Herrington Recovery Center provided excellent, lifesaving care. There were occasionally difficulties (disruptive patients, staff turnover, etc) but these are to be expected in this type of setting, and were generally dealt with in a responsible way. Overall the staff and program were very good, and I doubt youll find many better treatment centers for dual diagnosis patients in the country. Based on my personal experience as a inpatient/resident here I would 100% recommend it to anyone struggling with mental illness and substance use.

I was really excited to come here in the beginning. I thought that the OCD/Anxiety program would be wonderful. They give you a binder and workbook. No personalized therapy. I would not recommend coming here unless you like doing workbooks that dont help you at all. What a joke.

STAY FAR FAR AWAY! Most of the staff at Rogers Eating Disorder/OCD program are rude, unprofessional, and inconsistent (My one star is for the one kind nurse). Everything negative I read on their reviews was true. I wish I would have believed what I read. My therapist accused me. My behavioral specialist lied to me multiple times. The dining room was always dirty, and they often didnt have enough food. I stayed there for awhile hoping things would change, because I was desperate, but they didnt. If I knew what I know now, before I went there, I would never step a foot in their program. Do yourself a favor, and learn from my unfortunate experience. Most of the other residents who were there at the same time as me felt the same way. Trust me, you dont want to come out more traumatized from a place that is supposed to be healing. I could go on and on and probably write a book about all my awful experiences at Rogers, but Im trying to keep this short. Im worried people wont read it if its too long, and its important for anyone who is considering going to Rogers to read this. This program is toxic! (The doctor himself used that word to describe Rogers.) Dont let anyone tell you Rogers is the only option. Anywhere is better than here. Please spread the word!

I was a former patient for OCD anxiety and depression residential. If I could get this place zero stars I would, the first time I went there gotten really sick and then blamed it on anxiety and then I had to go to the ER because I was going to liver failure and they still didn’t believe me and they made me come back. Once I got better I went back and they don’t use pronouns and they refuse to call you by your name there’s a kid who had ran away and we were really worried about him and we all stayed up the manager had threatened us that she would send us all the inpatient if we didn’t go to our rooms. I filed a grievance against this manager they were horrible I do not recommend sending anyone here. I got to the point where is so bad that I had turned into a code yellow and ran away because this place is making me worse than I already was

I knew their three star rating should have been a red flag… We’ve been waiting over five weeks to get my son into this facility with a constant runaround about projected discharges, insurance authorization, and whether or not he would even be able to take a college course while admitted to this facility. What started with a two week estimate for admission slowly became three weeks, then a certain day, then a week after that date… I really feel like they’ve been giving us the runaround. I understand healthcare and the exorbitant amount of people that are requiring assistance with behavioral/ mental health needs, but there should be some level of transparency while people are dealing with drug addictions and searching for a light at the end of the tunnel… waiting for this facility to give us any concrete answers has just made that tunnel longer and darker. Had we know that we would be waiting potentially over six weeks to get my son into this facility, we definitely would have spent time looking in another direction. Shame on you all. I think I would be preaching to the choir about the significant impact that substance-abuse can have on an individual and their family… Seems rather unprofessional to take somebody searching for assistance so lightly and with such disregard.

Ive been here twice, the staff talks negativley about all the patients and the treatment here isnt even treatment, its the same 4 things over and over again in group, and the staff says VERY insensitive things about/to patients. The only reason i left a star is for the ONE nice staff member that actually cared, ive been in 4 different units here and i think the worst one was both the eating disorder units, one of the staff members in ED inpatient was INCREDIBLY rude and kept deadnaming me, and the nurses in ED residential were saying things like “cmon! Shove the food in your mouth!” Which was really insensitive, i hope i never go here again…

Best Place Ever! Rogers helps restore ones health, offers hope and healing and best of all a chance for a brighter future.The staff, especially the night shift nurses,care so much about each individual patient n their personal struggle. All the while doing so without judgement!Rogers Behavioral Health(Oconomowoc)has made a great difference in my life and my familys. I will forever be grateful and tell anyone n everyone about this amazing facility.Please,if you need help there are people who care about you and want to help you. Everything will be okay.Thanks 😊

Saved my life best place I have been and I have been to many places thank you Rogers!

PLEASE DO NOT SEND YOUR CHILD HERE. i am going to begin receiving trauma therapy directly from my experience here. i am begging you- there are many other facilities that can help your child, just PLEASE do not chose this location. i never felt safe and the staff were very anti-lgbtq. was only allowed to change feminine hygiene products once in the morning and once at night. basically they leave you with overwhelmed staff all day, and the actual doctors don’t do sh-t. your child will receive incorrect doses of meds, and staff will discuss your medical record with the “favorite” patients. if you send your child here they will come out more broken than when they came in. Art and recreational therapists were awful in all units i was in, and repeatedly dead-named patients.

Beautiful place and the staff is very nice. However they make kids work for food and only feed themvery small portions to make them conform. My daughter was starving so I had to pick her up 3 days later. They tell you they can order, but they have to do so much work to be able to earn that right. I don’t believe in starving kids. If your child does well with not much food and you believe in reading them through starvation them wonderful place other than that

When our daughter first started to deal with her mental health crisis, we noticed that it was mostly the mental health professionals whos words and actions were the most concerning and not at all helpful only hurtful towards our daughter. One of the psychiatric nurses whom my daughter first met, asked our daughter what she identifies as.......I was fuming when I heard this. Another told her that because she was questioning her beliefs in God that she must be an agnostic! She is 15 years old, I think it takes much more maturity to know what your beliefs are and an adult shouldnt be telling a teenager how to think about their religious beliefs. What you should be encouraging is teaching them to think critically for themselves!! One of the psychiatric drs started to explain a lesson to my husband & I regarding homosexualty, we understand all about this and dont need you to categorize our child like you do others. And another social worker tried to say that our daughter was still struggling due to the family dynamic. All I can say is WOW, you seem to know our daughter so well after only 9 weeks, dont you??Do you realize that not everybody thinks like you, acts like you, or wants to be like you, get over yourselves!!!  Yes, she did learn some coping skills but other then that, Id say that you are a LONG way from inclusivity when you disregard that conservatives have mental health crisis as well!! We are happy she is home where she belongs and away from all those including the other patients who tried to indoctrinate her. If we could give a separate rating for some of the employees we would like Kelly she deserves a much higher rating, you could tell she was compassionate understanding and tried her very best

PLEASE DO NOT SEND YOUR CHILD HEREIn 2016-2017, I was inpatient twice at Rogers Oconomowoc. They lied to me about the ingredients in a meal, which isnt great, but its not the worst, right? But I have an allergy disorder and they repeatedly fed me foods they knew I was allergic to, despite getting notes from multiple doctors. When I had a bad digestive reaction and couldnt eat, I was punished. Weather out of pure negligence or that they believed I was somehow lying, I was in pain for weeks. When this experience made my eating disorder worse, they put me on bedrest, and then FROM BEDREST, DISCHARGED ME, SAYING I WAS FINE???When people got lice, they made us strip down and sit in cold hospital gowns for hours. They went through all of our things without telling anyone and threw everything in the laundry. They ruined a number of things, including a stuffed animal that was important to me. They replaced it, with a random teddy bear. I begged to go to a residential treatment center because I was in an abusive household, and instead of reporting anything or making any effort to help, they told me Id thank my family for beating me when I got older.Thankfully, I no longer live with the same people, and my mental health has recovered from the trauma I endured at this place. I found incredible help at Meriter and through escaping an awful situation. Their treatments are deeply out of date, they rarely let the patients outside, the staff are cold, and the therapy is largely ineffective for many people. Ive met a number of people who were admitted here and every single one had their mental health worsened by this place. If your child is mentally ill, especially if they have an eating disorder, PLEASE DO NOT SEND THEM HERE.

One of the doctors knowing and repeatedly dead named a patient without remorse. When confronted on the fact said it was exposure therapy when in fact it was just triggering. Clearly the doctors show a lack of care and it is down right unacceptable.

I have had the pleasure of working with Rogers professionally for several years. I cannot express enough gratitude for the array of services offered at Rogers Memorial Hospital, Oconomowoc Residential Treatment Center, and each of their outpatient locations scattered throughout the country. Rogers is truly my go-to resource for clients local to Chicagoland that are seeking primary mental health support. So appreciate how Rogers can also serve clients with dual diagnoses or co-occurring needs. I confidently refer to Rogers on a monthly, if not weekly basis for cases and highly recommend their treatment services.

My daughter spent a year there. They said they had a DBT and trauma program but admitted they hadnt written it yet. They were winging it. They wanted to send her to a very expensive program in TX. During the start of the pandemic. Cause they said it wasnt real. Waste of my money. Now she needs therapy for the trauma she experienced under the doc at Rogers.

Stay far away. They are so harmful to mental health and create more problems than they solve. They gave twice the maximum dose of a medication because nobody knows medication. I learned how to self harm in their focus unit and only learned harmful coping strategies. They created diagnosis to get reimbursed by insurance and call child protection if you dont agree with their treatment plan or express concern about the lack of treatment or supervision. Dr. Erikson is an uncaring, unprofessional provider. If you care about your child go somewhere else. They prey on families who are desperate for help and make things worseIn response to your response we did address our concerns and you stated you dont need to inform a patient or family of change in diagnosis and dont need to provide a treatment plan for 30 days. You also stated you dont provide supervision to address self harm and that this is not a place where you can provide supervision for mental health behavioral concerns. Which was the reason for admission.

This place helped me with alot of my issues, I learned rc, and alot of other ways to control my anxiety. The staff was very welcoming, and LGBTQ+ friendly! The techs were all fun, and listened, one particular pca or psa, not saying their name but they were my fav, and always made sure we were ok :). The place was overall hygienic but it got a little messy sometimes, like, sometimes the day rooms got really messy because of people eating snack in there, but I guess you would expect that. But, if you do go here, just know that the food is hit or miss, it would be good or just down right horrible, no in between (do try the tofu tho :D). You would meet great people there, I promise! Overall, this place made me feel slightly better, and helped me find coping skills, and things to do instead of self harming (Drawing on your ankles with markers there, is a good thing to do while staying up during room time :)) ANYWAYS 4.3, and have a great day to the staff here.

*please sincerely read if you/someone you know is going to the adolescent eating disorder inpatient service*Would give 0 stars if I could. If you are going here for the adolescent eating disorder unit, GO SOMEWHERE ELSE. I have been a patient here 2 times in the last 4 ish years and it’s only caused trauma, relapse, and more trust issues; especially with those that I thought I could trust like doctors, nurses etc. I will say not all staff are horrible, I’ve had about 2-3 that were actually caring and nice that weren’t even apart of my treatment team. The first time I was there they sent me home saying they would give me outpatient treatment and forgot about me?? The second time I received a therapist but she was the worst provider I’ve ever seen. I’m not one of those that complain over the small stuff - it was comments such as staff telling me I wasn’t sick enough to be inpatient here, lying to me about my medical history (which I didn’t have the first time because I didn’t have insurance, so that one was ridiculous) - I couldn’t eat dairy because I was allergic and they started to LIE because they got sick of me - the psychiatrist stays on her phone the whole meets practically, and simply nurses that don’t know how to be around valuable kids who have clearly gone through a lot to end up here. It’s sad that Wisconsin is taking down more eating disorder services, but please if you can avoid it, do not go here. Please only go if you need medical stabilization, personally are desperate and need to be inpatient for your own sake even if you don’t think you’re sick enough, or are going to harm yourself. Wishing all recovery. You can do this. Stand up for yourself and don’t let your guard down.

Food was disgusting and seemed expired frequently. When rules by staff were broken, they made it impossible to file a complaint, the rules were EXTREMELY restrictive, conversation amongst peers was filtered so much so, we couldn’t even speak about our mental illnesses or ANYTHING negative, no matter the context. Staff was rude and condescending, if you couldn’t keep down the food, or just couldn’t eat it, you’d be threatened with being sent to the ED unit which is obviously extremely counterproductive in the sense that it takes up room for people with actual EDs, and it’s forcing someone to waste time where they could be getting helpful treatment. They limit your contact with outside world to extreme lengths.

Don’t go here unless you want to die.

As a therapist who has been practicing DBT for over 20 years, I strongly recommend the DBT program at Nashotah for residential care. The clinical staff are phenomenal and bring their whole selves to the treatment. Every client of mine who has gone to Nashotah, along with their families, describes the experience as Life Changing.

I dont remember when i was there but it was along time ago but the staff were so nice! Im sure if i stepped in to see if any of them are still working there idk if they would remember me XD But I just want to let everyone know im doing good! And i highly recomend this place!

I was a resident at the Adolescent Center for OCD & Anxiety on three separate occasions, with the last stay being from May of 2019 until the end of July. I honestly can not thank my treatment team enough for all of the tools they taught me to succeed in life. I was diagnosed with Aspergers syndrome at the age of 11, and I used to have such a hard time in social settings along with anxiety and depression. Staying here for a total of six and a half months really helped shape me to be who I am today. I personally think my therapist, had the most contribution to my recovery from anxiety, depression, and negativity. My behavioral specialist and doctor were also helpful to me. What I really enjoyed the most and benefited from while staying at Rogers was the weekend outings to the movies, bookstore, ice cream shop etc. Along with the off-campus experiential therapy trips which included camping, kayaking, and fishing. One of the experiential therapists taught taught me how to ride a bike, which is something I could never do before coming there. Even the residential counselors really did a terrific job at providing us with support when needed and showed personality. Patience is a virtue! Rogers can truly change a life for the better if one would trust the process. As of now I am a freshman in community college and I also hold a part-time job. I thank Rogers and the treatment team at the Adolescent center for giving me the skills to help function in daily life.

Saved my grandsons life. Thank you.

If I give zero stars I would. Daughter was seen here and after 3 months was sent to collections without receiving a single notice. Do your loved ones a favor and seek care elsewhere.

Wow where to start. The staff is extremely undertrained in how to handle outburst the patients have they sit there and either let them continue destroying property of not only theirs but other patients. It took three days to be able to talk to a staff member i was in need to talk to. The most annoying part is they lost a bag of my clothes. I was there in September, its now December and they are refusing to refund me for the clothes they lost in an embroidered bag no one else wouldve had.

Our son suffers from anxiety. Perhaps the detox unit is very good, however the residential hospital is not. During this pandemic, wearing masks should be mandatory - especially in that setting. However, my son reported that staff didnt bother to enforce it. When one of the staff came to talk to me, they wore their mask around their neck!!! Thankfully, I wore a mask. They had my son in a room with another client who didnt wear his mask and picked his nose most of the time. Thats who they assigned to my son who had anxiety as well as other diagnoses. He felt sick just contemplating sharing a bathroom with him. Our son only stayed one night in the hospital setting and it was too many ... well never know how the rest of their therapy might work. But giving him a roommate like that when hes already anxious and worried about the virus isnt good for a hospital. No one was tested for COVID 19 before admission! Theres more, but you get the idea.

I give to Rogers Behavioral Health at Wisconsin 5 STARS because they helped my son with his OCD, he was 3 months there, and I am very thankful for that . Thanks for your support with my son you have contributed to his future, and showed him that he has a lot of opportunities ahead of him, that he can pursue any career, that he is not abnormal or a loser (how he was thinking before going to Rogers), and he will be one more contributor to the society, thanks for your hard work and dedication, for all the therapies CBT and ERP, for all recommendations and advises. Thanks to you, he has agreed to continue fighting his OCD and he has faith.Thanks to Nate, Dr. Butchart, John, Molly and all Rogers staff God bless you!!!

If you are doubting what to do, dont doubt anymore! Rogers was one of the most beautiful experiences of my life! It was the darkest time, but also the most enlightening time after experiencing Rogers! All the staff were very selfless and I thank them everyday for helping me! After over 50 years of suffering OCD and Anxiety, Ive finally found a place that would help me! I cant express enough gratitude for them and I tell people all the time how Rogers helped me! Its hard to explain, kind of like when you take a picture it doesnt do it justice until you are there. Same goes for Rogers-until you experience it you will not know what you are missing! Its also peaceful and serene! So dont be afraid, always remember that Fear is a Liar! Take the first step today for you or a loved one! You wont regret it! Thanks Rogers staff, I will never forget what youve done for me! God bless you all!

I feel like i just came out and then was thrown right back to square one. the day after i came back my dad called the cops on me.

I was in the childrens unit for my anxiety disorder. while I was there I threw up every morning for the 2.5 months I was there. every person involved in my treatment asked me if I was pregnant which I was not. I was also forced to eat half my food at breakfast even though they knew I would just throw it up. they failed to realize nausea was one of the most common symptoms of the medication they put me on. I lost 20 pounds and came home worse than when I came in. its been almost two years now and I still have nightmares about being there.

I was a patient at roger behavior health for an eating disorder I was dying out it that was I came from children’s hospital to Rogers and I was so happy to get out of the hospital and to be able to come to Rogers I started in Inpaient it was hard some days but it was definitely with it for my second chance at life I also went to res and I was so much freedom and fun then I met many new friends and I continue to talk to them out of treatment I definitely recommend Rogers if you or a loved one is struggling with an eating disorder.they saved my life

Great place they treated our daughter on how to cope using DBT skills. The people there are extremely caring and also educate the parents. Weve been to many places prior and by far this is the best. Im not afraid to post my name on here with a great reference because its the truth. This is the place to have your daughter or loved one attend.We appreciate all that theyve done and will not be forgotten.

Beautiful facility & most of the staff was kind. Two star rate because RBH does not appear to care that some of their employees are very inappropriate for the hospital setting. Two of the RC s were disappearing on walks consistently, making jokes about mental health & treating there work as a flirty pickup scene. Appalled at how they handled their behavior around patients specifically the young lady RC. Not professional at all.

Do NOT send your child to Rogers Behavioral Health. My husband and I were excited to get my son the help he needed at Rogers. From the first day of intake, we should have seen the signs After doing intake originally, we were told he did not qualify for their program within an hour of talking to them. They told us it would take a day or two. Then all of the sudden they decided to take him. He is 17 years old and needed help with his anger. He has had many issues since he was a toddler. We have worked with numerous therapist and institutions to get help for our son. He was admitted a month ago and had an incident with another resident on the first day and was moved to another program a week later even though they thought there was another program that was better but there was a wait list.. From day one they started changing his medications, taking him off one medication rather quickly that he had been on for 11 years. He has been very agitated since that started and has been very vocal about that. Because he has had issues with his impulsivity, he was doing things that he hadnt been doing at home before. Throwing things around not in anger just for the heck of it. They gave him a one and done agreement that if he did anything again he would have to leave. JOKE!!! What kid with ADHD, Tourettes and many other issues going to succeed at this especially since his medication is not working the way it is prescribed. We are now back to working with our current doctor to find another program for our son who desperately wants help. DEEPLY DISAPPOINTED IN THIS INSTITUTION especially Dr Erickson.

PLEASE READ: EXTREMELY disappointed in the care and mental well being of a family member that was sent there a month ago. This past month we have dealt with inconsistent treatment and communication from staff.Not only did they make drastic changes to his medication they NEVER communicated with his prior provider of 11 years to understand the history. We became concerned because my brother communicated to us that he was agitated and irritable on the new medicine.Being a Special Educator and an advocate for families I am in utter disbelief that a program like Rodgers exists. Not only did they move him from program to program (including in-patient). They recently decided his current placement is “not the right fit” and he needs to be picked up by Friday. This was following a few incidents where they decided to create a ONE strike plan for him, if he had another incident we would need to leave the program. I have NEVER heard of a system in where we give a child ONE CHANCE. This is OUTRAGEOUS to me, how is a child with: ADHD, Tourettes, PTSD, Sensory Integration Disorder suppose to be held to a one strike policy. This program set him for failure and are now putting him through the additional trauma of in his words “feeling like a failure”.The BEST part is they are now sending him home (15 pounds lighter apparently!!!!) with behaviors not seen prior to sending him. I have no words for the lack of care and compassion my family has experienced with Rodgers. The trauma my brother has experienced at Rodgers is UNFORGIVABLE.

First and foremost this place saved my life! The staff, the doctors, the techs, the therapists are so loving and caring. I was blown away with how much love and care they give to everyone. You can tell theyre not just at rogers for a paycheck. They really do care about the clients staying. I would recommend this place to anyone for any mental or detox reasons. They will help you! I feel like I have a new life because of this place! I also love the fact you have your own bedroom and shower. If you need help, please dont wait. Go! Go to rogers! The loving staff will save your life and change it!

I was admitted to the FOCUS program in the summer of 2019. It has taken me awhile to process my feelings about Rogers because I had some really positive moments and a lot of moments of frustration.I think first off it is really important to understand how Rogers functions methodologically. They are EXTREMELY DBT based. They do not believe in processing or talking out your thoughts and experiences out loud. At least not in a tangible way outside of group settings. If you, like me, have depression that is trauma based and are looking for trauma focused care, you will not find it here.Additionally, Rogers relies heavily on the antiquated Doctor/Therapist > Patient power dynamic. In my experience with mental health treatment over the last few years a lot of programs and providers I have worked with have made great effort in breaking down that traditional freudian(and in my opinion harmful) dynamic of a doctor/therapist observing/treating a patient more like a specimen than an autonomous human being. Your treatment plans are decided behind closed doors - you are not included in the process. Your opinions on your symptoms/treatment progress do not matter to them. Despite only knowing you for a couple weeks they determine that your knowledge (or former providers knowledge) of your disorder(s) is not relevant. Many times during my treatment I felt incredibly frustrated by this. It felt often that Rogers actually reinforced harmful stereotypes that people with mental health concerns are unreliable, unstable and resistant to treatment. If you are looking for a treatment team to partner WITH you in your treatment and build your coping skills and autonomy in a respectful way you will not find it here.Last thing about methodology. Rogers really cannot accommodate co-occurring issues. In FOCUS they will only treat depression and anxiety - they will not integrate trauma care if you need it. Also if you struggle with any other issues such as substance abuse, eating disorder or OCD they are entirely unable to treat you holistically, you will be forced to focus on one thing at a time which seems incredibly ineffective.One last quick note of critique. They struggle to retain adequately trained staff. There were many times myself and fellow residents felt disrespected or uncared for by RCs. While I was at Rogers there was a smattering of HIPPA violations that occurred at the hands of staff including a RC reading my chart aloud to a room of patients. That being said some of my best experiences at Rogers were because of some of the RCs its really a mixed bag.I admitted myself to the Rogers program because my symptoms had become severe enough that I desperately needed the structure in order to break myself out of the major depressive episode I was experiencing. The facility itself, its schedule and amenities are really quite impressive. The DBT education is quite good. The structure I needed was there. Those things, however those things are a basic part of any residential treatment center.I hope that Rogers will modernize their treatment system and try to include patients in their care in the future.

Horrible, useless interaction with admission staff. Basically, they wont help low-income patients. They dont accept medi-cal/medicaid for their inpatient program and I was told medi-cal is not accepted at the California clinic. According to the staff I spoke with, financial assistance is near possible. This is textbook example of why low-income, underprivileged people always, always, ALWAYS struggle to access treatment programs. Again and again, reputable place like Rogers toss you away when you cant afford treatment. Cant wait for them to respond to this review and say my feedback will be taken seriously. Save it. You are a disgrace.

They will not let you process after a diagnosis of PTSD. You have to stuff it back down. Patients had to endure belittlement by having black construction paper DUCT TAPED to their bedrooms

My son has been battling anxiety, self medication, and drug addiction for the past 4 plus years. He is currently in a rough place, and reached out for help. He was willing to go back into inpatient treatment (he has been in other treatment facilities, but struggles with relapse). He was turned away, didnt qualify. Extremely disappointing and stunning. No good explanation. Have learned enough about addiction to know when inpatient care is needed. I wouldnt recommend them.

I went to the Cedar Ridge program. The review page from that seems to be fairly inactive so I figured I’d post here too.I suffered from a type of OCD that involved reassurance seeking, and they decided during the first two days that I had a “question asking” problem, which I don’t actually struggle with. If you’re in a new surrounding a thousand miles from your home and family and all that’s familiar to you, won’t you have a few questions? Because of this I was forbidden from asking ANY questions whatsoever, and if I asked one I had to write it down and analyze it on a “question sheet”. I was essentially shunned and emotionally invalidated by the staff for the entire four weeks I was there (except for the psychiatrist and ONE residential counselor), because no questions could be answered. As you could imagine, that could take an emotional toll on a person. The more I got distressed and frustrated, the worse it got, and they did not seemingly care. At some points it felt like it was bordering on sadistic. It got to the point that I was so beaten down psychologically that I could not focus on my exposures, which is why I was there and spending money in the first place.Well, despite all that, the groups and activities were good. I appreciated how we were able to go shopping for our own stuff at Target and Walmart each week, and the fellow residents were, for the most part, really friendly and easy to get along with. In addition, the surroundings were absolutely stunning.I would not recommend going here, honestly. I thought it was a good place until I went to another facility a month later and was absolutely blown away by how mental health professionals at a facility can be “tough” and yet still CARE about you outwardly with compassion and emotional validation. I don’t know the symptoms you are dealing with but I would very carefully consider the facility you or your loved one go to. The significant amount of money that went towards my Rogers treatment should have gone somewhere else.

I ❤️ Steve

Good program. i was in CAU inpatient for anger and depression and the staff communication is the worst, i had a home emergency and some of the staff wouldnt let me call and it made me so sad and scared i was up all night. other than that it was a good experience

Sad because I heard good things about this place but after calling its unlikely Ill go there. Insurance only covers inpatient or outpatient none of the residential programs which are the only things that sounded possibly useful, although from what I read a typical day to be so maybe not, it said mindfulness meditation and dbt therapy, I already do both so I dont think more of that is going to be helpful. I was hoping they had emdr or brain spotting or something ... you know... actually useful? But they obviously only care about money and the girl on the phone seemed irritated with talking to me. I guess Ill try somewhere else that hopefully seems to care.

This made me worse but ok go off. some of the nurses were nice when they werent yelling at me to go to the comfort room when i was trying to stop a fight. still want big death

RBH at Oconomowoc has no ability to give medical attention to people at their residential eating disorder program, and so they sort low-weight patients into their inpatient program despite them not having any safety issues. Treating a eating-disorder patient like a psych-ward patient is not acceptable, and caused a sizable amount of trauma despite me only being there for 24 hours. On top of that- nearly everything is considered contraband, the beds are slabs of polyester with blankets on top, you aren’t even allowed to flush the toilet without permission, and Dr. Smith (who as far as I could tell is the man in charge) had no intention of actually addressing a single issue. The inpatient eating disorder program is a good place for you if you are self-harming, suicidal, or dangerous to others, but for everyone else it’s better if you stay far away. Don’t let them sort you into inpatient if you’re better off in residential.

Very poor experience in fall 2019 with our son who was being treated for OCD at Rogers. He lost weight and we brought him home because he was actually regressing at Rogers. No one has contacted us to follow up because frankly they don’t care once they get paid. They have NO ability to extract OCD children/adolescents from a bathroom due to privacy issues. They can’t even open the door to move them along so they get stuck in the bathroom every day for several hours! This was a complete waste of money and I would NOT recommend this OCD program!

Rogers has an exceptional staff that teaches life changing skills for those who want to change.

Would recommend more family involvement with addiction program not just the big shindigs on Saturdays. our loved one ended up finding other people to use with from the people he met there when he got out and fell off the wagon and they fell of the wagon at the same time. addiction is a family disease and odds of success are better with family participation and more on an individual family level not just the programs on Saturdays. met with social worker as a family once and sent a letter, but like our loved one was there blaming us for things and we think they believed him and now our loved one turned nasty to us and felt justified acting that way. I suspect no teaching them enough accountability for the pain they have caused and not enough family support for us to learn to respond better too.

I was in 5th grade and went to an outpatient program for anxiety, but quit because I had no motivation. Fast forward to 7th grade after going to countless therapists, I went to php for anxiety and panic disorder yet again. That didnt help much since I never did the homework, so after I was put on a certain medication, it messed up my brain. My mom rushed me to inpatient for adolescents and I stayed there for a week until I was placed in the gentle hands of the Childrens Anxiety and OCD unit. I stayed there for 2.5 months, and now I can finally live my life. If youre hesitant about sending a child to this program, maybe youre worried that your child will be furious at you? I was mad at my parents at first, but I now realise that they only had the best intentions. I made so many friends there, and we still keep in touch. A little over a year later, and Im out living my best life. Thank you, Miss Olivia in inpatient, both Miss Jessicas in CAC, Miss Katie, John, Tyler, and all the others I havent mentioned. I miss you guys every day, and Im so grateful for what you helped me through.-Kayla

I can’t speak to how the other programs work, but I can say with absolute certainty that the Herrington Recovery Center saved my life. I was lost in a downward spiral of drug and alcohol addiction that I was using to cope with my depression and anxiety. I went from wanting to die and contemplating suicide to a genuinely happy, grateful and proud person in 30 days. If you are reading this and have the same issues that I have, do not pass on a chance to go to HRC. It’s an unbelievable place. I want to thank my therapy team Niki, Ben, Deana and Andrea. They were all born for the jobs they have, and I’ll never forget them.

The staff are all very kind and compassionate. I would definitely recommend this place and I enjoyed my stay there.

The staff, counselor, psychatrist are friendly and pretty realistic. This place can help if you are ready for it but make sure that you are ready or else you will not be moving forward! On the contrary, the problems I am having with insurance and the financial center a whole year later is quite ridiculous.

My experience at Rogers was so influential and absolutely life changing in every way. I did 5 weeks in kubly, the residential focus adult program in Oconomowoc. My time there was difficult and I can confidently say that I faced a new challenge every day. It’s not an easy environment to be in and you face a lot of things that don’t happen outside of treatment. This makes it a fantastic place to practice the coping skills you’re learning and actually put yourself to the test. You really really learn how strong you are and how capable you are of coping in healthier ways while also being in a safe and supportive environment along the way. Staff support at kubly is amazing and I can’t say enough good things about how they helped me learn to trust myself again. Everyone is different and working on different things and I loved getting to see how my treatment team and all the staff in the building would adapt to each new resident to give them what they needed. A lot of people struggle with reaching out for helping when they need it but for me that is not the case and I need the extra push to stop relying on staff and outside supports. I never realized how big this concept was until a couple weeks after discharge, if they had sat there and held my hand through every challenge, always did my coping skills with me, or gave me the constant reassurance and information that I wanted then I never would’ve gotten better. My treatment team knew what I was capable of long before I ever saw it, and I’m so grateful that they never stopped expressing that to me. All of my growth is due to my treatment team being so fantastic and knowing what I needed to make progress, even if I hated them for it sometimes. I discharged mid November 2019, I have officially hit 100 days clean of self harm and yesterday I celebrated my 21st birthday. Coming from someone who didn’t think they’d live to see their 16th birthday, I’m so glad I stuck it out. I’m doing things I never thought were possible, I finally got my GED (in less than a month) after putting it off and struggling with it for 3 years. Every single day I do something and in the back of my head I remember where I was a year ago or 5 years ago and how these things would have been impossible. I notice all the small things that used to send me into panic attacks and instead I find myself reaching for my skills. I’m setting boundaries for myself and others, as well as reinforcing them when they get crossed, something that I would’ve never imagined myself doing. My silly old self sabotaging mindset has taken the backseat and I live my life through my values of mental health and my own recovery, I don’t value staying sick and suffering any longer. I’m surrounding myself with people who are also focused on their own health. I have big plans for the future that I couldn’t be more excited about, which includes moving back to wisconsin (I fell in love with the state), and getting back to college. Overall my quality of life and everything has improved so much I could write about it for hours. I just wanna say thank you to the staff who supported me and helped me get to this place because it’s more beautiful than I ever could’ve imagined! Evan, Rocio, Rickers, Lacie, Mariah, Riley, Josh, Jenna, Hannah, Lillie, Zach, Connor, Kelsey, and Jack.These staff members and everyone working at Kubly is such a strong and diverse team, they all bring to the table different life experiences and different styles which makes it so easy for everyone to connect with someone and feel safe around these people. They do a great job an managing this environment which can sometimes be extremely intense. I trust these people with everything in me and will continue to shout it from the rooftops that Rogers saved my life.

Was put in the anxiety and depression unit against my will. Place was dirty - bathrooms had piss all over from the men. Was caged in a small area under constant supervision. treated like lab rats. Twenty-something staff treated us with no respect - they just wanted to get their time in towards their degrees. Forced to take medication that didn’t help. Given 24 minutes to eat. Forced to sit through a 4 week curriculum that Rogers uses over and over. Therapists read from a book and didn’t understand it themselves. If you questioned them - you were told you were being uncooperative rather than maybe you know yourself better than they do. Caged with people who were screaming crazy or doped up so much all they could do was sleep. Made to play stupid games. I AM severely mentally ill and have been for many years - without treatment. However, what they were doing wasn’t helping and I now have PTSD from being there. I can’t be in any enclosed space - including my own house. I would rather be dead than go back there.

The staff, aides, nurses, social workers and doctors were very kind, caring, compassionate and professional. My psychiatrist was extremely helpful and informative and very patient. I highly recommend Rogers Memorial of Oconomowoc Behavioral Health if youre struggling with any mental health concerns.

I had good and so-so experiences in one of their residential programs. I found the therapists engaged and competent. The biggest issues I had was the frequency of one-on-one counseling sessions and some missed communication. I saw my two counselors (one focused on behaviors) only once a week (and on the same day), which did not give many opportunities to check in across the week. I twice wanted to chat briefly with a therapist, but my requests didnt make it up the chain or something that was unfortunate and felt funny. I also wrote a letter of concern to a staffer and never heard back. Thanksgiving was a particularly tough time as there were 4 days in a row with no access to any therapist. At a non-Rogers PHP, I saw my therapist 2x a week and they had an on-call person who would return evening calls. So it seemed to me that Rogers was a bit short-staffed for their level of care. The controlled environment, while sometimes inconvenient (you give up privacy), did provide a positive atmosphere and a jolt from the home front, which can be really good for a new start. I met some very good people there. Several reported weight gains (I did) and I think that speaks to a need for more exercise opportunities that went beyond the short walks offered by our RC people. Sometimes they would cancel exercise periods if there were fewer than 4 people interested in exercise (the unit had 12 people total); perhaps with some brainstorming those cancellations could be avoided.The RC people (not trained to be Txpists and relatively low paid) would conduct the daily mindfulness sessions, but those sessions were sub-par, often amounting to watching a video about mindfulness... sometimes just a media report found on YouTube. Sessions were conducted in the common room with attendant distractions.I found the resident psychiatrist to be unprofessional at times, seeming to enjoy his top-of-the-Tx-team-pyramid role a bit too much. I and two others found him overbearing. In one meeting, he recast a statement of mine to fit his novel Dx, which was hurtful and counterproductive.That same day I wrote a note to the clinical supervisor about this Dr.s behavior, but never heard back. That was the time to act on client feedback, NOT much too late by a comment to a Google review.

Intense group therapy but I needed intense. Very nice rooms, no sharing a room which I greatly appreciated. The food was horrendous. I needed to lose weight anyway but wow, I think they probably have better food in prison! For what it costs to go there, they should be serving healthy, delicious meals. Disgusting. Would you believe POWDERED EGGS?!?! Come on, eggs are so inexpensive! Order a fried egg & get a powdered egg with yellow food coloring in the middle! Roast pork that was green! You dont have to worry about gaining any weight, believe me. The salad bar was at least great. They had FRESH EGGS (hard boiled) on the salad bar - wth?? Other than the awful food, the game room, art therapy, musical therapy and the gym were fantastic outlets to let go & relax. I got the help I needed and am in outpatient continuing to heal. Beautiful grounds in Oconomowoc but you dont get to see them.

Like others have noted, great location but interns and some staff are immature and unprofessional. I have never been to another hospital that condoned immature behavior from their staff like RBH. Nothing will change RBH does not care, the same intern and staff that I reported for their behavior are still on staff.

I was in the adult FOCUS depression recovery residential unit (Kubly building in Oconomowoc, WI)on the lower level. I have mixed reviews about this facility.Positives:-was a semi safe environment to live in for 7 wks while working on my depression and anxiety-food was okay-Experiential Therapy with Lacie and Mariah was amazing-the “learning” material provided is decent-the residential counselors are always there to talk and help you work through emotional difficulties and are honestly the best staff at Kubly FOCUSNegatives:-I set goals the first week I was there for what I wanted to get out of treatment. I have been out of residential for a week now, and looking back I can say with 90% certainty that I didn’t manage to tackle any of my goals. Now that I am not in residential anymore, I have to pursue my goals on my own during PHP with little to no guidance (which I should’ve gotten in res)-MAJOR NEGATIVE: You have a behavioral specialist and a therapist assigned to your case. You only meet with each of them ONCE a week for a 60 mins session(hopefully, not likely though). Sure you can check in with them throughout the week, but you never tackle anything major during those check in times.-Relating to therapist time: It didn’t seem that our treatment team had a very open door policy. They’d always be in their offices and we’d only see them when we were doing group (CBT/DBT) and during our individual sessions once a week. You would think for a residential program where you are paying upwards of $1000 per day, you would see your treatment team more...-I have social anxiety disorder and a traumatic suicide attempt that has greatly impaired my functioning over the past year. I expressed this to my treatment team and asked multiple times to begin doing exposure work on them, which is what Rogers is known for. I was in res for 7 weeks, and did absolutely no exposure work. In PHP I have finally started doing exposures but they are 10x more intense since they are not in a controlled environment like res.Overall, I would say that going to Rogers residential FOCUS program is beneficial ONLY if you have the money to spare. You do not get as much individual time with your therapists as you do in PHP or IOP, which makes no sense at all. Residential programs are the most intense and have the most intense treatment work. That does not seem to be the case anymore. Do your research and decide if you need more one on one therapy or more groups before you come to Rogers. It’s a big commitment and takes a lot of work, but you may not get what you expected to get out of it.I could say more, but I think this covers the key points. I don’t regret going to FOCUS; I just wish I had known more about what kind/how much treatment I’d be receiving.

This facility will not accomodate a vegan diet for patients.

Weve worked with a lot of facilities and Rogers Memorial Hospital is simply the best in this part of the nation. They provide care that many health care systems simply do not or will not provide. There specialty programs are second to none nationwide. I clearly would recommend them.

The therapists here were nice, but I think the institution as a whole just wants money. I have complex PTSD and they said these exact words: “we know you have PTSD, but we don’t think the PTSD program is right for you.” And then tried to persuade me to join a more expensive impatient treatment, even though I did not need it. When I said I wouldn’t switch programs, they kicked me out and told me I wasn’t “making enough progress,” even though I was only in the PTSD program for 10 days. Some of the workers there care genuinely, but I think it’s clear what the institution’s goal as a whole is.

I was there in the adolescent center for residential treatment, it was one of the best experience by far. They changed my life, the staff are amazing and caring and very educated in what they do. It changed my life and here i am 1 year later and just continuing to thrive!

I wish I could leave a review for the clinical aspects of the Oconomowoc center for OCD treatment but the admissions department has never called back after an admission interview and assessment for my adult child. I was told the latest I would hear back was on a Tuesday, Ive called 4 times and each time told I would hear back that afternoon and violà it is Friday and still nothing. Normally I would say this is a poorly run organization but since you told a person with OCD that you would respond withIn a given time frame and have since constantly dropped the ball I would say this is cruel and shows a lack of professionalism and concern for potential patients. If the admissions department is this lackadaisical I can only image how shoddy the entire organization is run. Admissions is one of the first contacts and provides an impression of the facility - and my impression is of incompetence and disregard for people needing help. I called back today, a week since the assessment and was told the doctor has a big case load and this is why I haven’t heard back. This doesn’t sound like a place where anyone could get help with the shortage of doctors. Shame on you for offering the promise of help and them not following through.

I went here in early March 2019 and the staff was very rude. One staff member called me a very rude and disrespectful name because I asked for a water cup. Staff also let other patients harass me. They also forced me to take medicine that wasnt mine nor did I know what it was that they gave me. I will never forget how badly treated I was. I would highly recommend not going to this establishment.

Our child was voluntarily admitted to Rogers with the assurance from the therapist that if she felt the place wasn’t right for her that she could leave. After four days of our daughter telling us how much she hated it there we decided to have her discharged. One of the therapists came down and talked to us and said that her and the doctor needed to talk to our daughter. We waited around for four hours without so much as an update. When we went back to the front desk and insisted that we wanted release papers to sign; then the therapist came down saying our daughter wanted to stay. We asked to speak to her. The therapist wouldn’t allow it. Then I said I wanted her released regardless and wanted to sign papers and the therapist kept saying I don’t understand what you want. She wouldn’t give me release papers and said that we had to wait to talk to her assigned therapist on Monday.

My cousin was insulted by staff, mistreated, disrespected, and even threatened. Say he literally tried escaping the facility multiple times. Say this must be fixed.

I hadnt thought too write a review,,, but I saw others had a similar experience with RBH and now I want to share mine,,, I saw shameful behaviour from staff and interns [a name that comes too mind is Kristen]. Dr. Wetterneck was kind but the actual STAFF?,,,, very IMMATURE and shameful! I do not recommend RBH for addiction help.

The Nashotah unit was AMAZING . It saved my life and I will forever be greatful and thankful . The staff there cares and loves like your their own children. They care and listen this is the most amazing place . It saves lives!

My daughter attended their program 2 years ago and was a really positive experience for her. would recommend it to other families in need of help for their teen.

Very effective rehab program. Easy to understand why this hospital is rated one of the best in the country. I seriously believe that this saved my loved ones life.

I was at Rogers in 2014 for about 2 weeks. After that I went to out patient for another 2-4 weeks. I was treated for anorexia. I would recommend Rogers strongly for their wonderful eating disorder program.

Sober from alcohol since 2-06-20.

This place is is really unprofessional, and unorganized. there were times where staff have sworn at us to do stuff, and gotten mad for no reason. i do not recommend send your child or yourself to the eating disorder recover units here.

My niece attempted suicide at my home when she was visiting for Christmas. I was initially very happy that she was placed at Rogers,after her hospital stay, but that quickly changed. Communication with family was terrible. They believed everything she said even though she told her father and I very disturbing things regarding suicide and death. We related these to the social worker who shared them with the psychiatrist. They released her against familys better judgement. Her friends told her to do and say what Rogers wanted and she would get out sooner. Well her acting job worked and she is now out and we live in fear of what may happen next. Feel I should probably file a complaint to Social Services.

Rogers was AMAZING when I started last year. I am looking to go back inpatient again. The staff were AMAZING. I LOVED IT.

Like many hospitals, all they care about is money. I had a loved one in this hospital for treatment of bipolar disorder and PTSD from a sexual assault. He was doing extremely well but as soon as our insurance refused to pay for inpatient care, they refused to treat him. The insurance wanted to pay for partial hospitalization but the treatment team recommended full. Instead of allowing him to go to partial hospitalization, they discharged him without any prescriptions or support. After some arguing, they agreed to send one of his prescriptions to the pharmacy. He was new to the area and psychiatrists didnt have availability for months. He ended up in a manic episode. After being up for days, he was taking his medication over and over again, not realizing he had already taken it. He ended up in the ICU... He recovered but now hes being forced to go to the winnebago state psychiatric hospital. Thanks to rogers and Dr. Salamis recommendation, hes going to be in an institution with criminals, where he will likely suffer even more trauma. He is one of the smartest people I know, with so much potential. Unfortunately, with insurance companies and hospitals like this one, theres practically no hope for him. My best friend, my blood, cant get the treatment he needs and no one who is supposed to, cares. How can you tell someone not to give up when everyone is giving up on him? No one will fight for him. All anyone cares about is money.

I was in CAU because of a suicide attempt. I was very happy with the staff they were amazing and kind to me! Very playful and strict when needed. Loved hanging out with 2 PA’s in particular (Bryan and Brett). Taught me more than anyone else in there. I’d also like to shout out some TEC’s (Whitney, Liz, and Megan). I was displeased with doctor hersh or whatever her name was. she made me feel awful and very self conscious and I was afraid every day to have to meet with her. She sent me to CAED because I would not eat. She blamed it on an eating disorder when I had simply lost my appetite. I was sent upstairs and it was awful. Staff wasn’t as kind. Only 2 (Tori and Kailey) were kind. Many more rules and they scared the death out of me. Didn’t learn anything about mental health and anything to help the main issues my depression.I would 100% recommended the CAU for kids. There is a lot of swearing and the occasional fight but for the help and staff kindness it’s worth itFor CAED I would not recommend it to anyone even on there death bed 0%Small tip: could you please add the PSA’s to the staff directory?

They tend to be pretty good, looking back at my experience from when I was 11 they care however that is not immediately obvious when a child rips a phone off the wall and tries to strangle you

Please take this as a warning; do not send those you love to this scam.At first glance, the image they portray is wonderful. Once you start to move farther into their process, red flags begin to emerge. I was hopeful going into this program, wanting so desperately to overcome my eating disorder. I. Wanted. This.To begin, you must be medically cleared by a MD before admitting to Rogers. They sent me to the Oconomowoc local ER to get checked out. I went in, had blood drawn, levels checked. Comes back that my potassium level was critically low. (2.1mg/L; Mayo Clinic considers 2.5mg/L life-threatening) Dr Jivani was surprised I was up and walking around. I was admitted to the hospital overnight with a potassium IV. (That stuff BURNS. My goodness.) The next day, my potassium was better. I spoke with the doctor again. During that conversation, he almost solely addressed my psychiatric meds finishing each sentence with “but I’m not a psychiatrist.” WELL THEN, DON’T ADDRESS IT. I’M HERE TO BE CLEARED FOR ROGERS. Cleared. Check. IVs removed. Check. Packed up. Check. Social worker gets me started for intake at Rogers. Check. Three hours. Records faxed to Rogers. Check. Then we back track. I’m NOT medically cleared. I was told I need to sit for ANOTHER four hours for a phosphate IV. After some pushing and questioning, Rogers said there was no need for that; just take a pill and head over. How was that missed? I’m thinking this facility works with Rogers regularly. How did this doctor not know? “Human error”, “human error”, I was told. Okay fine. Whatever. I start to lose faith…Now we move to Rogers. I’m upset as I start to see the holes. The Director of Scams reaches out to me to apologize for the issues I had at the local ER. I ask to meet with her before I admit myself. Sitting down with DOS lady, she starts to tell me that they have NO doctors in their facilities. That’s why they send you to the rinky dink ER. She tells me they work together closely and have biweekly meetings with the hospital. Then proceeds to tell me that this is a great place and once you start working here, you don’t leave. She’s been here 24years, blah blah blah. When did this become an interview? Thanks Lady.I ask for someone to elaborate on this program. She gets the Director of the ED Unit and the Director of Nursing. Now I’m sitting with three staff members. The second and third start to contradict the first, saying they have no affiliation or relationship with the local hospital. They have no MDs, just nurses, so you must go elsewhere to see a ‘real’ Dr. Their explanation of given about the unit was extremely vague. The day consists of ‘intense therapy’. No one could answer what time the unit is usually up and moving. After two hours of back and forth, they began telling me that maybe “I wasn’t ready if that was going to be my hang up”. Oh, you mean the vague explanations, horrible intake experience, and being lied to? Yes, I feel extremely confident signing my freedom over to you scam artists.Maybe you should put more effort into your staff’s bedside manner than making your lobby ‘pretty’. I don’t give a f*** about your landscaping. I DO give a f*** about your lack of competency.Keep your loved ones away.

Decided to post my opinion after reading Dontaes feeling of discrimination. I too had the same feeling when trying to get my son in. Money was not an issue for my family but after we did detailed intake interview the staff was passive aggressively not returning calls and could not give any estimates on the wait time so we could plan my sons stay and our time off from work. I eventually told our local counselor (who was white) I did not feel comfortable sending my son to the care of people who seem to lack compassion for my son and that I suspected it had some basis in race but could not prove it. Our local counselor was very understanding and said she had other types of complaints about the facility before. I say in such, matters you have to go with your gut and reading that someone else had such an experience is some confirmation. The problem is there is such a need for these services across the country that shabby facilities like this can treat families in a disrespectful way and pretend they have quality care and still have a steady flow of patients. My final word is, black/minority families beware and non-minorities, beware also, because you too want good-hearted people caring for your loved ones.

Went in here for mental reasons and none of the doctors that I was assigned ever got to meet with me so I just spoke to fill in doctors. They really didnt care about my issues on what lead me to be there but more so the medication they were putting me on. Wanted to keep me one more night to watch what the medicines would do to me (still at a very low dose) and had no other intentions. Since there wasnt really anyone else there for mental reasons, they cut out the programs that were originally dedicated to it and merged them with addiction which did not help my recovery at all. Programs also did not help and was just stereotypical coping and calming skills that are taught to practically kindergartners. The doctor that I did speak with was extremely narcissistic of himself and really cared more of his claims than the patients themselves. Plus, the discharge process was a hassle and the employees had no clue what they were doing for the most part.

I did two programs at Rogers and they were both grossly misrepresented to me. I felt like it was a get a head in the bed situation on both accounts. The programming didnt apply to me either time. Not sure why there was a second time. The only reason for 2 stars is that there are SOME good caring staff

Compassionate and attentive staff. Wonderful facilities and decent food. Private Rooms reasonable rules. Very understanding and loving staff. Very quick attentive service from physicians and social workers.Made a few mistakes on discharge including not giving me back my car keys and wallet until I was almost out the door and worse yet did not pack up The medications I brought with me and return them to me. So when I got home. I realized I didnt have them. Had to call back and have them shipped. Causing me to have to go to pharmacy to get short-term supplies in the meantime.

The RCs and therapists were well meaning. I stayed in residential therapy for three months, and inpatient for slightly less than a month. If you or your child is autistic or on the spectrum, do not come here. In my experience here, no one made any needed accomadations for me. They cornered me or trailed me when I melted down, not allowing me to go in a safe space in my room. Due to my trauma, I was unable to say no to the adults requests, and they knew it. In residential treatment I was forced to make eye contact without stopping, even after I expressed concerns that this was only making me melt down and panic. They continued to instruct me to do so for two months. It is very hard for me to write this. They instructed me to stop stimming, and punished me for using American Sign Language when I went non-verbal. Although the no foreign language policy is very understandable, this action was ableist and every patient knew it. When I communicated that I was melting down and needed to leave, no one let me. It was as if the nurses in residential were convinced I was faking or that these responses were not physical reactions to stimuli. Another patient had seizures for a week, and they did not take him to the hospital until the seventh day. The neurologist was very upset when he said the patient had a concussion from falling on the floor so many times. A different patients inner ear started bleeding, and no one did anything because the adults thought we were lying. Thinking about the treatment there makes me sick to my stomach. If you needed a break from working, and didnt finish the papers and exposure therapy, you would be punished by getting things taken away, no matter how new you were. I was talked to passive aggressively by staff as well. Although what was taught in the hospital was helpful in the long run, how it was taught and enforced was not acceptable. Utterly unacceptable. I am doubtful no one there worked there to scare anyone from coming to treatment, but after several inpatient stays and therapy in Rogers Behavioral Health facilities I can say I have been slightly traumatized. As an autistic person with several hereditary mental health issues and severe trauma, I know how hard life is. Sometimes going inpatient is what you have to do to keep yourself safe. But please, please, PLEASE. If you are neurodivergent, or a very sensitive person who cannot easily advocate for themselves, I recommend you do not go to residential therapy here. Quite a few therapists and nurses are fresh out of college, and dont know quite how to help people who are timid or neurologically different.

I was recently up there. It was my second time up there. I thought Meriter was the best mental health facility. I realized that Rogers is a much more positive & helpful environment. I have recently talked with my therapist & psychologist about possibly doing a residential treatment up at Rogers. I dont have a specific thing to going up there except things that are dealing with depression, anxiety, self harm, and all that kind of stuff. Ive been looking into the residential programs up at Rogers & I am hoping that by next week I will know whether or not I will be getting the help I need from Rogers.

TERRIBLE. I live in the southern United States and the residents and staff discriminated me. I dont even know what to say at this point. I was at CAC for not even 2 months and they discharged me assuming I was healthy to leave. I do know that the residents who come from Michigan, Minnesota, and Illinois dont have to wait 3 months to be admitted either. I never ever want to talk about my treatment team as it was just a sick joke.Its 2018, come on people !!

Its supposed to be one of the best but it was seriously the worst rehab I have ever been to. The property itself was nice but the staff was lazy and didnt want to help me with any of my needs even though I asked on a daily basis. They only want the rich kids that dont really have to help and only have to babysit. Plus they told me because I was attractive I had to dress differently from the typical dress code so I wasnt a distraction to the boys. Dont send your loved ones here! They also broke many statutes which I will be reporting to the state. They sent me out on new meds that were supposed to be monitored without even a proper supply. One more thing.. they reported family sessions ect.. to my insurance that they billed for that never happened which is fraud!

Amazing, dedicated people.

A beautiful reflection while walking through the woods.

Terrible. I was in the CAU and the doctors were snappy to patients; keep in mind almost all of the kids in there were recovering from a suicide attempt/dangerous home lives, so it was terribly disheartening to see a burnt out nurse sink to the level of making life WORSE for a troubled child. I recall one nurse crying because another was mean to her, instead of checking up on patients (which is what their job is).Another thing is that I also am able to make calls to the CAU whenever I want, to speak with a dear friend of mine who is unfortunately stuck in there. However, if I get a nurse that actually cares about rules, they tell me to call back later and dismiss me telling them Ive made calls various times before and was able to speak with my friend. Not only this, but they allowed a patient to remain on 30s (special privileges that allow a patient to go to the cafe, call friends, etc.) after he had stolen a knife from the Cafe and was found self-harming in his room.Rogers made everything worse because it felt like a place that was designed for someone like me that didnt even care about me or want to go through the basic motions for a continuous paycheck. I hope you guys improve, both for the betterment of successful care and the death count of the children leaving there.

Many of the staff responded to me in a way that made me feel valued

I had 2 of my kids go to two different locations. They have multiple mental health issues and went for being harmful to themselves and family members. They both had wonderful experiences and I received alot of empathy on lack of resources in my area and staff was impressed [and not afraid to tell me] in my effort to get my kids the help they need and in telling me what else i could do. Although the kids were ready to come home after a week they ask occasionally to go back for a visit. They complimented the caring staff and said food was pretty good (not as good as mine but still good). My kids where 10 boy at oconomowoc and my daughter was 10 when she went to the one by milwaukee. I think the oconomowoc one was much nicer but apparently my son was lucky to go there cuz its usually meant for more longer term residents.

I was sent to this place last summer and it was supposed to help with my PTSD, but in reality, it only made it worse. Many staff members abused their power and refused to listen to the kids.

For me, I feel that Rogers helped me and changed me. My treatment team, which includes your Behavioral Specialist, Therapist, and Psychiatrist, seemed to be helpful, almost always. I was at CAC North for almost 2 months and now Im back and my family can tell that Rogers changed me for the better. We do Cognitive Behavioral Therapy (CBT) So that is when we do exposures, like initiating conversations with other residents, or sometimes doing really silly things like putting a pen mark on face so it could attract attention to challenge your anxiety. Even most of the RCS ( Residential Counselors) are very nice and respectful of the residents. The hospital itself is very clean and proper I felt. Even the housekeeper for CAC was nice towards everyone, and did a very good job at cleaning and taking care of things.The food and meal staff was OK though. Out of all the meals there I only found 3 or 4 to actually be good enough to wait in line for. Another problem is that my room mate had to switch so I got a new room mate, which I didnt know about at all since no one ever told me. I have been suffering from anxiety and depression for a while and I feel that Rogers is one of the best places to get treated for it at. We also go on outings ( Movies, Bookstore, Ice Cream etc) Which helped me because before I came here I could never do those things for a while. I recommend this place for anyone suffering from OCD, anxiety, and/or depression.EDIT 6/3/2018: It has been over a month now since I discharged from CAC, and I now feel the same way I did before I came here since my treatment team thought that I would strive at a large public school, when in reality they shouldve known that I cant go to a school like that.Recovery is a long journey but IS possible !

Terrible excuse for a psychiatric hospital. I came in August 2017 and can say it was the most traumatic experience of my life. I had been having suicidal thoughts and had gone to the ER and the doctor there said that I had to go to Rogers or that it would be considered going AMA (against medical advice) and that insurance wouldnt pay for the one night I was there. I ended up going and arrived at about midnight, by which we walked into the very grand looking lobby. From walking in, it looked really nice, but oh boy was I wrong. Immediately they took me to the Adolescent Unit for general mental health, I guess, and brought me into a room that was a sad excuse for an office. The paint was peeling, there was a single table made of some old, old wood, and about 4 doctors office chairs. A nurse asked me all the questions you would expect, and then proceeded to tell me that my sweatpants were a hazard since they had a string on them, and also that the hoodie I was wearing would have to go as well. I was then prodded into an exam room where someone by the name of Dr. Mans or however you spell it examined me and all that jazz. They told me to wear some of their hospital clothes which made me look like I was in prison. Then I was sent to my room, which had a bed and a table. The bed was literally stuffed with paper and it felt like I was sleeping on a cement floor. Literally the cheapest and poorest excuse for accommadations. I was woken up at 4 in the morning the next day even though I got to bed at 2 am because of my late arrival and woke to find a needle in my arm. I was freaked out because the nurses were taking my blood while I was asleep. I literally could not function throughout the day because of how tired I was. The food was absolutely disgusting and as soon as I mentioned I was vegan, I was met with by a therapist who was very rude to me and told me that she was older than me so she was smarter than me. She also asked me how old I was, and then as I was answering said, You can count, right? as if I was as dumb as a rock, which I am not. She then, on the spot, said youre anorexic, how do you feel about that? First of all, the food was repulsive and tasted like rotten fish, second of all, they were only feeding me dry cereal and water. I spent two days on that unit and the nurses were downright terrible to patients. One girl had a cut that got infected and nurses were notified but did nothing about it. I was transferred to the ED unit because of the stupid therapist and was unnecessarily force fed the disgusting food 6 times a day. Most patients on the unit were in so much physical pain because of how full they were and nurses did nothing about it. The beds here were the same, terribly uncomfortable. There were a few good nurses, but most were rude and made up rules to get us to shut up. Anything we said would be called out as triggering by one of the nurses. The showers did have mold in them and when I was there, the entire plumbing system stopped working, so we couldnt flush toilets, wash our hands, or take showers. The toilets were disgusting by the time I left (I was there for 5 days). Its been over 6 months and we are still being billed by Rogers for things we didnt even do. Do not send anyone you love there, it is terrible and they will be worse off.

My brothers experience here was awesome! He loved the staff and how well they treated the kids.

I was recently discharged from the residential Eating Disorder Center at Rogers and loved it. It truly changed my life. The house is located in Delafield and is a few minute drive from the main campus. The house is beautiful inside and out and truly feels like a home. The day room is lovely and has very nice and comfy furniture. Much better than inpatient! I was at the adolescent house with 8 beds and the small group was comfortable and relaxed.For therapy we had CBT, experiential therapy, art therapy, horticulture therapy, nutrition groups and a bit of DBT. CBT time was super helpful for me and very well run by the behavior specialists and RCs. We had CBT every day. The behavior specialists are very smart and know exactly how to support each patient they worked with. We also had DBT a few times a week. It wasn’t as helpful as CBT but the therapists are super nice and understanding to everyone’s situation which was great. The therapist I worked with was so sweet and she always had my back. I miss her a lot because she was there for me through everything. The experiential, art, and horticulture therapists were amazing as well. They are all very kind, understanding, knowledgeable men. They always knew how to make their groups relate to our treatment. We had nutrition groups, food planning groups, snack challenges, and meal outings with the registered dietitian. The dietitian is super friendly, cool, and most importantly, patient and understanding. She helped me a lot with understanding nutrition and my meal plan. While no one in ED recovery is always 100% happy with dietitians, this one was amazing and super sweet. The RCs are amazing and they helped me so much. I miss them a lot and think about them every day. They are always there for you through your best days and biggest struggle. Always there to support you. All of the staff at EDC have supported me and helped me so much and I will never forget them.The showers heat up nice and hot which is wonderful. The bathrooms are nice too. We had very nice bedrooms with desks, closets, and a frame to stick up pictures from home. The kitchen and dining area was very nice. The food is high quality and delicious which is helpful when recovering from an eating disorder. All of the other residents were so nice and helped me a lot in my treatment. The girls I met there are so strong and I will never forget about them and how they impacted my life.There is a special place in my heart for EDC. It truly felt like home while I stayed there. Unfortunately, insurance cut my stay a little shorter than expected. If I had the option to go back, I would. I do really miss it. I would 10 out of 10 recommend to others. I loved my stay there and wouldn’t take it back for anything. EDC has changed my life for the better.