The service I received was excellent, and the agent I worked with, Lindsay Heart, was outstanding. The downside was the time - it took much longer than anticipated to get parts, and while Lindsey did a very good job of explaining why and keeping me informed, and while I understand that in general it is taking much longer than usual to get brake parts, I wish Toyota would try to stockpile some of the most frequently used parts(either from Toyota or after market, as were eventually used on my car) to avoid such unexpected delays. I know that friends report similar delays at car dealers for other makes, and in getting parts for repairs of other kinds, so this may simply be unavoidable. Again, the service itself was very well done, and all the personnel were helpful, professional, polite, and informative. I will certainly continue to use Lia Toyota.

Every time I visit Lia Toyota of Northampton I am greeted with professionalism and kindness. Their service has great value and is always timely

The service representative I worked with, Lindsay Heart, is a consummate professional. She was very timely in her communications, and went out of her way to answer my questions and provide needed information.

THANK YOU GERALD LACLAIRE FOR GREAT SERVICE !!

So far so good. Bought a car here in December and had a most pleasant experience with Matthew the car salesperson. Loved his non- pushy approach to car selling. They worked hard to get me a good price because I was working with other Toyota dealers and they wanted my sale. There was some confusion about the timing of the first oil change to be scheduled. The day you buy your car they set up your first service. The service person helping me schedule my first service appointment told me 1st service is at 10,000 miles but my car told me on the screen at 5,000 miles that service was due. I called and they scheduled me that day for my 5,000 mile service. In and out all in an hour!

Crazy expensive oil change, then they tried to sell us $500 worth of things we didn’t need. For example, I had just replaced the cabin filter with a non-disposable filter, but they told me I needed a new one. Never again!

Stayed there more than two hours for simple oil change. They charged $135 for hour of labor. Crazy!!!

I went there for oil change, and I ended up paying $300 for just simple labor. This is very expensive place. I would go to other mechanics or dealers.

2 hours and 5 minutes for a oil change and tire rotation