My VA medication was suppose to be sent from Gainesville, FL to Ocala, FL (only 45 min away). I called to check on why it didnt come in on the day it was suppose to. Oh they sent it to Massachusetts!!! Why?? No wonder you all are so backed up and still blaming covid for your reason of not opening up until 430pm. Absolutely ridiculous! Im no logistics genius but Im fairly certain Massachusetts is NOT one the way to Ocala from Gainesville!!! Absolutely, RIDICULOUS! Oh and now Ill be sick because my medication wont be here on time. Thanks so much UPS!!!!!!! Oh and the customer service says they have NO WAY to expedite it! Ha! What a joke!Now I just called in to speak with Bill, because he left a voicemail. Some rude lady answered the phone. Telling me that Bill left the info with her but she doesnt know what I expect her to do about it. I said, I know people pay for overnight shipping so why cant you overnight it to me? They knew about the problem Thursday afternoon, I should have it by Saturday, max. She replied by telling me the pharmacy should be calling and not me. Which is absolutely absurd!! Why would the pharmacy call you looking for my medication? Its not going to them, its suppose to be going to me! What a unhelpful, rude woman. Wow!

Shawn the clerk? was very imformative, walked me thru what needed to be done. I had 14 boxes sent out with no problems.

Imagine if people would review a business sometime other than when they are mad at that business it was a great experience because I was able to get my package

Was sent here by ups due to not finding our address but closed from 5/5/21 to 5/15/21 due to things out of control! Called number on paper lady that sent us was wanting us to waite for pickup 10 days later! Man in back tall african american found our package ! He is a good soul!

Selina goes above and beyond for her customers! She’s absolutely amazing! UPS is very lucky to have her! She’s a real treasure and deserves many accolades. Thank you for all that you do for us, a small business! Selina’s time and dedication is always on point. We THANK YOU SO MUCH, all the ladies from Mary’s Bridal Couture- Ocala, Florida

I deal mostly with FedEx but when I have to do ups I will always go to this shipping post

Great service and beautiful location

Easy-Peasy....Go in show your IDPICKUP YOUR PACKAGE.GOOD CUSTOMER SERVICE AS WELL.

UPS attempted to deliver a pack to my home but it required a signature, no one was home so it was not delivered, the drive left a note so I went online and arranged to pick it up at the UPS office in Ocala, the next morning I walked i showed my ID and my slip left by the drive and I had my package and was out the door i a min, lady at the counter was friendly and helpful!

Paid extra for package to get somewhere and didnt receive it until day later

I had a notice on my gate today. The driver listed the date as 11/31 which is news to me. The info notice indicates this is a final attempt, when in reality it’s the first attempt. No indication where it’s from or if he’s bringing it back. And when you call customer service you get someone in the Philippines or Guatemala. What has brown done for me? NOTHING. Epic fail.

Excellent office with a perfect location, the staff that works here, gives you the confidence of having wisdom and excellent customer service. In this office you can find what you are looking for for the safe shipment of your packages to any part of the world. With efficient shipments and on time verified by its tracking of packages in the wed or in the phone app. Your home delivery staff has a lot of education and total professionalism.

This facility seems totally disconnected from UPS nationally. Missed a delivery, national said I could pick up. Tried, Oh driver will be late, you can get tomorrow (Saturday), except theyre not open. So, called national number (the local number is a closely guarded secret), so said, OK, deliver Monday. Monday, about 10:30 I get call, Were holding your package for pickup this afternoon. I said, Its supposed to be delivered today! Oh, we got message Saturday (theyre closed) saying, Hold for pickup. Drivers gone, maybe tomorrow. Apparently they dont read ALL messages. They also dont take messages; National Rep said hed TOLD THEM to deliver Monday. Really rotten customer service. Use FedEx or DLH if you can. Theyre getting more like USPS all the time...

Quick & efficient. The gentleman that helped me was professional and courteous as well as personable and polite.

A UPS driver decided to take a USPS package from my door after clearly reading it was a USPS package. They refused to bring the package back until 3 days later even though they were called within 30 minutes of the package being taken. The lady i talked to stated the package would be returned to me when she saw it fit to be and got very mouthy when I didnt agree, She even lied about dot laws because she wanted full control of the situation and acted like it was funny. We received it back in horrible condition with damage to the item causing us a loss of nearly $300.00 and a bad experience for our customer. I honestly believe the woman i spoke to should be demoted to trash duty. You can find a servalence video clip on YouTube.

Employee was VERY helpful

LOCATION CLOSED UNTIL 4:30PM. Hours are wrong and the call center doesnt even realize this. Location does not have 9-12 hours. Dont waste your time showing up early morning. This place has no local phone number. UPS is like blockbuster. They will be out of business if they dont fix their poor company

Made my first visit on 9/13/17 to mail a package and encountered an extremely nice lady at the counter who answered my questions and assisted me through the label printing process. Would rate customer service Five Stars.The cost to mail a long motorcycle muffler was more than reasonable. Another Five Star rating!Will definitely go back!

Super friendly, fast service.

Limited to 4 persons in the service area using the honor system.

Slow, phone calls to UPS are terrible. . .hard to get a human, and when you do it is a 3rd world country.

Thanks! I will make sure I never ship anything ever again.

There is no customer service at this facility. The really need to revamp the customer experience. I realize it’s a warehouse, but it is open to the public and you need to treat the public with dignity and respect. I just spent 10 minutes in line to pick up a package and besides myself there was only 1 other customer in the building.

What kind of business is only open 430pm to 730pm? Oh the kind that on its own changes your package status from out for delivery to customer requested pickup when the the customer never requested pickup and was sitting at the destination all day waiting on a package they paid the extra $25 for 2 day shipping but here its the 5th business day still cant even pick it up. Horrible customer service! Only automated now real person to talk to! Will never use UPS again.

Paid for next day shipping for some prescription glasses. After 5 days I came here to check on them. Lady behind the counter is efficient and direct. Said the package was scanned at the facility but never left. She said to contact the shipper and report a lost package. Would not go physically look for the package in the building. Now Ill wait 10 more days for a new pair of glasses to be made.

Even tho I went pick up my own package I went threw to insure I had my one of two package ahead of it delivery day.

UPS has fallen from the days as a premier carrier. Drivers have tossed my packages at he door. The local service center is only open at odd hours during the day... I can take lunch between noon and 2pm but they are unfortunately closed in the afternoons.Update: I will never personally ship with UPS again. I have been driving around with a package for the last week and cannot make the small windows they are open. I cant drop in a box because I need a confirmation receipt. I normally work from 9-6 on the other side of town and can never seem to make it by 7:30 after picking up the kids. I tried going before work and they keep it locked up tight. This place acts like they dont need customers and they dont open in the weekends at all. I hate working with UPS. Amd dont bother complaining becasue they dont care.

Absolute WORST shipping facility. Went to pick up a package that was supposed to be held, guy told me he didnt have it to come back tomorrow, even though I was notified that it was ready. Perishable and fragile packages laying in a heap on the loading dock. Closes randomly from 12 to 430 so good luck picking up packages on your lunch break. Anytime they deliver a package its left at some random location in my yard, never ay my door. Left in the rain.

The woman at the counter was very helpful and nice. I highly recommend this place to send packages

Apparently, ups doesn’t read labels. As I was told by the desk clerk. When asked why my package wasn’t held for pick up. When labels clearly stated to do so...

I have had the same delivery gentleman for years. His name is Dwayne and he is WONDERFUL! Today I got to talk with him because I happened to be outside.and I asked him how I could give him a great review on Google. He told me here. SO here it is! If I could give more than 5 stars I would, because I always find my pkgs safe and sound in a secure place, and get to have a nice chat with him if I happen to be home when he stops to leave a pkg.Thanks, Dwyane. I Really appreciate the great job you do and I hope your boss does too!(by the way the lady I talked to on the phone was also very pleasant and was happy that Dwyane was getting a good review, so now she gets one too!) :-)

I was awaiting a light facing towards Oakcrest ELEMENTARY school when I observed light green for traffic to proceed;A BIG BROWN UPS Truck fly past like several seconds AFTER opposite light was ALREADY green(driver was driving on Jacksonville Rd. Passing the Circle K at 5:55 pm on Thursday May 2, 2019) UPS NEEDs to do a BETTER job hiring & timing routes. THIS is extremely unprofessional & could possibly in future cost UPS a Huge lawsuit. KNOW UPS Dont want that. Conduct training to teach your workers BETTER.

Always an excuse with them.

Visited the UPS in Saddle Brook New Jersey was excellent service visiting the UPS in Ocala Florida and the customer service was not very helpful

Weve had several packages left out in the grass that have been rained on because UPS is too lazy to deliver the package to our covered front door. Weve called in and asked for packages not to be left out in the grass but it continues to happen.

Old relabel in, out service

Gotta love ups. Was supposed to have a package delivered today. Driver never showed and stated i moved. Real interesting consider i did not move. Great service

They put my package on the wrong truck. It went to a business in Ocala instead of Silver Springs. I called them and they said they would pick it up on a Monday and would probably get it Tuesday. I called the business they dropped it off at on Wednesday and the person there said the package was still there. I ended up picking the package up myself. I know mistakes are made but when you say youre going to correct it it should be corrected.

I Was discriminated against!I was told on the phone that I could come in and pick up my package that was being held by showing my US Passport. The lady at the front desk was rude to begin with and said i wasnt going to get my package without showing a utility bill in MY name because people like to steal packages. The bills are in my parents name so how was that possible? She hands me the phone to speak with someone else in the facility and this lady tells me Common sense would have told you to come in with a utility bill in your name. I said I dont like the way your talking to me. And she told me I am speaking to you professionally. She even went on to tell me she doesnt understand why everyone else gets this common sense but I dont. I left UPS without my package crying! I had no problem with the policy, my problem is with the way I was treated. I came to pick up my package not to be told I lack common sense.

Kinda hard to find at first its before closest maid like there a little road leading to a warehouse thats the ups center all the way in the back quick service for my first time going there

Very helpful.Good service

Changed their hours and couldnt get my package.no one at the center or customer care could help me get my package.horrible customer service.no more business from me!

I love this place they’re always so friendly especially the lady behind the counter who is so helpful and goes out of her way for almost everyone.

Fast friendly service

Worst service ever!! The ups driver decided that because I put up a sign stating that I would be renting my house out at the end of December that there was no reason to deliver my paycheck - even though I WAS STANDING OUTSIDE WHEN HE DROVE BY! then instead of holding it at the hub they IMMEDIATELY returned to the sender - this happened TWICE even after speaking with 5 managers to insure it didnt happen the second time!!!!!

Horrible

This place is awesome....Debbie is super wonderful! Helped me when I needed it the most! I recommend using them rather than Fed Ex!

Ive always found them to be efficient, helpful and friendly. I consider them part of my staff! And Im glad to have them on my team.

UPS is Silver Springs Florida is horrible. They make every excuse in the book not to deliver a package or drive down my road. Nobody else has an issue with driving down my road. FedEx does it daily. Plus, I always have to hunt down my packages because this UPS wont even leave a notice in my mailbox saying they have my package much less attempted delivery. They are lazy and useless. You pay good money to have a package delivered to you and then you have to waste gas and drive thirty miles to their office to pick it up. DONT USE UPS!! Use Fedex or USPS. The people they have working at the place where you have to pick up the packages are SO RUDE!!! I HATE dealing with those people. They always act like they have better things to do than help you or do their jobs. UPS SUCKS in Silver Springs Florida!!!

One of the ladies at the counter is excellent service. The other is not so friendly and will nag you on every little detail. It is a 50/50 chance, and the gamble is yours to make.

We live at the end of our drivers rout and sometimes have stuff shipped to this hub for pickup if we need it early, and on multiple occasions the desk clerk has given our boxes to another business that gets products from the same distributor, she then proceeds to tell me it had no name and thata why. I then have to drive to the other business to get my boxes and would you imagine....it has my name and business name on it.. So yes they lie and are lazy.. not to happy but unfortunately nothing I can do if I need my product earlier then 5pm.

A little difficult to find, it is located in the back of a busy loading facility, but if you follow the tiny Customer Center signs placed around the parking lot youll find the office in the back corner of the building and above some double glass doors is a large Customer Center sign. Has a very friendly atmosphere, and the reception staff are very genuine and kind and competent

This is a long, shot but the gentleman I spoke to was named Kenny. Best customer experience, Ive ever experienced with your company.

Service was horrible. From being talked down to by customer service to drivers not showing up at my house and just marking my packages that no one was home, leaving no notice at my house. And then explaining that they were at my house describing a house that was not mine, or using the most vague description that it could of been any house in the whole area. Worst company ever when it comes to dealing with trying to get answers and just get rude people telling you you can go pick it up from one of their stores since it is such an inconvenience for them to deliver to the house where they are paid to deliver it to

No local phone number.Still need to call annoying 1-800

NDA services the best

The service I received from Josephine and the dispatch center wasvery friendly and professional. They were wonderful .I met Mark, our local driver and he was great, helping me out of a difficultsituation. A big thank you to you all.Robert Denny

Tucked away but easy to find and very efficant

I went there to ship out a small box of ammunition and the person was very knowledgeable and helpful. I have heard horror stories of people being pulled through the wringer at other UPS Customer Centers because the employees themselves are unaware of the UPS policy which does allow this for small arms given the appropriate ORM-D labels are attached. Thanks, and I will highly recommend this place to others that ask!

Overall theyre good but they could use a couple of more employees during busy times but the 5 different drivers Ive been had experienced pleasant respectful and professional drivers Ive experienced since leaving New England.

Horrible experience. Lady told me that the packaging was not suitable...could tell she didnt want to do anything other than collect her pay. Took the same box across town to the UPS Store...expecting to have to have them repackage and send....nope, they said that the package was fine..2 minutes later I am out the door with a receipt. Lady at the UPS Customer Center should not be employed!

I was told by an employee at this location I could come in the following day to pick up my package and given no information that I would need specific info to pick it up. When I arrived at this facility the lady who said her name was Jane was extremely rude, turning, mid conversation to have a non related conversation with another person. Was absolutely the worst customer service I have ever received. I refuse to go back to this location. I called UPS filed a claim and told them if they couldnt get the package to my residence without issue, they can return it to Amazon.

Mr. Good morning has his A game on all the time, great customer service always

Terrible experience! Brought a box to the Ocala UPS Customer Center yesterday to be shipped overnight to a customer. When I arrived back home (1 hour later), I looked up the tracking number and it said the delivery was refused because customer did not order the shipment. The recipient was never contacted, and I was not contacted. Clearly the package didnt leave Ocala and certainly was not refused. I have spent hours on the phone (last night and today), and could not get any information. My customer does not have the equipment that they needed TODAY and nobody can even tell me where my package is. This is unacceptable service.

Customer service is excellent. Convenience as to how patrons choose to pay is not adequate.

There closed on Saturdays so if the ups driver came too your house on Friday and you were nreasonse to sign for the package. You were thinking going there on Saturday to pick it up. Yeah there closed on Saturdays and this is one of the reasons why people use FedEx

Quick and easy good customer service

Hours according to the website and phone system are not correct. I drove 30 miles to pick up a package only to find out they close at noon and reopen at 5pm..... I wasnt the only one. A man needing chemo meds was turned away from a pretty rude employee that just kept saying, coldly, Its corporate. Then she slammed the door and locked it. It was only 5 or 10 minutes after noon, too. There is no local number, either. Just an automated 1 (800) number

I have been going to this center for many years and have always found them to be helpful and courteous.

Quick and friendly service. Always the same guy in there Everytime I visit but hes spot on so all good.

Always a pleasure, Thanks UPS for talking care of business!

Technology makes it easy, definitely the best shipping rates period.

The service rep Dolly was informative, effective, amazing, and lets not forget her high level of positive contribution in the representation of the United Parcel Service. G.B.

I ordered several items from Amazon two of which were handled amd delivered by the USPS. Third item handled by UPS was returned to carrier facility as undeliverable because of problem with address. I have done a lot of shopping on Amazon over the years and never have I had a problem with a carrier unable to locate my residence.

Rudest and most disrespectful staff I have ever encountered. Inconvenient hours of operation.A total catastrophe.

Dont go here Bad customer Service BAD ATTITUDE.

Fast and friendly service

Very convenient shipping facility and ez parking, nice staff

Paid for package to be delivered overnight and UPS driver changed the address wich made the package undeliverable! Spent 1 hour on the phone to hear Chris in Ocala was too busy to help and the package is in a container for Monday delivery. Offered to pick package up at Ocala facility and still got no where. 2nd time this has happened! Customer service gets a a big fat F- ! Ocala distribution needs to get someone on site to take care of their bus. and correcting a problem created by a driver!

Always have been treated great. Professional, personable, helpful.

Very fast service and polite employees

Nice people. Quick lines

Front desk is sometimes empty for awhile so you have to wait, but the people are very friendly and helpful there. Not their fault the building is understaffed.

I was called by a staff to inform me that pick up or delivery wont be available until monday on an expedited shipment. Already have informed her that its a medical equipment my wife needed and all she could tell me is to pick up on monday or wait for it to be redelivered nextweek...unsatisfactory. Poorest customer service ive ever dealt with!!!

Worst ever the lady has every excuse not to ship anything. I tried to ship a carburator and she said she had to open the box. The carb was in a Holly shipping box that needed a screwdriver to open it. She didnt have one but said she smelled gas anyway.The carb had been boiled for a half hour so I dont knw what she smelled but she wouldnt take it. I had to go home, repack it and shipped it FedEx.I will NEVER set foot in this place again.

My Shipment Had Date & They Will Deliver it a day late!!. If the shipment wont be delivered or is not up for delivery on a date dont put a specific date. They are very rude & treated me poorly

Went there last week to mail a package they were closed worse the banker hours call ahead to make sure they are open

Customer service woman went out of her way to find the right box for my 8 or so dozen of cookies for my family up north so they wouldnt bounce or move all over. And they didnt. Thank you.

I had a good experience

Amazing customer service! Thanks so much!!

Great people

Packages and contents damaged

Awesome fast friendly service

Great customer Service.

Thanks to all the UPS staff for keeping everything going !

Lady on duty was very kind and considerate.

Let that works there is a little rude, but once she gets going, shes fun

FRIENDLY customer services and extremely helpful.

Fast and friendly service

3 times now the UPS driver has left a package in my garage. Just because I leave my garage door open is not an invitation to enter my garage. UPS needs to deliver packages to my FRONT DOOR NOT my Garage !