I ordered a new phone for in-store pickup at the Verizon on Dressler. When I initially ordered the phone, the sales rep explained one of the employees could help me transfer my information in store and would take my old phone (for the promotion) after everything was transferred. When I picked up my purchase, the manager was rude and almost laughed in my face when I asked for further help. He said there was nothing he could do, they dont do that in store anymore, despite being told otherwise 2 hours prior.Furiously, I walked out and drove directly to the TCC Verizon store in North Canton (Washington Square). I met Josh and he was absolutely incredible. He personally helped me set up my new phone and transferred my information to the new device. He was so helpful and courteous. Next time Im due for an upgrade, I wont go anywhere else.

We had a great experience. Josh was very patient with us as we transferred some phones bought new phones. Helped us with purchasing their new internet product. Can’t wait to try it.

Incredible customer service. The employees are so helpful and courteous. I upgraded my phone and Brennon went above and beyond my expectations. He was so helpful. I wouldn’t go anywhere else but to this store in North Canton

Joseph J at the North Canton store was awesome! He took excellent care of all my needs. He was knowledgeable and able offer multiple options to fit my specific situation. Thanks so much!

My mom and I walked into this store today to switch from one provider to Verizon. We talked to Brennan and he seemed helpful at first. He mentioned the BOGO. promotion and that it would ultimately be cheaper to get new phones even though my mom and I didn’t want to. I asked what the new plan would be and he mentioned new phones again. I said “no I want to make sure we are getting a similar plan.” He said “yes all unlimited.” I then told him we wanted to think about it and would come back. He then told me if we came back tonight they would be busier, almost pressuring us to buy then. We then left and went to Best Buy and was told there were 5 different plans we could choose from. Brennan never mentioned that. There was also a few other things that Best Buy mentioned that Brennan did not. Since the service at Best Buy was a night and day difference from this store, we purchased new phones and switched providers at Best Buy. This store must only be concerned with selling as many phones as possible. Please get a second opinion from Best Buy before you purchase ANYTHING from this location.

Josh was so thorough in his explanation, patience, and the time he devoted to making sure we had everything we needed

Brennon was a God send today, my experience with him was worth more than just 5 stars!

Josh at this location is outstanding. He went above and beyond for me because I am deaf and was so accommodating. Several times he did extra. Knowledgeable and professional and caring.this is why I stay with Verizon!!!

No one likes going to get help with their phone/device, but Joe made it an easy, clear, and fast process. I waited for a while, just cause Joe was the only one in the store. As someone whos worked customer service for nearly a decade, I absolutely understand and dont mind a wait, especially for good service! Joe was very kind, understanding, and was able to explain things clearly for someone like me who hasnt gotten a phone upgrade in years. If you come in to 2181 E Maple and Joe helps you out, youre in excellent hands. Many thanks to Joe for his help and his kind and wonderful disposition :-)

Jason and Brennon were so kind and considerate while assisting me in a phone selection. They asked me questions about was important to me.Since I am 76 years old, they did a lot of work for me as my hands shake.I appreciate that they recommend a less expensive phone that I was intending to purchase when I came in. Saved me over $400.Every aspect the purchase was done quickly. I was done in less than 30 minutes.I highly recommend this Verizon store as it is fast and the staff exceptional. Very clean store.

Joseph helped me back in July. I was so glad to see his smiling face last night (11/16/20)! I had been thinking about updating my phone for several months and it died last night. He told me all about my options and let me decide. No pressure. He was very helpful and efficient. I will definitely be returning to this location.

We had a great experience at this Verizon site! Josh was extremely helpful and patient! He made our transition to updated phones a smooth process. Very quiet and friendly atmosphere.

Went to this Verizon store at Washington Square yesterday and Brennan was the one who helped us with a question. A simple question that I could not resolve with a customer service rep had me very disgusted. So I explained my dilemma and within 15 minutes Brennan solved the problem that could have been solved over the phone with the customer rep and would have saved me a trip to the Verizon store! This young man is a valuable employee, courteous, knowledgeable and most importantly non-condescending! Perhaps you need to have your customer service reps attend an in-service with this young man. I have been with Verizon for years and they make a problem very hard to solve over the phone...why have customer service numbers if you can’t or don’t want to resolve them.Thank you Brennan . You are not only intelligent but respectful!

I highly recommend this store. Josh got me all set up with my new phone and showed me what was different with my new phone. I definitely will be coming back to this store from now on.

Brennon was very helpful and very knowledgeable and took his time with me on everything. Would recommend shopping here to anyone best Verizon experience Ive had in 10 years

Josh Haddad did such a great job transitioning me into my new phone. He took the time to make sure it was exactly what I wanted for what I use it for. Also went above and beyond to get me a screen protector when they were out of what I needed.

Josh was very helpful with the purchase a new phone for my husband. Will make this my go to Verizon store and will recommend this location to all my friends.

Stopped by today to get help with a phone that was given to me as a present. I know very little about phones but that didnt matter. Brennon helped me out and was very nice and even tho I probably asked the simplest questions he never made me feel dumb. Im writing this from my new phone that he put the screen protector on for me! Thanks Brennon!

Josh was very helpful and patient, he helped us get a good deal on all the stuff we got and was very nice.

Joe was wonderful!!! He got me a great deal on a phone that was better than what I originally wanted! Very helpful and kind while upgrading my phone. Highly recommend!!!!!

Josh was a great help in assisting me with purchasing a new phone. His customer service skills are beyond superb!

I came in the other day and a young man named brennon church helped me out! I got a new iPhone (my old one was broken) and I love it! He was so kind to help me transfer all of my data over and made sure I didn’t have any questions! Excellent service sir!

I CANE IN YESTERDAY MIRNING WITH PROBLEMS, Brandon was the only employee in the store and helped me find the perfect phone for my needs.He walk me through all the issues and everything is working just fine.Thank you Brandon for such a great job!

It has been my experience in the past with your stores that no matter what I might need for my phone, your associates attempt to get me to purchase a new phone. Sure enough today was no different. Needed a new power cord and was pressured to buy a new phone. You make it very tempting for in the near future when I DO need a new phone NOT to shop with you!

I typically dont leave reviews that are so negative, but this experience has left a very sour taste.....Back in May we went to add a line and they were offering BOGO on the s20 ultra phones. Well they didnt add things to the account correctly and we waited our 1-2 billing cycles to find that information out. Dealing with Verizon care to see if they can add the promo on to my account. But since it wasnt a corporate offer, and only the TCC location offer, they determined that it was not eligible to add the BOGO promotion to my account. I am beyond irritated with this store location as now I am stuck paying $65/month extra that was I was not supposed to be paying. I do NOT recommend going to this store, unless youre willing to pay for their mistakes.

Thelma was so great to work with. She was fast and efficient. We wanted to add a line for our youngest, due to the COVID mess. We were in and out of there in less than 40 minutes...AND our bill is actually CHEAPER!

Thelma was so helpful. I had to get phones for my children. She was very patient, informative and helped us get everything sorted out. The store is less hectic than the main store and I got better service! Thank you!

Thelma helped walk me through what phone I would want . Patient, no hurry & answered all questions I had. Very easy to talk to and discuss about the phones. Plenty of care and concern.Excellent choice!

OK great experience a lot to help I will be back when I need another phone

Very Polite, friendly and right to the point

Brennen was fantastic. There were several of us in the store at one time needing significant amounts of assistance and Brennen was able to help all of us in a timely manner.

Went in for a new phone and Thelma V. Made it so easy! She was extremely helpful and so kind. I had tons of questions and she was able to answer all of them with no issue.

Went there recently to transfer some music that I was unable to do from my old phone to new. Young man (I think his name was Joe) who helped me was awesome. He was the only one in there and was navigating a few other customers problems with ease and patience. He figured out my technical glitch and was awesome to deal with. An entirely pleasant experience.

I like most, do not like change. So upon entering this store I was a bit nervous to change providers. Minutes later my worry drifted away, I saw how the other customers were being treated and it put me at ease. I have to say that that was the most amazing customer service I have ever received from a wireless provider. I highly recommend this store!

I had a great, stress-free experience buying a new phone at the Washington Square store! Brennon is extremely knowledgeable and he took his time to make sure I was comfortable with every step of the process.

I stopped in this location with some questions about my new phone and the staff were incredible! Very knowledgeable, friendly, and helpful!

Joseph was great! We came in needing a new phone. He hooked us up and we even got a great deal on a tablet. Highly recommend going to TCC in North Canton. Super friendly and we didnt have to wait.

Brennon was fabulous. Took is time and was extremely helpful

Always get friendly service at this location. I love going here for my phone needs.

Alexis Hoffman is THE best...need more like her. Patient, polite and a great multitasker with many customers...

Alexis was great! Very helpful. Spent lots of time with me.

Austin, the manager, is a very knowledgeable man and a huge help!! He got me setup with a new phone, tablet, and all the while, waived certain costs that wouldve made the buy completely unable to happen. I highly recommend his store and his employees. They are honest, good people. 10/10 would recommend to a friend.

I went to this Verizon store to upgrade my phone, Sierra was absolutely amazing and so helpful. She was alone dealing with multiple customers at a time and she never seemed overwhelmed.

Go here to get a business account!

Alexis is the best employee. Very knowledge and patient.

Service was great and it was overall a cery pleasant experience. Thanks so much.

Jason made my experience very easy in upgrading my phone! He was extremely knowledgeable, friendly and helpful Would recommend using Washington Sq VerizonDebbie

Best experience you could possibly have at a phone store. They answer all my questions and are very patient with me. Always so nice and greeted with smiles. The wait is never long either. Im definitely a life long customer!

Joe was extremely pleasant and helpful. I was worried to upgrade my phone but he made it a seamless transition & gave me a great deal. Thanks Joe!

Sierra has an incredible personality, youre lucky to have her as an employee! Highly recommend this location!

These guys were so helpful and answered all my questions when I recently purchased a phone! The manager Austin knows his stuff and will take care of you. They don’t make you feel rushed. Very pleasant experience. Skip over the Belden store and come here if you need a new phone!

So much better than going to Dressler. Highly recommend!

I went in the other day to switch carriers, Sprint>Verizon. Alex was so helpful! She explained what my options were, broke it down for me and helped me pick out the best option for my mom and myself. When it came time to activate the phones we ran into a little hiccup, but Alex was on the phone for literally 4 hours for me to figure out what the problem was and to get things moving. She went above and beyond and I am so grateful! Great staff and Definitely my new store.

Great experience, Thelma was so helpful and patient.

These guys did great job for us. Very pleasant and helpful. Thank You.

Lissia was fabulous in helping me pick out new phones for my son and I!!! She definitely deserves a raise in my book she went above and beyond for my family!!! Best experience I have EVER had in store!!!

Friendly, knowledgeable people! Great selection of Verizon phones. Very short wait times compared to other wireless stores.

Joe is the best employee. Really knowledgable and great service.

This store usually has great service but the gal who I spoke with yesterday (with short curly hair) was very rude. I was shocked with her negative attitude and lack of professionalism. I ended up taking my phone to Apple to be fixed and will buy my phone from there from now on.

Employees work with a black and white attitude. Employees weren’t very helpful in any aspect with what I needed. Wouldn’t suggest going to this store unless you need a phone case or sass. They should be able to help with that.

Very disappointed with the service at this location. There were two employees each working with a customer when I walked in. I don’t understand what could have taken so long, but I waited and nearly an hour to be helped.I wanted to upgrade my iphone only to find out Verizon would only give 1/3 the amount Apple would for my old phone. So I purchased from Apple instead. What a waste of time.

Joe really is the only reason to go to this store! Best employee, best service, and has a good deal for you!!!

After purchasing 6 new phones from this store in a 3 year period. I received the worst customer service. They lost a loyal customer over a screen protector.I wont be back there again EVER!!!!

Great environment! Easy to work with staff and sooooo much easier than going to Belden.

Have always received fast and courteous service at this location. They are very helpful.

Alex was amazing! She helped me with getting my phone and tablet! Thank you so much! Go see Alex!!!

Did get good service.

Love my new phone and so does my husband!! Thank you for the superb service!!

Great experience very helpful.

Awesome, quick service!!

I sorted through a bin of 75% off phone cases and found what I needed. During checkout, I was informed the cases were full price. I was offered a token discount, but the price was almost 3 times what I was told. Bait and switch and a complete waste of time.

Good service

Love Sierra at this store, she is the best (:

Very nice employees just sooooo expensive

Awesome experience!!

Thelma was AMAZING!!!!

Horrible customer service

Josh was soooo very helpful. Couldn’t have been happier with how much he helped us!!