They first tried to cancel my policy and tell me I was behind on payments. I had a payment come out of my account for the full amount, but Alfa was only showing a portion was paid. They couldnt tell me where the rest of my money went. Keep in mind that I call them every month, they tell me the amount I need to pay, and I pay it. So, in order to keep my policy, we had to set up for Alfa to automatically draft our account. Great. We got that set up and thought we were good to go. Get a call from Alfa this week wanting US to see if Decembers payment came out. It did not come out. Why? WHO KNOWS. But its getting to the point where I want to have my insurance policy elsewhere.