left my house to find safety. But when I returned home it broke my heart to see all the water damage. The hurricane destroyed my roof causing water to enter my home and destroy my first floor. I called Restorative Pros hoping they can help me and they did more then that. Joel arrived at my home within the hour of me calling, assessed the damages and very detailed explained to me how he was going to restore my home. This company treated me like family and was very knowledgeable. In case of another emergency I will definitely be calling again! Thank you!

Yv
Review №66

Carlos, Miguel, and others at Restorative Pros came to the rescue for us when our home had water damage throughout. They were professional, honest, and courteous. All work was completed in a timely manner, too. We already paid them and they came back when we asked them. This was even after getting paid, to re-fog a bathroom, just in case (It had already been done, but there was so much moisture exposure due to another companys fault). They went the extra mile and that is appreciated.

An
Review №67

As a a real estate investor I have used Restorative Pros multiple times, they ALWAYS do a GREAT job. I even needed them to go back a few times for minor stuff afters the job was completed and paid for and they always went back with NO question. HIGHLY recommended! Thanks again guys ...

Da
Review №68

Joel LeBron and his team provided exceptional and professional service .My home suffered an incredible amount of damage from Hurricane Irma. Joel responded expeditiously and completed the work thoroughly. I am more than satisfied and highly recommend.

Lo
Review №69

Professional and courteous, highly recommend. Five stars all the way!

An
Review №70

Great company - came out right away & was very helpful & courteous during the whole process.

Jo
Review №71

To whom it may concern I have used restorative Pro several times for different jobs and always he has been prompt responsible courteous professional always goes out of his way to to make me as a customer happy I appreciate his business ethics and and would highly recommend Carlos and his team for any restoration job out there because they are true professionals and prompt and responsible.

Ya
Review №72

Raymond the technician was very courteous and professional.

Ke
Review №73

When you wake up to find your house flooded from a broken toilet....you don’t expect a company to show up within the hour and get to work saving your home from further prolonged water damage! Quick, Professional and Informative!!!!!!

Ga
Review №74

Super I loved the super responsible service always on time they let you know every detail and more the friendly and respectful workers if the same happens to me in my house for sure the contacts again

Information
50 Photos
74 Comments
5 Rating
  • Address:309 Aulin Ave STE 100, Oviedo, FL 32765, United States
  • Site:https://restorativepros.com/
  • Phone:+1 407-686-5146
Categories
  • Water damage restoration service
  • Building restoration service
  • Fire damage restoration service
  • Waste management service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Highlights
  • Women-led:Yes
Similar organizations