This Massage Envy location should be used as a standard for the rest. There are three Massage Envy locations that are closer than this one for me, but the atmosphere here is great. The tranquility room is just that...a tranquility room. I have been to another location and they didnt even have the calming music or visual with the fish on the wall, which is also very calming.The people at the front desk are always very welcoming and friendly. The manager, JP, is also very friendly. You feel valued as a customer.Because of my long-time therapist, Will, leaving, I had no choice but to start with another therapist. Will was incredible and had helped me for a very long time. I knew I would miss him. Unfortunately, he moved out of state. So I started with Mayra and she has been terrific.As I said, I travel 40 minutes to get here, and its because of the atmosphere that has been created at this location by the owner and the staff. Check it out for yourself. You wont be sorry.

The customer service at this location is great. Becca was very helpful and professional.- Camille

David is amazing. Always a nice, very relaxing experience. I look forward to my monthly visits.

Myra gave me a prenatal massage to help with some sciatic pain Ive been experiencing. She was very professional, kind, and made sure I was comfortable the whole time. I had a very enjoyable experience and would definitely go back!

Bree is great! I get very painful muscle spasms near my right shoulder blade and lumbar region. I have 4 fused vertebrae in my lumbar. I’ve experienced numbness in my right arm. When Bree was working on my neck she was able to duplicate the numbness. I was surprised this happened but it tells me I may have additional issues with my vertebrae so I’m going to the doctor to address this issue. I’m always looking for ways to feel better and I hit the jackpot with Bree! Thank you dear!

This was my first time visiting this location. The staff was friendly, the waiting rooms were well maintained and relaxing ambiance. My 60 minute massage felt like only 15 minutes. Time flies when you are super relaxed. Time to schedule my next appointment. #envy #massage #massageEnvy #relax

Had an issue with not being able to make an appointment on the day of my scheduled appointment. The manager knew i was upset about being charged almost $100 dollars on my card so he refunded me back half of the money. I really appreciated that he took the time to hear me out and give some of my money back.

I love it here ! ❤ GREAT SERVICE.

Great location in sodo other shops and resturants. Great staff

They were able to take me on short notice. Thanks Brittany!

Not bad. you have to sign for a year to get a good massage rate. There are other options as well. Very professional service.

Update: today is 1/28/21 still no refund on-site and was told I have to wait another 10 days . However the first 2 “refunds” never went through so what is different about a 3rd? Check your google reviews before booking here! THEY ARE KNOWN FOR NOT REFUNDING MONEY!!!! Cooperate never calls you back and no one at this store has answers!!!I have been waiting for a refund since 1/3 because one of the girl up front checked me out under someone else’s name. I waited past the 3-5 business days to call the location after calling my bank. I have spoken to multiple people and managers and keep getting a run around. One of the people I spoke too was really really rude getting an attitude with me when I tried to explain the situation. No one ever calls back when they say they are going to and here we are on the 19th and I now have to wait again until Friday for an answer. This is ridiculous the massage I had was great and the masseuse was so nice and professional but everything else going on will make me never come back to a massage envy again.

Bday trip for myself from MD to visit my cousin for her bday local, and 4 of us booked massages. My massage was mediocre at best considering the woman I had was a bit older and frail but sweet, so no big deal. Everyone else seemed pls with their massage. i just prefer a bit stronger hands. The issue came in when I paid for my cuz as her bday surprise but then they confused her with one other girl and still charged her while i was outside. So they promised to refund her. She fought with them about it for weeks and still no refund. Come to find out they refunded me not her 2 wks later. I called to confirm I got the refund and the Manager J Paul was full of attitude and very dismissive. I did not let him push me off the phone and spoke directly to Izzy who was pleasant and hopefully they dont make anymore mistakes. Moral of the story the manager has to go and they need to be more careful about how they do business.

Get staff. Excellent service.

I had a massage that expired when everything was closed during Covid times. I booked an appointment recently to use the last massage and Massage Envy not only failed to honor the massage that had expired when I had absolutely no control over the expiration, they also refused to at least honor the rate at which that massage had been purchased. Adding insult to injury the massage was extremely poor quality and felt very haphazard. I’m truly disappointed that this company feels entitled to take advantage of clients during a really difficult period.

This business may be the largest scam in modern times. Once they have your credit card it is virtually impossible to ever get them to stop billing you without canceling your credit card. They have been dragging my wife on for months with excuses for why they can’t move or freeze her account and continue to bill us. Unless you plan to get a massage every month for the rest do your life, don’t join, or get ready to throw a bunch of money away.

I have canceled my membership on June 2020 before I left United States, However I was charged in July even thought I have already left the Stares. I emailed but no response.I would appreciate if someone reply my email: [email protected] you,..... Lynette W Shippey

I just got a 90 minute massage from Marily at this location and I think it was the best massage I have had in my entire life. Super sweet woman with just the right amount of pressure. She deserves five additional starts above her perfect score of five.

TL is the best!! My to go to Girl! She has magical/healing hands

Tracy is always amazing!

They refuse to cancel a membership even after emailing as per the contract months in advance. Beware!

My massage with Michal was amazing. I’ve never had someone give me such a great deep tissue massage before. Highly recommend him.

Rude ownership (Jean-Paul, specifically). The membership packages are a total scam--do not get them unless you enjoy watching your money being thrown down the drain.

Only 4 stars because the non member pricing is actually insane. 5 star place.The intro rate massages are super duper worth it and you should definitely come here at least once. You wont regret it. Sadly, it gets VERY steep for repeat massages, but that doesnt take away from the absolutely top notch quality.

I had an amazing facial with Stacey and I would highly recommend her.Positives: staff was kind and accommodating and able to book an appointment that would work with my schedule.Esthetician was very knowledgeable and had great tips for my skin regimen.The environment was so relaxing I enjoyed my time here and felt rejuvenated when I left.Negatives: the only negative thing I experienced was finding parking which isn’t really the businesses fault but I would definitely recommend giving yourself 10 minutes to find parking or park and in garage and walk.

Ashley is awesome. She has really helped my old neck and back issues. It just keeps getting better every time I go. She knows how to heal!

Today made my Fourth overall visit. Every tech ive had, did a great job on me. I often get the deep tissue massage. Today my tech was David, a Navy vet. He did an excellent full body w focus on my calves( runner problems). Very great bed side manors. Hands strong enough to get the deep knots out, but gentle enough to relax the muscles in my neck. I LOVE how he focused on my feet, felt like my circulation improved instantly. Thanks David, see ya next month.

Very nice place, everyone is so friendly! Erin rocks, my massages are always amazing and I feel so much better after. I have pain in my neck and shoulders, also sciatic pain on the regular, but after a massage, I have about 90% less pain! It’s amazing! Check them out!

I have been a member for years. Always a great experience, except one time when I agreed to a man for a message and he had hairy arms. Just kidding, I am a guy. Never had a bad message. Always friendly, great service. They are busy on Sunday, so book early for that day of the week. Otherwise, great availablity. I saw a negative review and could not believe it. I guess you cant make everyone happy, all the time. Also, this is a great value, if you like massages. Signed, A Very Happy Customer!!!

Consistently great experience and friendly staff. Have just moved downtown and been to this location three times already. Have worked been working with Lisa and I highly recommend.

How I feel about massage envy is ZERO STARSI really want to rate this a ZERO ...They told me if I canceled I can use the accrued visits I paid for which were 8 massage sessions in one year that I paid for and did not use. So today I call and Megan tells me it expires within 30-60 days after cancellation... ARE YOU FREAKING KIDDING ME!!! as long as they get $70 monthly they do not harass you but now that I want to go get a facial and use my 8 pending visits I CAN NOT!!! I WILL NOT RECOMMEND THIS COMPANY FOR MASSAGES .. GO SOME WHERE ELSE LIKE HAND AND STONES .... I basically lost $560 dollars ...

Second time here since Im in town from Maryland and I have to say, Thomas, you were awesome! I was not feeling too well before but afterward, I felt way better. Thank you.

This location is great. Super nice people. Ask for Will, he does amazing energy work.

Very nice, clean, quiet place. Guadalupe is amazing for deep tissue massage! I

Very friendly staff. I had Kevin give me a massage and he knew exactly what to do. I was very pleased with the cleanliness and facility. Very relaxing. I plan on getting a membership.

This is the only place Ive ever gone for massages and Ive had great experiences each time. Leah (she comes up as Leah/Ellie in the system) is awesome and I highly recommend her!

Luis is the best therapist ever! Thanks for all your help. My back feels great.

I have been a member for several years now, and Erin is the reason why I keep going back, she truly has gifted hands and has a passion for helping others feel better and relaxed!

Mi wife visit the Sodo Facilities yesterday,, she is 28 weeks pregnant and was feeling the baby weight on her back,, she came back brand new with a lot of energy and happier. She states Lana not only make her and the baby feel stress relieve but make her laugh the entire section. Thank you for above and beyond service. 😃

Kevin was awesome. He really listened to my concerns about the problems and pain I have been having months after my a car accident. He taught me a technique to mentally loosen up and not become so tense. during the message.Erica at the front desk was also a charm! very responsive and made sure to take me step by step with everything (since I am new to massage envy) they have a great membership plan thats definitely worth it for those that need a monthly message without breaking the bank.I will be coming back to see kevin regularly, thank you erica for the recommendation!

It has been a couple weeks, but I have to leave a review for my experience with David. One of the major benefits of Massage Envy is there are several locations across the country, making it easy to receive the same spa experience while traveling. Finding myself in Orlando and in desperate need of a massage, I booked an appointment for a friend and I. I have always gone with a female massage therapist, as that is what I feel comfortable with, but scheduling last minute left me with two options between my friend and I. I went with David and I could not be more thrilled with the experience!!! David took the time to conduct a thorough history and assess my needs unlike any other massage therapist I have encountered. Being in health care, I pay attention to detail and the care that other professionals deliver. I was blown away by Davids knowledge and skillset in working with the musculoskeletal system. I left feeling amazing and more satisfied than I have ever been at my home location. Davids skillset is truly an art, and his dedication to studying the human body and biomechanics further lends to his craft. If you ever find yourself in Orlando, be sure to ask for David at the SODO location. You will not regret it!! Youre welcome in advance.

Dont listen to their sales representatives. They flat out lied to me whether from stupidity or lack of morals and told me you can cancel your membership at anytime, no worries! and there wont be any fees for cancelling before the end of the membership. And after months of dealing with this the managers will not take responsibility for their sales team and want me to pay to get out of my membership. Will never go back here or to any Massage Envy again.

My therapist was Ashley & she was amazing. love this location & was very pleased with staff & service.

Always have an excellent therapist. Nice accommodations, and reasonable prices

Ask for David!! He rocks!!! I’ve been a client here since 2011, and until him, had never found an individual therapist that I was inclined to be loyal to. Now I always wait for David if he’s booked. The office staff is very friendly, and the location always looks very clean.

Love this place. Been going for years

Peter is the best Massage Therapist EVER! Great staff, especially Megan she is my favorite!

I went there with a very bad sore feet, and just wanted my feet done, nothing else, and the person mostly did my legs and some of my feet. And then they wanted me to go on this other thing monthly payment. And they just want money, I would 100% not recommend these people at all. Big waste of time and money

ALL of the staff members are well trained, very pleasant and most know your name when you walk in,My massage Therapist is TL and they DONT GET ANY BETTER!!!!!!!!!! She is very good at her job, and personable, love dat girly-friend of mine

Carol is soooo good! Very meticulous & caring

Love the place and service but dislike the location. Parking is limited and you may need to park in the nearby parking garage.

Great location and friendly staff.

I dont know if all the locations do this but this location sold me a recycled gift card. I was so glad that I opened the sealed envelope they gave because the gift card looked like something that they recovered from the trash. Disgusting. I dont think they should be recycled...who knows where the last holder had it or did with it. In any case, I made the trip back to the location after calling them. The manager was behind the counter and couldnt bother to apologize for my inconvenience or anything. Just looked at me and walked away. Management 101. I will never go into this location again.

The staff will say anything to get a sale. Contrary to what I was told when I signed up you can not cancel your membership at any time. Rip off!!!! When I called to complain the manager was very unprofessional. The massages are mediocre. The goal is to get you in and get you out. Since I am forced to stick it out for the rest of the year I will try another location but I am particularly dissatisfied with the sodo location.

Staff is very friendly. Recommend having Marily!

Great location. Just gotta find parking.

Horrible, horrible customer service. I would not recommend this company.

Peter! That’s all I am going to say because it is already hard to get an appt with him. Peter!!!

I just walked by, it looked nice

My place for relaxation.

Always does a good job

Peter Patterson is a great therapist

The very best Massage Envy location

Awesome massages and customer service!

I love this place

Reasonable and prompt

Amazing staff

Excellent treatment!

Good service

Mayra was great

Amazing

Amazing

Satisfied

Great