Twice in as many weeks Ive come to Charlies for a full detail but I am told it will be 1- 2 HOURS to preform the service. Both times I just turn around and leave. Pay better and hire more help!

The staff is always friendly and for what you are paying do a good job. This is not a deep clean detail so do not expect it to be perfect. But for under $50 they get the exterior and interior acceptable looking.I do wish they had a premium service that allowed for drop off and get the more extensive detail complete.

We love Charlie’s! We have been to several other car washes and no one compares! Free Bday wash is always a bonus.

Was a die hard WaterWay fan until my wife and I discovered Charlie’s! It’s faster, cheaper, and more convenient. They also are always ready and available no worries of wait times and the like for different packages. They have the perfect amount of snacks and drinks inside, as well as a good selection of car scents. Highly recommend them, only place we go now.

The Best car wash weve had here.Two guys to rinse it off first.seemed to be washing better too.Looks like a brand new car.Thank you.

I have a monthly plan so its nice to be able to stop by 2-3 times a week, especially when its close to places I go.

SMALLER LOCATION BUT GOT MY CAR AS USUAL, SATURDAY ARE CROWDED BUT WAIT PATIENTLY THEYLL CLEAN YOU RIGHT UP

Friendly, hardworking crew. I liked how clean the inside of my car felt. Good job!

If your not going to Charlies your probably not clean and shiny. Because your looking good when you leave.

No vaccums and car wash didnt rinse all soap and back of SUV as still dirty. They were piling cars in so fast the attendant didnt have time to pre- spray the vehicle. They need to take their time and do a good job. I now drive over to the car wash off Stateline and 135th so I know I get my moneys worth.

For the price great value. I did a full service interior and exterior and Im very happy. They pay their employees enough so that theres no tripping allowed. They are quick but not rushed.

Good car wash. Dont forget to get a discounted gift card at the local Costco before going.

Purchased signature wash and super clean for the interior. Outside looks good but very disappointed on how well the interior was cleaned. They did not even remove the floor mats and actually vacuum the floors. They just vacuumed around them. I still had to wipe down my cup holders because they didnt wipe them out. Not worth $20! I would go back and get my money back but dont have the time!

Friendly and outstanding carwash that delivers on its service. Great idea for a birthday gift, gift card for the man who has everything.

The price is ok, but the quality of work could definitely improve. I was able to buy one month of the best car wash package they got and got the second one free as well as the tire shine each time as well for less than $60 so the deal was really good. The first day I bought it I ran it through 4 times back to back because they wont let you get out of your car while they are drying it to make sure they are getting everything and that the wash had removed all dirt so each time I had to pull out then look and find out that it was still dirty so I kept running it through untill it was clean. I definitely recommend making sure that they know you want then to focus extra hard on the spots you know are really dirty or you will be going through several times.

Good value for a quick car wash. In, wash, out the door and back on the road. Of course, avoid the busy times.

I took the basic interior cleaning but guys did an amazing amazing job. Highly recommended this place.

Been going here for several years, they do a pretty decent job of cleaning the inside of the car. They have a nice place to sit and wait while they clean your car.

Great service, but go online and get an express lane window sticker and you are in and out in minutes!

They do a good job

So much easier and quicker than doing it yourself!

Great service and value!

Broke my rear window wiper.

They did an ok job for their super interior cleaning option. Visible marks still on seats, windows are not completely cleaned and did not clean between seat and hand rest

Cool car wash to go through and it washes your vehicle. But I think it is overpriced.

This car wash gets you in and out. The wash is good to get dirt or salt off your car but for a deep clean AND vacuum I would go somewhere else that provides that service.

Great car wash and the monthly charge is so affordable.

1st run through was shoddy work. Manager addressed the problem though.

My car barely got wiped down…

Excellent service in a good price

Great service, quick with interior cleaning and doesnt miss anything. Friendly staff that always greets you with a smile and are very professional.

Wow, almost accident in the tube. Have 2020 mdx and it died in tube and would not start.

I got the basic clean on the outside and the super clean on the inside. The shift leader had to re-lean my car because the console was not cleaned whatever so ever. Then after driving out of the parking lot to inspect more there was still dirt spots in my back seats as well as dirt on the drivers side door and on the plastic piece on the ground next to the door; straight footprints. The basic outside wash is great and has a nice price but I definitely do not recommend the interior cleaning, I could’ve easily done much better especially for the price. Thankfully the shift leader, unfortunately didn’t get his name, was kind enough to give me a refund that I didn’t even have to ask for he just knew better.

16$ wash + Tire shine your set for 48 hours guaranteed!

Quality wash, great customer service.

Got an interior and exterior wash, after the manager realized outside wasnt as clean as it should they asked for my permission to drive it trough and rewash it for us. Good service does still exists in this world :)

Quick easy wash with multiple packages to select. They are a bit pricey but worth it, as I always get a clean car on the first run through the car wash. The vacuum area is good, I never feel crowded or rushed to get my car fully vacuumed and cleaned out. That said, you need to remember to bring your own interior cleaning products with you. They no longer offer a free wet wipe with the top line wash purchase.

Great staff wonderful job on car

Excellent and polite service. Two 👍 👍 up.

Come on man! They didn’t even touch the back half of my car and I paid for the super interior

I like going here because they do a good job cleaning my car inside and out. They are very friendly and tipping is not allowed. They say they pay well enough to not require tips.

Came through here for the first time after my car got worked over driving a long distance through a snowstorm...mostly so I could get some of the ice and all of the salt off. Went through and was ready to drive off but an employee stopped me to let me know there was still some ice build up on the lower part of my SUV and that I could go through again for free. Awesome. Line moves fast and my car was good and clean. All for $8.

Easy in and out no line

Very friendly and personable service. For $20 they cleaned the inside of my car in 20 minutes much better than I could do myself in an hour. Incredibly friendly environment, and my car hasnt looked this good since I bought it!

Great job! Truck was really muddy from dirt roads. Manager offered to let me go again because it wasnt clean enough for his standards. Great customer service! I didnt even ask. He was looking out for me. Thanks. Will be back!

Everyone was very polite. The manager even gave me a free tire shine

This is one of the best car wash locations I came across in Overland Park, KS area. They did a thorough cleaning and vacuum of my car and it was looking like new! They were doing vacuum for a lot of time, which meant they took a lot of efforts to do it. I would surely go back to this location.But, I think, it was pricier than Waterway. But, results were better!

Best car wash you can get for the price. Excellent friendly service.

Great service.

Human supplemented drive through with attached garage for premium services...

The monthly charge for unlimited washes is a great value. Once a week & you will be on the plus side. I have a black car & it’s gets dirty fast. You can cancel anytime means if you don’t like, no fees to cancel. I urge your to give it a try, your will do be disappointed.

Came in for super interior cleaning including the rear. Cost me $22 and it was not worth it at all. They did not vacuum my car properly. The door jambs and trunk were left dirty. They only cleaned my car for 10 minutes. Avoid having your interior cleaned at this place.

Car was in need of interior cleaning. First one since shutdown. They did an amazing job!!

I was disappointed to find out when I got there that they werent doing any interior cleaning of vehicles due to Covid-19. I later went to the website and found the announcement. This would have been good information to post somewhere before getting to the front of the line. I may have chosen to go somewhere else for my car wash.

Its a bumpy ride but they do a great job

Not happy here today. I feel like a second class customer because I drive a work truck. Doug the manager was courteous, but I think I have realized this is not the car wash for me anymore. Too bad, been coming here for 6 years. Another helpful and always friendly employee suggested Waterway car wash as an alternative.

This was the second time I’ve been to a green lantern. My first time at this location. First experience was great. They were extremely busy and it took awhile but the quality of service was worth it.However my experience this morning was really disappointing. I got the super interior cleaning. It barely took 15 min. And when I got in the car it was still dirty even though I got the wiping of hard services. I was the only car there and expected it to much better. I’m going to have to go in and wipe it down myself to get what was missed. Definitely not worth the money spent. And I will not go to that location again.Despite the poor quality of service everyone was friendly.

Back to full operations. There did A great job on the inside of my truck!

Unfortunately I have to change my 5 star review to a 3 star. I love this car wash, but the interior service has been on a steep decline for sometime now. Today, I paid for the super inside (not to mention $30 worth of goods in the waiting area) and shockingly my car was ready in about 10 minutes. No one inspected the car before it was delivered to me. The dash had not been completely wiped down and the floors had not been fully vacuumed. Im sad that my last couple of visits have been disappointing. I hope management takes notice of the recent reviews and works to bring this car wash back to its 5 star status. For me its all about quality over quantity. I would rather wait 20 minutes to have a well cleaned car than have my car back in a short period of time and still dirty.Original Review: Best car wash. Best value. Great customer service.

Signed up for the QuikPass Unlimited three months ago. Tried to cancel the night before the next billing and the website was conveniently down for maintenance. Sent them an email right then to a help address listed on their website to explain that I want to cancel, but the website to do so is down. That email came back undeliverable that the address doesnt exist.Next day, noticed the charge on my card so sent an email from my account as I was able to now log in. That email was sent and received, but has gone unanswered. I have just sent another email detailing that I will dispute the charge through my credit card, but a word of warning to anyone else that chooses to sign up for the Unlimited pass or needs any customer service help. Good luck.

I got an amazing car wash and to guarantee. I plan on looking into a membership plan amazing service.

Thats my car wash

A little pricey if you get the works, but staff is courteous, did a good job, and they get it done pretty quickly.

Best car wash in KC. Had the dirtiest truck ever. Left with it spotless and they didnt say a word other than we can handle it. This is my new go to for car washes... wont go anywhere else anymore. They earned my repeat business.

Very thorough, loved the wipe down and low price on the wax. Did a great job of getting bugs off the windshield

Ive had problems with my fast pass / unlimited wash sticker since day one. Today their suggested solution was to switch me to quickpass autopay. So instead of $56 per month for unlimited washes, I can now pay $56 per wash, and at an average of 5 washed per month I could now pay close to $300. What a bargain. The whole time they acted like I was inconveniencing them. All I want is what I paid for, and not have to jump through hoops every time I want to wash my car.Pros: They do a decent job of getting the car clean and the Pina Colada air freshener really smells good.

Good car wash on the outside, but the bottom blast is a joke. I ran my hand on the under side of my truck and it wasn’t even wet. There was still a bunch of salt and dirt in the wheel wells.

Very professional staff. Excellent service. Nice modern facility. And I love the no tipping policy.

The extras are worth it.

When I first came to the booth, the cashier, Quinn, helped to explain all the services they had to offer and was very helpful in explaining the process to me. 10/10 Quality was exceptional and would definitely recommend!!!

Good

I need to stop wasting my money here. First there is never anyone old enough to truly inspect the work... and if there was they dont do ANY kind of quality check. After a half hour of them cleaning my car I got in and drove away. They didnt vacuum the back (which cost extra) they may have cleaned the outside of the windows... but didt do the interior front or rear windows. They of course didnt even attempt to clean any grooves or vents. And most amazing to me is even though they wiped down all the seats and the plastic inside the doors... they somehow forgot the drivers side door. Not even a single swipe from a Clorox wipe.If I had cleaned a car like this when I was a kid my parents would have made me re-do it and I would have received no real allowance for it. If I could get my money back without wasting MORE time I would!

Great employees and fast inside services

I used to use them all the time. I didnt excellent job in terms of cleaning the car and everything. Just recently they significantly increase the indoor cleaning. And I felt it was much higher than needed to be with no extra services.

Been a member for a few years now. The best one is off 151 st, the fastest and best service. They all do a great job but that one is consistently a step above the others.

Love that you are not hounded for a tip. And they do a wonderful job

Good exterior wash, horrible interior. Floor mats and seat backs were damaged. Running boards werent touched and there was still mud inside and in the cargo area, which we paid extra for. Shame on the corporation for selling an American flag license plate holder made in China.

Wonderful service and staff! One employee even played a game with my kid while we waited.GREAT experience.

Sadly, this is a prime example of an owner who either doesnt understand customer service, or make it a priority with his managers. I went in Saturday for their most expensive exterior package, including the hand dry and tire shine. My truck was one of TWO vehicles inside and I sat for ten minutes watching the water on my windows and mirrors dry to spots. I ended up getting out, grabbing a towel and drying the entire vehicle myself One of the many employees walking around doing nothing noticed this, apologized, and started drying everything I had already done.Was going to ask for a refund for the hand dry, but there wasnt an employee inside at the register so I just decided not to come back, ever.

Good not great car wash. Express system never seems to work.

Preferred car wash - the works is worth the cost normally. They do a great job cleaning the inside of the car. Depending on who you get, it can be a decent job to an obsessively thorough job.

They do an amazing job detailing on the inside of my car and the outside still had some bug spots and they did a re-wash. Very friendly I highly recommend

WARNING: Low vehicles are likely to rub. Taking a stock 370Z through I could hear a pop and a couple bangs as the center rail went under the car followed by another bang as the roller door smacked the underside of the car. Probably best to leave this one to the trucks and SUVs.Quality of the wash itself and service were both good. Just a poor design to the facility.

Pricey! Doesnt wash all the soap off the back of our cars (Sonic and a Forester). They need to stop speeding up the chain when they get backed up. Makes for a poor wash!Update: NEVER coming here again! This car wash used to be good when it first opened under the Green Lantern name. Now they nickel and dime customers over items that should be included in their exorbitant price (SUV windows, floor mats, vacuuming the cargo area, etc.). I wouldnt even give it 1★ if I could.

Very attentive to the cleanliness of your vehicle. They found a couple stubborn bugs (didnt bother me) but they insisted on a re-wash anyway. Great service!

They make sure you are very happy with the service before you leave. Wait times are long on Fridays, but there are several comfortable places to sit and wait. Also, they have snacks and drinks available.

Boy have they gone up in price since Charlie passed

Disappointed. I paid $20 dollars to have the inside of my car vacuumed and cleaned yesterday and they completely ignored my trunk. Which is the main reason why I paid it and specifically told them yes when they asked. I had to pick up my son from camp right afterward so I didnt check and didnt realize until I had to put groceries it it today.

I did a basic wash (8$) and a Superclean Interior (worth 11$$) today (total 19 dollars). My Trunk was dirty from the onion peels that came off from my grocery purchase. so I asked them if they could vacuum it for me. This guy there.. he said they cannot do that, cos its a safety hazard!!!!.. first time i heard that... !!!, he did not offer any other option either...and he just walks off. So i came back home and cleaned it by myself.I am not going back.

Very great I got my car done right as I wanted it. Their was some cute guys there who were very fast workers immediate erection

On 3/7/2018, I went to get a inside clean, for $14.00 bucks...they failed to properly clean the inside of my car. stains were still very visible on my console, steering wheel etc... they only vacuumed my floors, and left dirt in my seats! highly disappointed, that I wasted 14 bucks! will never go back here. * as soon as I pulled in my driveway, I grabbed some multipurpose wipes...in less than 10 minutes, everything was crispy clean!*

Not really impressed with this place. Your car gets the bare minimum level of clean. You are better off cleaning it yourself because you are going to have to go back and fix it yourself anyway.

If I could rate this business a zero I would. There is zero difference in the services between the premium packages and the basic ones. DO NOT waste your money with the extras as it’s a complete farce. If the place is busy you can expect substandard service as volume is the only concern for them. You would be better off going down the street to the manual car wash on Metcalf and saving your money. The only thing keeping this place in business is its location.

Thanks for honoring Veterans, and for doing a great job. Youve made a new customer.

This car wash would get a 5-star rating from me as they have done a great job in the past but they would not let my truck go through because they said that the washing apparatuses will get stuck on the fuel tank mounted in the back of my truck. Apparently its a new policy they have.

They did not allow me in because my truck has a muddy tires. That is why I went to a carwash in the first place to get my vehicle clean.

Despite canceling my account (due to a move) in June, this company has continued to charge me each month (as late as August) for a service I have canceled and no longer use.I have had to be further inconvenienced by having to call each time to obtain my refund. And with each call, I have been reassured that my account has been canceled and the issue wont occur again; however, each time it is a lie.Charlies Carwash has done nothing to rectify the situation despite being given the opportunity to make it right. I am truly disappointed in the lack of customer service and am anticipating being charged again in a few days (as history has proven will happen). Save your money and sanity. Dont sign-up for their car wash packages...

A quick place to get your car washed, especially if you join the club and get access to the fast lane. Unfortunately, its not the most thorough wash in town....adequate, but not fantastic.

Drove out of my way to try this location. Prices were higher than my usual location so I left and went to their other location where Ive always received great service.

All good use to be Green Lantern. Must have got in trouble with for Copyright infringement