I bought my truck from Michael Terrell at Omaha Kenworth pick the truck up in Oklahoma City from Brian to great salesman if you need anything Kenworth works together with all their places definitely two guys to deal with

Service guy was great have to wait and see if the work is done good

This place is a joke, the night crew are the only ones that actually do any work. I asked the service guy why the mechanic just got in his car and drove away after only being here for about 2hrs working on my truck. He said hes going to lunch.. wth. I have been here 3days and i get an oh well look from the service guy here today.. dont come here if you want anything done in a timely manner!

Excellent service and very nice drivers lounge with 2 showers and a washer & dryer.

I went here was great they got me in same day only problem is they changed my ac lines and put Freon in but I took it to another kw place cause was still blowing hot air come to find out they only put 2 lbs instead of 4 that was needed

My husband and I do a lot of business with MHC Kenworth through our diesel repair shop, BCK Diesel Services. Recently we had an experience with MHC of which a turbo core refund check was mailed to the wrong address, and unfortunately that address was inaccessible. We quickly accepted that it was our fault for not updating the address before they issued the refund and requested they update our information, cancel the first check and reissue the check to the correct address. Sounds easy enough right? But honestly, the whole experience could have gone downhill very fast if it wasnt for their employee Mario, and his perseverance to see our issue through & dedication to sincere professionalism and customer service. It was only TWO business days of elapsed time from the first call I made to Mario, at MHC, (explaining the issue) - to my last email with him letting him know I had the new check-in-hand. We really appreciate Mario and will be expressly requesting his help in the future to resolve any matters that may arise. 🙌🏻

Service Department very Helpful.. Night shift crew Thanks for All your support fixing our problems.👍

Pleasant experience had a air issues got me in and out and explained to me,what was wrong.Thanks Austin for finding a part no other KW shop could find and great service and patientswith me,,thanks Aaron and Nicholas for getting me in and out!👍👍👍!Shout out to the funny night manager and literally be checking on the workers to make sure they working🤣🤣🤣

Nights and weekends service sucks. All they do is give you excuses why they cant get to your truck while the mechanics stand around talking and playing on thier phones

Great people. Very professional and Friendly!

It’s never a good time for your clutch to fail but if it had to happen it couldn’t of happened at a better place then Oklahoma City. I was so impressed with everything about my experience here. The mobile tech who came out (Phillip) was very knowledgeable and thorough as well as being pleasant. They recommended a wrecker company that came out right away to tow me in and it was reasonable.They started working on my truck within three hours of me arriving and did not stop until the job was completed. In and out of the shop in roughly 26 hours for a clutch replacement on my auto shift. Everyone in the service department were very easy to deal with. I received constant support from Marty Jenkins who worked to make this as reasonable as possible.I would absolutely return here if I needed. I highly recommend these people for their professionalism and accessibility. A big thanks to everybody that help me out.

From check in to when I picked my truck up they were awesome, Ive had work done at 2 MHCs and service was excellent.

Was taken care of by JJ in the new truck sales dept, this is the guy you want to talk to if looking for a new kw. Very patient, and knowledgeable. Addressed all my questions and concerns. Even took the time to show my little girl the purple w9 she was eyeballing from the moment we got on the lot

Great service, friendly staff and professional. Fast service

Great people to deal with. Prompt service and repairs done and very friendly staff. We will definitely be using them again for repairs on our tractor-trailers.

Tried charging me for an hour when the mechanic was on a date with his girl friend

Thay charge to much for parts don’t come back again this place.

Service as expected, but pricing is way too high

Professional staff. Friendly, knowledgeable, & efficient. Special thanks to Layne

This KW does stay busy but offer us great service at the parts counter. Barry has helped me twice today alone and was very effective helping me get what I needed.

I wish I could give them no star.. extremely poor management and poor salesman in this location. Don’t go there..

A lot quicker than rush never have wait long or getting help

Some customers more important than others.Told pulling head off motor would take 15 hrs.Started 4 p.m.yesterday.8.p.m.tonight and still not done.Told tech was pulled for another customer.What a way to do business!!!.

Donnie... one of the remote service techs did a fantastic job on my Pete! It has never run better and I would recommend MHC to anyone. Thanks Donnie

Great sales and service. I bought my last 2 trucks from MHC OKC and they have exceeded my expectations both times. Zach is the hardest working salesman I have ever met. He goes above and beyond to make you feel like you are getting your monies worth.

You would if the wait time was not longer. maybe building a second location in okc may solve the problem

So far, so good. In the preliminary study stage at the moment, working on purchasing a new Kenworth W900, we will tell more as time moves forward. If this all goes well we will up the ante of stars this is only the beginning, lets see if they earn that last two stars. Its only my first visit.

Very good to do business with. I called needing a truck fast. Will had me going down the road in less than a week. Everyone else was saying two months or better for the special truck I needed. So if your needing a new or used truck just give Will a call at MHC Oklahoma City and he will get you back to making money fast.

Great mechanics and full of helpfulness. Thank you to Camron! Changed my airlines in a jiffy!

2 stars for 24/7 service No courtesy rides due to pandemic back to hotel but thanks to the 3 stars for service manager who went out of his way to get me a ride to hotel

Had a check engine light come on and called them as i was coming into OKC and was told there are 3 trucks ahead of he and it would be late morning till i was seen. This was at 8am. Go park and wait and a few other trucks come in and one of them gets called in before me so i check with service to ask why. They had no idea and told me they were busy and couldn’t estimate a time that they could get a tech to hookup a computer to read my codes. By noon i left and went to Rush Peterbilt who quicky hooked up a computer to read my code and at least let me know what i was up against. And they were swamped too, about 6 trucks in line ahead of me but i got out of there in less than an hour. Bottom line, unless you get lucky and MHC Kenworth just happens to not be busy you may get seen in a decent amount of time. If you don’t wanna gamble with your time, go to Rush for a quick diagnosis

They don’t honor or stand behind there work here. I have brought my KW in here four times after they replaced the turbo and fuel injector and they still can’t figure out the problem with fuel rail pressure. I have spent thousands here and still no respect either. After 17 hours of setting in the truck lounge they Tried to tell me I needed a overhaul because truck ran 230 degrees and derate in power. I told the guy two weeks ago heartland overhauled the motor. After I showed them the paper work the changed there theory.

Parts department is helpful and quick and new truck buying with JJ is easy

Service department needs better customer service

Do not go in this place, especially after hours! Went in Friday at 5:30 and there was no one to be found. Waited 20 minutes at front counter, finally left and went to Peterbilt. Thanks to Peterbilt management for properly staffing your facility!

Very grateful for this MHC dealership!! We had a coolant hose that was leaking. We were nervous that they were not going to get to us until the next morning. However service got us in quickly took care of the problem and did a pressure test. Very honest group!!

Excellent,Positive, Good Customer Service..👍 Shop Techs And Leadership Deserves A Cash Bonus.Valued Customer

Professional and courteous, identified and fixed a problem everybody else missed

Keep your expectations low.

I recently purchased a Kenworth from MHC with Will Dodd as our sales contact. Will was extremely helpful, knowledgeable, professional, and courteous. i could not have had a better experience and highly recommend anyone looking for a semi tractor to contact Will.Dave CalhounGeneral ManagerValley Relocation and storage

I have been on hold for over 30 minutes. They pick up, then hang up.

Just came in for a couple of keys. Fast and professional service.Update: I forgot to add this at the time but one of the keys was a little off and wouldnt unlock my door. Walked inside and let them know and the guy got me taken care of in about a min. Great customer service.

Recently had my truck in the shop for repairs. We agreed on a price for the repairs but it wasnt kept when receiving my first bill. A young man at the counter stopped what he was doing to help the first kid who had no idea what was going on and went over the bill with me showing what caused the price increase. I was furious over the bill initially but the young man kept his cool and ended up getting the bill under what the original estimate was. He never looked lost his temper and always kept eye contact with me. Even came out behind the counter to shake my hand.

Told to bring the truck up they would get it right in. Got it to their shop told later this afternoon at about 2 was told maybe 5 or 6 then it was put in. Still nothing. Now its 8:30pm and STILL Dont know what the are doing with the truck!

Great place to buy a truck

My overall experience was AMAZING!!! I highly highly recommend using this company!! They care about their customers and are super helpful! Nathan Alvis was very knowledgeable and really made an effort to show he cared.10/10 recommend and would go back for service when needed!

First time there after hours just to buy a w/washer pump. Didnt take too long. Reliable prices. They have a lot of chrome parts for sale at a great prices. Need to go back soon.

Brent was a straight up dude. He was honest through the whole buying process. The truck we ordered took a little longer than expected to get here but it was due to weather and being a 2200 mile drive from the factory. He had it detailed looking excellent when we picked it up. Even threw in some hats a floor mats. Still waiting on my tomahawk ribeyes though Brent lol

Great job done in body shop.

The city delivery drives for this company are very inconsiderate to semi truck deliveries. The act like they own the parking lot leaving their pickup trucks all over the place. When a driver from another company comes in, instead of moving their trucks they just watch and wait.

Was able to get my truck in ahead of schedule and got everything complete successfully and efficiently. I really appreciate how they went above and beyond to help me out. Thanks guys!

They give you key chains for 5 star hits on Google. Seems a little dishonest to me. Also, there are a lot of people at the service desk area that are eager to give a bad attitude, ignore the customer and just sit there and watch the TV displayed just for them on the other side of the counter. The guys working in the shop are awesome! Theyre friendly, informative and pretty fast depending on what needs to be worked on.

The parts Personnel was very courteous and fast to attend to my needs Id recommend that dealership to anybody

Was there 25 minutes before anyone came to the counter asked numerous times for help Took over an hour to buy a switch that was on the shelf

They take forever to get what you need only one person at the counter

Came to deliver load.. everything is good except the address online doesnt correspond with where GPS takes you.. ended up next to Sams Club with GPS..

Have a bad drag link. Only want to replace the drag link.Guy at the desk tells me my drag link is supposed to have play in it. Wants to wait till morning to test drive it and diagnose it.24hr shopMorning comes I go back to serviceA different guy says no the drag link supposed to be tight..Yes I agree. Lets fix the drag link ! Call me when u ready to put it on4 hours later go back in to find out theyre waiting to test drive it and diagnose it?!Just give me the part! Ill take it elsewhere24 hr shop. Been here for 10 hrs. Just to get a part.2 stars for having the partGet it together MCH

Friendly service..

Clean shower, comfy recliners, and free laundry. If youre there for repairs, and need lunch or dinner Id recommend the Chinese place that delivers there. Dont remember the name, but theres a big stack of their menus.

You spend thousands of dollars on a truck and parts. You bring your truck in for them to find out what is wrong with it and all they want to do is not a thing. Every time I have had to bring my truck here to OKC they just sit around and do nothing. We as truck drivers need to get our trucks fixed and on the road so that the rest of the people can get the things they need for the store or what have you. I think that we should all stop coming here to get our trucks fixed and maybe the owner will figure it out .Update today I came back to mhc to see what was going on with my truck Jake Krieger talked to me about what was going on with my truck. He explained what they found and what they did to get the truck done.Thank Jake for going out of your way to fix this issue. Great job.

Had parts ready to go.

Very friendly. Took care of me and my dog.

Been here since 3 pm. Seen multiple drivers pull in and get immediate service. Since I’m not local I’m s.o.l. Pulling the keys and moving on down the road with a persistent problem that MHC as a company has been involved in for 2 months. So much for customer service.

They were polite. Very busy, as the trucking world is. But you better mAke sure you tie, glue and hide anything of value. I hope they enjoy my tac light flashlight. Sorry your job don’t pay you enough that you have to steal from someone who is paying you to fix my truck. Shame on a man to steal from a women.

Great parts department

People and service are the best I have ever seen. Came in with no A/C. Turned out to be a bad compressor. They had one in stock and Donnie Hendrick had them swapped out in just a few hours. BEST KW DEALER EVER!!!

Your Dealership is absolutely the cleanest in town. The landscape is always well kept and I never see any trash on the property. The building is just the same on the inside. I appreciate your attention to detail. I wish some other businesses would do the same ….If they did OKC would be a better place!! AAAAAAAAA+++++++++++++

Actually got excellent help original review was done whole extremely fustrated and giving a 3 star rating for problems with the truck isnt fair

Purchased a truck from the okc lot and my salesman Will did more than I expected for it being my first purchase extremely helpful all throughout the process and even after leaving the lot would purchase another truck from them again

Well they are way better then their Competition down the street. I own Peterbilts and im done doing business with them. MHC Kenworth can get me what i need with a Smile. Better pricing Also. THANK U ZACK AND ANDREW for Assisting me over the Weekend and Getting me what i need. Give them a Try!!! Everyone..

Had my truck towed in said they would start on it at 330 Sunday afternoon never laid a hand on it was suppose to remove the head. Now Monday 300 pm still havent got the head off. They do not get done what they say they will. Still waiting to here what is wrong with my truck. Lousy service period. Well after Anthony got some people and the warranty company motivated they flat got some work done. My truck is better than it ever has. I am very pleased with the service department and this establishment. Thanks again OKC Kenworth.

I don’t even think they deserve the one star! The parts department is horrible your standing waiting for help about with about 4 guys behind the counter and evidently I’m not standing here needing assistance on getting a part. This is about the 3rd time I come here only because it’s the only place open on Sunday. Horrible service and hospitality towards customer!

Just bought a 17 680 from mhc will dodd was my salesman he went above and beyond withought hesitation to get me in this truck with the help of him and others I was able to have the truck bought and completely legal ready to haul loads in 7 days thanks will!

Another great MHC. These guys are the best KW has, were never disappointed with MHC. Thanks so much for the quick repair. We were in and out and back on the road in just a few hours! The service write-up guys and mechanics are all very polite and efficient.

The best vehicle buying experience Ive ever had. Brent Stogsdill Was very helpful knowledgeable And great to work with made truck buying easy. Brent also help set me up with truck insurance. When the opportunity comes Ill do it again

Hi everyone I just wanted to let you know I had a really great experience here at MHC Kenworth in Oklahoma City. My salesman Lance Francis was really great he help me to find the truck I have been looking for and everything he told me about the truck was true the staff the general managers all were Awesome.. I highly recommendMHC Kenworth in Oklahoma City if you are in the market for a good service business deal come to MHC Kenworth her in Oklahoma City good people to do business with have a blessed day.

Salesperson very helpful

100% unsatisfiedDropped a truck off with service writer Kyle, told to check IVA issue and to call and advise prior to repairs. I watched him write it down on paperwork, a day later I show up to check the status and have a truck that has been repaired without authorization or even calling me with a quote, and the bill is over 4,300. Drove the truck 8 miles, did the same problem. Paid them another thousand dollars to fix the issue. Didnt fix it again, took it back and they replaced 2 little sensors. Then to find out they said I needed a new crank shaft. Such a waste of time and a whole bunch of money. I feel as they were simply throwing parts at it. As an independent small owner operator, this is unbelievable. Very very bad taste in my mouth after this to say the very least!!!

Daytime service writers are the worst Ive ever seen in a dealership. Kyle is bothered by every person that walks in or calls on the phone. All he wants to do is play on the computer and spit tobacco juice. Cliff is a little better but not by much. Asked the mechanics twice and told kyle 3 time to please put a battery charger on my truck because my fridge was running. It never happened and I have a fridge full of spoiled food. The entire shop staff moves so slow that you have to drive stakes to see if theyre moving. MHC and the employees should be ashamed of themselves. I can assure you they are not. No pride in anything they do. One bright spot is Ronny the night service writer. He is friendly and does his best to answer your questions. He should tell the daytime guys where they can buy a personality. Would not recommend this place to anyone for anything.

Ive been to parts departments many times and have never received wrong parts and the service is always at the most professional level. Special thanks to Dakota, you were a great help.

One of the best place to get the worst customer service during afterhours for parts. The service inchatge seems to be nice enough guy and helped me to find the parts guy. After the wait for over an hour here, still was not to get the parts as none of the parts guys where AT THE PREMISES.I will never come back here or neither recommend this unless the management fixes this BS.

Rolled in Sunday afternoon with check engine light ( exhaust manifold) and with the help of Logan and Zach in service and Cool Hand Luke master mechanic i was out the door Tuesday morning.Thank you !!

Charged me 1,200 for fuel filters and reset codes and still didnt fix the problem dont walk run away from this place.

They were able to find a problem with my truck that two other shops missed. Staff was very nice and patient. They also have a nice driver’s lounge with a tv, recliners, shower, washer, and dryer.

Victorville drop yard

Been here since Monday today is Friday now being told truck wont get out of the body shop until at least Wednesday of next week not really sure whos fault this is but it really sucks But the people who work here have been nice as they can be Now Tuesday still telling me tomorrow ibwill never come here again they told me 24 hrs of labor after today it will be more than that . They get there money now I wont see a pay check for at least 3 weeks as Im owner opt there not pet friendly tomorrow when my stay at motel is up I will have to stand outside until there done with my dog Stay away from the body shop service moves you in and out but not over at the body shop

Very nice drivers lounge with all amenities. Friendly staff prompt service great customer service

Very professional service. i was completely satisfied with their service. i would definitely recommend this location to anyone.

They have a shower, washer and dryer, and a pretty good driver lounge.

They satisfy your needs

Very poor customer service with service department. Called to ask about getting pinion seal fixed and how far was out. Service writer stated Monday morning then hung up on me before I could say anything or ask for parts to see if had part Called Friday night the 22 March at about 1130 PM. Very bad attitude. Wont take truck to get repaired if have that attitude. Poor service writers. Suggest mhc invest in some personality classes and customer service classes for employees. Typical mhc though. Best of luck to people that chance using these guys

I went to MHC Kenworth in OKC to purchase a T660 met a great sales rep Lance Francis very patient, explained everything to me sent me in all the right direction. Answered all my questions, overall great experience.Great place to buy a KW Truck from.

Bought a used truck form Mr Lance Francis. He made sure to help me find the right truck to getting the best deal. I would not look anywhere else since meeting him.

Friendly people in the office. My mechanic Bear was awesome!!They even have a shower there, how wonderful!Thank you :)

After a couple of days of truck shopping I walked into MHC Kenworth Oklahoma City. From the time I walked in to the day I picked my truck up I recieved nothing but excellent customer service. I worked with Will Dodds in sales and not one time did he pressure me into buying something I didnt want. He sat me at his desk and we looked at every truck in stock at every MHC across the country. He showed me the new T680 they had out front but the next day he called and said it was already sold. Instead of talking me into something different he worked with me and told me there was another one being built and would sell it at the same price. A few days passed and he offered to pay me to go pick it up at the Factory. Never in my life would I dream of owning a brand new truck. Thank you Will for your excellent customer service. You and everyone Ive delt with at MHC Kenworth Oklahoma City has changed the way I buy trucks.

I had to wait over 8 hours for a battery they attempted to send me out and the front headlights werent coming on by far the worst experience EVER!!!!!!!

Thanks to Nick king and Tyler in sales for how consistent you are when we order parts and accurate answers you give us.

Always competitive on parts prices. Staff is friendly and helpful.

Excellent service and great and friendly people way more convenient than peterbilt dow the street

Very friendly make sure I got the right parts took time and its very helpful