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C.A.R.S. of Novi
24400 Novi Rd #102, Novi, MI 48375, United States
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C.A.R.S. of Novi

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Ti
Review №1

If you need service on your car or truck, go see Dave Smith at C.A.R.S. of Novi. Dave and his team are honest, no-nonsense professionals. They get you in, assess your issues, talk about options, and get you back on the road quickly. The quality of work is excellent. Communication is clear and timely, and you wont find more competitive pricing for your repair.

Jo
Review №2

Very knowledgeable and reasonable! Quick return of our vehicle! Have used them more than once.

Re
Review №3

When my daughter lost her muffler C.A.R.S. of Novi of quickly got her an appointment and replaced her muffler. Service was professional and prompt. Thanks C.A..R.S. of Novi for your prompt service!

Am
Review №4

We have been taking our cars here for a few years. Excellent work/service, honest and dependable! Highly recommend👍

Re
Review №5

Good people. Good service. Good prices. 👍

Ky
Review №6

I was in Novi on business when my transmission gave up at 4pm no less. In a panic I found CARS and asked if they would take a look to see if there was a band-aid that would get me home. At the end of the day it would probably cost me more to repair than to junk the car. Dave never tried to sway my decision and helped with suggestions on rental cars to get home, waited past closing time for my Uber to pick me up and He let me leave the car there while I coordinated junking it and since I lived 3 states away. He even handed the salvage company the key and kept me up to date on when they showed upd how they planned to pay me.He may be the last honest mechanic shop left. My only regret is I live 6 hours away, lol.

He
Review №7

I have been a repeat customer as issues continue to arise with my aging car. As a person that does not understand much about cars they do a great job of explaining things and laying out all of your options. The price is always fair and the turnaround has been quick. I wouldnt take my car anywhere else.

Br
Review №8

Very professional, super helpful, Dave got me back on the road super easy when my muffler came off.

Ra
Review №9

Great friendly service. Vehicle was completed ahead of time.

KI
Review №10

The work was done fast, and reasonably priced, very satisfied 🙂👍

Je
Review №11

Dave is handsdown the best auto repair guy I know in the surrounding area. Not only has he saved me money on his thoroughness (I think thats spelled right) and attention to detail but, he also takes time to explain in great detail the problems,solutions and options to a guy that wasnt born a gearhead. (Plumbing) He really does go the extra mile for his customers and not just me I have witnessed him with others as well. Henceforth he can have all of my truck and the wifes car issues and maintenance from now on. I also met one of the mechanics Mike and he was absolutely professional and a straightforward guy. Thanks again you guys for looking out for us and for not letting the dealership walk all over us further.NOTE WORKED PERFORMED- Intensive diagnostics @ several timesComplete Engine Swap NewBrakes,Exhaust manifold, Custom repair to exhaust.Transmission diagnostic and tweaking.And probably quite a few more things that they probably did for us because they just are good guys.Thank you for your military service as well marine!

Al
Review №12

People who work there are absolutely wonderful

Ca
Review №13

Ive been coming here for a few years now for service and they always do a great job. I had my brakes and rotors done yesterday and it was pretty quick about an hour or less. The price is cheaper than going to the dealership and Ive always gotten my car back within the same day of me dropping it off. They are great guys and easy to talk to and wanting to help.

Br
Review №14

These guys are awesome! Got my car back and it feels like a brand new vehicle.

Je
Review №15

My car started overheating on the highway while I was far from home. I took it to the nearest repair shop, they could not fix it that day and were overpriced. Brought it to Dave, the owner of C.A.R.S, and they had me taken care of quickly so I could get back on the road and the price was more reasonable than others in the area. Fast, friendly, highly recommend!

Ri
Review №16

I have a 1995 Camaro hot rod that I ONLY take to CARS to have work done. Dave is super knowledgeable about performance cars with engines being a specialty. I keep hearing horror stories about other so called performance shops in there area that Dave has had to fix issues they have caused. Save yourself aggravation, take your performance car to CARS to start.

He
Review №17

I have been going to these guys for years. They have always treated me with respect and insured my cars were repaired correctly. They have never tried to unnecessarily up charge me and have always given me options to any repair. I will go out of my way to tow my cars to them rather than take the risk of trying a new local mechanic. I don’t care if I’m getting an oil change or if it sounds like my engines going to explode. I don’t trust anyone else with any of my cars. Several times I’ve had to take my cars to a dealership for warranty service. Then weeks later had to take them in to C.A.R.S. To correct simple things the dealership had forgotten to do. The last visit I had they had to do some serious diagnostics because the codes were basically useless. They did an amazing amount of trouble shooting, found the route issue and still managed to get the car back to me the next day. It’s running better then it did the day I bought it. I wish more repair centers were like you.

Dm
Review №18

Knowledgeable Techs!

Fr
Review №19

I have been coming here for so long and wont go anywhere else. They are friendly and will tell you like it is. They wont make up things to charge you with or overcharge you. They will look at your problem and fix it for a decent price. I trust them and you should try them out too.

Ka
Review №20

I no longer live in the area but willingly make the long drive to Dave and Mike at CARS cause I know they will always be honest and take care of me! Dave has been working on my vehicles since I started driving and has never steered me wrong! Thanks for being a reliable business in today’s world!

Du
Review №21

An honest mechanic. No games. Lifted my car and told me it was in good condition when I thought something was wrong. They gave good advice considering my situation. I won’t be going anywhere else to get my car fixed for now on.

De
Review №22

Great place! Got my car brakes done and am truly satisfied with the work done and how fast they finished. I recommend this shop!!

Vi
Review №23

Replaced brake pads and rotors. Dave explained everything quite well and the cost was reasonable. Work was completed on time.

Br
Review №24

Full engine swap from blown head gasket in my 93 chevy. I talked with Dave the whole time. He was very professional with the updates and made my truck run better then ever. Thanks Dave

Ra
Review №25

Very Honest people who are considerate on their customers. Today I went to them to show my car as their was some inconsistent sound while driving and the mechanic their lifted the car, saw for any loose part and figured out it was just the resonator pipe which was making contact with another support bar. He suggested me with a very simple solution to bend the bar a little bit so that it won’t contact the pipe while driving. He did the bending and then said I am good to go in a span of few minutes for which he even didn’t charge me a penny. I would definitely go to them for all my future repairs and also would suggest my friends to visit them for any of their car repairs.

Cr
Review №26

I had a wonderful experience getting my car fixed here. When no other place wanted to fix it, CARS of Novi saved my engine and my car is drivable again, and in even better shape. I will return and recommended this business to anyone!- Crystal

De
Review №27

Dave is very honest and trustworthy. He will always let you know the least expensive way to fix whatever it is and in a emergent time he will get things done quickly! I wouldn’t trust my vehicles to anyone but Dave and Mike !

Hi
Review №28

Either easy or complicated service,they really do good job and explain what they are doing and quick. I always take my car and my company cars for maintenance and service and repair. I am planning to keep taking my car to them. Really happy on service and very honest people. Thank you always.

Ti
Review №29

Our family has been relying on CARS of Novi services for close to three decades now. We have found Dave to be honest in his diagnosis/evaluations whenever we have vehicle issues and the repairs have always been first class. I would trust our car maintenance to no other facility. You can always expect quality work at a very reasonable price at CARS of Novi.

Ma
Review №30

They did a great job diagnosing and repairing my vehicle. They serviced it rapidly and the prices were reasonable. I will definitely take my car there again, just hopefully not any time soon.

Ju
Review №31

Professional knowledgeable and always have my car in tip top shape. These folks are super competent in their field of work!!!

br
Review №32

This happened a year and a half ago and has been bugging me. I had been taking my car to CARS Novi for a few years. Mostly for oil changes. My front end had problems and needed some bearings and other front end stuff like axle and that type of thing. I was quoted about $1500 and some change. It was a lot of money. I paid it. I drive a lot. A year later part of that repair broke down. It was over the mileage for the warranty. Still, after paying over $1500 to Dave, I felt they should repair it without cost. I called Dave and spoke with him. He was very nasty over the phone. After being a customer for years and giving him that kind of money, I told that Dave guy that it shouldnt have broken down within a year and that I paid a lot of money, that they needed to fix it free of charge. When I said he had to fix it, he got very angry and hung up on me. Very upsetting to be treated like that and not even discuss it after being a customer and giving them that kind of money. I went in to talk to Dave about it in person. I asked him why it would break down again within a year, he said some stupid stuff like The roads are bad. He also said, that every time I bring my car in for an oil change, he loses money. Maybe charge a little bit more for the oil changes Dave so you dont blame the customers.He charged me another $300 to $400 to fix the problem. He was giving me a discount which is why I didnt take it somewhere else but still that put me at about $1,900 with these guys for this in one year. I was very upset at how Dave was on the phone, very angry and hanging up on me.I took the car there for one other repair. After that I didnt feel good about taking my car to CARS Novi. I found another shop.Brian A.

Gr
Review №33

Awesome service, very helpful, honest automotive knowledge. Dave is great to deal with and provides intelligent information about the service and condition of my car so that I can make reasonable desisions about what should and needs to be done. They performed service on my daughters car, quickly with a fair and reasonable price.

wa
Review №34

Took my truck in and asked CARS to do some work on my Ford Expedition...Dave the owner recommended he take a look at things and get back to me before doing the work Id asked for. Good thing. Turns out that my engine issues were far less extensive than I had figured and for less expensive. CARS did the repairs they suggested and fixed my issues, and for much less than I was planning.Thanks Dave, and CARS.

Th
Review №35

Very knowledgeable staff! I was afraid I was going to need a new engine. Dave did a tuneup and the car is running great! Oh, I also found out they are certified in pre 1973 cars. Anyone with a classic car should check this place out.

Va
Review №36

Very good people who knows what they are doing. Great customer services. I was in and out in time .

Sa
Review №37

Had a terrible experience with these clowns. A tow truck dropped my car to their shop by mistake instead of a couple doors down to classic collision. With no work order, no call, or prior auth given by me (the owner) they began to “work” on diagnosis by hooking up a trickle charger. By the time I caught wind of the mistake and contacted them to release the vehicle, they demanded $80 for their “diagnostics” fee. Again, in violation of Michigan state law that a prior authorization must be approved before anything over $50 takes place. Further contacts by myself resulted in rude, disrespectful, angry behavior demanding payment. Illegally. This essentially amounted to vehicle theft. After a final call to settle the matter, I was screamed at and given a 1 hour window to pay or the car would be impounded. This would be verbal assault added to their delightful mix of customer service. A quick call to the Novi police department got 2 officers out there, at which point the vehicle was immediately released to me without any payment required. Beware of these thieving, crooked clowns. They have done this before. I’ll be contacting the BBB soon. Either they don’t have the required pre-repair notice posted in a visible location (I.e. MCL 257.1332a(1)) OR they do and are in clear violation of this law. Again, beware of these dangerous people, preying on people that wouldn’t take such a sharp stand as I did.

An
Review №38

Great service. Skilled and knowledgeable. Clearly knew how to identify and fix a problem. Is current on newer technology.

Mi
Review №39

I have been taking my vehicles for maintenance and repair to C.A.R.S. for many years. The owner, Dave, previously franchised through Tuffys but now owns the business C.A.R.S. He has many years of experience and has always been honest and fair with me about what needs to be fixed and the cost of the repairs. In my opinion, the quality of Daves work has been superior and he strives for excellent customer satisfaction.

Al
Review №40

Went there last year to fix my VW Golf A/C. And I just found they took away my hood insulation pad and didn’t install it back.

Ke
Review №41

My wife and I have a drag race truck and it has been there several times. Almost nothing on it OEM. I install a Crown Vic front end assembly! Dave put it on the frame rack and adjusted it for racing! Custom applications no problem for them!!!

La
Review №42

I have a resto-rodded 1951 Chevy pickup that I built, so nothing is standard on this vehicle. The vehicle needed a front end alignment and a diagnosis for a rear suspension lean. Dave had me put it on the alignment rack and his knowledge on suspension geometry was able to diagnosis that the there is a faulty rear leaf spring. All the work was done within quoted time and at a reasonable rate. I’ll be looking to CARS for future auto needs. Thanks Dave and Mike.

Ad
Review №43

These folks are super competent in car servicing matters and can really do it to their best.

To
Review №44

One of the BEST shops in town! The staff is courteous, professional and extremely knowledgeable about vehicle repairs.

jo
Review №45

Discount tire reccomended this shop to check on my tire alignment. After an hour or so of looking at my car, they quoted $1500 of repairs on the alignment alone. I blew them off, took my car to a different mechanic, who assured me over half of their suggested repairs were fabricated. My total at the new mechanic was under $500, and two years later none of the repairs Cars of Novi additionally suggested have come to surface. I was pretty young looking when i went in there, my guess is they try to get extra money off the high school kids in Novi.I took an extra look and confirmed that this is in fact the same store I visited. This is not a fabricated review. Im not sure why someone would leave a fake review for a place they have never been to, but the first step of grief is denial.

Ra
Review №46

Very knowledgeable, friendly and reasonable.

Si
Review №47

Hands down the BEST mech shop I have brought my car to. I got 4 new tires and suspenion all the way around my Chevy HHR... my car is driving like its brand new. They were able to get me in and out quickly and at a VERY reasonable price. They also have a 2 year 24,000 mile warranty which is double the dealerships (aka stealerships). Dave, who I assume is the owner, is a fellow Veteran and took the time to show me rebates that the parts manufacturers were offering for my particular repairs. C.A.R.S. of Novi is now my mechanic shop of choice. #CustomerForLife. Thanks Dave, Mike and the C.A.R.S. crew of Novi!!!!!

Da
Review №48

This is a top notch facility awesome service the guys are great and my vehicle has never performed so well I suggest everybody come here for all of their automotive needs.

Am
Review №49

Great experience, fast turnaround - many thanks to Dave & the staff!

Ro
Review №50

In Novi, the best auto repair shop around. I have been going there for almost 20 yrs!!

Ni
Review №51

Always honest and excellent service.

Mi
Review №52

Have been going here for years. My go-to mechanic! Quality work at the right price.

Sa
Review №53

Dave and mike are very efficient. Fast service and very polite.

Em
Review №54

After years of taking our five cars to the respective OEM service centers we grew tired of the increases in the hourly rates, sticker shock of the repairs, and the occasional OEM service center who struggled to correctly service two of the cars.We decided to try looking at the secondary service market. We conducted the usual research (i.e. calls to friends and business associates). We located Dave Smith and team at CARS of Novi. CARS have provided great service on all five of our cars over the last two years. They are experienced across the OEM product lines which is a testament to their experience and knowledge when you consider some OEM service shops. Yes, they were able to resolve the problems the OEM service centers could not.We have found Dave and team are easy to work. They are more than willing to put the car on the hoist and point out the area of concern so the buyer clearly understands what is taking place.We have recommended others to CARS of Novi. They, like us, had a great user experience.

Ti
Review №55

Highly recommend Cars of Novi for all your auto repairs - knowledgeable and trustworthy.

Da
Review №56

Always does a great job, very honest and trustworthy

Ho
Review №57

Great place Great service very affordable

hu
Review №58

Horrible, cold,long wait

Information
4 Photos
58 Comments
4.6 Rating
  • Address:24400 Novi Rd #102, Novi, MI 48375, United States
  • Site:http://carsnovi.com/
  • Phone:+1 248-347-2021
Categories
  • Car repair and maintenance
  • Brake shop
  • Engine rebuilding service
Working hours
  • Monday:8am–4pm
  • Tuesday:8am–4pm
  • Wednesday:8am–4pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:Closed
  • Sunday:Closed
From the business
  • Identifies as veteran-led:Yes
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