They didn’t figure out the problem as they couldn’t duplicate it, however, they kept my car for a week trying their best and didn’t charge for the diagnostic when they couldn’t resolve it. Very nice! As for the service staff, amazing. My loaner car was not available but they problem solved that and went above and beyond to help. Could not have asked for better service.

The radiator was replaced as soon as the part for my 2010 Munro came into the shop. Other areas of concern were noted inorder to work on in the future. Extremely professional! Thank you Nissan of Olympia.

Purchased a used car from Flood. He was easy to work with. Listened to what I was looking for and took me to the exact car I was hoping to buy. Then He got me the price I wanted for my trade.Also the part everyone fears the dreaded finance manager.LOL He is a great guy who took the extra time to get me a great rate. Give Flood a call, He did a great job for me.

I appreciated getting a written confirmation text right after scheduling appointment, that they got answers to two questions I had about electronic settings, that they took care of billing electronically once my car was almost ready, and that they did multi-point inspection. It was several minutes before I was helped when I arrived. It was another ~15 minutes before they got started, even though I had an appointment. I was told it would now be washed and vacuumed. It wasnt very dirty but that sounded good, and by hand since I have racks on. Unfortunately I had to sit in waiting area with a mask for over an hour longer to get it washed, and they didnt vacuum it. So great value in terms of money but not my time; I never would have had them wash it if Id known how long it would be take. I can do a quickie wash at home along in about 10 minutes and theyre professionals.

Great customer service from Alex. The actual wait time was about 15 minutes shorter than the estimated time. Plus I was able to pay in my phone since I had forgotten my actual card and Alex was very good about explain how that worked for me.

I dropped my car off at 8:30am on a Wednesday for what they said would be a 5 hour fix. I was informed later that day that they needed to order a part and it would be ready the following day, it was not. Friday came around and I called to see when it would be ready and they said they would call me to let me know. I never received a phone call. I called the dealership 8 times on Saturday morning for no one to answer! Finally I got a hold of someone in sales and they put me on hold and never came back to help me! I had to call again on Monday morning and my car STILL WAS NOT FIXED!! There was no communication which was the most frustrating part of this experience. Thank goodness this was my husband’s car and he was out of town and didn’t need it! I’m going to assume because it was a being fixed for free it was their last priority. They have lost a customer for life and I was considering buying a new vehicle from them.

I purchased a 2020 rogue brand new. It quit turning on and gave me a chassis system control error. I called and brought my vehicle in only to be told it was a “faulty plate in the battery” and not covered by warranty. They charged me $67 to tell me this and wanted to charge another $270 for the battery. I told them I will get the battery elsewhere for less. He then told me that if I did I would have to bring my car back in and “have the battery CALIBRATED”. I think the heck not. Tell me how do you calibrate a positive/negative charge connection. I may be a woman but I am far from stupid and not only will I NEVER recommend them but I will never buy another Nissan because of their antics.

Were professional and courteous. And did a good job.

Unable to complete service due to funding. Had diagnostic fee been deducted from parts and labor, I may have been able to squeeze by expenses. But not now, maybe later as things get better. Been a rough year.

I am very leery at having this dealership do work on my car. They did NOT have their things in order.1. They told me I needed a $1,100 Service that I already had done 6 months previous.2. They forgot they were going to loan me a courtesy vehicle.3. They found one, but then it was dirty inside when I went to use it.4. They took the car back to have it cleaned and when they brought it back it was still dirty.5. They called me to let me know that they figured out I didn’t need that $1,100 service after all, wasn’t that good news?!? They had already done it LAST time I took it in. Then they asked why I asked for a service that was already done? I told them that I did not ask for the service, it was their staff who told me it was still needed.They said sorry, but kid off pointed fingers. I expected better than this from the dealership. I am going to be very cautious from here on out if I use them for any other work.

I always have a pleasant experience going here. Bruce at the front service desk is always super helpful and nice. Everyone is great!

The service is amazing...from the service representatives to the mechanics to the parts department to the sales department. I would never go anywhere else.

Always great service, have been following Bruce for years in the service department. His concern for peoples issues are top notch, always there for the customer. Thanks again Bruce!!

It is so nice to have a personal assistant Bruce to manage my auto maintenance and problem solving needs!! I dont have to worry or stress about making good decisions. Nissan was even SO KIND to remove the entire nest of pinecones on the engine made by mice at NO CHARGE. Im sure there is not a code for that! Thank you so much. My car is clean and shiny too. I appreciate all the record keeping too, so I dont have to. Efficient and helpful.

Fast work and great customer care. We brought two vehicles for service and Bruce did a great job of making sure everything was taken care of. While we waited, we decided to go grab a quick bite and they provided a courtesy shuttle to get us to our restaurant. Driver was Debbie and extremely friendly and personable. She returned to pick us up and when we got back, our vehicles were complete. We will be back to get our vehicles serviced here. Great job.

Best service ever! Austin McCoy was very professional and communicated everything promptly. His thoughtful and relaxed communication style filled me with confidence that everything was being taken care of. Great job!

The staff is very friendly and professional. They normally have a shuttle that will take you to home or work while you wait for your car to be serviced. The day I went in they didn’t have one but arranged to get me home anyway. This is a very respectable place.

I have had the best service here from from sales to the service department. Services are fast and very friendly staff. My sales person “Flood” even set the appointment for me! I will always recommend this place. And I don’t even have a Nissan, I have a Scion.

They stepped up and took excellent care of my Pathfinder (and stress level) when on vacation and the transmission failed during the trip. They arranged a courtesy car to allow us to continue the trip while they ordered and replaced the transmission. My local dealership pales in comparison to the OUTSTANDING service provided. Thank you, all. And special thanks for going above and beyond, Bruce Stewart!

Bruce and the team have serviced two vehicles over 10 years- everything from routine upkeep to putting in a new engine. They know what theyre doing, keep their word, and run an efficient operation. I recommend them with complete confidence!

As always, this Team is professional, knowledgeable, and friendly. Appointment went on time. Issue was diagnosed and addressed. The courtesy shuttle driver is a joy to ride with. The waiting area is clean and bright. I felt very well cared for. My car was cleaner when returned to me. I couldnt be happier.

Everything went really well, Bruce was very nice. He told me about the package deal on oil change/tire rotations, which was a fantastic deal! Thanks again!

I find the staff to be friendly and engaging. They listen to what I want, make recommendations and keep unnecessary upselling to a minimum. I appreciate the communication with them and the graphics for my service updates both electronically and in print. They continue to retain my business.

My Xterra began having mis-firing issues while I was on vacation on the Washington coast, as I was driving home to Oregon the issues were really bad. I drive it 80 miles like that and finally, just 20 miles east of Olympia, I called for a tow into Olympia Nissan. It was a Saturday and they couldn’t get to it until Monday. And first thing Monday Bruce called and also texted me a link to the diagnosis (failed distributor which was burning up the plugs and wires) and the quote. He explained how much the parts cost which helped me conclude that the cost of the entire job was fair. They ALSO ran a check on all of the systems, so not only is my 20-year old (but still new and very dear to ME) X all fixed and purring like a kitten, I am much more confident in taking it on more road trips now. They even gave it a bath, even with my sea kayak still strapped up top! Olympia Nissan did a great job, very quickly and thoroughly, and I highly recommend them. The only little niggling issue I have with Olympia Nissan is that no one in Service EVER seems to answer the phone. While I was broke down on the highway and waiting for the tow truck I called about 6 times and finally had to ring Sales to get a person to answer who then had to walk over to Service to get that person in the phone. That’s why rated 4 stars vs 5. If they fix that important Customer Service issue I will rate them a 5 🤩

Austin was great and very friendly. Highly recommend. Go to Olympia Nissan and see Austin. They can do oil changes on anything. I had an oil change on a duramax diesel. Great job Austin

3000 mile service for my Leaf. I was pleasantly surprised when I found that they had upgraded and now notified me as they did the work on my car by text messages. I love that, and quite apparently good communication is important to them as well

Austin was very professional and had the persons whom fixed my car did fabulous thank you respectfully to your team

Olympia Nissan continues to impress me and I will most definitely continue bringing my car to them for any services I may need!

Excellent service department and very good at communicating what is going on with your vehicle and honest/accurate repair recommendations.

They have always been helpful informative and kind really appreciate this service department.

My tire pressure light came on, they got me in ASAP to fix it and they did a wonderful job patching my tire that had a nail in it

Appointment on time all work quickly completed, car returned cleaned and washed very satisfied with all concerned with my car and myself.

Update 7/20/21: I still have not been contacted by Olympia Nissans management as was noted by the company below. Not surprised but still disappointed.Original Review: Honestly the worst customer service I have ever experienced - after trying to call to go over our repairs with someone for 2 days (made at least 5 calls, left voicemails - never received a call back) and no one answering the phone we had to drive down from Spanaway to actually be able to speak to someone about our car. Both the service rep and the service manager I spoke to were very apathetic and basically didn’t care until we told them we were getting someone else to do the work and then they tried to charge us for services we didn’t approve. We have used Titus will (Tacoma, parkland and chehalis) to purchase several cars and all our service And have never had a bad experience but our experience with the Olympia location was horrible.

Always on time for delivery as promised. Bruce always treated customers like himself with respect, courtesy and professional. Their service Technician crew are well trained and always performed accuracy diagnostic on my vehicles. Highly recommend the Service department at Olympia Nissan with Bruce- service advisor.

I appreciate that Bruce kept me posted on progress.

Great experience at this location !! Will be returning in the near future

These people are the best!! They take the time to talk to you. They are very accommodating.

Always easy to get in & pit & they are very informative about their services.

Very professional job. Nice sitting area while you wait.

Transaction went smoothly. Best customer service

Friendly, prompt and efficient. Easy to work with and, so far, stress free!

I asked to have my front brakes replaced and they did not do it. Thank you OLYMPIA NISSAN FOR DOING THE RIGHT THING and NOT doing unnecessary maintenance. It is not the first time this has happened 👍

On 6/8/2021 they tried to service my 2019 altima it needed to be jump started and said key system error i waited 4 hrs to be told they charged my battery all good now not good doing the same thing used car but warrenty was still good close but still good is that why im going their again ! and now warentty will be done im not happy so can titus will service dept fix my car?

Great experience. Nice job Austin!

I went in for new/better headlights. They ordered them immediately. They also did a general inspection which revealed a leak that they fixed. And as always, washed my car before returning it to me.

Fast and excellent work! I will continue to go back.

They knew I had to stay and wait and got my vehicle done in a reasonable time frame.

Good service, took care of everything did more than. I requested.

Went above and beyond kept me up-to-date on my oil change progress awesome customer service THANK YOU ALL AT OLYMPIA NISSAN:)

Put in my dashcam from my trade into my new vehicle. Promised it would be done by 3, didnt get it til closer to 5pm. But service writer kept me informed. Only reason i gave 3 instead of 4 is because it wasnt ready by the time i was told it would be. Had plans set for after 3 which then had to change.

Not that long of a wait, nice front desk person. Pretty satisfied.

Austin was courteous with great communication.

It was just easy and convenient.

Very friendly and professional.Service was fast and efficient.

Great service at a great value!

They know me and they know my car. Great place.

Extremely professional and quick service! Thank you Olympia Nissan!

Multi-point safety inspection as well. Done in a timely manner

My experience was very good they always treat me very well

Excellent service as usual.

I have been going here for years. Bruce at the service desk usually takes care of me and they always do an outstanding job.

I work for Olympia Nissan and Chrysler Jeep.

Wonderful people and service all around

Fantastic friendly professional staff...

Great service, as always!

😃

Good and efficient service.

Great service, as always.

Everyone at Oly Nissan is extremely professional and courteous!

Had oil change and tire rotation.

They were very promt. And professional

Great, courteous and quick customer service.

Quick, easy and friendly

Great service.

Fast, friendly service!

Very good

Very quick service

I asked for a tire rotation and they didnt do it. They checked tire pressure but didnt rotate my tires. I dont know why but it wasnt done.

Great service.

Great

Olympia Nissan is amazing!!

Great service!!!

They were very through

Ceramic service

Fast, friendly, professional service as always.