Great Customer Service... Found my leak in no time! Explained the whole process.. Will 100% use them when I replace this liner.

Friendly, knowledgeable, and professional staff. Great experience all around. Cannot recommend these guys enough!

These guys are amazing. You have a leak, they find it and fix it. Completely professional, they know what they are doing and do it incredibly well. Call these guys!

Top notch service. Very friendly staff. Will definitely keep them for all our pool needs.

Called them about leak detection services for a rental unit I own on a Monday. Unit had a leak and cant find the source. Water had to be shut off to prevent flooding and further damage. Unit is occupied by a single 78 year old lady who has lived there 45 years and is understandably upset about the leak which has already damaged her home. That is not pertinent, but background info and this company was told this was the situation and that it was an emergency. They quoted price and availability as that Wednesday, no one was working Tuesday so this was the best that could be done. I accepted and made the appointment. Come 5:13 PM on Tuesday the day prior they called me and told me that they overbooked because they were running behind on other jobs and it would be almost 2 weeks before they could come out again. Had they just told me on Monday they were overbooked and couldnt take the job I would have tried to find alternative solutions for this emergency need. Additionally 1 day late equalling a 2 week pushout is beyond my understanding. A 1 or 2 day delay, I could understand at the least. Instead they waited until after hours day before to tell me. Now Ive lost at least 2 days in tring to fix the issue for the tenant. If youre looking for a dependable company that does what they say and puts service first, based on my experience explained here, go look elsewhere.Updating this post. The above still happened. Few hours after this was posted I got a call saying they could come out next day. The explanation being the lady who I spoke to gave me bad info as the pool leak detection side was booked out 2 weeks, but not the house detection side. Based on my conversation Im not sure how accurate that is, I leave it to the reader to decide. Anyway they came next day promptly, couldnt find a leak. Didnt realize a secondary shutoff valve was turned off by the tenant, had no water pressure, I didnt know it was there either. Once we figured that out turned it on again and pressure and leak was back. Called Duvall and they agreed to come back next day and retest. They did promptly and found the leak. My wife said they showed her where it was, but didnt mark it. That would have been good to do so my plumber can find it later. It was in the wall behind a tiled shower. Preferably would like to minimize the amount of holes they have to cut to get to it.Third update, looked where we were told it was for sure leaking. No leak. Dry and no telltail signs of past moisture. 🤷All facts. Decide for yourself.

You can tell Mr Duvall takes pride in his locally run leak detection business. He took his time to assess and detect the house foundation leak that started after the deep freeze recently. I look forward to visiting his soon to be open pool supply and service center near Silo Square!

Great store in a great location with a very knowledgeable staff. This is exactly what Southaven needed!

Great company!Excellent customer serviceKnowledgeable in all things pool!

Both Cliff and his partner were very professional and kind, and they were able to pinpoint exactly where an underground leak was occurring at the base of my garage. They worked in a timely manner and even went above and beyond in attempting to locate where my underground pipe ran close to the building. I would highly recommend this company to anyone.

Cliff went out of his way to find a leak we are experiencing. He carefully and efficiently found the location of the leak under the floor in our guest bathroom. I highly recommend using him to find a leak you may be experiencing!

Cliff and his staff were wonderful to work with! Called, and they had someone out the same afternoon and found the leak in no time! Wonderful experience!

They were very responsive and helped to quickly resolve my issue and found my leak! Very fairly priced, especially compared to other leak detection companies. Thank you so much!

We had a leak in our pool liner for a couple months. We finally called Duvall Pool and they promptly came out and found and repaired 5 leaks in our pool liner. Highly recommend this company! Very easy to work with!!

Good guys and very helpful.

Very happy with the great work Duvall has done. They have detected leaks, installed a beautiful new liner and delivered supplies to my house. They are easy to work with and do an awesome job. Kept me updated on the project every step of the way. Very happy with my “new” pool and will definitely have them back in the future.

These guys combine exceptional work with a friendly attitude. They didnt stop until my pool was far better than before they came. Duvall Pool went above and beyond.My pool was originally installed by a less than mediocre company but Duvall made it better than right.As a nurse during this pandemic, this company showed me gratitude and gave me a peace that they will never understand. Exceptional work!

Ricky and Jacob came out to fix my pool and we’re the best. They didn’t just fix my pool, they genuinely cared about it being done correctly to the best of their ability! Also, the lady that answers the phone was so genuinely kind and caring. I’m sorry I can’t remember her name to give her a shout out! Truly some of the best contractors I’ve ever had at my home!! Thanks so much!!

Fast service, great pricing

Honest, and upfront about what needed to be done! Repair found and fixed promptly!! Thank you Duvall Pool!

Excellent customer service. Kathy took the time to explain the process in detail. Josh worked hard all day in the rain on fixing a serious liner problem. This was a much better experience than any other pool company I have ever used... The Duvall company showed up when they said they would, were up front with the price, and communicated every step of the way. The pool looks great now, and I will definitely call them again!

Every slab leak we have a customer call Duvall leak detecter. Very precise and professional. Highly recommend

Got the job done, found my leak so now I can proceed with repairs.

Polite and helpful

Great to deal with and really know their stuff. They got to the job as scheduled and fixed my pool leak and made sure all was OK before they left. Great Job!

Really top notch. I would recommend them to anyone. Their staff really cares about the job and making sure the customer is happy. Will never use anyone else! Thank you Duvall Pool!!!!

Ricky and Jacob were fantastic. They came out and figured out right away what the problem was and immediately talked to my husband and I. They explained what the problem was and what needed to be done to fix it. As soon as they got the ok they went straight to work. And everything was done perfectly. I cannot recommend them enough. Kathy At the office was great too...

Outstanding company! Very professional found the leaks fast and made the repairs in a timely manner. Couldn’t give more stars and I highly recommend anyone looking for pool repairs look no further

Very courtesy staff. Kathy is so sweet and gets to you asap.Jacob and Josh showed up and went straight to work. Josh found the leaks so fast.They were recommended by another company, I recommend Duval 100%.

They stayed late (til 8pm) to make sure they finished! Customer service is also great. I highly recommend using them!

Came within a few hours of of contacting them, did a very professional job.

I would highly recommend them. Even though they were super busy they squeezed me in and found my leak and came back the next day with the part and had it fixed in 15 minutes. Also the owner and staff are super friendly .

Our pool has been losing water for months and we couldn’t get any help from who originally installed pool. Pool less than 1yr old.We contacted Cliff and he sent out Ricky to inspect our pool. He found the problem within 5mins “no joke” and went the extra mile by tweaking our liner that had slipped a little.The leak was due to not having a gasket around the jet at our steps🤦🏻‍♂️Ricky was super nice and I’d recommend this company to anyone!So glad we won’t be adding water to our pool everyday anymore!Thanks guys!!

Great customer service from the git go.Pool looks wonderful.WILL USE AGAIN.

I am so impressed with the outstanding service that Cliff and his team gave me, while dealing with my pool leak. When i initially, called in to make an appointment to get my pool serviced (after Memorial day weekend). Kathy stated they were booked for the whole week, but she went above and beyond to squeeze me in. Cliff and his team mate came out & didnt give up until they found out what the issue was. staying both evenings till dark to try and figure out what was causing my leak. Customer service like that is hard to find nowadays, and I have told all my pool owner friends that if they ever have an issue with their pool to give him a call. Thanks again Cliff for all your help. My family and I are so excited to get back in our pool for the summer.

Great company!! Found leak and fixed issue and did a fantastic job!!

8/15/2015, pool problem, Duvall is the company to call....Started with Cathy, she was great, understood our dilemma and got us setup with an appointment.....Ricky (our diver for the day 😀) was right on time and very courteous and went right to work.......LEAK FOUND!

This is a fair and honest company. I am very pleased with the service i received.

Good work. Highly competent.

Polite and quick. Extremely easy transaction.

Very professional and knowledgeable on what the problem is. They had my leak fixed in no time and pool back up and running.