They are the best Car dealer company I have ever deal with. Very communicative, helpful throughout the purchase of my 2021 Ram 3500 Bighorn. They are the best so far. They also have their Staff Ani who is very helpful for follow up regarding my purchase and any details I need as I am out of state.
I wanted a 3 row SUV and i know that it’s the worst time to buy or even lease a car right now as new car prices are skyrocketing but i had to, because my previous car lease just ended so i went to Orlando as i live in a small city with very limited inventory, I wasn’t thinking of jeep at all at the beginning because I didn’t even know that they have the Grand Cherokee L third row, so i went over 8 different dealerships and my experience with all of them was very bad, very limited inventory, some don’t even have cars and others have one or 2 with very ridiculous prices, no offers at all and no room for negotiation, then i came across this jeep dealership so I called them and for my surprise they were very welcoming and they said they have the car with variety of options so i went there and just loved the car so much, it’s so neat, luxurious and spacious from inside and very cool and sleek from outside. Also they had many color and features options to choose from and most importantly the staff was very welcoming, nice, helpful and professional and in less than two hours i was in my way with my new car . I recommend Jeep to anyone who wanna buy or lease at this moment because they are the only ones who didn’t take advantage of the vehicle inventory shortage. Thanks jeep
I highly recommend this dealership. From start to finish everyone I encountered was professional and kind. They made my experience as easy as it can be when buying a car and were very honest from start to finish without giving me the run around. Great place to buy a car!!
Best Dodge Jeep Dealership around. No haggling price or pushing you to do anything. Let me browse and have my space. My kids loved the free candy too. Dylan was helpful, kind and respectful. I recommend Dylan as your contact when buying a new vehicle!
Just bought my truck from this place and everything was awesome.. Lee my sales rep took care of me and answered all my questions before coming in to the store.. Luke the Sales manager greeted as I came and made the process very easy.. and Tareq the Finance manager made sure I knew all my options and got me the best Finance rate before leaving.. will definitely be back for Future purchases.. Thank you guys again for everything
Had a significant issue with my daughter’s Jeep Cherokee. The Service Department diagnosed and fixed it very quickly and priced extremely fair. And they were really the nicest people. Beth was THE BEST! I could not rate this dealership and their Service Department any higher. Class act organization!
Had a marvelous experience here. The staff were very accommodating and very clear on the service and cost. What’s more impressive is that we were given a free shuttle home after we dropped off our car. Though without a booking, they were able to accommodate us and gave our car back after 5 hours! Thanks Louis!
This is the place to buy a vehicle. From the sales staff especially Marc are outstanding! The fiance manager treats you like family. Its such a caring place to get your next vehicle Im strongly considering switching my truck brand of choice to buy here! There are no negatives here period.25 year loyal Chevrolet customer.
Excellent attentiveness and honesty from the beginning. Lee is the best Sales Person thus far…Look forward to purchasing my daughters first vehicle from you in a few months….Permanent customer here! ☺️
I purchased a RAM 1500 from Orlando Dodge! The sales Person (Lee Schilly ) was incredible. Very attentive and truly helped through the process. Employees like this are what make companies prosper! Good dealership overall ! If you go to this dealer ask for LEE. You will be in great hands!!!!
Dylan was awesome. He worked with me over the phone throughout the day and answered my million questions. He was only on the schedule until 4 PM, but when I told him I couldn’t get there until 6:30 PM, he very willingly agreed to stay and wait for us. He had the necessary paperwork ready when we arrived, took us on a test drive and answered even more questions about the truck. While we were waiting for finance to get our paperwork finished, he searched on the computer for RAM running boards and hitch accessories so we would have prices on them before we left. We did not get out of finance until 9 PM, and he was waiting at the truck for us with our keys. He was very happy to help us pair both of our iPhones with the bluetooth before we left. And I received a text from him a couple of days later, making sure we loved the truck! Highly recommend!
Had a very good experience with the knowledgeable staff at Orlando Dodge and recommend salesman, Andrew Pelski, smart person and tell him, John recommended him
Every person I encountered was professional, friendly and genuinely wanted me to have the best possible outcome. I couldnt be more grateful.
This the second vehicle I have purchased from Orlando Dodge. The main reason is because they don’t play games and they make the entire process of buying a vehicle a real pleasure. My salesman Yron was fantastic in making sure the whole process was smooth and even delivered the car to my home because I had total knee replacement. Luke the sales manager is another superstar within the dealership that helped me get the car at a price that was a win for both parties. If you’re in the market for a Dodge or Jeep product don’t waste your time with other dealers and the mind games that go with them. If you want to be treated with respect and honesty with no games ask for Yron and Luke. You will not be disappointed. For great pricing and a great purchase experience Orlando Dodge Jeep delivers!
Ani Audi was very attentive and a true professional. I have been trying to purchase a GEM for a while and he was outstanding with his communication and service. Highly recommend!
Great experience at Orlando Jeep. I recently purchased a 2021 Jeep Grand Cherokee and was very pleased with the car buying experience. Both sales representatives Dylan and Vinny made everything seamless. There was no pressure to purchase and answered allof my questions and concerns. I would recommend this dealership to anyone looking to buy or lease a Jeep, Dodge or Chrysler.
Amazing place and amazing people! Stew was able to set me up with a great car super quickly and help me manage setting up title registration in another state. Would recommend this place to anyone looking for a car
Fantastic experience with our purchase. Started out with an email conversation with Juan. Quick communication and when we went to dealer Juan arranged for Dylan to meet us and walk us through a great experience.Delivered vehicle to our door and answered questions!
Overall a great experience, the customer service staff was friendly and accommodating and took care of my car which is important to me. Facility was clean and tidy and followed social distancing guidance in the waiting area. Would recommend coming to this dealer for Dodge/Chrysler/Jeep service and will be coming back for my next service.
Worked with Juan to purchase a GEM car. He was super helpful showing me all the options and was patient while I picked the perfect one for me. Juan and Jen were super awesome getting me through the paperwork in short order. Thanks so much and can’t wait to trade with you again.
Great experience buying our new car. Everyone at the dealership was friendly and helpful, and the pricing was completely transparent. Our sales consultant Ahmed was great!
I thoroughly enjoyed my service experience! I brought two vehicles. They were completed with excellence in a timely manner. Thanks Orlando Dodge Service Dept!
It was a great experience no games just a fair deal. Yron my sales person worked as team with another sales person so both/either was there to help if I had questions or issues. I ha e already recommended the dealer ship to a Co-worker.
Had to go here to get parts for my Jeep. I called one dealership and they told me the part was $37, but they didnt have it. Called this one, they had it, but tried to tell me it was $50.I sent my spouse in and he asked why they told me $50. They tried to backtrack and say theyd give it to us for $37
By far the best experience ever purchasing a new car. This is my second Jeep purchase and each buying experience was like night and day. The first one was worse than a root canal. Orlando Dodge Chrysler Jeep Ram reversed our feelings about car shopping. Gary Bosses and his team are knowledge, flexible and customer-centric. They are all about customer service. If you arent happy, they will go over and beyond, to make it right. They are quick with responses to your questions or concerns. We will never go anywhere else to purchase our future cars. They definitely have earned my business and Orlando Dodge Chrysler Jeep Ram is will be our go-to dealership.
Great purchase experience. Very unlike the traditional car-buying stereotype. The whole team was fair, honest, professional, and fast.They went out of their way to be certain that I was pleased with my trade-in value, the price of the new vehicle, the options on the new ride, and that I understood everything in the process.I highly recommend this dealership.
Very courteous and professional service. Absolutely not the stereotypical car dealership. These guys are very customer focused without going over the top.
Had a great experience with the entire dealership, from the receptionist to the finance manager. Walid & Chris were two of the nicest, most professional salesmen I’ve ever encountered. Will definitely purchase My next Ram from them in the future & will let anyone know who needs a new Dodge Ram Chrysler or used car to shop with them
Got my Jeep serviced by Doug.All I can say is great experience at this dealershipcompared to where I unfortunately purchased my Jeep at Napleton. These guys are the real deal.Better to do your business here.
All of my experiences at this place has been wonderful and on point, they put theyre customer concerns first, beth is super cool always looking for the best interest of the customer, shes friendly and on point,and goes above and beyond beyond, thanks Beth
What a great experience buying a car. During covid, sales was very accommodating with handling everything over text/email. Once I visited the dealership, I was only there for about an hour and a half to inspect my vehicle and sign all the papers. David and Andrew P were absolutely fantastic in the process and I thank them so much for getting me into the car I wanted!
I had a fantastic experience at this jeep dealership this morning with the service department. I had concerning car troubles in the middle of a road trip, so getting service done on my car was absolutely mandatory. Despite how busy the service department was, they managed to fit me in the schedule immediately and I was out of there within two hours. Jen did an amazing job keeping me updated on my car and making sure everything was done in a timely manner. Again, it was a Saturday morning, I was a walk-in appointment, AND I was out of there in two hours. Thank you so much to Jen especially, and the other employees who helped me so much. I highly recommend them. Thank you so much!
Please DO NOT ever buy a used car from here. You are better off purchasing a car from a homeless person.Two days after the car start giving me problems told the sales person and literally got brushed off like I was crazy. Then I decided to take it to get service $100 later it was a battery issue which they should of did when I initially got the used car. I called and spoke to the sales manager and all he did was blame the service department instead of taking responsibility. Then after that here goes another problem with the car. If it wasn’t for the manager Brian in service I would of literally just sue I know for a fact they basically sold me a lemon. Now please do not even waste your time here purchasing a used car I can guarantee you might get stuck on the road and they will make it seem like it was you!!!!
Orlando dodge came through for me on a lease buyout!! I had already stopped by two other dealers who were adding ridiculous fees/charges but Orlando Dodge and Dylan made it extremely easy and got me out within an hour or so. I was very pleased with their honesty, a rarity among dealers nowadays.Thank you Dylan
First class service. I never have to wait for anything if they see you standing there they try to help you right away.
I was buying in a time crunch from out of state and I have to say they were extremely helpful, answered all my questions and concerns and were very transparent. I would def be coming back to them ! My sales guy Joel was awesome !
The facility was clean and the employees were friendly. This place recieved 3 stars (should have been two) because it took me almost 7 hours to get an oil change and 3 new tires. Unfortunately because I was repeatedly told they were almost done, I waited instead of leaving like I really wanted to.
Great Dealership, friendly staff.I shopped around the Orlando Area all the way south to Miami. Results were in the pricing with NO hidden fees or tricks.This is the place to bring your business too.Thank you everyone at Orlando Dodge for the outstanding Service.
To all who are reading this review when I tell you this was the greatest car buying experience I have ever had that in itself is an understatement! Internet sales manager Joe was awesome! My Charger Scatpack was still in transit to the dealership. Joe kept me informed of the delivery process from beginning to end. He answered all my questions without hesitation. Most of all he was a genuinely nice guy, no BS with him.When I arrived at the dealership to finalize the sale of the car, sales manager and finance manager did not play games. Approval happened within 20 minutes. Great job guys! My sales professional Darren took care of all the paper work quickly, transferred my tag in the blink of an eye. In all I was in and out of the dealership in about an hour and 10 mins. This meant the world to me as I worked a 12 hour shift and really wanted to go home. Everyone was so professional! I have bought many cars over the years and I have had some really good experiences and some really really bad ones. This sales experience at Orlando Dodge is in a class by itself. My time was respected, my inquiries were all responded to in a timely manner and most of all, I was treated from beginning to end as if I mattered. Not only because I was a customer but because I was a person! Great job Orlando Dodge!!!
In December of 2019 I decided my next vehicle purchase would be a Jeep Wrangler. So I began to do my research on the vehicle. After a bad experience elsewhere I came to Orlando Dodge Chrysler Jeep Ram. It was here that I met Joel a sincere professional. Joel works from a place of understanding the customer. He is very honest, and also very kind. I knew what price I was looking to stick around, and Joel made sure I found a vehicle that fits MY needs. During the process he was knowledgeable gave me the facts and always got straight to the point. He was also always quick to respond to all my inquiries. Although I had limited interaction with other employees at the dealership, I can tell by their actions that they genuinely care about their customers. So if your looking to purchase a Jeep Chrysler Dodge or Ram Orlando Dodge Chrysler Jeep is the only dealer in the orlando area I recommend.
Great overall experience serviced by Chris and Noel definitely recommend doing business with them.
I spent some time running around Florida looking for a new Jeep Gladiator in the right color and options. After looking for just the right one I had to order a new Jeep Gladiator to get a manual transmission with limited slip and a basic, rugged, good vehicle to take home to Colorado. Effortless with this team. No hidden surprises at the delivery and when I had a question about the final tally, the owner of the business walked up behind me and eloquently explained how I had not taken into consideration shipping. (how often does the guy at the top spend any time helping customers?) An honest, beautiful family run business that I will head back to for my next vehicle. Heck, I might just go back to visit and drink their free coffee ;-) A fun group to be around!
I actually found this place by asking Google to take me to a good Jeep dealership! Google was absolutely right. The service here is phenomenal! Service rep I had was Jenn and she is terrific. She kept me well informed about cost and different options that took care of my vehicle and not bankrupt me in the process. The sales team sent a salesman over to the service department where I was waiting for my Jeep and showed me some amazing vehicles that would fit my needs if I decided to trade and they put no pressure on me one way or another. This truly is a great dealership to do business with.
I had great experiences with this location in the past but, everything changed when I took my car to get serviced for new brake pads and resurfaced rotors. I am very disappointed with Doug, Hector and the mechanic who resurfaced my rotors wrong. I made an appointment with Doug AGAIN because my car was making a whistling sound after the new front brake pads and resurfaced rotors were done. But Doug said my rear brakes needed adjustment and cleaning then the whitsling sound would go away. I knew that was not the issue. I had to hire another mechanic to fix my car($214.00) problem and I have pictures to prove the front left rotor has ridges meaning it was not resurfaced at all or not correctly because the right rotor was smooth (resurfaced correctly. And Hector said he would talk to the General manager to help me get a refund. But he never called me back after talking to him twice. I will never trust this location with my car again.Update: Thank you so much Mr. Bryan(General Manager) for responding to my issue promptly. You were very kind and your gentle words really put me at ease. You are truly a man of your word. Thank You again Sir.
The commonly arduous task of buying a vehicle was made easy, professional, honest, and willingness to go the extra mile to find the perfect vehicle for the customer.
Diamond the service advisor did an excellent job the day I had my car serviced. She explained the process in detail and made sure too keep me updated on any changes during my service. Excellent service!!
Was a fast walk in service done to my dodge journey. In one hour I was out with my Car .
This the best place, I have 2012 ram 3500, and 2021 Ford F-150 I try to have óleo change on sun state Ford and they need appointment!And stop at Orlando Doge Chrysler Jeep Ram, they help me at the same time and provide very professional service... am very happy if the customer services!
Orlando us the best place to find the vehicle your looking. I went to literally every Ford and Dodge dealer in Central Florida. Ford dealers were over priced and most didnt care to help sell us a vehicle. Orlando Dodge came through for us in a big way. Very happy with price and assistance their sales associates gave us. This happy customer will come back for next vehicle again. I bought 5 prior vehicles from Greenway and they would not give me the time of day. Thanks Orlando Dodge!!!!
Very professional and great attention to detail! Would definitely recommend!
Ryan T. Provided information and answered all our questions. No pressure to buy or limited time deal. Most impressive was the time he spent making sure my phone was synced and that I understood all features of the car before I drove away. He didnt have to do that.
This is the Best dodge, Jeep, RAM lot in Orlando FL. Hands down I give the most highest respect to The Sales Agent Marc collier and the whole team. They worked hard together, they fight to make sure you are comfortable and love the vehicle that you are there to purchase. They have Patience, they are respectful, caring and I would recommend all of Orlando to this specific lot
I called this place when my regular dealership does not have a part small part like a bulb in stock. These people not only answer on phone quickly they actually give me correct information on the phone and service advisor Andrew and tech Ian help me to quickly to install it and solve the problem before my long trip today. I hope this will help to get into his own business card now. Im looking forward to get all of my services done here to thank you.
Troy is amazing, he’s always knowledgeable and helpful. He offers us, if any the specials they have for oil changes and if we have any concerns, he always addresses them. Thanks Troy keep up the good work.
I have been coming to this place for over 15 years. I have done all my car services with the service department. I also get my oil changes done only here. The customer service here is the best!! Thank you guys for always acknowledging me as soon as I pull up. They are always smiling and greeting you. Keep up the good work service department!! If I could give you more then 5 stars I would! 👍🏻👍🏻
Vinny was great no pressure to buy.Louis and Brian in Service were also great making sure the accessories got taken care of tooWe would definitely purchase from Orlando Dodge again.Thanks everyone
Dodge got my sub in. Checked it and fixed it sane day. Help me make some decisions on major work to be done and got it finished same day. Im happy. Doug was very attentive BTW. Thanks to everyone involved.
Awesome experience buying my Jeep Renegade. Easy to work with. So knowledgeable.
Great staff. Very helpful without being pushy. You feel like family right away.
Mr. Andrew was very helpful and Quick with information regarding issues with car.While my car was being service. I used the courtesy service to take me home and to pick me up from home, when my car was completed. Ms Valerie was delightful talking with.Thank you Dodge of Orlando
Chris Rouse was Very fast and Efficient. I will continue to go see him everytime I need service. He made me feel like my current situation was important to him and he was knowledgeable about my car. Ms.Valerie the Shuttle driver was professional and courteous. Our conversation and the Jazz music was a wonderful soothing touch on a stressful day. I enjoyed her taking me to work and picked me up fast.I have been to other Dealerships but Dodge Chrysler has beaten then all by 100% hands down the best in Service thus far.
Had a Great Experience with Orlando Dodge.Have been a Long Time Customer.Juan and his staff were amazing.Thanks for making this so easy.
Great service from start to finish. Love that the dealership is familyOwned and they are one of the only dealers I found to not over charge on the TRX. Good to see places like this still around. If your looking for any of the brands they sell, this is the dealership to go to.
This was my first purchase at this leadership and the experience was great. We purchased a new Jeep and the team didn’t put any pressure to purchase a car, they were focused on finding me the perfect Jeep. After the purchased, the team followed up with me to make sure that everything was good with my new car. I also liked how they provided me with the different offers on a simple way that was easy to understand the total purchase price with all fees included.
Had me car brought in to get fixed and it was less painful than taking it to a regular garage. They were so nice, great at communicating.
We had a great experience with Lee at Orlando Dodge Chrysler dealer. No pressure and very good prices. We shopped around a bit and found the best selection and best price at Orlando Dodge. When taking possession of the vehicle, it was clean and full of gas. Very good experience. We would highly recommend.
I have no complaints until I got there this morning to pick up my rental car and they gave me a Jeep renegade and I have a full size RAM truck I thought they could have did better on the rental car issue but so far theyve been pleasant
This dealerships service department is extremely difficult to deal with. Second time Ive had issues with this dealerships service department. Today, I brought my Jeep in for steering/ride issue. Made arrangements with Jennifer to stop in when they werent busy, to have someone take a quick ride with me to see if they can feel what Im feeling with the steering and ride quality. I installed a lift and had them replace the steering box under warranty (at the same time). Not sure if its in my head or if something actually isnt right. When I got there, we talked briefly before she went to find someone that could take a quick ride with me. She came back and said that Brian told her I had to check my vehicle in with the service department and leave it with them. Really? They are going to have to test drive the vehicle anyway. I dont get it. I drive the vehicle everyday. Why not drive the vehicle with the customer, while Im there, so that I can point out what Im feeling with the ride as its happening? I have no problem leaving the vehicle with them for service work, I just wanted them to confirm what Im feeling isnt normal first. I own a business, my employees and I would never operate with this type of customer service. Makes me wonder if they are somehow monetized for checking in vehicles into the service department. Needless to say, I will not be referring or using this dealership anymore.
I purchased my Jeep Wrangler 11 yrs ago from Orlando Dodge and its been good to me and for me. The service department for auto repair shop there is generally busy but always making sure to adhere to the customer needs. Jose served me this time and he said to me that his made concern is to make sure my vehicle is service properly and Im safe. While I was waiting, James and Kyle took time to grab with me for a moment and Valerie game me a lift back home. I was sorry that I missed Chris it was his day off. Thank you all for kind and professional service. Barbara Boykins
Made the car buying experience as good as it could be. Harold my sales person was nice informative and up front, his only flaw is hes a Dallas Cowboys fan. Go Bucs!
Orlando Dodge Chrysler Jeep Ram was amazing to work with. Our sales rep, Harold was a joy to work with and he worked so hard to get us into the Jeep that met our needs and budget. Everyone at the dealership was pleasant and easy going from our sales rep to the financing rep. I would buy another vehicle here in a heartbeat!
Dylan was great! Second time working with him yet again!
Worst place ..try to over charge for something you never request they guys at the shop are so insulting and disrespectful hector nevadoChris and Bryan the manager even called the cops on my wifewhat kind of place is this? .Have you guys forgotten who is the boss??I hope to find out whats going on beforeI take the next step.
Very polite and fast. Great experience.
The second time we have gone in there to trade in our lease and this is the second time they have said that the prices online for the vehicles we are interested in are incorrect. This is definitely false advertising just to get in there and then tell you that they will assist you the best they can with the price they wanted to sell it to us as the same price as the online price after the trade in and discounts. Horrible way to do business
It was great working with Joel, they worked with our credit union pre approval margin and got us back on the road in style. Love the transparency and hospitality. We drove 1 hr out to this dealer for a used car and we’re not disappointed.
Honest, efficient and no games. In and out in no time and put together a great deal. Thank you so much.
The only reason I’m giving 5 stars is for TROY—he is extremely personable, knowledgeable and has a great attitude. I had a question 6 days after service was performed on my vehicle and left a voice message for my service advisor. After not hearing back for a few hours I text the service department line overseen by Troy and he answered within MINUTES. That is the level of service and prompt response time customers deserve and keeps them coming back. Troy not only answered my questions but explained the reasoning which made me feel like he actually cares about his customers and their safety. Thank you so much!!
Very informative and really gave every effort to diagnose what was with my car. Doug was very helpful and made sure that we were looked after.
Great service, easy to deal with. Very straightforward. Would buy from again
The young lady who took care of me was very helpful, friendly and knowledgeable. She had me in and out in no time. The best place to get your factory parts.
Everyone at Orlando Dodge Chrysler was so great to work with. They took care of all the details and went the extra mile to satisfy us. Special thanks to Dillon and Alex for all they did for us.
Fantastic Service! Phenomenal Client support... From the initial call to inquire to the assignment of a Representative, to Client Follow-Up, to engagement and guidance... All the way to SIGNATURE!!!This fantastic Dealership worked as a TEAM... To erase my completely NEGATIVE. previously held perceptions about the entire Automotive Service INDUSTRY!!! I PROMISE YOU...These Guys are ”Like No OTHER!!” Forget the past. They proved its NOT THE INDUSTRY... Its the Automotive Dealership - RELATIONSHIP! EVERY Dealership is NOT THE SAME!!If... If you arent their customer and you own, seek to purchase or love someone with a vehicle:THEN YOU SHOULD BE!Become a customer and experience the difference integrity, knowledge and power makes!!! No REGRETS!
Andrew was great. Amazing customer service:)
Great experience and customer service! Would definitely recommend and purchase from again!
Promptly greeted at the service department, ticket written quickly, and the service was completed on schedule. My service advisor Troy was knowledgeable and offered a current service promotion that saved me money. Very satisfied!
Diamond was very polite and understood my needs.she gave me updates and my car was ready before I expected it to be.i will be asking for her next time I visit.thank you Diamond and Orlando Dodge!
I took my sons car for an oil change. Diamond was courteous and efficient. She gave me details about my sons warranty coverage for his car and informed me of upcoming service that was needed.
Jennifer Wynn was a great help to me! In the past I’ve been very disappointed with my service at the dealership, but I’m glad I finally received the chance to have Jennifer as my service advisor! She made sure that I was taken care of in every way! My issue was taken care of promptly and the service tech who worked on my vehicle was very accommodating to both her and I! I’m hoping that my experiences can continue to be good, and I will always ask for her whenever I’m in need! She’s the best!!!
Great place. Staff took care of us right away. awesome.
Orlando Dodge Christ Jeep dealer I always have the great experience when ever I have a service done with my truck or any questions I have they communicate with me and they are really polite and thank you so much for the service. If ever will buy another car its going to be through them great service.
!!!WARNING - DO NOT BUY!!!!!!WILL NOT REFUND OWED MONEY!!!!!!XZILON GREEN IS A SCAM!!!Not only is the Xzilon treatment worthless (do your research) but its also NON REFUNDABLE. Of course Dodge of Orlando doesnt tell you this at the time of purchase. After they claimed to not be able to schedule us for Xzilon, we decided against it so we can repaint at their body shop instead. We then explain and request this a week after our used car purchase only to be met with a sorry, its non refundable. They would have received that $1700 plus more for a paint job.....their loss.They will take your money with a warm smile and ignore you when you are owed service or money.We decided to trade in our Charger for something economical and went to Autonation Toyota of Winter Park (AMAZING SERVICE). Submitted appropriate paperwork for a prorated extended warranty refund on March 10th. Assuming the process would take a couple months, we wait. We call July 1st only to get voicemails, so we email. Still no response.If you are looking for a new or used vehicle go to the following dealerships all within 20 minutes of Dodge of Orlando.Mullinax Ford Apopka: One new purchase and one trade. Always a pleasurable experience. Ask for Nelson Santana (awesome guy).Autonation Toyota of Winter Park: Worked with us on Dodge Charger trade. Amazing sales staff that wont try to sell you anything unnecessary and completely honest with their opinion. Ask for Marcus Leal (great guy).CDJR of Seminole County: We have not dealt with them personally but know people who have and totally loved them.If you have already purchased, GOOD LUCK!
I wasted a day leaving my car there. I dropped it off at 9:30 AM and was told it would be ready that afternoon. It never went in for the two recall items that were to be fixed. I understand one of the mechanics was out, but maybe I should have been asked to reschedule. Instead, I call about 3 PM only to be told its not going to be ready today. The offered me a rental. I said why, is my car not working. He said, no, but if you take it, it will fall to the back of the cue. I preferred to drive my car home. When was he going to call me and tell me my car would not get looked at today? I probably would not have gotten a call at all had I not reached out to Alan myself. I was not happy at all and did not want a rental. I have called the manager twice (BC) and he has yet to return my call. I do not feel valued there. They lack diversity in key positions and Ill be writing more about this.