Was on hold for 20 minutes and then their repair services arent advertised properly, you have to have a plan with stuff they furnish to even get anything repaired. Horrible service, dont waste your time with them.

Best Buy Geek Squad is a JOKE!! Just sat on hold for 20 minutes and when someone finally picked up the phone they hung up. Dont make me wait for 20 minutes to get cut off, do it earlier in the call and save me some time.

They are marvelous!!!! They know all their is to know about every product they sell very professional guys NLR Ar Best Buy geek squad manager one word ... awesomeness 💥💥😊✅

Thank you Geek Squad for helping my familys transition to new devices be seamless. All of your squad crew have been patient and extremely knowledgeable in this process. I wont buy another computer without your assistance ever again. It has made our lives so much easier.

Can not get to a person. When I call. Recorded messages only. Can not scudual a repair apt. For my washer. Have extended warrenty with Best Buy.

Was good service.

If you dont have a appointment they dont wait on you. Prices are steep!

Great guys!! All highly intelligent and could answer all my questions!! Always have my computers in top running shape and always done in a quick and efficient manner!! I trust no one else with my computers!! Home and business!!

Well i went into best buy to use my warranty on my phone because it was no longer working. When i tried to claim my warranty, a geek squad agent claims i havent been paying my warranty bill since april. I dont understand how that is possible since they automatically take the money out of my account. They claimed they informed me the via email and mailed me a letter claiming my payments werent going through but didnt receive any of it. If you would actually take the time to CALL your clients when there is billing issues and actually care about customer service this would have never happened. I am never using Geek Squad again!

I typically will not write a bad review. This time I am!!!!! We purchased a geek squad program with antivirus,tech support. My problem is with the management @ geek squad. The lady was tacky rude and unprofessional!! She not only yelled at me and hung up, but called me back after she did!!!!! Spoke with Tom the store manager and still have yet to receive a follow up call from anyone!!!! Of course there are more details to what occurred, however to put all that on here, was too much. So, I will never recommend this store or its services to ANYONE !!!!! I just hope that they take it seriously, because I am calling the corporate number to best buy and geek squad. The store obviously doesnt care enough about their customers to follow up !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! VERY DISAPPOINTED !!!!

I went to check my emails today and just so happen my geek squad was running out on my computer or had ran out as of the ninth.I find it hard to believe that all they do is send a couple of emails to let you know after two years receive nothing in the mail no phone call and had been on the phone with them for the past two weeks over fraud on my account. But they say there’s nothing we can do sorry we can offer you this plan doesn’t cover any of your hardware and you have to pay for everything. Thanks so much Best Buy and your wonderful Geek squad. Why is it that every big company is such a scam from Best Buy to Walmart putting all the small businesses out. The list goes on and on when is our country going to wake up and tell these big companies to screw off. We let them do whatever they want charge whatever they want get away with whatever they want. It’s all good though they are so dumb I spent 10 grand in the past two years updating my liquor store.And over $200 renewal on a computer service they’ll never see another dime from me. Oh yeah and the other computer I have that is under warranty they will be fixing that son of a b every week. It’s always going to have a problem every time I get it back sorry you didn’t fix it figure it out.

Fixed my laptop without having to send off.