My dad recently went in today to pick up a rental vehicle, which we will be using to haul large items. My dad made the reservation back in mid-June and when we went into the lot this morning, there was only one dirty vehicle sitting in the lot. We are frequent renters and rent about 1-2x a year. Each time we rent from this location, the vehicles are always dirty, sticky, and have fingerprints all over the interior. Upon bringing this to their attention, they said they aren’t allowed to wash the outside of the vehicles in the lot. Not to mention the price you are paying to rent these vehicles, which are not taken care of, is outrageous. If you’re in the market to rent a vehicle, save your time and go anywhere else but here. Hertz has more reasonable prices.

I have rented from enterprise multiple times in the past couple of years and never have had the experience I encountered on April 9th, 2021. I had scheduled my pick-up time for 3:00pm. I arrive to the office and am notified that the vehicle has not arrived and it will be there in 30 minutes. I opted to wait and wait is more then what I did. It took the driver 45 minutes to return with my rental that I booked for 10 days. Upon arrival I had to wait an addition 30-40 minutes for the vehicle to be cleaned because the previous renter left it in shambles. When it was time to do the vehicle walk around, I had to point out physical damage on every inch of the exterior of the car and sadly that is not an exaggeration. The vehicle was only fueled to a quarter of tank so I had to make it my priority to stop at a gas station before returning to my residence to load the rental and take off on a 12 hour drive to South Carolina. On departure from the rental location, I noticed a small vibration but just thought that was how the vehicle was. Once I departed on my 12 he drive, I noticed the breaks were what was causing the terrible vibration. Any speed over 10mph would cause the breaks to vibrate violently when coming to a stop. 6 hrs into the trip the tire pressure in two of the tires dropped from 35 psi to 22 psi. I stopped and filled the tires twice just for them to lose pressure continually. Once I arrived to my destination, I parked the rental and refused to drive it until I could speak to roadside assistance the following day. Come April 11th, I contacted roadside assistance and notified them of the vehicles issues. The representative informed me to bring the vehicle to Myrtle beach International airport location for a vehicle switch out. Once I arrived I was greater by Matt, the Area Manager. This individual went against the roadside assistance request for a vehicle switch out and told me I had to bring it to Firestone and get it fixed. I then called customer support and notified them of the situation. They then proceeded to call and email until Matt acknowledged the switch out request. Only after two more hours of my time did the issue become resolved. I am deeply considering renting from hertz from here on out especially if they can match the rates I get with my corporate discount.

My first dealings with the Norwich branch, I was over charged for a smaller vehicle. I dealt with the Groton branch and was treated like a ni××34, went back to Norwich and got a car that shouldve been off the road. When brought back, the option i was given was to take a smaller vehicle. Meanwhile the whole time the manager was holding a car to send out for himself.

Very observant and aware of patrons even those who fail to confirm reservations and just show up.Professional, pleasant and patient and very knowledgeable. Overall a comfortable and relaxing experience.Without a doubt, best staff of the several Enterprise locations I’ve patronized over the years.Staff made what is normally an essential expenditure feel more like a personalized service, tailored to me needs like a custom fit suit.

What’s the point of reserving a vehicle and when u get there they don’t have it and and try to get u into a smaller vehicle and say well that’s all we can do for u never using the Norwich location again I’m considering using any other rental company from now on and the customer support is no help at all when trying to get the issue resolved

Always a great place to rent a car, Jim Cinnamon, was one of the first guys I felt with,and was a great guy

I usually rent at this location. The entrance/exit is terrible. Dont go in if you have a low car. My daughter reserved the car, I was picking it upThe car was so small I felt like I was riding a golf cart. The car struggled driving up hill.The car was not cleaned well. Something all over the stirring wheel, Looked like coffee. The car also starting to smell funky. I was going to bring the car back early but no one was there. They might have left early because off the holidays. No sign saying closing early, let people know they were closed on Christmas eve. I was stuck with a car I didnt drive. I was not offered a discount or anything when Ioi turned the car in.. I will go elsewhere next time

Great rates and pretty decent experience renting a car. The location is terrible though - really confusing to park and exit.

I was extremely disappointed with how late they were picking me up . I made an appointment for 10am on a Monday morning for them to pick me up at a garage where my car was being repaired. The driver did not pick me up til 10:48 and we still had to go back to the office and do the paper work and inspect the car. I was very late to an appointment that I had. They shouldve already had everything ready to go and been there at 10. Whats the point of making an appointment then?

My representative was kind friendly picked me up on time. Very helpful

The Worse place to rent from. Some of the employees are Irresponsible and liar. I would recommend people not to rent from them. If you do Record every sec.

I started in willimantic and ended in Norwich. Usually we rent from Brooklyn ct who is awesome but there closes to the pandemic. Anyway hit some snags In willimantic but nothing the manger of Norwich couldn’t handle. Awesome service there. For a young manger he did his job awesome and professionally. 👍

Very very nice when I arrived took a little longer than I expected, standing outside in the cold and snow was a little irritating. But everyone was present and the employees had to be outside to. But in the morning I was running about 20 minutes late and I made a phone call to them play for me that I had a $20 late charge for every hour I was late. Although I was going to be only a few minutes. Other than outside in the extra charge not too bad the car was clean

After a billing fiasco they may be late for work by 2 hours... The Dodge Durango that I rented smelled of cigarettes Even though they have a no smoking policy on their cars. Was charged a weekly rental even though I only had it for 5 days. Money worked out to be the same though there was no offer for me to keep it for two more days. Enterprise is generally a great place to rent a vehicle reasonable rates most of the time...

I was highly disappointed. After reserving a car 26 hours in advance, when I got there, they informed me that an economy car was not available. Correct me if Im wrong, but if I reserve a car that far in advance, shouldnt they ensure one would be available when I arrive at the scheduled time? I ended up having to rent the largest minivan ever! A 7 passenger Dodge caravan.They did waive the extra $7 A-day fee, because it was their fault that I couldnt be put in an economy car. I had a very difficult time maneuvering this monster of a vehicle. I was very uncomfortable driving it, and didnt enjoy the experience at all. Had I not needed a car that day, because mine went into the shop 2 hours prior, I would have walked away. Next time I need to rent a car, I will go to Hertz.

I was extremely disappointed and frustrated in the way I was pressured multiple times to accept a substitute for the vehicle reserved 3 weeks in advance. I also was forced to wait an extra 45 minutes for the reserved vehicle to arrive on site since this location was experiencing a shortage in available vehicles. I was called twice by the locations manager on the day of the rental pickup as an attempt to persuade me to change what vehicle I would accept and asked (3) more times while on location waiting for my vehicle to either change to a large sedan, a truck or a mini-van when I needed an SUV to move my childs belongings to a college campus 900 miles away (5th trip - knew exactly what was needed). Upon my return of the vehicle, the staff was seemed more interested in taking care of the UPS driver than in servicing their clients efficiently. I actually had an employee insist that I could not park my personal vehicle where I did as he stated it was a problem for entering and exiting the lot (which was not accurate). At that point, I was so irritated with my entire experience that I simply dropped off my keys in the drop box and left. It is highly unlikely I will rent from this location again.

I was picked up promptly at the dealership after dropping my truck off. The Enterprise service team were friendly and professional. I drive a F150 and they placed me in F150 because thats what Im used to driving. The customer representative charged the car rate and not the higher truck rate. The vehicle was a dream to drive. I definitely recommend Enterprise

We had a small bit of damage to our car. Enterprise met me at the body shop with a loaner and I was able to drop off the loaner at the body shop when the repair was complete. The Enterprise representative and was very personable and thorough in her delivery.

Received an insurance rental car with a nail in the tire. Had to use enterprise roadside assistance service to pay for a problem that I didn’t cause in order to drive it almost 70 miles from work to a major airport to exchange it for a minivan (which was not comparable to my personal vehicle on my auto insurance policy). Spoke with regional manager in Hartford, CT, who promised to arrange a vehicle swap to something other than a minivan. When I called the local Enterprise office the next day to verify there was a vehicle to exchange the minivan for, there wasn’t. The regional manager absolutely dropped the ball and put all the responsibility on the local office, which took the brunt of my frustration. Ultimately Enterprise comped me a very nice GMC Yukon, but not after I did all I could to hold them accountable for their mistakes.

Chicken is BANGIN

Quick service, in and out!

This should be a zero star rating due to the lack of customer service. Lack of communication, and lack of commitment to customers from the entire company. I reserved a Jetta (or like vehicle) on Oct 1 at 2pm, for a Oct 2 730am pick up. When I arrived to the facility (a house) I had to wait outside due to covid (no problem). I was asked for my ID so they could locate my reservation and when the employee returned with my ID he informed me that they didnt have anything available but a Van.I didnt reserve a Van nor can I use a van as I was heading to Philly to pick up my daughter from school so she could surprise her mother. I wanted something that matched our current cars, not a van. As that would be too big to navigate in and out of the city with ease.They had a Jetta, but he had mechanical issues. They had 4 other cars, but they too had plate issues. Thats what the employee told me. So I left in our own vehicle upset because NO ONE had called prior, no emails, nothing from this location or anyone from Enterprise.As we are heading down to Philly, I called customer service, and informed them of what happened. I was told that a regional manager would call and try to locate a car for me. We get to Philly, turn right around and head back. I was able to make it the entire trip without a single call from Enterprise. I call back around 7pm to figure out what is going on. I had again informed the rep of what took place and she tells me its not usual for a regional manager to return a call the same day and or find a car. I said Ok, whats next? she informs me that someone should be calling within 24/48hrs to fix the situation.Well, its now Tuesday October 6th, Not a single call from anyone at Enterprise. I did receive an email welcoming me to Enterprise Plus (no clue what that even is).You would think with COVID, and many working remotely that engaging with customers would be paramount, I guess Enterprise doesnt care about its customers that much, not even enough to inform them the car they had reserved is no longer available. Disappointment is an understatement at this moment as Im still trying to understand why ONE person couldnt pick up the phone and call me? If youre looking for a rental car company that cares, pick another one, Enterprise isnt it.

I have used Enterprise several times. All the staff is great. I want totell you that one employee that stands out to me is Mike at the Norwich office. He was so kind and very skilled at his job. WOW what a great multi-tasker. He was calm and collected as many people came in at once.I want to acknowledge him and say thank you for employing a person like Mike!Have a great day! Lori Trombley Norwich, CT

The stupidity of the employees amazed me. I was never told by these people I would need 100 dollar deposit upon receiving this vehicle so I didn’t plan for it. Therefor when it came time to get my rental I was forced to be broke the whole week. inexcusable stupidity.

Courteous staff. Picked me up at auto body shop and drove back to the rental office. All paperwork was done on a tablet and we didn’t have to go into the office. When I returned the car, the process was smooth and took only a few minutes.

They were very knowledgeable.

The car they said we had, and made an appointment to get was not even ready. Not only was it still dirty, but it needed a wiper

Professional kind & on-time really nice staffCassandra & Mr Perez Thanks

First time I had no problems. So happy.

The service was great the people at the office were very good I have rented many times before and always had a good experience the only issue is I wanted a specific pickup truck to rent and they said they couldnt get one and could only rent what they had on the lot I wanted a chevy they said the company has them but they cant get one at that facility

These guys are a fruad one of their employese Jack Jillings ripped me off by $185 THIS COMPANY HIRES FRUDEES.

Very friendly associates. They always have the car that I need. Lovely Mini Van that served its purpose. Thank you

Hunter, Maggie, Cameron, & Jim are amazing!! They went above & beyond to get us the minivan I needed for our trip on really short notice. I’ve gone through them several times and every time is a good experience I just want to say thank you and I will see you guys in a month or two to rent another car I will always use this service. thank you guys so much !!

Ive rented from this location several times, and Ive had only positive experiences. Phone reservations are easy, and people are always quite pleasant and friendly. Several times the lack of an available full-size car has resulted in a terrific upgrade. Pickup and drop-off processes are always smoothly and quickly executed. My only complaint is that exiting the lot onto West Main Street is sometimes challenging.

Ive used this Norwich branch three times now and they are Great. Once I used for business in which I forgot my house keys in the car after returning, they immediately contacted the new renter and had my keys sent to me. The other times I had a car repair go from what should have been 2 hrs turned into a 2 week cluster, but the staff was accommodating, friendly, and helpful.

I want to thank Michaela Ryan, the Enterprise rep who helped me. She was attentive, professional and very personable with regards to my numerous questions and concerns. I truly appreciated her efforts to assist me. Definitely recommend this company and fine staff member.

The car rental experience itself was surprisingly easy from registering online to picking up my car I like how they have handheld tablets to walk out to the vehicle inspected, signed put my credit card in their tablet it was just so quick . The only downfall is when I initially put in the request for car rental and a gentleman had called me and talk to me about my request and so forth it was different from when I went to pick up the car they said oh you were quoted x dollars per day for some type of insurance. I never spoke to the person on the phone about getting an additional insurance for the vehicle so that was something like I felt like I was being forced into taking it. Other than that the car itself the ease of getting in and out and dropping it off was very nice. It was the first time Ive ever rented a vehicle and if I had to do it again I would definitely go through enterprise .

I have been renting from Enterprise since I moved to CT 2 years ago. I have always had an excellent experience with the New London and Norwich offices. The staff is most courteous, the vehicles are clean and their are no hidden costs or fees. I highly recommend this rental company.

I have always used Enterprise in Norwich.I have always had excellent customer service no matter who you talked to or who you deal with they are all super nice, friendly, helpful and always look to get you the best deal.I do wish when the clean the cars they would also make sure the windows were clean as well. I always,have to clean the windows right away. I am a plus member and do not like the,way the points accumulate. In that respect I feel I am being ripped off. The cost is high and I feel they should give more, that of course has nothing to do with the local branch. They are,all outstandingI would recommend this office to anyone

I was helped two weeks ago by the assistant manager, Michael. He was very helpful and made picking up my rental car painless, even as he juggled a very full office of waiting customers. Enterprise also picked me up from my auto body location after I dropped off my car, and I was able to leave the rental right atThe shop when I picked my car up. I would highly recommend this Enterprise location!

I enjoyed the same fine service I have come to expect from Enterprise.The people are friendly, professional and efficient and I felt completely satisfied in every way at BOTH ends of my trip.Dropping off was just as much a pleasant, no-hassles experience as picking up.Great job, guys, I will look you up first next time I need a rental.Pete B.

They still own my spouse for unpaid gas in the return car.

Cool rides ... They will have you drive off clean and in style plus they are the company that picks you up Thanks Hunter!

Came to Enterprise last minute (they were closing in roughly an hour) looking for a medium sized rental for two days. Received a beautiful 2018 Ford Escort with less than 6,000 miles on it. Beautiful ride for the two days and really makes me think about Ford in the future! Nice job Enterprise and thanks for the excellent service.

They are rude and lie to you about what you will have to pay they harass you over little charges threatening to put it on your credit report if you can’t pay that day. Their ridiculous I’ll go somewhere next time.

Every time I rent with enterprise I have been more than happy with their service. The staff is friendly, the cars have been great, and their rental rates are reasonable. I will only use enterprise when I need a rental.

Will not used againI

The staff here are great. Ive become sort of a regular customer lately so Ive had the pleasure of dealing with almost everyone that works there and its a good group. They deliver everything that enterprise promises. I get in and out fast, and always feel like Im in good hands. I recommend this location to everyone.

Excellent customer service. The staff here really go above and beyond to make sure their customers are happy with the rental car they are given.

I have never been treated so badly. They reserved my car knowing my age and without ever having told me I needed insurance. When I arrived they did not rent it to me and I lost my trip. Never rent a car there, they were impolite.

Christina was above and beyond helpful and polite!!! Hassle free! I went to a few other rental places and they all gave me a hard time but enterprise quickly helped me and made my traveling vacation awesome!

Ive been a regular renter here since they opened up the office in Norwich. Everyone has been great. No complaints on the staff. Very good. The only issue I had was the last rental car I got. The tire low light was on. The woman who helped me said she checked the tire pressure on all the tires and they were fine. When I got home, my husband wasnt happy I had a car with an issue as I was going to be traveling alone a long distance without knowing if there was indeed an issue with the tires. The woman who helped me was vey understanding and corrected the situation and I switched cars when one became available. Only problem I would say is that they shouldnt rent out a car if there is an issue with it. It should be serviced, especially when you are spending $230.00 on it.

My only complaint about my experience with them was getting a vehicle that wasnt as good on gas as the one I had reserved. I had reserved a VW Jetta many days in advance but when I went in for pickup they only had trucks left. Im not quite sure how they determine who gets what vehicle but I ended up spending alot more in fuel costs then initially planned. Other then that, the staff is fantastic and the entire experience went smooth and seamless.

Mike (Michael) was very patient and kind. I was running very late to work due to unexpectedly having to pick my car up at the dealership on a late notice. Michael not only helped moved my belongings from the rental to my car, but he was very helpful and provided me with exceptional customer service, even though I was very upset and impatient. Aside from my terrible experience with the car dealership, the great customer service helped things move along. Keep up the great work Michael!

We recently had occasion to rent a vehicle for nearly a week and it was a great surprise at how friendly and accommodating the staff at Norwich was!

They got them vehicles for rent! Really enjoyed my Denali.

Extremely reliable vehicle reliable service fast and hope to return next time I need a car

This is the second time renting from here and both times was last minute. They were so accommodating and courteous to us. Will rent here from now on. Thank you Colin.

I rent a car for 7 days, but gave back the car after 4 days and they charged me for the whole week 🙁

Very smooth. Ive rented several vehicles from this location some even on short notice. Never had problem. Very accommodating. Ill continue to use this location.

The people at Enterprise are always friendly and courteous. I feel comfortable leasing a vehicle from them.

Needed a car because the engine needed to be replaced on my Acadia. My experience with Enterprise staff was professional and efficient. They picked me up so I could get the rental. Good experience. Thanks!

I rent from them often and have always received fast friendly service. Cars are clean and always ready. Wouldnt rent from anyone else

Rented a car from this location. They charged a 250 deposit on a corporate account. When I returned the vehicle I left an item in the vehicle. Contacted the location and was told that they cant send personal items back and that I would have to come in to get it. Not worth the time to deal with a company that cares so little about customers.

I was scheduled for a 8:30am pick up at a local body shop. At 8:45am when the driver was not present I called enterprise and the representative said the driver was running late and was on his way. The driver arrived at 8:50. While he was nice, he did not say sorry for being late. I was late for work and late to dropping my 2 children off at child care. A curiosity telephone call and sorry would have been appreciated.

The most helpful and amazing staff in the Norwich office that I have ever seen! Really on top of their game when it comes to service and organization. I will always use them when I need a rental.

Only two people on staff at this very busy location. They did NOT have the class vehicle(Intermediate) that I requested. My only option was a Nissan pickup or a compact Ford Focus. I reluctantly chose the Focus. Disappointed.

Great service, great truck. I wish that they had a larger fleet to choose from, but you cannot beat the rates and the staff in Norwich is wonderful. Thank you for making this part of our vaca easy!!

Had reserved a full size car, but when I got there they didnt have any. Had to wait 45 min for them to find one. The girl we dealt with when I went to pick up the car was great. When I reserved the car the total was $273 and change, yet when I returned it the lady at first said $540. I said no that is not what we agreed on. She finally said $283 and change. Not sure what the extra $10 is for seeing the receipt was being emailed to me and I never received it.

I have been a customer of Enterprise since the 1990s. It was not until I moved to Norwich that I have been lied too and treated with total disrespect. The company talks about keep their customer happy. What happiness is their when the manager hangs up in your face.

Very convenient. Helpful staff. Nice clean car. Quick check in.

Started the reservation online. Was quickly completed at the pick up place the next morning. Very friendly helpful staff!

Very quick and easy way to rent a car. Every question answered. Car was a tad dirty but nothing terrible.

The staff are friendly and informative, but the cars need to be cleaner inside. My last 5 rentals have had dirty seats and wrappers and other items left under the seats and in the doors.

Rent from them all the time in our local Norwich Connecticut location.. They are also very good about resolving issues if persay do not have the right car or truck you may have asked for

The staff was very accommodating and the process was very simple to get through. The vehicle was great, and I would not hesitate to go through this office in the future.

I was not happy with my last visit to get my car. I called at 12 for a pick up knowing it would take a few minutes as the machine said immediate pickup. They said they were very busy and could not get me for an hour. I said i would call back if i could not find a ride. I did so a few minutes later and she said she would get me at 130 which was an hour and a half. I waited out side and finally called back at 207 and the man said I was scjeduledfor a 2 oclock pick up. I rold him she had said 130 and it was still paat 2. He said he would be right over. He finally came at 225. He explained about some problem at Mohegan Sun gas station and alot of people needing cars. I didnt care at that moment I had my sons wedding to get to and was now running late. He did the paper work fast to get me on the road. The car was not clean on the outside dust on the door openings and the windshield was covered in pitch. It did drive nice and I have always had great service before this.

Theyre ok. That Jim guy is cool.

Everything was great, but the van was not equipped with a step for the passengers, we had some elderly people with us and it was hard for them getting in and out of the van. Thats all that was wrong.

They gave us a “non smoking” car except it smelled like smoke.. oh and VOMIT! They said they didn’t have anything else. We brought back the car and they asked us how was the experience. I told them exactly how it was... trash. The car smelled terrible. They proceeded to tell me that the car didn’t smell like anything, mind you.. I’m driving it id know. As well as the representative Karen who obviously is with a K cause If it was a C she would have CARED. She then interrupted my conversation as I was telling the man that was helping me.. no she was not a manager.. just another worker ear hustling saying that was impossible. This place sucks and If you can go somewhere else do so. ABSOLUTE TRASHH.

There very helpful...most are nice...

Excellent car service ! Fast and easy ! Only down side is if you pay your deposit with a money order you have to wait for a check to be mailed to you ...

Rented here this past weekend very bad experience. Had to actually go to the New London office to get my issues rectifyd. Received a call from I believe the DM for this location. Not much help In my opinion he will probably continue letting his manager in Norwich treat people badly If you have a choice go to New London they know what customer service is about.

***SHARPERS *** SAVE YOUR MONEY!!! This is the worst company to rent a car from. Especially this branch, I rented a car 2 weeks ago, the staff was really unprofessional and rude. I never get my deposit back for the reason that the car wasnt clean so they charged me 125$ for vhehicule cleaning charge. YES 125$ to clean the car. Unbelievable !!!!!!!I will never use this company and I HIGHLY DONT Recommend.

Ok to rent from but the parking lot you pull into is just awful and walking up to the door looks so unimpressive, thought I was walking into some dive bar! I would advise anyone to go to the one in New London they have a great selection!!

My experience was fine in the beginning until my ex took the rental and didnt return it. The state police found it and Enterprise towed it. Enterprise got to keep the deposit to cover the cleaning and loss of the keys. My insurance covered the property damage. The ex is being brought up on charges. Now I tried renting a car again. Even the it wasnt my fault about the rental car Enterprise will no longer rent to me. And R J from the Norwich office was very smug and rude telling me so. So never have an accident or any happen while driving an Enterprise car, youll get to deal with smart ass RJ from the Norwich, CT office.

Always have a car for me and my budget!

Easy, simple process, Jim is wonderful to do business with. Thank you Jim for your help during a stressful situation!

Be sure to make recordings if you plan to rent a car from this place. I booked a car to be picked up from here and dropped in Norwalk. As is customary, before you take the car, there will be a walk around inspection. If you do decide to rent from them, make sure you video record and point out every single mark and dent. The lady from Norwich(How I wish I had gotten her name) was so casual and did it so quickly, and brushed it off saying that small marks are not a big deal. Then, before I am about to pay, she started insisting I take the enterprise damage coverage. I knew for a fact that I wasnt required to(I had literally rented a car 3 weeks earlier and was able to take it without any damage coverage), but she kept insisting and seemed like she wouldnt give me the car if I didnt, so I just agreed as I really needed a car to get closer to JFK since I had a flight the day after.When I delivered the car to Norwalk, they started claiming that there was a serious dent on the side and that it could cost up to $1000 to fix. They told me I was lucky that I got the damage coverage. I can say with absolute certainty that I did not cause that dent. I only drove the car down to my sisters house, left it in the driveway and then brought it straight to the Enterprise dealer. It really wasnt that big of a dent, and it must have been there when I picked it up from Norwich, but I was careless and didnt really scrutinize and didnt have any way to prove otherwise. After waiting for at least half and hour for the guy to write up the report on the dent that I supposedly caused, they decided they werent done with me and scammed me further by asking me to do them a favor and drop the car off at a different enterprise center(I had booked online to send it to the center on Main Avenue in Norwalk and they asked me to send it to the one on Westport avenue in Norwalk) and that they would waive the drop fee saving me about $30 or so. I thought, why not save a little and decided to bring it there. However, when I brought it there the man also started talking about the dent and that he had to write a report, and further wasted my time. He told me he didnt know anything about the discount and that only the originating branch can handle fees. By this point I was sick of these people and just left in complete anger and frustration.I didnt end up being liable for anything but it was a really terrible experience and at least 2 hours of my time as wasted dealing with their claims. Im not sure if they just dont like dealing with the paperwork and try to pass it off to other branches or they just trying to make their damage coverage seem like it is worth it. whatever the case, it is just clear they are professional liars. They lie right to your face. I even told them to their face that I know they are lying and they just kept cool and calm. Really slick. I would avoid renting from them in the future but if I had to I will video record everything.I had a previous experience renting a car with enterprise where I picked up and returned the car to the same branch. It was a great experiences so I was really surprised by this.

All went well. Saved a ton by not renting at airport. Staff friendly, courteous and competent.

The young manager there is the one to talk good person and hard worker.

Always quick no issues.

I love Enterprise, its the only WAY to GO on 4 wheels fast, nice and easy!

Customer service was excellent. My credit card provider put a temporary block on my account when theEnterprise Rep tried th process the payment. He stayed a half hour after closing time while I got my CC customer service to lift the block and yhe transaction reprocessed. Thats th kind of excellent customer service that,s not so easy to find these days.It had been quiet a while since I rented a car so I was more than alittle surprised by the current rental fees. It was a bit of a reality check for me .Against my better judgement I decided to go the economy rental. Big mistake on my part. Im just to old for small cars on long drive. Next time Ill go midsize and have the seat ajusted before I leave the Enterprise lot.Unlimited miles was fantastic and much appreciaredOverall this was a great experiece and I cant say enough about the great customer service.

Manager not to helpful. Assistant manager got me a non smoking smell vehicle

Clean car - solid service. Well done.

Very good customer service and pretty much hassle free

The service was good . The location of the store sucks, needs to be moved.I would like an explanation on why I got charged 9.35% sales tax when CT has a 6% sales tax and what is the tourism tax and Motor vehicle rental surcharge ?

Very smooth interaction. The car was perfect except for an outdated inspection sticker that my company parking policy did not permit, so Enterprise changed my car out that day, and gave me a terrific upgrade in the process.

The customer service was excellent and the car performed great. Guaranteed to be my first choice for a car rental in the future.