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Hi-Way Tractor & Equipment
9820 SW Hwy, Oak Lawn, IL 60453, United States
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Hi-Way Tractor & Equipment

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J
Review №1

Just bought a scag here and the guys were top notch. They explain everything in detail. Im very impressed with the amount of attention I got from them. Almost like if school was back in session. Very honest humble people.

Pi
Review №2

Needed parts for a 70s International Harvester Tractor. Frank at the counter provided exceptional advice and correct parts while telling me exactly how to set up the clutch and belts. I recommend them for all my needs.

Ri
Review №3

Outstanding customer service!! I drove 40 minutes just because the owner was amazing. Customer for life.

Da
Review №4

Larry & George are best at what they do. If you have thin skin or sensitive its not the place for you !

Mi
Review №5

Purchased one of these and I love it. Great Service and Staff!

Wi
Review №6

Amazing parts knowledge and great customer service you will NEVER get at a big box store. A+++

Ti
Review №7

These guys have been here since Moses wore short pants. Frank and Larry are fantastic at what they do and the store is reminiscent of a bye gone eta where great, friendly, family style service at a great price were common place.I would encourage anyone to patronize this business as they are honest and straight forward. I have been coming here for years and have never been dissatisfied.

Mi
Review №8

Great customer service from knowledgable staff. Better service and help than big box stores. I am/will be a repeat customer and will be recommending your services.

Jo
Review №9

Just stopped in to window shop, not much to tell.

Ke
Review №10

Had a few questions to ask I felt I got very honest answers. What more could you ask for?

Lo
Review №11

Good company very professional good prices also

Gl
Review №12

Very fair prices, I would go back in a heartbeat if I needed lawn tractor work or small tire repair.

Mi
Review №13

To be honest, the parts guy blew my mind with his knowledge of equipment. But on the down side, they are very expensive. Well I guess you get what you pay for.

Ha
Review №14

Well well well when youre a customer and you walk into somebodys business and they treat you like you look like you aint got no money and they talk ignorant to you and when you ask them questions they got attitudes

St
Review №15

Hi-Way staff members provide professional, personable, and friendly services.Employees have always been extremely helpful, knowledgable, and provide honest advise.The staff at Hi-Way have a generation of experience, and provide the best experience in a local community shop.

Ra
Review №16

I cant say enough good things about this business. I made several trips into the store trying to pick a riding mower that would work best for me. Each time there Frank, one of the owners, spent at least a 1/2 hour with me explaining all my options. I decided on a 42 Cub Cadet LX2 which is a step up from the ones sold in big box stores. Frank and his brother Larry are very knowledgeable on all the equipment they sell. I asked about delivery and was told it was $40 for delivery. I live about 20 miles from the store. Frank just delivered my new Cub Cadet and spent an hour going over the machine, how it works, where all the part numbers are and how to do maintenance on the machine if I chose to do it myself. So for $40 he spent over 2 hrs for delivery, set up and adjustment and explanation of the machine. No one does that anymore. During our conversation Frank advised he took the business over from his father who owned it since 1955. I can see why they are still in business. There customer service and knowledge is far beyond what 99% of every other retail store provides. I would highly recommend you stop in and see Frank or Larry before you purchase you lawn equipment from someone else.

Ji
Review №17

Frank was incredibly helpful and patient looking up and ordering parts for a Ranch King garden mower. The model/year information tag is long worn off, but he was still able to work with me and assist with figuring it out the correct parts.They have my future business!

Jo
Review №18

Nice people very helpful

th
Review №19

Fast and efficient service got my parts in a short amount of time. Easy guys to talk to and to get some valuable information from. The shop has been dealing with them for years they always come through for us.

Pa
Review №20

Very knowledgeable. Reasonable pricing.

st
Review №21

Great service! Very knowledgeable

Mi
Review №22

Full of knowledge. Plenty of parts in stock

Su
Review №23

Frank is very helpful & has a lot of knowledge. Whether it’s servicing or buying new, I highly recommend. This company really knows their stuff & provide excellent service.

Pa
Review №24

Stopped in for parts as i was fixing my snowblower myself. Not only did they have the parts i needed in stock, they were able to offer advice to help me in my quest to fix it myself. Friendly and helpful service, also new equipment for sale.

Jo
Review №25

Very good service.

ca
Review №26

A very good company. I would definitely recommend Hi-Way Tractor & Equipment.

Re
Review №27

Just got a new ariens snow blower from them. The guy behind the counter knew his product. His brother took me in the back filled it with gas and gave me the run down on how to use and simple maintenance things. Great services.

Ro
Review №28

Great got my tires on in two hours not two days will be backl

Vi
Review №29

Well not any fault of their own, they were closed. I looked in the Windows and they had a lot of nice equipment a little of everything and nice price tags to go with them. I liked the xt3 tractor. I have to stop in when their open and see if they have financing, Im not J.B. Prizker.

Cr
Review №30

The customer service here needs training on how to treat people let alone a customer. I walked in about a brand new mower possibly having a warranty issue that I purchased from another retailer. My current mower is too small for my lot and upgrading next Spring to a larger mower.The guy behind the counter sits there at a computer surfing the Internet knowing Im in the storefront and the only person. He never acknowledges or greets me until I walk up to the counter, wait a few minutes feet away from him while he surfs the Internet and then start to walk back to the showroom floor of new mowers. I ask him about the warranty work and immediately he cast judgement the mower was abused. I had a simple question of why a piece of metal failed, which I find odd. I was even willing to pay for repairs since I am not sure the true cause of the metal failing. The guy was extremely rude and continues that the mower was not in the present I purchased it in so therefore the warranty would not apply. Well, its been used to cut grass. Of course its not brand new still. Instead of dealing his unprofessionalism and Internet surfing I told him have a nice day and told him he just lost a purchase of $3,000 mower for next Spring.My recommendation is to find another dealer or lawn mower shop for repairs. Ill never waste my time in there again.

Ar
Review №31

Very bad customer service apparently if you dont buy from him he wont sell you parts just rude..... Belt broke on lawn mower needed one so called this very little MA and PA shop up. Tells me you can buy a lawn mower from Russo why not go there buy a belt.....

Pj
Review №32

Professional, fast, friendly, and reasonable service! Fixed my snowblower in time for yet more snow!

Di
Review №33

Staff was very helpful.

Ar
Review №34

Very knowledgeable and solution oriented

ni
Review №35

They know what you need for mowers

TO
Review №36

Horrible customer service I will never go there ever again and I think they are racist

Ri
Review №37

Good service, family owned

Ba
Review №38

Great to deal with

la
Review №39

Been in business forever and they do what it takes to get your equipment up and running

Sc
Review №40

Great customer service

St
Review №41

Great service

jo
Review №42

Very helpful staff

An
Review №43

Nice guys, love to help

Information
33 Photos
43 Comments
4.4 Rating
  • Address:9820 SW Hwy, Oak Lawn, IL 60453, United States
  • Site:http://hi-waytractor.com/
  • Phone:+1 708-422-0037
Categories
  • Lawn mower repair service
  • Lawn mower store
  • Repair service
  • Tractor repair shop
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–2pm
  • Friday:Closed
  • Saturday:9am–6pm
  • Sunday:9am–6pm
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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