My insurance company sent me to Caliber Collision twice. They are very professional and Rita knows the business. They work in a timely manner and keep you posted. The receptionist is very friendly and does a good job getting everyone’s needs met. The work is spectacular and they take pride in their work. 5 stars!

The experience was great from beginning to end, Rogelio was very informative. He keep me updated at all times., and the quality of work is great!

Truck was sent by local dealership for a spot that needed buffed and rear bumper painted. This body shop apparently damaged my F250 Lariat trim and replaced it with XL that they repaired and stuck on. Truck was taken back and then damage was done to fender and door. Worst experience I have ever seen from a body shop.

I was able to schedule the job so time without my vehicle was very limited and they finished earlier then excepted.

Rita was Awesome, she kept me informed about the progress of vehicle.She would contact me first thing in the morning.It was all hassle free and even returned the rental for me.Rita thank you bunches, keep up the awesome awesome job !

This particular location in Odessa, TX was outstanding!! I received a prompt estimate and easily worked into their schedule for repairs. My service advisor, Rita Navarrete, was outstanding to work with. She kept me updated frequently and answered any questions I asked. My vehicle was completed in an extremely timely manner, and on time, as promised. I wholeheartedly recommend this place for your needs.

I am sad they have my car, but they are great to work with.

The whole staff here was extremely attentive and professional! Rita was the agent helping us out at Caliber Collision Odessa for our trucks repairs. Rita was a great help throughout the process, she is passionate about her work and did a great job keeping us informed at all times! Great customer service, 100% recommended! Thank you Caliber at Odessa!

Had a fabulous experience with Caliber Collision. My Tahoe looks great!! Lydia did a great job of keeping me informed till my vehicle was ready. So awesome!!!

They guys there did an amazing job repairing my vehicle after a deer collision. Only one little small spot where it looks like some clear coating is missing. Havent had time to take it back. Overall though they did superior work. Even washed and detailed it before returning it. Thanks!

They were super helpful! They also kept me posted on the status of my car at least every 2 days. They called when it was finished being aligned, they called when the parts came in and was being painted for the body, and they even adjusted their schedule to allow me to pick up before I had to go to work which I was so thankful for. I would most definitely come back, but lets hope I dont need to, lol!

Daniel did a great job of keeping me informed and even fixing scratches that weren’t in our estimate

Caliber Collision has excellent customer service. After the repairs were complete, my car looked brand new. If i didn’t know where the damage had occurred I would not have noticed. After a quick examination of the damage, they worked with my insurance company to have the car fixed and washed within that week. Very impressed.

Admittedly, my experience was probably a unique situation and I want to believe that Caliber delivers professional service on a timely manner based on the reviews. However, that was not my experience.I was scheduled to pick my vehicle up on a Friday, two weeks after I dropped it off. During that time, I received text messages of the updates. However, when I went to pick it up, the technician said they forgot to order a light and that it would be Wednesday of the following week. I called the following Wed. and was told it was still being painted. This process happened over and over, each time with a different reason. In my mind, a professional would know to order a light, a brace, etc. within the first two weeks of working on my car. We shouldnt be four weeks in and still missing parts. I dropped my vehicle off on August 18th and picked it up on September 17th.The quality of work was excellent and the repair made my vehicle look as if the collision never happened.I will say that the staff was professional, courteous and apologetic. At one point, I asked to speak to a manager, because I was paying for the car rental out of my own pocket and could not continue to do so. The manager made arrangements to pay the rental moving forward.

These guys did an outstanding job. The car looks great and the service was very good. Thanks!

Caliber Collision is a great company that I most definitely would recommend! Our service writer Rita was so kind and professional throughout our whole experience. Definitely going back for any further repairs. Thank you Caliber in Odessa

I found Caliber Collision Center in Odessa, Texas to be extremely helpful and efficient, from the front desk to the manager. They were very efficient and accommodating. They made me feel welcome and that my car was in good hands.

Rogelio/Roger and the Team here are amazing follow up is key and they nailed it! Answered all my questions had concerns after vehicle was delivered and they took really good care of me! Awesome place to do business will definitely come back!!

They did great work on our F350, a high quality and professional job!However when we took our Tesla in for minor paint issues they didn’t want to touch it. When they said they don’t know how to disconnect the battery to fix the paint on the door, I decided I didn’t want them touching it either..Still, they’re a great place for older vehicles.

Very professional and friendly staff. They communicated with me through out the entire process. Did a great job repairing my vehicle. If you are looking for an auto body repair center I would highly recommend using Caliber Collision on Field street in Odessa

Caliber collision is filled with friendly and professional employees who are determined to get the job done quickly and proficiently. The employee Rita was able to fully explain in detail the job done and I will most definitely be recommending this business to my friends and family.

After dealing with one representative and not getting the response and communication we expected. I decided to go to the GM and he was able to get our car back to us after having it in their shop for a month. The car had paint imperfections and it was fixed after we pointed it out but it still was left with some overspray.

My car looked brand new once repairs were completed.

Quick friendly staff, would recommend and if needed will be taking our vehicles here for future repairs.

Front panels not aligned correctly. They even forgot to reinstall a piece of trim. Windshield was a knockoff and not what came factory. It was the other parties fault so they should have used factory glass. Has park sensors too. Called to have it corrected. They wouldnt set up a another rental and expected ke to wait even though it was their mistake. I should have been more critical. This is west texas after all.

I took my Lincoln to these guys and they did an outstanding job. Logan was very knowledgeable, polite and helpful!! Hands down they’re the best and I highly recommend them. Thank you Caliber Collision!!

Caliber Collision has an outstanding presentation of customer service. Their estimators were very friendly and helpful. I received my car back in a timely manner and was update numerous times on the status of my vehicle. Will definitely use Caliber Collision and refer them to others has a high-quality collision service.

I always take my business to Caliber Collision because of the customer service. My recent experience was with Daniel and he took care of my car and helped me make the right decision. I am very pleased with the results and he was able to get it taken care of that day. I really appreciate that and I will definitely return if I have any other vehicle issues.

Pleased with the outcome. They take care of you properly and paint job is VERY close to factory if not the same.

Logan Parker did an excellent job on getting my vehicle fixed. He did keep me updated on all work done on my truck and got everything done on time and a very professional way. Very highly recommend get with Logan Parker hes a great young man.

I cant thank my advisor enough he was very informative and professional. Thank you Roger and Caliber for your help.

We were told to contact this company to schedule an appointment for hail damage appraisal. The lady that answered was extremely rude and unhelpful. I will not go into details but because of this, we are taking our business elsewhere. During this time when the economy is struggling and businesses are having issues thriving, you would expect better customer service. We will find a company that deserves our business.

Caliber made me happy with customer service,adjuster etc

Excellent service and very professional. Logan Parker went above and beyond what I expected. Everything was done and taken care of in a timely manner. Thank you so much.

I was extremely satisfied with the quality of service and professionalism that was given by Logan from Caliber. From the day I dropped off my vehicle to the day I picked it up, I was guided and helped. I was able to get back into my vehicle a lot sooner than I thought and that was due to the great customer service given. I would definitely recommend Caliber to anyone needing to get their vehicle repaired.

Everything was good and I like the work they do Logan he helped me out and I like the service provided I’m very pleased with there work

Good job

Customer Service given by Logan Parker was outstanding. Everything was explained and he updated as often as he could. Quality of work is the best and I will definitely recommend to others.

Took to long for repair of service

Best place hands down. Very professional and detail oriented customer service.

A1 rating w better business bureau. Award winning auto body shop.

Very pleased with the work done. I believe the girls name was Rita, very professional .

We had the best service ever, their customers service was awesome. They handle everything in a professional manner, they communicated well with us and our insurance company. I would definitely recommend caliber collision.

I had my front and rear bumpers repaired and painted at Caliber in Odessa and my truck looks amazing. Michael Garcia provided exceptional customer service throughout the entire process. Those guys in the body shop are great. I will recommend this shop to my family and friends! Thanks Michael!

Michael Garcia was a fantastic service advisor from start to finish! He kept me in the loop on how the repairs were going, answered my questions, and was always available with great customer service.The repairs were seamless! Thanks, Caliber Collision!

Caliber Collision has been the best experience I have had with an auto body shop. Michael Garcia, my Service Advisor, was very knowledgeable and professional in his ensuring my vehicle was returned to its factory condition after it was involved in a collision. I strongly the endorse Caliber Collision and Michael Garcia, in particular, to correct any damage to your vehicles.

Very nice staff..Daniel Perez was very helpful and got everything I need done pretty fast..They are the best and did a awesome job then the other services I’ve had done at another place.

Great people that work there. I love the coffee smell in the morning. Makes me feel happy. Thank you family. 100

I had nothing short of a great experience at Caliber Collision. My primary contact was Mr. Michael Garcia and I never felt out of the loop or worried about the work that was being done. The final product was exceptional and I will highly recommend this place to all family and friends that ever need some work done to a damaged vehicle.

Great service and paint match is spot on!! Michael kept me and my wife informed throughout the entire process. By far the best Repair facility weve ever been to!

Logan Parker did a wonder job on my truck. He went out of his way to deliver my truck to me at my place of business, took care of the rental and was a joy to work with. The truck looked great too!!!

Awesome service!!! Logan had wonderful customer service as well! Definitely would recommend to a friend.

Logan did a great job taking care of us. He kept me informed as to the progress of my repairs. I was very happy with the work am and especially Logan.

Caliber Collision did a wonderful job and Logan the gentle men who helped me has wonderful customer service! Keep it up!

Caliber did an excellent and Logan had really good customer service, I would highly recommend!

Very efficient, fast, great work

Staff is so polite and caring, thank you Caliber !!!

They did what they could to try and fix my car but the insurance deemed it totaled. They were really nice and understanding when I went to collect the last bits of my belongs.

Caliber Collision is amazing! My bumper was repaired and it looks great and they delivered it to me! Michael Garcia really went out of his way to make my experience exceptional!

They did a great job. Rita Navarette was easy to work with, kept me updated, and got the repairs finished promptly. Thanks, Rita!Im happy to recommend.

My wife and I took both of our cars here to be repaired after the hail storm from earlier in the year. These guys are busy, but they do a great job! Colton, my Service Advisor, made sure to call me several times throughout the week to keep me updated as to the status of my car. They did the same for my wife. Both cars were returned in great shape and in good time.

Great customer service great staff best work in Odessa Daniel was my advisor great experiance with him

Great customer service, Lydia was very helpful and polite.

Best fast and friendly service Ive had!

YOU NEED TO COME HERE FOR ALL REASONS! BUT WHEN YOU COME, ASK FOR SHAUN!!! THIS MAN WAS PATIENT, HELPFUL, DILIGENT. HE CARED ABOUT MY CAR JUST AS MUCH AS I DID. AND HE WAS VERY UNDERSTANDING. I KNOW EXACTLY WHERE TO GO NOW!!! THANKS SHAUN!!!!!!!!

Amazing and friendly customer service! Both of my vehicles were completed way before the promise dates. Colton went above and beyond to make sure we had a great experience with Caliber Collision.

Nice people, never had to use a place like this before but they kept me updated on the progress of my repair.

I highly recommend using Caliber Collision. They go above and beyond for their customers, and their line of work is top notch. Great company!

I had a amazing experience with Caliber Collisions. The staff was friendly and kept me updated on the progress of my vehicle. I would highly recommended Cailber to anyone.

Had a excellent experience with caliber collisions. They had my vehicle done within a reasonable time and it looks great! 10/10 recommended

Took my nissan rogue in on 12/30/19 and I had Daniel as my service advisor. They were sending me updates even on new years even which I was surprised and I was kept up to date on everything. I believed I was going to have an issue when my insurance company thought the car was gonna be done earlier and wanted me to turn in my rental but daniel got in contact with geico and straightened everything out all I had to do was make 1 phone call to him. Excellent service car was returned cleaner than I had dropped it off. definitely recommend this location.

They did a great job on my husbands car, friendly staff.

Caliber did such an awesome job on my car. Thanks Logan.

Sent my truck here after being involved in a wreck. They got the truck back to pre accident condition. Had a few small issues after picking the truck up but they put me in a rental and got it squared away . Stand up guys and good work

Beware this shop will rip you off. My wife took her brand new 2019 toyota highlander to these people for an estimate. All she did was chip the paint on the lift gate, i am talking damage that is no bigger then a rock chip to the paint and a tiny indent on the bumper. All she wanted was the rock chip touched up. Estimate is for $1430.33 and includes so many unnecessary things that its not even funny.. Such as replacement of the nameplate highlander when there is nothing wrong with it and it does not need to be removed, removing trim which will not need to be removed, removing light assemblies which will not need to be removed, Diagnostic scans which will not need to be done. The more i look over this estimate the more Im thinking they were looking or anything and everything to try to pad the bill. As a consumer i would be very afraid to leave my vehicle with these people, i would be afraid of them causing damage to it in order to add more cost to the final bill.Whats even funnier now that I am looking closer at this estimate, if you take away all the unecessary stuff the charges for the actual stuff that would have needed to be done IF you accept whats on the estimate as the truth is roughly $550.00 so yea, they were padding the bill by about $900. DO NOT TRUST THIS SHOP.UPDATE In response to Business response, no no thank you, i took it to another shop and am in possession of a much lower estimate... Over $1000 lower, so no no thanks.Just a note to readers of this, do not take your first estimate... Please shop around and contact at least 10 different shops before picking one, itll be well worth your time. Just because your insurance company is footing the bill is no reason to allow places like this to gouge prices and drive insurance premiums even higher then they are these days.

Our car looks great !!!

Great place, wonderful service.. very helpful, informative and professional. I would recommend this company to anyone. 😀

Excellent customer service! Staff was very friendly and kept me updated on the progress of my car. Overall awesome experience.

Highly recommend best customer service I’ve ever had Michael was very informative and always kept in touch with me through the whole process thanks!

Staff was very friendly and kept me updated on the process of my vehicle. My experience was awesome, excellent customer service!! Definitely reccomend using them.

Fixed me up right!

Friendly competent service. Great work and even better results.

Great customer service and good quality work.

I am very satisfied with the work Caliber Collision done on my car. And with the salesman Logan who keep me informed on what was happen with my car.

Great service, friendly staff!

I had a broken window on my nissan for over a year and I got It fixed by caliber collision and It looks brand new again. great service!

The repair made on our Expedition was amazing! Couldnt even tell it wasnt the original paint anymore, very professional people as well

If your an insurance company or not driving a luxury vehicle I would recommend this shop. The service was very cheap, and you get what you pay for. The employees were very nice and polite but not very well versed. The paint could be mistaken for a match at 20 feet. I was given the excuse of metal and plastic always look different. Someone might try selling them primer but thats probably too expensive for them. The clear coat was sprayed too thick. The ripple/ orange peel effect is very visible. I have seen better MAACO jobs. The shop actually pushed to have the frame straightened. 6 hours total without any extra charge to straighten a frame totalling under $1000. They pieced the front bumper back together. Dash fits about as well as it did before repairs. The first time they were done it was very clear the whole front end was pushed towards the passenger side. They did do a much better job of aligning the hood and front clip the second time. My car does not handle like it did before the wreck.All said and done I dont trust the vehicle I got back. I will be trading for an OEM vehicle ASAP.

Quality of work is horrible. Do not use this shop

Quick .nice. helpful. Just awesome

Thanks to Michael my car is back in tip top shape great customer service definitely will be returning for future repairs

Great work. Got my truck back quick and looked good.

Logan Parker is the man. Made everything easier for me and getting all settled, great service

Satisfied with there work on my car.

Caliber Collision has excellent customer service, efficient work, completion of jobs in a timely manner. HIGHLY recommended company!!!

The best most professional body shop in Odessa

Very good customer service great work would recommend 10/10

Charge too much. Couldnt get my car fixed.

Awesome expirience at caliber colision ! i worked with logan and he had awesome customer service ! highly recommend this body shop to anyone that needs repairs .

Thank you Jerry Rodriguez for hearing my concerns and for making the situation right. Very much appreciated