Our satisfaction was much lower than expected. We experienced multiple issues. Our room had a humidity situation which contributed to moldy smells. This was caused by a faulty ac unit that cooled properly, but the fan never turns off. Our shower head was malfunctioning as it looked very aged and spat water at too wide an angle causing flooding in the toilet area. Our sink had a broken drain plug which wouldnt drain unless you moved it to an angle. Most of the amenity areas had a faulty AC. We went to use the gym and the AC was also broken there. They attempted to address it with an indoor unit but failed to plumb it correctly and instead it overheated the area. None of the treadmills had a working cable box to watch TV. The elevator at the second floor parking garage only works intermittently forcing my wife and I to use the stairs. (We could easily take the stairs but this wasnt the expectation) Lastly I found out the hard way that there isnt a proper business center there.(A desk in a corner next to a supply closet and outside door). We submitted an app request for towels and toiletries but it was never answered or addressed. The staff was very nice however the building doesnt seem to be maintained very well with all of the variety of issues.

Positive: This hotel is great for a one night trip and also it accommodates animals without a fee. Negative: Usually we love this hotel but, Wednesday the air conditioning was not working in the downstairs and the hallway so it was scorching hot. The room that we had smelled like mildew the whole time, the room was clean but the smell was very strong.

Had high hopes for this hotel. We were able to book same day, which was great and the balcony was rad but the bad outweighs the good. There were dead gnats everywhere in the room. Around the bathroom sink, on the bedside table and even on top of the headboard. The fire alarm went off at 4 am which was very annoying because it was a very loud woman yelling this is an emergency and it turned out to be a false alarm. And the housekeeping just walked in on the morning we were leaving. No knock or question, just walked into our room. Luckily we were dressed. There was also an issue with the hvac unit in the lobby. The bar was closed. Very disappointing for having spent $500 plus on a room. Would not go back and would not recommend.

Nice place and very good service especially the cook who cooked our breakfast. Only drawback was the shower. I personally did not like the placement of the shower head. Too close to the wall.

Don’t stay here. Rooms are okay, very simple. They charge $17/night for parking however the “security” gates are broken, staff told us they remain open and never close because of that. So really anyone can go in and out of them. Tons of people walk straight through the structure. They have cameras, but they don’t record. SO WHAT IS THE PURPOSE OF THEM!? of course our car got broken into and tires got slashed. Security is nonexistent here. Oh yo make it even better the lobby has No AC. Marriott needs to take a closer look at this hotel.

Stay somewhere else. Our car got broken into the first night we were there, parked in the hotel parking garage. We asked for footage on the security cameras but apparently they don’t record so I don’t know what the point of it is? Even the girl working the front desk agreed saying she’s not sure why they have cameras. There’s gates going into the garage but they’re were up all weekend so again not sure what the point of it was. Front desk even admitted they have a lot of break ins with the homeless in the area. Unbelievable they know and don’t do anything extra about it.

Great location, clean + very friendly polite front desk!!!! 3 blocks from Riverwalk

Positive: The decor Negative: No air conditioning in entire lobby, common spaces and bar. Staff did not care. Said wasn¿t their problem. Wouldn¿t accommodate our group to use common spaces on top floor with air conditioning. Of the entire bachelorette party the hotel was the wor

Trying to block hotel rooms for wedding and cant get anyone to answer my calls.

Positive: Rooms are very spacious and the location was perfect. It allowed you to walk a lot of locations for eating, drinking, and entertainment. Negative: We¿re put on the 2nd floor. We found out when we checked out that it was the pet floor. There was barking issues and a lot of shedding on the hallway carpet and some in our room. If staying there without a pet, request other floors.

Great location however not worth the money or time spent. The sheets on the bed was dirty with obvious red marks and hair. I had to go to the front desk for clean sheets due to short staff. The bathroom/shower area floor was not clean. The room was dark, dirty and dingy.

Overall a decent place to stay. Good location. They were short staffed so that contributes to the review.There was no microwave, no trash liners, no ice buckets. (You have to request one at the front desk, which seemed really busy the entire two days. Again they were short staffed.)We booked a double queen which ended up being a conjoined room which was unfortunate because there was absolutely no noise insulation between us and the next room.After the first night we did ask to change rooms. After a couple of hours and a few reminder phone calls we were able to move to a regular king suite.Again, no ice bucket, no trash liners, no microwave and now no refrigerator. But it was much quieter.The carpet in both rooms was atrocious. It probably has never been properly cleaned other than vacuuming. I had to clean up a small water spill and oped to soak it up with one of the provided towels which resulted in the towel being mud brown.The staff was great despite being overworked.

Positive: Great Location Very Clean and modern Negative: Nothing

Ill tell you some thing that travel agents dont want you to know about. When booking hotels use ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ They easily have the best deals on rooms! Much better than using orbitz, tripadvisor, hotwire. No doubt about that!!!Super clean room, no hassle checkin and 5 star dog friendly. The dog park next door was ample and clean with water for the girls to rehydrate. They even got some zoomies in to run some road trip energy off.

From the very beginning we were disappointed and put out. We reserved the ultra savvy suite about a week in advanced. We arrived about 45 minutes after check in time, and waited for the staff to even acknowledge our presence in the lobby. After several interruptions, we learned our pricey suite was not ready for us yet. After waiting another hour, finally we got the room key. The room was very large, with a separate living area and a balcony. The bed itself was comfortable, an odd thing was the cable guide was not user friendly. The remote had bad batteries as did the thermostat in the living area... which made for a chilly evening. Unfortunately there were no towels, I had to phone downstairs for some, which was met with a rude woman, with whom you could was not interested in helping or accommodating me. The last thing that just kind of all summed it up for me, was taking a cold shower the next morning. Just could have been a much better experience.

No AC in the first floor. Rooms fo not live up to Marriott standards. That being said the bed was comfortable

Came here for my 10 year anniversary. While the room was good for just me and my husband, theres nothing else that was good. The pool wasnt open when the sign said it should. You have to make an appointment just to go to their gym. And the reason we came to this specific location was the advertised good roof access which was closed. When inquiring with the staff they were rude and off putting and obviously didnt care about taking care of customers. The rooms arent really sound proofed enough because my husband was kept up all night with fireworks and motorcycles. Overall wouldnt recommend this hotel. Figure the Hilton is just as good.

Disappointing. Rooms were MUCH smaller than expected, no microwave in the room (!!!), not even a tiny dresser with drawers. Only place to put your clothes were really small open shelves or tiny half closet. Parking is $17 a night. NO ROOM SERVICE. Hallways are super dark. Why? It doesn’t even have the basic amenities you would expect in an average hotel room. I realize the location is a draw, but I just found three other hotels in Bricktown that have more amenities for the same price. Not a family friendly hotel. I’m not even here with kids, but I can easily see it’s designed more for couples. Won’t stay at any Aloft ever again. Not a good value at all.

Positive: PET FRIENDLY and pets stay free! very nice staff, great smell of the lobby, big room with contemporary interior, comfy stay.

Terrible hotel. Checked in late at night to a room that smelled of nasty dog/cat urine. Entire carpet was heavily stained/soiled including the hallways. Bathroom shower was quite dirty. The faucet had barely any water pressure and was clogged.- I had to remove the stopper.My brother who stayed in a different room had a dirty razor still in the shower.Would not recommend.

Maybe they were having an off weekend but, this place was terrible. From the entrance throughout. Misleading images on the site, housekeeping doesnt get it. We would definitely recommend other properties other than this

I enjoyed our quick stay. The pillows and sheets were nice. I Was a tad bummed that the TV and TV guide seemed to be from an older generation, especially during a pandemic and when we are staying in more. The guy working the front desk on new years day 2021 was amazing and very helpful!

Super clean room, no hassle checkin and 5 star dog friendly. The dog park next door was ample and clean with water for the girls to rehydrate. They even got some zoomies in to run some road trip energy off.

We did not enjoy our stay at all. The bar was closed for an event, after being told it would be open upon calling and booking. Then we’re told we could go in for a few hours if we “spent money and tipped good”. The room wasn’t cleaned properly, carpet and counters had crumbs. We were denied an upgrade. The room was LOUD! The air unit in the window didn’t work but wind would blow through it extremely loud. The beds are too firm and uncomfortable, the TV is outdated. Just not worth the price we paid, we could have stayed at a more affordable hotel and had a better experience. Super disappointed.

They charged me twice for my stay.. I will not be going back

Neat room design. Clean!

Dirty through out the room. Floors disgusting, strange smell. I drove ten hours today and was excited to get a good shower but the shower was disgusting. The shower had a nasty smell and there was a bandaid in the corner, not to mention I wouldn’t believe the shower has ever been cleaned. the space appeared to have not been cleaned, as there were mot trash bags in empty cans. 0/10 do not recommend, do not trust national chain notoriety. THIS HOTEL IS TRASH.

Our room smelled humid and thats because the AC unit was leaking water all over the carpet. also don’t leave anything valuable in your car they stole things from my fiancé’s truck they don’t have cameras in the parking lot or anything

Blood on the comforter and no real attempt to remedy the situation. Underwhelming experience at best, re-think your decision to stay here.

Location is excellent. The suite was large clean and the staff polite. But little things everywhere suggest that they just are not ready for prime time. I am hopeful that the kinks get worked out.

Do NOT stay here! Room #213. No towels, no iron, no soap; however, we did get ANTS, and lots of them, welcoming us. The ants were on the bathroom counter, on the floor around the shower, on the tables by the windows and in the bed. We notified the front desk about our lack of amenities, and abundance of pests, but nothing was ever done during our two night stay. Also, the rooftop bar which once was a huge attraction for this hotel is now off limits. Like other reviews from the past couple of months...the carpet was dirty and service was shoddy. This hotel is located at the top of the hill but it has gone down hill!!!

Super nice hotel, great staff, I love the bar and the pool. 😁🙏

Our group travels to OKC 2-4 times per year. We typically stay at the Residence Inn by Marriot in Bricktown (and have always been satisfied), but a new parent to the group booked the wrong hotel (Aloft). Rooms are more expensive (but lower quality), parking and breakfast are extra fees (which are included at Residence Inn). Bathroom was unacceptable due to sewage smell and grout / caulk deteriorating. When I asked to be compensated fiscally, I was given points not a partial refund. Dont stay at this run down, poorly managed hotel.

The furnishings were worn and broken, the entire fourth floor smelled of damp. Broken shower partition, allowed the main room to fill with steam. Stains on the sheets in the bed. stains in the Carpets. Broken furniture in the lobby. Dirt and grime everywhere you turn. Loud riotous activities in the parking garage including revving engines and horns and loud partiers till 3 in the morning.It is a shame that this branch is still open, I am sure that is proximity to Bricktown is the only reason people continue to stay in this pit. To a friend or business associate I say take your money and book a bigger cleaner room anywhere else. There is no excuse for the conditions at Aloft in OKC and it is the definition of a scam.

This used to be a fun place to stay. Now, every amenity they advertise is hit and miss.

All good but there’s no AC in the lobby!

The service was great, but the hotel was horrible. Seemed like the A/C wasnt on anywhere but the rooms, there was no ice to be found on any floor. The shower was disgusting. We wont be back

This place was SO great. We were just passing thru OK City on our way to CA, but man o man if we find ourselves this way again, well stay no where else! It is crazy dog friendly, the decor is fun and funky, its clean, and the staff were so kind. The gym was awesome: clean, great equipment, and great view of the city. The hotel is also right in the middle of so much to do, see, and eat. Thank you for such a memorable experience!

Overall loved the hotel and our room. The room did have a somewhat odor to it but wasnt really that big of a deal. Too much of a hassle to try to change room so we just stayed. The room was clean and the tv was great. Loved the view. Loved the parking garage.

Amazing! Beautiful hotel and most importantly CLEAN!

Hotel needs to be better managed. Was traveling alone for work and my shower overflowed, gnats in the room, bed was dirty as if it was stayed from blood...Got my money back & left and staff was very nice about it.

Be better if they had at the least coffee in the lobby. Also Just one ice machine that works. I checked every floor. Good location for bricktown fun.

The walls are thin and there is wind coming in under one of the windows.No microwave anywhere to be found. You have to pay for everything except the very weak coffee down stairs. You also have to pay $17 a night to park in thier parking garage.

Mask mandate yet customers were going in and out without masks. Front desk didnt seem bothered. Eventually checked out so I could get better service in a place that followed their own rules. I wasnt the only concerned guest. Others checked out as well.

Positive: This was our first time every staying at any ALoft hotel and we loved it and will be seeking them out anytime we travel in the future. Negative: The $17 parking fee a day but I am against that in any hotel environment.

Clean, great location. Staff was friendly and very helpful.

Do not stay here, you may think its all fine and dandy and then exactly one month later to the day I have credit card charges from the aloft hotel. Charging my card again for things they already charged my card for. Drinks at the bar and parking. I called and she said were having a glitch in the system I cant refund you your money and then would not transfer me to the manager that she just spoke to because she suddenly left the building.

The room was nice, a few things about the shower, vanity area were inconvenient. No place to hang a hygiene bag, clothes or towels...the sliding door and shower doors were so heavy and slammed so loud no matter how careful we were! There wasn’t really anywhere to sit in the room, so had to be on the bed the whole time. But we could’ve gotten past all of the that. Our last night we verified our checkout time...the next morning, we were still asleep and a staff was knocking on our door to come in to clean about 3 hours before checkout. About 30min later another staff came by, knocked once and came in our room, barely giving us a chance to get up out of bed to let them know we were still in there; thankfully we had the extra lock on the door so they couldn’t barge in. We had to pay an extra $51 for parking for three days, but parking is a nightmare downtown so we just had to do it. The hotel was nice, but not the best we’ve been to in OKC, so most likely won’t be back.

After a very busy day i arrived well after check in time.After accepting payment the lady tells me my room isnr ready. Said give them 10-15 minutes. Now. 48 minutes later. Im still standing here just looking at rhe lady. So far its been the worst part of this whole day

Cool place.Bring your dog!!

Room was beautiful but the staff charged our card for another persons room on checkin realizes her mistake and says she will put the money back on the card then charged us for our suite but the next day we check our card statement, she charged us over 700 dollars. Then a manager was supposed to contact us and never did long story short very unhappy with the service. To add insult to misery it messed up our honeymoon because now a huge chunk of our money is being held up by a loft. Corporate needs to find better staff that wont make huge mistakes like this.

The hotel seems like nice, new construction that was just done poorly. We got a corner room for a night stay. There was uneven flooring, peeling wallpaper, and blackout shades that were already in tatters. I know cleaning has been reduced due to Covid, but there were stains in our couch, the carpet, and on some of the walls. There was a sanitizing wipe for each TV remote; I had to use it to feel like even touching the one in the living area because it was greasy and disgusting looking (like it had not been cleaned in months if ever). We got one partial roll of toilet paper. The kleenex box in our bathroom had run empty at some point; I know this because the staff had wadded up and stuffed some more kleenex into the box rather than just replacing it. The building and lobby look much nicer than the quality of the room we got. Maybe I should not have splurged for an upgraded room, but I would have expected that to be a better room if nothing else. The bed was rock hard, but the pillows were flat as possible. I am glad we were only there for one night, or the sleeping situation would have been unbearable.

Positive: Location. Traveled from OK.C to colorado Negative: No

Not a huge fan of this stay. For the price we could have stayed at the Skirvin Hilton where the experience is always great. The towels and sheets had other people’s hair all over them and appeared like they hadn’t been cleaned.. countertop had cracks and pieces broken off and the shower has a huge glass piece broke off the door where you could easily cut your foot. Not to mention the shower was very dirty. No coffee in the lobby and no restaurant. Also very basic tv channels and no guide button to view what’s showing. The staff seemed nice but I definitely wouldn’t come back or recommend this place to anyone. If I didn’t have to leave so early in the morning would have complained and ask for a refund to stay somewhere else.

Lots of 1 star reviews lately. Not shocking.

Positive: Staff was polite Negative: Check I was a bit of nightmare but they fixed it. The lobby was very cool decor wise, the room was appalling very trashed and uncomfortable we paid for breakfast snd yet they wanted us to pay twice, location not the best, won¿t go back

The room itself was big, we requested a high floor and they gave us the second floor (the lowest floor available for our suite). The food from the restaurant was actually pretty good, but the second night they said the kitchen was closed for a wedding, which is fine, but we had no idea that was going to happen when we reserved the room. Also the floor had a lot of stains on it, the tables in the living room also had stains on it from where drinks have been. Several things in the room were also broken in various ways, such as the toilet paper holder was loose and the roll would fall off if you pulled too hard, and the door to the bathroom had a lot of chips on the side. Staff was pretty nice though

Negative: First room had a horrific smell coming from the shower drain. After running the water we noticed the drain was clogged and the water was foaming. We had our room changed. The next room was smaller still had a gross smell in the shower. Breakfast: a joke

We booked our room last minute due to bad weather through Expedia. Upon arrival, the front desk guy, name Steve, could not find our reservation & completely ignored us for 15-20 minutes. After asking him again to check, he replied with a very rude tone “That’s what you get for booking through Expedia!!!!” Then he continued raising his voice “why did you go through a 3rd party?! If you had called us, we would give you a room right away”!!!! I’ve stayed in many hotels never seen any of them treating guests so poorly like that.His behavior did not even deserve 1 star.

I stayed here recently and had an amazing experience. Not only was the place top notch, but they went above and beyond. Devin Stark emailed me a few days later to notify me that they found a payroll check of mine in the garage. I thought Id lost it somewhere else and never thought to contact the hotel. He then mailed it to me promptly and I couldnt be more grateful. Thank you Aloft, and thank you Devin! Highly recommend.

Beautiful rooms and great location. Private parking garage

Great place located in Bricktown within walking distance to everything downtown. Beautiful location. Great service, clean hotel. One.of my favorites. I highly recommend.

Elevators didnt work, very gloomy feeling inside. No color very depressing feel to it

The “Karen” at the front desk was a little rude with no personality. I was told my room would cost $125 then she insisted we pay for the $17 parking fee for their garage. She told us there would be NO parking around the street. We shortly found out that was not true. Not even 5 minutes after, we asked that she take off the parking pass fee because we will not be using it. she kind of argued but said ok. All said and done I was charged $170 something. How does my rate get to $170. The rooms are very basic and in my opinion way over priced. Save your money.

Very friendly helpful and engaging staff

So our room was dirty the bed was halfway made. The bathroom still had water on the floor. And my car got broken into and they wouldn’t do anything about it. Not to mention the elevators ran very slow it took longer to go up the elevator then it took to come down. The guest who wore make America great again hats we’re extremely rude. And made me feel like I had an unknown disease. While I was trying to be nice due to the elevator taking forever to go up they proceeded to act very inhuman. I will Not be back it’s was bad.

The hotel looks nice but in all actuality it’s poorly kept together... needs work.

Dont let looks deceive you!cute modern style hotel but thats the only thing good I can say. No cameras in parking garage and my car was broken in to and cleaned out! Fire alarm went off and my first room flooded then second room was affixed with dirty linens and 3rd room was one that shared a door with the neighboring room which was booked by a family with loud teenage boys... very annoying to have to be awaken by them video chatting and playing video games when all you want to do is sleep in. The re:fuel cafe also lacked ingredients to fulfill their already very limited menu

Overall it was a pleasant place to stay for three nights. Rated 2 stars because of the security concerns. A lot of stress at night wondering if someone was going to break into my vehicle or not.Pro+ Friendly Staff+ Good Food Nearby+ Comfortable Beds and Pillows+ Pet Friendly and Dog Park NearbyCons- No Security (vehicle had 2 attempted break-ins late evening)- Poor Circulation in rooms (No Shower Vent)- Loud (Can hear EVERYTHING through walls)

Amazing property!!! The staff is amazing,The rooms are extremely cool & comfortable and the GM, Ronnie Krodel, makes every person who walks through the door feel like family. I will highly recommend this property to everyone.

Positive: Convenient location to downtown. Negative: Restaurant and bar were closed. Air conditioner/fan was extremely noisy when it cycled on. Had to pay for parking at $17/night which was not mentioned in the ad.

The ac sucked! The receptionist was rude. The company is charging way to much! Will not ever come back to their hotel!

Good room with a nice bathroom and other features. Pets stay free (see their policy).Theres a dog park nextdoor too.

This was quiet hotel w/trendy decor. Very clean and super pet friendly. The doggie bags, treats & food/water bowls in the room were a nice touch. Staff was very courteous & accomodating. We’ll definitely stay here again; especially when traveling w/our dog. Easy access to downtown and a walk to the Thunder game!

Positive: Everything

It was so noisy. We could hear the lobby or pool music all night long. The room was fine. The carpets need to be cleaned. The walls and like food or something splattered on them.

Not good. The worst Aloft experience ever. I love these Aloft hotels and until now have always had a great experience. Noting about my stay here was very good. And it took accounting is too busy to return calls. I have never left a bad review at any hotel stay that I can remember, but this one was TERRIBLE. Im sad that my home town has the worst Aloft of any I have stayed at.

I paid 300 dollars for the best suite they had and Ive NEVER been more disappointed with a purchase in my life!! This place was not plush or lavish or anything! It honestly looked like a motel 6 with a big bathtub. SO NOT WORTH THE MONEY DO NOT GO HERE

Friendliest front desk staff around!

Terrible guest services. They refused to service our room and refused to bring clean towels to our room. Insisted I go down to front desk to get clean towels. What a bad impression they gave of OKC. Would never recommend staying here.

GREAT hotel! Great staff! I highly recommend! Great, clean rooms! The AC worked great and kept the room nice and cool all night!

Nice play to stay. Quiet. Dog friendly. Nice workout area. Comfortable bed, clean, staff were friendly and service oriented. Parking was $17 per day, which we thought was a little pricey, but parking is scarce in OKC without paying. Fairly contemporary design. Our room was a little too dark due to lighting. Overall, nice place.

Attractive hotel, comfortable and clean. Great location with Brick Town the explore and easy walk to downtown, the gardens, the museums.

Great location and we had what we needed but lighting/decor/room layout not great and WiFi is weak

Small rooms over priced but its in Bricktown so it is what it is

Didnt care for the parking situation

Great place to stay. Wish the ac could go lower but i feel that way about every hotel.

Positive: Location Negative: Dirty, limited amenities for $---/night, no balcony, no jetted tub, no hot tub...should have stayed in a super 8.

FANTASTIC FRIENDLY STAFF!! Military discount is awesome 👌 clean rooms, reasonably priced, we will be staying here anytime we are in town! Also, walking distance to Brick Town, and amazing restaurants! (Pearls Crabhouse is our personal recommendation!)

We decided to stay here for the first night of our honeymoon. We got the savvy suite and it was big and beautiful. The front room was made to look 70s I guess. It was my least favorite. The bathroom was so spacious and elegantly decorated. The bed was so comfortable and the pillows were soft and fluffy. There was a desk with a charging station. We had a long balcony looking towards downtown and it was absolutely stunning. The bar was good. Friendly staff. The breakfast you had to pay for and the options were not very appetizing for us. They had juice. coffee, and other drink options to buy. I should have made me a cup in my room and took the complimentary water, but I didnt know this at the time. We ended up going else where to eat. Overall we loved this stay and will stay here again for the balcony and big suite stay.

Beautiful hotel. Very very clean. The staff was outstanding!!

Wonderful visit! Lovely area of OKC and very friendly staff. Male sure to check out the onsite bar

Really nice vibes and nice room 😊

Overpriced and dirty, no amenities, everything looked like it was bought at Walmart.

The walls are paper thin. We could hear the people beside us, and people outside of the hotel ALL night long. Our room had no ice bucket, so we just took cups to fill up at the ice machine, but it was broke on our floor. I had to go down to the front desk to get ice. Rooms seem a lot smaller compared to your average hotel room. We would not stay here again.

My husband went to the hotel just to get away and it was amazing. The rooms were wonderful, the bed was so comfortable, and Jacky at the front desk was so helpful and accommodating. She always had a smile and went out of her way to help us. We loved the restaurants food the Mac and Cheese is to die for. We frequented the bar and the bartenders were friendly and make great drinks. The bartender that works on Friday and Saturday night is the best he makes an awesome Bloody Mary with extra olives. We had an all around great time there.

I gave it 3 stars because honestly people said the room looked cool but honestly I wouldnt justify 140 a night. Id rather sleep in my car

Had a great stay at this hotel. Check in was very easy and we were in the door and to our room within 5 min. The hotel has everything you need for an enjoyable stay from complimentary coffee, a delicious snack bar, and great bar albeit very high prices for food 🤷🏾‍♂️. Our room was cozy and presented great views of downtown/Bricktown. Will definitely keep this hotel on my short list when visiting OKC.

Staff was very friendly and helpful - no problems there. Very interesting, modern decor which I liked. My concerns are more so in regard to the design of the rooms and availability of the patio space. The door for the bathroom had no handle from the inside once you closed it. To open the door once you were in the bathroom, you had to try you best to grip the smooth surface of the door and pull it back or get your fingers wedged into the door space. There were scratch marks on the edge of the door where people have apparently scratched the door trying to pry it open. My other complaint about the bathroom would be about the body wash/shampoo dispenser in the shower. I appreciated that they were there but wished they were made from better quality. The body wash dispenser did not work at all though I noted there was soap in there. The shampoo dispenser broke apart on me, while I was using it. I was able to piece it back together but it was not sturdy. The upper level patio area looked nice and was one of the reasons I chose the hotel; I was not able to use the space, however, because when we got back from our planned events the first night, the patio area was already closed off. The following day, it was rented out by a private party. It would have been nice to have have extended hours for the evening or to have a separate area that could remain open to all the hotel guests while private events were being held.Final, minor, gripe was about the preset channel that the televisions go to when turning them on. The volume is preset to be very loud but just on that channel. At volume 8-9 (I cant remember exactly), the noise was actual quiet on the other channels so I had to turn up the volume, but on that starting hotel channel, at volume 8-9, I physically jumped multiple times when someone turned on the television because it was so loud. Overall, it was an ok experience. Strange design of bathroom. Disappointed I was not able to use patio space which seemed like a highlight of the hotel. I would recommend staying here for the friendliness of the staff but not on the design or amenities of the hotel itself.

My wife and I recently stayed at the hotel, and we had a Great experience. The suite we stayed in was perfect, very spacious, very clean, and very nice. We visited the bar, the staff were very friendly and the drinks were spot on.We spoke to the general manager while on property and he has customer service down to an art. Keep up the great customer service!