Great place with great customer service. My moms car had been in three times this year and always happy with them.

I came in for an estimate for a side swipe. Did not even make an appointment to get an estimate. The lady told me that the price will depend on weather the I go through insurance or not. I honestly felt like the scam is in progress. Any shop that changes the value of what they do based on who pays is not something I would want to use.

I drive a Ford F150 pickup truck and unfortunately had to go in for a front bumper repair. They finished the repairs in a reasonable amount of time.I picked my truck up early one morning and noted to the gentleman that there was damage to the rear panel like someone had sideswiped my truck pulling into the garage. The manager wasnt immediately available but did respond. She assured me it would be taken care of but had to order the decal and fender. Unfortunately, through COVID a new manager came in and they have refused to fix the damage the shop had done. Theres plenty of documentation, photos pre and post to prove it all. I cannot believe the poor service and lack of taking ownership of their error. I am going the legal route but I would NEVER USE THEM. To add insult to injury the front bumper they replaced now has rust spots from a shotty paint job. Do yourself a favor and DONT USE THIS SHOP!!!

These guys are very nice and professional, not your typical collision center crowed. They did an amazing job after I had $5k dollar worth of damage by hitting a racoon 🐹 on I95 North, driving back from Miami to Orlando. They transformed the sexy car back to life and gave her the sexy back.....look at the two pictures after the work was complete. The car looked brand new, so new that another delar offered me to buy my car!

I had a very minor issue that required 20 minutes of work. Carlos told me hed squeeze me in quickly and charged me an incredibly reasonable fee. Everyone that recommended Gerber informed me that they could be trusted with pricing, and I certainly found that to be the case.

I have taken three cars to Gerber, and wouldnt go anywhere else for service. They are efficient and do a quality job on repairs. I love that my car always comes back washed, detailed, and ready to go!

After an auto accident, my insurance company recommended Gerber and I can see why. Everyone was very courteous and knowledgeable, repairs were completed ahead of schedule, and the car looks great. Im a very happy customer.

The quality of my car repair, timeliness, and customer service were amazing

Nice place to get the car fix

Carlos took care of our problem quickly, simply and with a smile.

Always excellent service!

I arrived a little late due to the car continuously stalling and I was informed that each customer gets ten minutes and ten minutes only and I will have to reschedule or wait indefinitely until someone could get around to me. No, we will get you in as soon as possible. No, let me see what we can do for you. Just shut up and wait and MAYBE someone will call you eventually. There are too many options for car repair to go to a place that acts like the are doing you a big favor. If they act like that upon intake I can only imagine how terrible they will be with information and repairs. No thanks. Edit: I would be happy to. It was your St. Cloud shop. Visit scheduled ( according to your staff) at 10:10. I arrived at 10:22. On Thursday oct 3. Referred by Geico who gave me a new shop that took me immediately.

Good and friendly staff.

I took my car in after someone spray painted my hood. Their estimator, Darren, was the most helpful, explaining what was wrong, how the could fix it and the process of doing that. He answered absolutely every questions I had. My car is bright orange with metallic flecks, and he made sure I was comfortable that they could repaint and blend the car.The process was supposed to take a week, but I dropped my car off on a Friday, and was able to pick it up Tuesday after work. Everything I left in the car was untouched, and the car was cleaned and detail spotless when it rolled out. They worked directly with my insurance company to help me fix my car back to brand new.I will definitely recommend them in the future!

Staff was excellent, I received great customer service, The staff followed up with the Service that was being done, very frequently!Fernando and the staff were very plesent. I would recommend this establishment to friends and family.Thank you very much!Pedro Hernandez JrEXCELLENT WORK ⭐️⭐️⭐️⭐️⭐️

Gerber kept me up to date on the status of my car daily. I was notified as soon as it was ready. When I went to go pick up my car, my car was in great condition and the service was impeccable.

Worst Experience ever. When I came to pick up my car, I did not have time to inspect it all fully on the spot due to being on a time crunch as I was using my lunch break at work to pick it up. When I turned my car on and turned the radio on it said I needed the code. I went back inside and asked what they code was and no one knew what it was and they stated they would need to contact Acura and find it. This should’ve been done prior to me picking up my car. I stated I needed to get back to work and the manager stated she would send someone to my office to get it all set up. Once Tony came to set up my radio, I had to leave my desk and I met him up at my car to give him my car keys and when I did I noticed a piece near my windshield was loose and hanging, he tried to just push it in but said he would call his manager to find out how to snap it back in. He said once he was done fixing my car he would give me a call to get my keys from him. When he was done I walked back to my car and noticed the piece near my windshield was still not fixed, so he said he would drive back, grab his manager and when he got back to my office he would call me so I could give him my keys again. When he returned I had to leave my desk again so I could give him my keys and when he was done I had to leave my desk again to pick them up. When I had time later that night to look at my car I noticed that some of the pieces they replaced on my car were very used pieces and had scratches and chips of paint missing. One being the front fender near my headlights. The next day I noticed now the other side of my windshield had the same piece loose and not snapped in all the way. Later that day, after work I turned my car on and noticed the air vents near my radio did not work and I now had a light on my dash saying “Check Emission System”. Also the left head light must not be sealed correctly because it was raining and there is moisture all inside the headlights. I have called to make complaints early morning two days in a row and the lady answering the phone told me both times she would have someone call me and I have yet to receive a phone call.

Gerber Collision and Glass located on Amelia st in Orlando was one of the best decisions weve ever made. From the beginning they were professional, courteous and understanding.They had a local car rental company pick us up directly from their shop immediately after we dropped off the vehicle. Amy was very polite in describing the details step by step throught the entire process to us. Once we got the news our vehicle was ready to pick up we didnt know what to expect since we never used them before but was pleasantly surprised to see the phenomenal work done to our vehicle. It looked like new again. Both myself and my wife were very happy. I am very picky with who does any work to our vehicles and I wouldnt hesitate to take any of our vehicles back to get work done at Gerber Collision and Glass on Amelia st. We didnt get to meet the entire staff but the ones we did have interactions with were awesome! Thanks Fernando, Amy, Carla and the rest of the crew there👍Great job!

Fast courteous professional and multiple locations good detailed documentation for an auto body repair

The quality of my car repair, timeliness, and customer service were amazing. Completed before the promised date. Much more pleased with Gerber than I have been with other body shops in the area.

I left a 1 star review months ago for poor service and repair. Now months later as im doing maintenance on my own vehicle im finding parts missing and broken parts glued onto my car. I cant change my tag light bulbs because these idiots epoxied the housing into the bumper instead of changing the housing like they should have when they broke it.They told me certain parts have to be broken to be removed which i knew was bull***t im a mechanic and I can take anything off of any car without breaking it as long as the proper work procedure is provided. But apparently all my skills yield is management laughing in my face.They deserve negative stars but the worst i can do is 1.

If you want your car to be properly repaired. DO NOT BRING IT HERE.Fernando is a snake and will make up excuse after excuse as to why the work performed is garbage. Listing this location as a collision repair center should be a crime of false advertising.

The worst service ever. First of all, they took forever getting an estimate over and blamed it on their internet and phone system being down for approximately one week. Fernando Garcia kept saying that my vehicle was a total loss never looked for alternative parts as he said he would. Kept giving misleading information and even lied about when he contacted an adjuster when email times and dates do not lie. Lets not forget how he failed to submit an invoice that he clearly had in his possession prior to submitting a request for a final supplement and because of his failure to submit the invoice when he should have it delayed them releasing my vehicle. There is so much more I can write a novel. Do not bring your car to this location.

My car was returned to me with a dead battery, the ABS light on, the wheel positioning no longer displaying on the dashboard, and the car was out of alignment even though I paid to have it aligned. When I brought my car back to Gerber after they received payment for my insurance claim, I was accused by the Shop Manager of having the car in an accident from the time I picked it up at Gerber and drove it less than 5 miles directly to Lexus, I was told my car did not have the feature that displayed wheel positioning, and I was told that the ABS module was bad and needed to be replaced. My car was diagnosed by Lexus and it was quickly determined that the programming for the Anti-Lock Braking System (ABS) and related systems in my car had been deleted due to the car being without power for an extended period of time during servicing at Gerber (the car was in their shop for 6 weeks). Once the module was reprogrammed, the ABS light turned off, the wheel positioning displayed on the dashboard, and the steering column was able to be centered in relation to the tires. The extended period without power also explains why the battery, which was still under warranty, had been drained and had to be jumped when leaving the Gerber parking lot after servicing. Lexus noted that Gerber should have been able to identify the programming issue and was negligent to release the car back to me without the safety features engaged. In essence, I was driving a car with no ABS system. It was just a really poor experience and my impression was that they got paid and didnt want to deal with it anymore. I am angered that they released the car to me without the ABS engaged and without warning me that it was not engaged.

This place is awasome! The staff is very professional and helpful. My car looks great, better than new. Thank you guys!

I had my Lexus fixed at the lake Mary gerber location and I didn’t have issues with them. So when I had an accident on my other car I decided to get an estimate at this location because of my previous experience.I made an appointment for 9 am Monday to get it looked at.I got my estimate on Tuesday around 7ish even thought I thought they closed at 5. Amy called and apologized for the delay and explained she was training someone at the time.

Customer Service here is absolutely amazing. Amy went above and beyond what she needed to do as well as the lady the works at the front desk!While some people may be fine with the polishing they do, I have a feeling a lot of people would be taking their car somewhere else after getting it back to have it properly detailed.The paint came out terrible and they had to repaint the car (after trying to give it back to me). The second time I got the car the paint was significantly better however there are still runs in a few spots, and swirls/hazing all over the paint. As well as some dings still left on the car from the incident that brought my car here in the first place.I also have issues with a few rattles on my headliner after they reinstalled it.Cant stress enough how much help Amy was, shes the only reason Im not furious with the repairs done to my car. Cant recommend this shop without feeling like I would ruin someones day when they see their car though.

Came to pick up tags from a wrecked car. The facility appears to be very clean and efficient.

Rebecca Amy and tanny and all the staff are truly incredible. I got in an accident in Orlando driving from Michigan. There was never a level of uncertainty and they filled and put up with all my special requests. Truly the only gerber in Orlando you should look at. I never do these reviews but I just had too.

Do not bring your car here. They are holding my car hostage because they are arguing with my insurance company.

Great job on repairs

Great honest people

Great customer service.

Poor quality repairs

This place charged my insurance and never ordered parts.

They did a very horrible job my car went in to get fixed an came out more messed up

The folks here were very friendly

Cool people

With a friend

People are very friendly