Filled up the truck less than a mile away, dropped off within 2 minutes of the time required, was charged $106 for a late fee and 16 gallons of missing gas. Total scam, unless you save every. single. receipt. they will not refund your money. Im guessing they filled up some other vehicle or their own car and charged me for it. Customer service online was useless.

I made a reservation on May 11 and received a confirmation number. I showed up on time to the specific location on my reservation May 13th. They did not have the truck or any other moving trucks at their location (except one that was out of service). They sent me to a different location that put me behind by two hours. The new location could not retrieve my original reservation so a new contract was made. I was charged a no show fee of $75. What a joke! Now I have to call customer service and explain to get refund. Budget should pay me $75 for an inconvenience fee. I am very dissatisfied with Budget Truck Rental for not providing adequate customer service, not fulfilling a reservation that I made, and then charging me a fee for all the inconvenience they caused me. I received more than one email congratulating me on my rental. What a joke! The new rental place provided me a rental truck, but acted like they had no affiliation with Budget even though all their trucks were in fact Budget. The truck provided was very dirty inside and out. I had to stop a gas station to clean the windshield before I could drive it. The new place could not pull up my original reservation nor did they cancel it. I do not recommend Budget Truck Rental.

Made a reservation online for a 12 foot truck but after driving down here to pick it up they told me no trucks are available and the computer system was wrong. They didnt have any other trucks available. The sales reps were unprofessional and unhelpful.

Horrible liars at this location. Rented a truck to go one way to Alabama! Took the truck to my apartment 8 miles. Movers advised me that the truck would be too small. Called this location back to see if they have a bigger truck! They had no bigger truck available, agent said he would look for another truck and call me back! Never received that call. Call Budget 800 number! No bigger trucks in the area! Called the location to advised them I’m returning the truck back to their location. Took the truck to top off the gas $10 and dropped truck back off. Took photo of mileage and proof of full tank. Placed key in drop box! Week later called asked about my refund. Location stated I dropped truck off Saturday night, so they didn’t see the truck until Monday and stated I drove the truck 112 miles! I didn’t go over 20 miles. These people are trying to keep my $1260 for a truck I drove no more than 20 miles and only had a few hours, Customer Service at Budget is going by what the location is telling them. The so called District Manager supposedly investigated. Not so! Went by what they said as well. It’s been 2 weeks and still no refund, not even the difference from what they said I owed them for!!! Do not go to this location for anything! They are crooks and I will make sure all my Military friends and other people I know never use this location for anything!!!

Great staff, better deal than anything we could find in Logan, and unlimited mileage. The truck was easy for this old Grandma to drive too!

Amazing prices!!! Budget only charged us $200 for 3 days moving out of town! Other places wanted $1000+. 2 thumbs up!!

Dont waste your time. Get a U-Haul. Worse than poor. Couldnt even get 50 miles out of town in their broken down truck and they wouldnt fix the problem. Now we get to store grandmas stuff in our garage until we can find another time to move it. Apparently roadside assistance means drive 50 miles back in the wrong direction on your dime in a truck that might not make it. Unbelievable.

Friendly service, nice trucks.