This gym is so organized and clean. The locker rooms are always super clean. The guy who helped me get my membership was really nice and welcoming. This gym has helped me get into fitness more and I recommend it to all my friends!!

HORRIBLE enrolment experience!If you like places with good customer service, you probably will be better going somewhere else. Their sales rep, Nicole, was VERY rude and definitely needs to learn some basic communication skills. Personal trainers were way more helpful and friendly.I wanted to be supportive of my wife so I shut my mouth in the moment but, if the management, classes and private sessions are similar to the sales experience, I will do my wife a favor and take her somewhere else.

I have been coming to this gym for a while and it is usually alright. I went yesterday and didn’t have a mask and it was fine. Today, they are forcing masks and told me I couldn’t go in unless I have a mask. I did not have one and they didn’t have a mask to give me.The guy at the front desk with the glasses was huge help…. NOT!!! He was a huge a-hole. This whole situation just irritated me. Might find a new gym even though I been coming here for 12 years . Completely disappointed with La fitness.

This is by far one of the nicest LA fitnesses around. I’ve been to dozens all over the US. It’s Clean, has friendly staff. Lots of good resources, and all in working order. If somethings broke it’s up again in a day or so. Can’t complain about this gym.

Horrible customer service. when it was LA fitness everything was awesome after they changed the name customer service go down

This is a trash gym. Im broke so this is the best gym I can afford, but its dirty, unorganized, broken equipment/machines, missing equipment, etc. The dumbells smell repulsive, like seriously its smells like congealed BO. They dont have enough bars. 9 benches, 3 squat racks, and yet there is only 5 bars. The cables dont haveaccessors, each has 1 rope or bar and thats it. Its also insanely busy AT ALL TIMES.

Love the staff and Stacy, leading the Silver Sneakers program is very encouraging. And makes excersise doable and fun

Don’t use the locker roomsWent in for a workout. Placed my stuff in a locker (with a lock on it) and went to workout. After my work out I returned to find my lock was gone and all my cash was stolen. Had too call the police myself because the employees wouldn’t do anything (wouldn’t even call their manager to report what was going on). Terrible all around, do not go here!

Staff is nice, the gym itself isnt the best but not the worst. Older worn equipment.

It needs to be cleaner, being that Covid has taught us now to be careful.

I love LA fitness! I have been working with Cory my personal trainer since January and He has helped me tremendously. I already feel so much stronger! When I first walked in the gym I was overwhelmed by how much equipment they have to offer but and it’s been very exciting to learn how to use it and finally make some progress on my health. I recommend La Fitness and Cory to anyone who is ready to make a change and start a healthy lifestyle

This place has the most apathetic staff I’ve ever seen. Only about 20% of the gym wears masks and there is zero enforcement. I’ve never seen a single member of staff leave the front desk area and clean up or enforce the mask policy. Come here if you want Covid

Equipment always broken, bad customer service. Not a great gym.

The guy at the front desk is rude and gives attitude everytime I get there.

Helpfull staff in clean environs

Great classes at a great price. Lots to do including a pool and a sauna. Obviously with the pandemic theres restrictions. I still love this gym been a member for 9 years.

Not the Best but lots of great people, which make it a very good Gym & clean also.

The staff at this LA Fitness is awesome! Friendly and hard working. Super clean,, even before Covid. Theres one 5 min closer, its good, but the extra 5 min drive is worth it. Only 4 starts because of Corporate, not this location.

Great place.

Derek made things really easy for me to get a refund for time that I should not have been charged. Great guy, easy to speak with and very helpful with everything.

Probably one of the worst salesy place I’ve ever been. The sales guy was using techniques that you’d expect from a used car salesman from the 80s. The guy couldn’t even answer basic questions about the gym. Manager ended up following me into the parking lot to convince me to stay after I complained about the first guy. Don’t pay more than $20 a month, with zero down. Or just don’t go here at all.

This is the worst place with the bad management! The worst customers service, not professional manager Darik !! They lied me and their stuff do wherever they want, they check in me that I used they club but I never was their. They charged money from me and told me that my account frozen but account was active just to charge money from me !!! Worst place !!! Never comeback!!!

Most stores / companies have employees there prior to opening. What is the issue with LA Fitness employees?? We wait at the door till the girl decides to get out of her car 5 seconds b4 opening, then we wait for her to turn the lights on, computer and temperature gadget ready. OR maintenance opens bc no one has arrived. They should be greatful that they have a job and act like it. Only ONE employee that Ive seen was prepared.

Very few people wearing a mask properly, I spoke with the manager Derek and he said that it is impossible to enforce the rule of wearing a mask. DO NOT USE THIS GYM

Always clean, friendly people, and have been going here for years. Would definitely recommend.

Great place great people just one rude guy but great place

RIP OFF! THEY ARE STILL CHARGING FULL PRICE EACH MONTH EVEN THOUGH WE DONT HAVE ACCESS! NO POOL NO LOCKER ROOM NO HOT TUB! THEY ARE MAKING PEOPLE GO IN TO CANCELMEMBERSHIPS. WE SHOULD BE ABLE TO CANCEL FROM THE SAFETY OF HOME! RIP OFF! WILL NEVER GO AGAIN!

Oswego IL. Showers are currently unavailable. Do to state health mandate. Other wise its a 5 Star rating.

Very nice

Good place to work out

It serves its purpose as a gym. Provides you with the necessary equipment to achieve your fitness goals. However after obtaining a membership online I was contacted by someone from this location to cancel my membership.They offered an up-sale which was worst than the online offer. You are barely greeted upon entry or exit. Prime times to avoid are usually between 4 and 7pm during the week.

This place is pretty disgusting. Equipment is not maintained. Dumbbells go missing for days on end. Management is a joke and staff spends more time staring at their phones than working.

New and modern LA Fitness! This is a well kept gym. The showers are clean. The equipment is great and I will definitely be comfortable back

Visited this location because I was heading out to the burbs. Its decently sized and pretty well laid out. The locker room smells, not quite sure why its carpeted. I was able to get my workout in without an issue.

I love working out at this gym. The only cons are people do not rerack the weights, the bathrooms are always dirty and low on toilet paper. But the employees are friendly and so are the members.

Nice gym. I like working out here. The televisions need to have a variety of channels. I would like to see some new cardiovascular equipment like the Wheeling LAFITNESS, but maybe that will not happen. Clean bathrooms and clean equipment. Nice parking.

Way overpacked for such a small space. Cable machine had no attachments had to walk around looking for other attachments from other machines to use.And the fact that a lot of people loved to take pictures of themselves for Instagram and then walking away from the equipment with all the way to left on the equipment

Have been training here for a couple weeks now. Very nice facility! Theres many machines (by muscle group), a large free weight section, and a warm pool and hot tub for after your workout. We got a free assessment and personal training session when we signed up. Our trainers, Kyle and Kayla, were very good with answering all our questions and helping us with training our first day. Also, the personal training has made a 360 since LA hired a new manager, so you wont have to worry about missed appointments or unorganization (some people have experienced this in the past). Overall, a very good gym and love it so far.

I was a member of this facility in the past and had a bad experience. I decided to give it a try again because it is very close to my house which makes it convenient. I joined in November but had not intention of just doing cardio and leaving, not recommitting to a trainer.I know they have had some change in staff so when Maurice contacted me about my free training assessment that all new members get I was hesitant. Honestly, I pushed him off for months. At the end of January, i agreed to meet him and discuss my concerns. He acknowledged my hesitation but discussed this would be different because he was committed to it and asked me to give him a chance. I thought about it and after another conversation with Maurice, I signed up for training 1 time a week.It was the best decision I ever made. Maurice connected me with the trainer Michelle and she is amazing. Maurice checks in with me every time he sees me at the gym to make sure that Im still satisfied and happy with my decision. Michelle has helped to keep me accountable. Today specifically I decided to increase to 2x a week. I trust that both Michelle and Maurice will help push me to meeting my goals.

I have been going to this location for about seven years now. Since I have started here this location has gone down hill. I workout about six days a week so I am there often to know what condition this facility is in. There have been numerous complaints to management, but nothing has changed. The facility is almost always dirty every time I workout. There are weights, paper towels, water bottles a trash everywhere regardless of what time I am there.Most of the time I am at the gym at 5am and can tell that the evening employees do nothing besides sit behind the front desk talking or playing with their cell phones. Before they lock up it would be nice to see that they pick up the gym so its somewhat clean for the morning folks.The mens locker room is probably smelliest (I try to stay out of it because it smells so bad) and dirtiest locker rooms I have ever been in. I would not trust getting in the shower regardless if I was wearing shower shoes. The carpet needs to be taken out because it is probably the number one factor leading to the smell that slaps you in the face every time you walk in there. The urinals and stalls look absolutely filthy. The locker room/ bathrooms needs to be gutted and refinished. From what I hear, the womens locker room is not any better. My girlfriend went to wash her hands and out came some black crust along with her soap....This is pretty nasty!!!It was also brought to my attention that the kids club is not any better. At one point there was urine on the carpet in the play area which was left there and crusted over. Not too long ago there was also urine all over the kids club bathroom that also crusted over. Of course, there was no urgency to clean it up. A complaint was made by a friend of mine, but nothing was done to ease her frustration.When it comes to the equipment and work out area there is again much to be improved. There is almost always a piece of equipment that is broken every week and it takes almost two to three weeks to get it fixed. For example one of the calf machines broke and was taken out, almost a month ago and still has not been replaced. There are handles to the cable machines that are either always missing or in need of replacement. To say the least this gym needs a lot of attention. I can go on and on about what is wrong with it, but I am sure you get the picture.Julian, one of the managers there is very good about listening to complaints, but there is only so much the man can do. The gym just got a new operations manager, so maybe there will be some changes?.. maybe not, but as far as I know this gym needs serious help.I am not writing this review to bash LA Fitness, but in hopes this will help others in making a decision before coming here and in hopes that someone in higher management will be able to get this gym on track.

Staff play on their phone or computer all day. You rarely even get a hello once entering. Theyll put up the barcode read on the counter and pay you no mind. Bathrooms stink!!! Once you enter the facility, you can smell the mold or mild odor from them not cleaning properly. The basketball court has a huge bulge in it thats been there for months! They just put up a sign that says play at your own risk.The steam room is always out of order. If you complain about it, nothing seems to happen or get done about it. Did I mention The staff just play on their phone or computer all day? Sigh I use to love this place. Now.. YUCK!!

I am new to using fitness center such as La Fitness. I registered 2 weeks ago with the Oswego branch and so far so good. The staffs are friendly and the personal trainers are easy to work with. For those wary of the cost of personal training, they do have programs to make it pocket friendly.Anyways, for now I am loving the experience.

I love this gym. Rarely do I see broken equipment and when I do, it is fixed within days. It did take them much longer to get the sauna in the ladies room working but it hasnt been down much since then. The staff is helpful and friendly. Plus they have cold delicious water in their fountains.

Not happy with LA Fitness commitment, reality at ground level is different. I am supposed to get the refund not happen so far it is more than 2 weeks.too irresponsible on calls,

Well, the locker room smells and the pool could be cleaner. That is what I read in other reviews before going there. But otherwise it is great. I like swimming, the courses look great and the staff is friendly. So I recommend the place. What was weird though: after signing up a trainer called, talking that she heard I signed up and asked about my goals. I preferred to be left alone, so that was not something Im Keen about.

Unfriendly front desk, feel like working for the government, no smile,no greeting. Dirty pool and bathroom

Nice space, generally good variety of equipment. However, theyre short on ropes for the weight machines (there may be only one) and handles to switch out for different grips, etc. I could have used an an roller today, but there wasnt one. Locker room was very nice and spacious. The entire facility seemed to be very well maintained.

Only come here to use the pool. Mens locker room has a weird smell. Other than that and the often old man balls/peni, it is okay. I cannot speak to anything other than the pool and mens locker room. Dont usually have a problem getting a lane in the early afternoon.

Decent for the price. Gets the job done. Saunas and pool nice add-ons.

My wife and I have been going here for 4+ months now and love it! Our personal trainer, Cory, has helped both of us grow tremendously. We went from being nervous around gym equipment to confidently working out regularly!

Been coming here for 4 years and the upkeep has gotten worse. The locker area smell like mildew, feet, and feces. Its quite disgusting. The sauna and a few elliptical machines are rusting out. Really thinking about going back to xsport. At least their locker room look and smell better. Maybe its the carpet in the locker room. Im not sure, but LA fitness need to do something.

This is the gym to visit if you value fun workouts! Everyone is so approachable and coaches are well educated!

Its good but the gym needs to be 24hrs. It gets packed around 6 and 7pm. Wish i could come at night. NOBODY WEARS A MASK! ITS ALWAYS PACKED.

Customer service is 0, you can’t reach nobody from managers and if you reach somebody no issues are solved. They don’t care about customers, just charging you and after cutting from your personal sessions.Don’t recommend!!!

Wish that they had wipes to clean the equipment, everything seems a little dirty to me at LA. Otherwise I like the machines here and the yoga class is the best.

Im a member. You walk in, and most of the time you dont get a hello. Theyre just talking amongst each other. They play THEIR music too high at times where we cant even hear our own devices with headphones! I asked once if they could lower, they said they couldnt! i can go on and on. Only good thing are machines.

Cant stand the arrogant guys that talk poorly to females like myself. No one picks up their weights after they are done. They leave things sweaty. My workouts shouldnt include cleaning up after others.Not to mention I paid for yearly... got a new tag & # and picture taken and they said they deactivated the old one that had my monthly billing info... even with the upfront yearly membership I was still getting charged monthly... 3 months in after numerous calls where they reassured me that matters were handled. The manager Justin said he had it handled but when I called my credit card company they showed no attempt to get a refund... we are now in July (7 months later after my initial review) still trying to get my money back from them! They even had the nerve to dispute this and say I did in fact owe because I had 2 separate accounts... what? How? Why would I pay yearly and monthly!! Learn how to operate the place and do your job correctly. ** Finally my credit card company got it handled and recognized all their (La Fitness) errors, got a credit to my statement and had LA Fitness blocked from any further transactions!One great thing about this place is Clique Nutrition...everything else is under par, undermanaged, and dirty -

I bought my boyfriend a years worth of personal training sessions for Valentines Day, at first it was great everything was going well and he loved it, until his personal trainer got fired. Needless to say we found out the hard way that this location has a hard time keeping employees. It is now July and he is on his fifth personal trainer because the employee either quit or got fired for stupid reasons like wearing flip flops. Every time there is a new trainer we have to waste a whole session for them to do measurements and then waste an extra week or so for them to start from square one. We have had 5 trainers in 5 months and have had no progress because we have to keep starting over. Big waste of my time and money.

The equipment here is old and very outdated. The machines are hard on your joints and tendons. They REALLY need to rethink the dumbells, lots of real heavy dumbells which almost nobody uses and there is never any 20-30 lb weights. Only 4 stairmasters in the whole place. Too crowded to work out between 5-7pm. Dont even open til 8:00 am on saturdays!!!! Seriously???? I guess you get what you pay for....

Trash, sweaty paper towels, weights laying all around, bathroom maintenance- it seems like no one is managing

This is a nice facility, however it needs a lot of attention, is not very clean, specially Monday morning at 5am, the sauna needs to be cleaned more often as well as all trial mills. Im constantly looking all over the place for item (handles and bars)for the cables crossover machines, the majority of the time someone is using them, we need more please.

Great gym. Always crowded. Always clean. Periodic maintenance happens regularly to the equipment. Have been going here for years will continue to attend.

I went to try it before become a member, but:Lockers room smell very bad.Showers were very, very dirty.I used the pool and i saw a lot of hair in the water and in the floor.And after took a shower i saw there is no place to get dressed, you have to get dressed in front of everyone!!!Definitely not coming back.I prefer planet fitness 1000 times!!!

This place and many gyms are sleazy and dirty bags. They have sales traps galore. This place tries to trick you to sign up for useless ineffective personal training from teenagers. Religion, working out, being nice to people, what do they all have in common? Choice. So choose not to get caught. Their tricks include promising that you can walk away at any time no fee, but that is a lie once you read the fine print. They make it impossible to discontinue gym membership as well. The place refused to provide me a cancellation form. Oh, no, you cannot just ask to cancel. You have to get a form, and they refuse to provide it. You have to make 30 phone calls on the phone for an hour each to get a web account setup just to print the cancellation form just to mail it in just to have your membership finally end 3-4 months later down the road. This place should be avoided at all costs. They are not interested in making you healthy. They are ONLY interested in taking ALL your money and then some.

- L. A. Fitness, Oswego -I originally signed up for my membership and personal training (PT) at the Oak Brook gym however they weren’t well staffed for PT it was very difficult to get appointments little to no follow up on my progress or experience with the membership and the PT. I will be honest I was left a bit disappointed. I happened to move to this area and quickly the L.A. Fitness Oswego became a completely different experience for me. The PT was better schedule have never been in a position where I can’t book the time that works for me. Their PT team (especially Andy /Maurice ) has been nothing but courteous and professional have done an excellent job taking the time to teach and enforce good practice, form and to push myself for better results. They have helped me follow my progress with the monthly assessments which I especially like to compare my month on month progress, to learn what has worked for me. I am close to my 6 month journey with them and I have seen very noticeable results and have been complemented by friends and family, finding myself very happy and motivated to continue and maintain a healthy fit lifestyle. So yes I do recommend this location and a big thank you and shout out to the PT team also..

Consistent condition of equipment and help if needed

This is a model location. Equipment and locker rooms are always clean and usable. Stop and read the contract you signed when you got your membership and you wont be so surprised that you have to cancel by mail.

For those of us who cant sleep at night please make this gym a 24 hour location!! If planet fitness is ten dollars a month and 24 hour than my 30$ membership should allow me to access this location at whatever time I feel. And clean the freakin sauna

Overall a truly bad experience - over-crowded, dirty and sometimes broken equipment (the reason people dont notice any Out of Order signs is that they often dont seem to put them up even after you inform the front desk on multiple occasions), theft of personal property (the wall lockers by the front door and rear wall are not well-maintained like the rest of the club), and after jumping through all their hoops to cancel membership by registered mailing of a cancellation form that is only available after logging in to their website to their home office (just one more reminder that member satisfaction takes a back seat to profits at LA Fitness), discovered that they will happily continue to charge for trainer session fees on the cancelled membership!Their excuse is that the membership and training systems are not hooked up - as if that was someone elses fault, rather than simple lazy greed on LA Fitness part.A minimal effort fitness club where a lack of professionalism and attention to detail is rampant - follow their corporate slogan of exercise your options and go elsewhere if you dont want to get ripped off.

Dont go at Prime times if your are serious about training. Very busy. Other than that, a great selection of equipment

I love this gym . Can find it everywere.

Started going here instead of the Naperville location as its closer to my house. Its even less well kept than Napervilles location. It feels grimy inside, although now that they have been repainting it has helped slightly.The main problem is how overcrowded it is after work hours. This is normally to be expected but this location is exceptionally busy, and if you do chest day on a Monday, plan on waiting for equipment.LA Fitness desperately needs to remodel and expand their Chicago area locations. Or better yet, add a new location closer to Rt.59 where the population is centered. After having been to the one in Bloomington or the ones in other states its very clear Chicago area locations are being neglected.

Good weights, bikes, treadmills, hot tub, pool, hot sauna, and exercise class room. Not so great basketball court. Not very big. The house balls are almost worthless as well. Overall good gym for the price. Also wish the kids hours was longer on the weekends and gym hours longer on the weekends as well.

Do not go to this LA! General manager Julian stole 30$ from me! I been trying to reach Dan Ziegler and Paul the “district manager”! No response. This place is horrible! I repeat they are thieves do not go!*edit* upon emailing LA fitness CEO I then received a call back with in a few hours refunding me the 30$. So the above did happen but action was taken once CEO was notified. Dan called and corrected situation!

Great facility just wish the locker rooms and smell like burnt vacuum every morning also would recommend all lifetime is open at 4:30 just for my sake. Lol

It going down hill, they need clean better. Locker smells! Whirlpool has a consistent break down problems.

Great place but I wish they could be open a little later sometimes

The activities director cant be bothered to find an instructor for the Tuesday night water aerobics class for SIX MONTHS NOW. So for those of us that can only make the evening classes we are stuck with 1 night a week.Between that and the Hot tub being out of commission more than it is working.... spend the extra $5 a month for towels at X-Sport.... I will be soon

Clean quiet and well managed facility

It’s a good place to play basketball if you run Teams

I dont know why people rip on this LA.Its not the beat gym I have been to, but in terms of what you get for the price, its hard to beat. Staff has always been friendly to me. Equipment is in decent shape, I havent seen anything broken since I have been there.The bathrooms could use a bit of tlc.All in all the best gym in the area in my opinion.

Very disapointed,, always nasty,, dont open on time,, the Asian lady dont like me because I ask her if someone can clean the women locker room please,, I dont think I ask anything wrong🤷🏻‍♀️

Needs more social interaction.. Someone is always trying to sell whey protein

The guest pass doesn’t work and me and my friends weren’t allowed to play basketball. They don’t clean bathrooms I am guessing since it smells so bad.

Great gym been coming here for 5 years and love it and the people in it.

Love this one you are not on top of everyone.

For the love of God will someone change the carpet in the locker rooms? Its honestly smells like old sweaty sneakers that youve worn for a year. Its disgusting and nauseating and the thought of stepping on that carpet gives me nightmares. Another negative is that they installed the bathrooms near the pool and sauna and its always humid and hot in there. Also they dont provide you with free towels so you have to bring your own. Other than those three negatives, the gym itself is nice. Upper level is cardio and lower level has the freeweights and workout machines. In the morning its really not busy and a great time to get a nice quiet workout.

Staff is super cool helpful place is big and they have a swiming pool no regrets!!!

Not crowded on weekdays between 10AM and 2PM. After 5PM, the place is usually very crowded with wait times on treadmills. This LA Fitness has a very similar layout to most generic LA Fitnesss around the country.

Good place to work out, clean for me is important, club kids ladies are nice with children, I take my daughter 5 to 6 days a week for 2 years she has 3 years old and she had 2 normal accidents can happen in home, excellent staff, Im very happy in this GYM.

This place needs an updating, but till then its a great place to get a good workout

Almost always crowded, dumbbells missing all the time scattered throughout the gym, only one usuable squat rack. The worst men bathrooms Ive seen in a gym. Lockers have lingering BO smell to them. Employees are really indifferent, dont even bother to greet you when you come in. Persistent Juice Bar people that try to sell you overpriced snake oil supplements. Very dissapointed with the quality of this place especially for how much I pay.

All the equipment you need. However, gym is run down, and locker rooms/bathrooms are nasty.

Nice gym but womens locker room needs new carpet or to be cleaned.

Great place Dustin from clique is a little odd lol

Pretty cool place to go and exercise. Theres a lot of room and a wide variety of workout machines, also trainers are very nice and helpful.

Lots of classes/equipment and sauna is great

Only reason it gets two is the price. Probably one of the dirtiest places ive seen.

I like this gym because of the fitness classes, the variety of equipment, and the large size of the gym. The staff are nice too.

Aqua fit classes great