Thank you for getting me in on such short notice and fixing my car for me. Went in with out an appointment and you guys were able to get me seen in a timely matter. Thank you so much I will be sure to refer you guys.

They usually can get you right in and can do things in a timely fashion with quality work. Justin and the entire staff is very down to earth friendly and understanding and will go out of the way to help you out the best they can.

This place is great! They got me in and out pretty quickly without making me wait around for an unnecessarily long time. Justin was very kind and helpful and did not try to rip me off like many places do. I highly recommend taking your vehicle here

Always willing and able to go the extra mile to get the job done and very reasonable . Justin and staff are a pleasure to deal with.

Ive never been so close to yelling at someone in my life, and Ive worked retail or hospitality for my entire work career and understand how things go. I called the Oneida location this morning to make an appointment to have tires mounted and balanced, and get an alignment for my Dodge Dart. No problem, made an appointment for 2:30 that afternoon. Justin on the phone didnt ask any questions, but I figured they might be busy at the moment, ok no issue.I arrive a few minutes early and go in. Tell the guy at the counter why I was there and go to hand him my key. I should have known things werent going to go well when the guy at the counter not only didnt ask if I had an appointment, but when I told him I had one, didnt want my phone number, name, or car make/model. He didnt confirm what I was having done, give me a quote or a time frame...but I really needed the new tires on and had a last minute day off to get it done, so I went ahead anyway. Big mistake.I get a ride back and 1 hour, 2 hours, almost  3 hours go by with no call. OK, maybe they forgot to call. Been there, done that.  So at 5 after 5pm I call the shop. A guy named Jack answers. Says the car isnt done, they were behind all day. Wants to confirm the things being done because they werent sure somehow. Asks if Id gotten a quote. I say no, no one said anything to me. He quotes me $120 for the mount/balance abd another $125 for the alignment. Thats pricy for the work, car, and area and I tell him so. In fact, he corrects me, the alignment isnt $125, its $124.99, I was wrong. Seriously.I tell Jack I had expected the work to already be done and since it wasnt, to skip the alignment. Its more than the other shops on the same street and I dont have the time (Remember that last minute day off I had... boss was now trying to call me in and my day is going sideways fast).  Jack assures me the tire portion was 70% done and it would be ready in 30. I make him promise me hell call when it is. Great, late, but at least its almost done.5:30 rolls around and still no word. My boyfriend drives me to the place, where I see my car is still on the lift and they are working on someone elses vehicle (nice guy and his 2 kids, I feel bad that they can practically see the tension rolling off of me).  We then sit in complete silence for another 30 minutes, now well past the shops 6pm closing time, as I watch them finish up Nice Guys car and cash him out, leaving only me and my mounting rage. Remember, I work service, I know it could have been handled better.Its now 6:18...car is done, Jack says. Tells me the TPMS sensors I supplied wont read on their machine (they reset with driving milage, but what would I know). Asks if I want to bring it back tomorrow when someone else can look at it. I politely decline. It comes out to $112.28 for the mount balance. I go to hand him cash, he says he wants a card, he cant make change. Told him Id rather pay in cash  its ok, I have exact. Jack then puts away my money into a drawer full of other change. Yup.Get into car, start to slowly drive out of the shop. Breathing deeply to calm down. Then I notice my car is making noise in the drivers front wheel area. Its rhythmic and regular and gets louder with speed. Ive driven all of 40 feet. Pull into parking lot next door, the wheel weight is rubbing against the caliper, somehow. Some way.  Flip around and drive it right back. Theyre baffled. Take it back to fix it. Its now 6:25pm. We leave, finally, at 6:41.If I could leave no stars, I would. Utterly disappointed.

I like Jacks work on my car its always great when we come here for work

Im from out of town and needed an oil change. Very nice and courteous employees . Oil change was quick. Thanks Guys.

After convincing me my car wouldnt pass inspection because passenger mirror missing I didnt have it done just has oil changed. paid then left looked at my bill and they charged me for inspection so i went back took 30 mins to get my money back! I get home and look up nys inspection regulations and surprise like I thought you do NOT need passenger mirror!!!

Waited over a month for the inspection guy to get his license! Finally got my car in for an oil change and inspection. They called me and said my car failed inspection due to the tire condition, they then tried to convince me to buy $600 tires from them. When I said no and went to pick up my car the price magically decreased when he tried to get my to buy the same tires for $450. They told me my tires were too bald to drive and would not give me a temporary inspection to get a second opinion. They didn’t bother to show me the measurements or anything! He continued to tell me the car is a hazard on the road and I should buy the tires and let them take care of it there. It was clear that I was a young female they thought they could take advantage of! I took my car somewhere else that same day and not only did the inspection pass they stated I have at lease 15,000 miles before I need to think about new tires! I will never go to Monro again they try to rip you off and I certainly wouldn’t recommend anyone else to go their either!

Great service and Justin was so helpful. Number one for customer service.

Went for inspection, removed my sticker needed a part was on back order so now i have to drive a vehicle with no inspection sticker.

Excellent customer service! In and out very fast for oil change.

I always have a great experience at Monroes. Friendly and curtious. I trust them with all my car needs.

These guys are awesome. They tell it true and dont tack on unneeded things. Theyre not a chop-shop, like the Mavis up the street, either.

Horrible mechanics... and their customer service is worse.In fact, the responses they give on here alone are all predfined, one guy said he got mushroom sauce from them and they responded theyre glad he was satisfied with their services....Go to a real garage, with real mechanics, not these high school drop outs.

I cant give them a horrible rating because I have to admit, they got me out of a small jam. It was just a REALLY long wait for a fairly simple job that I had an appointment for and ended up lasting like 6 hours. The gentleman who ran the office I think just has to learn how to tell people no. He was very nice though. I recommend the place if you are in a jam, but I would not as your regular car repair place.

I needed my car worked on and everyone said i had to have an appt they was the only ones that helped me.

Friendy staff great service Justin is the best

Oil change was completed in a timely manner.

Fast and reasonably priced. Kind staff

Had a great experience here. Scheduled a last minute oil change and routine service, and they were able to squeeze me in same day. Impressed by the responsiveness and care about customer service. They worked efficiently, but didn’t rush through my car. For quick and reliable service, would definitely come back here in the future!

Only place that Ive ever trusted with my car

I was recently at shop 106 in Oneida NY to have my brakes checked and no surprise I needed new pads and rotors all the way around. Assistant Manager Justin and his assistant were amazing. They were very helpful and informative and even stayed after hours to complete the work and made sure that I got back on the road safe. Hands down the best customer service I have ever received.Sincerely,Mike Pedersen

They were very good about getting me in the same day to have my Cars State Inspection done,as I had recently been in hospital and had totally forgotten about it,So was driving around with A expired Sticker. Had called somewhere else and they wouldnt even offer to get me in for another 4 or 5 days!! When I got there for my Appointment,they got me right in, they were very nice and helpful. Will definitely be back and would recommend them if asked.

They always treat me very well. I always come in for oil changes and they always take the time and go over my car and make sure everything else is well. The guys there are so nice and always answer my questions and give me the best price. I been coming here for 6 years and I never go anywhere else

Staff is amazing!!! Very accommodating!!! I’m from Oswego so it’s like I’m always using this location as a last minute heading out of town and forgot to get my oil changed or I have a flat. But no worries 😉 these guys make sure I’m taken care of and in a timely manner. Super friendly and knowledgeable!!!! I wish this level of service was provided at all locations!!

Im very glad I came here today. Clean place. Very quick service. They explained everything they were going to do and asked my opinion. I feel like this is a very honest business. I will recommend them to everyone that I talk to.

Staff was very welcoming and friendly when I arrived. They were also very understanding and patient with other customers that came in. It was easy to see that they care about the customer.

I have been going to Monroe Muffler in Oneida since November 2018. Jim and his team are Awesome! They really try hard to get your vehicle serviced that day in reasonable time even if you don’t have an appointment! They are friendly and courteous!Kim Haley

Jim is the best thing that has happened to this store. He knows how to efficiently run a store and to take care of his customers. He gives you the facts and helps you find the best scenario to safely get you on the road. As long as he is running the store, I’ll continue to bring my vehicles to Monro Oneida, NY.

Great experience. Called for an oil change, they got me in the same day. Friendly staff, excellent customer service.

Monroe has been doing my familys auto work for years. A few years back the service went down a level but my man Don brought that back up to top notch in my book! The informative work and customer service are phenomenal. I will never go anywhere else for service as long as hes there. 5 stars isnt enough for that kind of dedication! Thanks Don!

Absolutely amazing the manager was straight forward and physically shown and kept up to date with me throughout the entire repair process. Kept prices fair and everything made sense. 10/10 would recommend

Did an amazing job on my back breaks after finding out silver City had completely destroyed my back brakes and then they were able to tell me to that there was no way they fixed my exhaust the way they were supposed to be replacing the flex pipe and it was very clear they didnt replace it they told me and thats why my the exhaust started leaking again after 2 months of having it back from them. Would recommend here if youre looking for a good place to do work to your car.

MyCAR PASSED. THE NEW YORK STATE CAR INSPECTION. WELL DONE MECHANICALLY INCLINED EXCELLENT. FANTASTIC GUYS. JOHNNY ON THE SPOT. THANK YOU

My car was in good hands with Dante at the desk and Ken doing the inspection. Both were personable, friendly and knew the job. The outdoor seating is a nice addition. Thanks for the heads up for a discount on the next service call. See you then

Careful and honest workmanshipWe are from Boston and had a car breakdown on the highway I-90 today when we were travelling 300 miles away from home. We had no idea about where we are, just tapping the GPS for the nearest repair shop. Most of the local shops refused to service our Jaguar except this shop. We first visited Ford NYE and they sent us this Monro for oil chance and break check-ups.The senior technician spent at least an hour for our car whether it is safe to drive another 300 miles to home. He gave us an assurance of safety after his thorough inspection but he charged us only $19.99 for oil change.He was friendly and helpful with a full of compassion. I really appreciate their service and for them to be good Samaritans. Careful and honest; I would definitely recommend this shop.

Monro has a great atmosphere and the employees are always very helpful going above and beyond for everyone they provide for. Ive brought in numerous vehicles All having their own issues but the employees are all straight forward and are looking out for everyones best interest even if it means they miss out on something bigger and better. Definitely family friendly. I would recommend to everyone. Thanks Monro

Customer service was excellent. Got me the best deal on my tires. Great shop. I come here often.

Anther great experience getting my car fixed. I’ve been taking my car here for 5 years and they are always HONEST and courteous. My car is always repaired correctly at a reasonable cost. I will continue to recommend Monroe Muffler in Oneida for the work they do.

I returned to Monro to request they rectify a problem. When I had my oil change and NY State inspection in the past 3 weeks, the mechanic C Ricky Chen, put the lug nuts on so tight they could not be removed. I was changing the brakes, that I also was advised was needed, and broke 2 bolts as well as ruining 10 lug nuts Justin, who manned the desk, was very receptive to assisting me, but Ricky refused to replace the bolts. Ricky also told Justin he does not use a torque stick. I left without having the repair, as Ricky was the only mechanic on duty, and I refused to have him work on my vehicle again. Justin provided me with the 2 bolts, that I took home and did the repair myself.I am extremely dissatisfied with the mechanics attitude and his refusal to own up to his mistake.

Wonderful staff... went in on a Friday afternoon unexpectedly they got me in within reasonable time... very friendly to myself n my daughter while waiting. Will def be coming back!! Thanks guys!

Always an excellent job. Never EVER have issues. I drive from 40 minutes away to go there because theyre always nice, fast and well priced.

I have been getting my car serviced here for many years, I wouldnt go anywhere else. I have been given the best deals possible on all work that has been done to my vehicle. I like that they bring you to the bay and show you what needs fixing!!!

My man Don down there. 👌🏿 Great work. Great customer service. Great prices. = Happy customer.

They got me in and out quickly. It was nice they were able to slide me on such short notice. Manager was very helpful in walking me through what needed to be fixed.

My family and I just moved back to the area and when I called Monro for service with my vehicle I was pleasently greeted on the phone by Dante. He took the time to figure out what I needed, didn’t try to rush me and was very professional. When I arrived at the store for my appointment, Tony the store manager was also great! He knew I was in a time crunch and moved my appointment up to accommodate me. It’s hard to find good customer service today and without a doubt Monro Muffler gave me that! I definitely recommend doing business there! A+

Went in on Friday, scheduled for following Tuesday, showed up on Tuesday 8:30am to have transmission fluid changed and inspection. Called at 1:30 to see if vehicle was done said they wouldnt have time today. Good thing I scheduled and had people drive me around. When I showed up he said the bolts were difficult to get to. (Jk wrangler) 65+ an hour and you say difficult, who else would do this job besides mechanics? So I left since my vehicle wasnt touched. Imagine any other professional saying I didnt do my job because it seemed difficult, military, police, doctors, teachers ... where would America be.

The person in charge was very nice and resourceful. I am a newbie and really appreciate that much information about my car and ways to take care of it. I am very satisfied. :)

They have gotten a lot better at Monro explaining what u really need instead of digging deep into ur pockets that’s how people keep coming back.. Tony in Oneida is good and Ken has been there for years and is awesome.. thanks for being honest and not misleading

Staff explains the work they’ll be doing well and seeks your input. Fair prices for very good service. I’d recommend.

Always have a great experience with my oil changes and inspections. The guy at the desk is very nice!!!

I was sent here from another shop because of my exhaust problem. These guys were so kind and great! They took the time to show me everything that was wrong and found me a great price!!!

Came in to the shop with a dead battery 20 minutes before the store was supposed to close. The team happily stayed late and put in a new battery for me. I couldnt thank them enough! Excellent service

The manager, Brian, was great. He got me in last minute and was very friendly and helpful with everything.

Awesome service! Dante was amazing and went over everything I needed and what would be the best option for me. Will definitely be coming back.

Make appts, they are great about getting service done quick but done right

Good service and friendly staff. They go above and beyond to help a customer out. Highly recommended them

Our experience at the oneida location with Jim (manager), and Jeff (tech), was outstanding. They were both very knowledgable, and courteous and provided excellent customer service. They both went they extra mile to repair our vehicle and get us back on the road within the same day.

Anthony was very professional and knowledgeable. He had me in and out. I will definitely go there again for any car needs!

Great service with a smile! Thank you most of all for your honesty! You saved me unnecessary repairs and money!

Had a good experience getting my tires rotated here. Quick, convenient and professional

I had an appointment for a routine oil change. The supervisor on duty helped the customer in front of me and before checking me in, answered the phone and ignored me. In a customer service world, you should be helping the customer physically in front of you rather than answering the phone. Ultimately, I was checked in 16 minutes after my appointment time. The supervisor complained about the phone and didnt mention anything about extended wait times. My car was finally taken into the shop 40 minutes after my appointment time. The oil change and tire rotation itself did not take an unreasonable time but I had to prompt the supervisor to see what was going on once it was done. The mechanic was apparently new and cant reset the light? He left the car, hood up, in the shop and went to get a new vehicle while the supervisor complained about the phone some more. I wasnt able to check out and leave with my vehicle for two hours and twenty minutes after my scheduled appointment. And, yes, I waited and confirmed that I was waiting. Not once did the supervisor, Howard, check on customers or give updates, instead he wandered around the counter and shop grousing about the phone ringing. The overall vibe of the shop was very negative; even others waiting for their cars mentioned that everytime they come in this is true. I have used this location in the past for other vehicles and have always been on the fence about whether I would return. This latest experience has definitely sealed the deal. I will not be back to this Monro.

Wonderful service! Willing to work with your budget. Jim is great to work with. Highly recommend

Thank you to Tony and crew for a great job! Great customer service and great prices done in a timely fashion! thank you!

Dante was very accommodating fitting me in and pointing me to coupons for services. This was my first time coming here as I have had bad experiences with other Monro’s in the past, but due to the great service- I will be back!

Called a day before for a 730am appointment. No one was even there until 8. Kinda sad I have to wait 30 minutes becuase they cant get to work on time . Then they brake off 2 studs and cant even give me a time when they will be in. And never even apologized for being late in the first place. I am never never going back.Update:They did pay to put my winter tires/rims on for free. Though the swap is only. Like a 20 buck job anyways. Either way this gesture made the review go from a 1 to a 3.

Everyone was so helpful. We were very satisfied with Jim and the person who checked everything out on our vehicle while he did the oil change and rotate the tires. Bill & Bea Latini.

Check engine light came on brought it to them paid $100 diagnostic fee. They said I had cylinder misfires in 2, 4, and 6 said it was the spark plugs on one side and recommended to change all 6 sense they had to remove the intake on my 06 Cadillac cts. I said ok and told them that something similar had happened a while back and was the coils. They told me they would check the coils. They said all coils were good and everything should be fixed after spending $600 on a tire up just changing 6 sparkplugs. They check engine light came back on and its reading the same codes as befor I brought my car in and now sounds worse! After bringing my car back to monroe they spent a whole day looking at it trying to figure out what was wrong with it to tell me that they dont know and when I requested a refund the district manager tried offering me $160 back out of $600 saying they feel they have resolved my issue when the same code is still on my car and they never fixed anything at all and wasted my time and money.

Service with a smile, I made an appointment, got me right in & let me know everything that needs work. No pressure, no tricks, just honest & easy service.

Very good service as always do quality work at fair prices will not do anything extra without customer approval

My boyfriend brought my car here to get new tires. One tire was losing air quickly so I brought it back to get it checked and was talked to in a very condescending way and felt like I was being treated poorly. I went somewhere else and paid someone else to fix it. I didnt appreciate being treated like that. I Wont be taking my vehicle there again .

Took our Jeep in for an inspection, a few weeks ago. Very professional & courteous staff. I highly recommend the guys at Monroes Oneida store!! 👍

I have to say, what an honest group of guys. They couldve taken my money but instead took a drive around in my truck and assured me everything was okay. I appreciated that very much.

These guys were great! Been here several times and able too get me in quick and super helpful.

Great service at this location. Easy to set up an appointment and good customer service. Both my husband and I use them for regular maintenance.

Everyone who works there is exceptional! Explains everything to me and are very pleasant. Highly recommended!!

Always come here. Theyre knowledgeable, courteous and capable. They dont only know tired, brakes and mufflers, but their mechanics are knowledge about autos in general. They have installed sususpention racks on my 4x4, reattached my lose rear quarter panel on my two year old Malibu and always smile. Kodos to them and especially Dante, Tony, Howard!

Technican Jeff is the Best. He takes care of all my Vehicles from the 67 Mercury Cougar to both of my Honda Elements. Excellent.

Highly recommend. Honest and my car was done before I was ready to pick it up. 10/10 service.

Classic auto scammers, plain and simple dont go here.

The staff at the Oneida store was helpful cheerful and professional. And even when busy was able to squeeze me in..

If possible I wouldnt give the any stars. They lied about what they were doing. Overcharged for things I didnt need & things I did. I had to go to Mavis to repair what they did to my vehicle. Absolutely would NOT recommend them!!

They get me in no matter what the problem is. Just wish they could keep the same management more than a few weeks before they send in a new one. Thank God the mechanics stay the sam

I went to Monroe last week. For a oil change. And they asked me what kind of oil I wanted to have in my van. I told them Castro and said ok and after .Manger told me the price I said I be back for my next oil changed. I give the store a 5 star.

Dante and Kelly were great! We will definitely continue to come back for any future automotive needs!

Very personable, great humor and atmosphere, they helped me out a ton. Definitely recommend!!

Tried to sell me a new subframe when it was not needed! I only wanted tires and an inspection. They did NOT remove the inspection sticker, either, which is illegal!

Excellent service, quality work great customer care. Dante was very personanble and helpful he provided excellent service.

I had their mushroom sauce with pasta SO GOOD

Very welcoming, waiting room was warm on this very snowy day and my cars driving awesome thank you

Great guys to work with. They are willing to explain what needs to be done and why.

Called, made an appointment 3 days in advance for 1pm. Show up before my appointment, to be told its a 2.5 wait. I leave my car their and call 3.5 hours later, to have them tell me my car hasnt even been in the shop yet. I get things happen; I my self work in auto retail, but when you are unable to deliver a promise, call the person. I show up 4.5 hours later, to have my car not even be in the garage yet. I leave with the car and my tires. Bad customer service.

Great experience and great service. Staff was very helpful on giving knowledge on my vehicle

I went in for an inpection and oil change. I was in and out! So quick and the service was amazing. I recommend Monroe in Oneida all the time!!

The guys that work here are very helpful and explain things well. The manager took care of my last oil change and was very friendly and professional.

Dante, Jim, and Kelly took us in at the last minute at closing on a Friday!! Thanks so much for helping us on our trip from Albany to Buffalo and repairing our tire. You rock!

People are polite. The technicians know what they are doing. Fast service.

They always take good care of my truck

Got my girl back in time for her b-ball game! Guys were thorough and quick!