Save yourself time and frustration and avoid this company. They take advantage of senior citizens by charging huge fees and then they deploy deceptive practices. They install malware onto your machine remotely, which blocks you from using certain common programs like Word and Excel, and then try to charge you $169 to remove it. They are shameless and they are willing to take full advantage of seniors (and yes, even veterans) who have little knowledge about PCs and/or Windows. If I could select zero stars I would. A company like this does not deserve to be in business.