I live here. Ive had $500 worth of packages stolen from inside the building in one month despite an entirely new surveillance system - which means either a tenant or manager is stealing the packages.

RUN do not walk away from this apartment building. The management team is unresponsive and unorganized. I discovered I had to pay to receive my package in their package holding system. Not to mention Kristen and Cora blatantly lied about the level of noise from the trains that frequently run pass, claiming the triple paned widows blocked out the noise - not the case.

The overall rating here is misleading: they used to be excellent (~2 years ago), then got new management which is awful. Nickel-and-dime charges, little to no support, tons of upselling, and stealing deposits on move out. Deeply unethical people who rely on it taking some effort to sue them. Note that all the latest reviews are 1 star -- and itd be worse if it was possible to go lower.

I had relocated from Washington, DC to the San Francisco Bay Area. During my apartment search, I obviously couldnt visit any properties so I solely relied on Google and Yelp reviews. Aqua Via checked all the boxes on my criteria list. I signed the lease and have had no regrets in the 4 years Ive been here thus far. The property management team of Gladys, Matt and Bryant are very hard-working because they truly care about the property, especially the residents. They have become great friends.I would gladly recommend Aqua Via for anybody looking to relocate. Thanks.

Still have not received my $500 deposit refund after we decided to live somewhere else within 48 hours of given them out deposit. It’s been over 3 months. They are very disorganized. Also, BEWARE of the train noise! Hang around the neighborhood for an hour and you’ll hear the ear piercing train at least once

Sharing a follow up from my last post about the Aqua Via apartments in Oakland. Nothing has improved and the state of the building is horrible.I submitted a request over a month ago to have my blinds fixed. It was never resolved. in fact, someone left a note on my windshield asking if they can go and fix it (bizarre because I don’t know who it was and if the person works in the building that information is on the platform). Apparently someone came to replace the blinds and for some reason never finished leaving me with a worst result. Now the only way for me to open my blinds is to tie it to my bed frame - which is ridiculous. It’s been two months!Additionally there are issues all over the property that are clearly being ignored by this management company. In fact the property manager and assist property manager are no longer there. I had to find this out from a temp! Security is certainly an issue here as you can imagine whomever sits in that office has access to all of the residents units. We should’ve been informed of such a huge change!I’ve requested to leave my lease a month early because of all of the issues and UNRESOLVED service requests to no oblige. If you’re looking for Ana apartment AVOID THIS COMPANY AT ALL COSTS! Read the reviews and don’t let this happen to you.

I tried to tour an apartment. I had an appointment, called the day before to confirm the appointment and no one was in the leasing office. I waited 45 minutes and no one showed up. The voicemail is full and there was no other contact information. What a waste of time and very inconsiderate.

Avoid this place like the plague unless you want to have a change in management every few years and the subsequent lack of organization that follows. It’s too bad that they didn’t hold on to Yash, she was the best manager Aqua Via had in years; things finally started to shape up around here.So many of my neighbors are fed up with the disorganization and moving to some of the newer better apartments in JLS. Why waste money when the owners are don’t care about the property.Avoid this place it’s a sinking ship!!!!!

Incredible apartment and extremely reasonable. Great support staff who are 100% on it. Its pretty much perfect.

TERRIBLE