To whom it may concern:I want to let you know how very pleased we have been with the service and support that both Kyle Vickrey and Taylor Pitner have given us to mitigate our property in Wane, PA. I would gladly recommend you to anyone needing your services.All the best,Peter Jones
Great experience with Servpro. Kyle Vickery and his crew were punctual, thoroughly explained everything they were repairing/cleaning, and were available with any questions I had. Highly recommend. Thank you!
Kyle vickrey is a good professional worker his team worked very hard and stayed on task in my apartment complex I would fully recommend him to anybody
Kyle Vickrey arrived as planned, was very sympathetic to us about the unfortunate situation, and with a sense of urgency went right to work mitigating the flooded basement. As a crew chief he assigned each member a task to address and within hours the basement was on its way to becoming stabilized. I believe he saved me thousands of dollars. Thank you ServPro of Norristown.
Kyle Vickrey and his team were exceptional, efficient, responsive and educational during the process.Highly recommend ServPro and especially Kyle Vickrey.Paul Laconi
Took them over a week to call me back after going through a tornado hit to my home. Their question was do you still need our help? No thanks! Couldnt wait that long to start mitigating damages!
The on site Team was extremely incredible. They worked diligently. They were Matt, Riley, Nate, Poppy, Mercedes, Virginia, Marisol. Mercedes and Virginia were two of the hardest workers. These two were non stop the entire time.The problem I did have was with the office personnel. They were polite but it seems they do not communicate with there on site team and they do not schedule jobs accordingly. I paid a significant amount of money to have them clean my property from a house fire. It was suppose to be done in 3 days well it took over 3 weeks. This company does NOT take residential properties as serious as those the commercial properties which they hold contracts with..I would travel over 40 minute everyday to get to my house which is condemn due to a fire. I hired Servepro for fire and smoke damage clean up. I was waiting for the on site staff to show up at my house after an hour or so when I finally called the office to see the crews arrival time THATS when I was informed that the on site crew will not be coming to my house because they were sent to other properties because of water damage. The ignorance of the office staff that they did not have the decency to call me to let me know that they were not having a crew come to finish the job that they were scheduled to do. The office staff sent the crew to another job even when they were scheduled to come to my house. It seems that Commercial properties take Priority over residential properties in this company even if you have a contract with them.I signed a contract with Serve Pro for fire and smoke damage. Before they steeped a foot on my property they wanted there check. I understood that but office staff doesn’t send a crew to my property because other issues came up that were more important…. I don’t understand that.. How does a company operate like this?? … The office staff didn’t have the decency to call me and inform me that they took the staff to another location and won’t be doing my property which would delay clean up once again. They already had my check and we signed they contract so we couldn’t do anything about it.The office staff sends out ppl to a job site but only one person who is suppose to dispose of heavy objects which is physically impossible. And since this can’t be done then we have to wait until another person comes on site that come help move the objects. It was a complete debacle! And it was NOT the on site crews fault at all.. It was the office staff. They need to hire more employees at this company.I felt awful for the on site crew because they wanted to get the job completely but was limited on what they could accomplish because the office staff did not schedule enough crew to come to the site.
Kyle Vickrey and his team are punctual, professional and extremely thorough. A great job all around.
Kyle Vickrey did a fantastic, professional job.
Very professional. Everyone I dealt with made things very easy for us. Would highly recommend this team.
Dan, Nate and Ramone provoded our services. They were courteous and on time and provided quality work. Taylor was great communicating with us and setting our expectations! I highly recommend!
I had this company for a water damage pack out and to remove rugs that were wet. They had nothing to cover my 2 new beds I had to purchase bed bags and they still ruined both my 2 mattresses and brand new box spring from being careless while moving them in the pods they didn’t lay down no protection on the bottom of pod floor like they said they would I have numerous items missing contacted them 2 times and sent pictures still no response be careful when using this company instead of saving my items that were not ruined in the flood they ruined them
I had ServPro come out to a house my wife and I had just bought. The previous owner would clearly smoke in the garage at times over his ownership period.I called Servpro of Norristown and spoke with Maggie who was awesome. She was super knowledgable after I explained the symptoms of my problem. She gave me a whole gang of options for how we could proceed, finally settling on her best recommendation.Danny came out and set up the equipment, sealed up the doorway so there would be no smell coming into the house. He did an excellent job. Danny was easy to work with, and took my calls/texts after the fact.I would give these folks 50 stars if I could! The whole team was a pleasure to deal with, from start to finish.Not only did they do an awesome job and rid my garage of that pesky smoke smell, they also were ridiculously reasonable. These folks arent going to try and rake you over the coals, or nickel and dime you.Well Done ServPro of Norristown! Well done Maggie! Well done Danny!
When our hot water heater broke, damaging an entire room and it’s flooring, it was devastating. The Servpro team responded quickly and efficiently! Al, Victor, and Kyle were extremely professional and considerate when entering our home. They were very friendly and communicative when it came to removing and remediating the water damage to our flooring. I highly recommend their services and will definitely keep Servpro on speed dial for any future needs!
As the owner of an Insurance Agency I know the importance of making sure my clients are referred to the best when an emergency happens. Last week, a client had severe water intrusion and damage in their finished basement. I immediately had them contact Servpro of Norristown . I have personally used them and recommended them in the past. They have always gone above and beyond for me and my clients. They were very fast to respond, professional and did a great job of fixing the issue and restoring the basement to its original state. I will continue to recommend them. Thanks ServproMark ArnoldOwner/Managing PartnerInsurance Savings Network
Wayne and Corey were outstanding. They were so professional hard working employees. I am so happy I had the pleasure of working with them. Thanks again guys for everything use are the best. Nicole .P
I had my insurance send out ServPRO to look at a leak in July. They did a horrible job and in the end I had to get a roofer to come through and fix the job they did. (Rob Nolffi is a saint) State Farm was aware of what they did and tried for months to get them to settle. Today I get a phone call from a woman telling me that this has been over 100 days and payment is due immediately. When I asked how much/when is it due since I’m now out of work she couldn’t give me an answer- not even a payment plan. Pretty heartless to do this during a pandemic. Don’t use these people- they screw others over and then continue to ask money. I’d rather go with a mom and pop over these folks.
I used Servpro of Norristown to clean mold in my basement and I was very impressed with their timeliness and professionalism. I will absolutely use them again!
John Davis is very professional and efficient. Obviously well educated and one would think he’s been doing this work his whole life. Enjoyable to have as a guest in my home and happy with his work.I would advise people who are in need of their services to request this individual.Thanks again for the help!
We had a mold issue in our basement and our insurance company would not provide any coverage for it.I had Servpro come out look at the issue and provide an estimate.They went through the job process step by step with me and i felt comfortable hiring them for the remediation process. Bruce and his staff worked diligently and took great care of my home and possessions.Would recommend
I called Servpro after we had a sewage back up in our basement. Noelle in the office was extremely helpful and got a crew to my house that same day! They were thorough and seemed very knowledgeable.They assured me they’d work with my insurance company and overall made it a seamless process. I’d highly recommend their services if you run into an emergency in your home
Eric and Shawn came out to manage the deconstruction of drywall on the recommendation of Bruce. All three of these gentlemen maintained the highest level of professionalism and care for my property. Took great care in cleanup as well. Much appreciated. Would recommend. K
Servpro turned the job to a sub contractor and they took 2 weeks to finish a sidind job the worst ever
I work with a property management company and we had an office building take on water during this past week rainstorms. With the crazy weather i knew Servpro would be busy but they were able to have their men on site within less than an hour! All the office spaces were wet and they came equipped with trucks and vans of equipment for drying. I knew then that we were in good hands and would 100% use them again.Thank you
Emergency Services great that come out on anytime and any holiday
Extremely professional and very nice. John came to our home and was very understanding of our situation, even though I may have been a bit unreasonable under the circumstances. But he walked us through the process to make sure that it was not only done correctly but in a way that made us feel like everything was in good hands.
I contacted Servpro for duct cleaning services at a commercial property i manage and was thoroughly pleased with their staff from start to finish.The ladies in the office who coordinating scheduling, estimates, and payment were a pleasure to work with. Bruce’s crew on site performing the service were also a pleasure and very knowledgeable! Would recommend to anyone needing commercial or residential services.
John and his crew did a tremendous job! Not only was he on point with his work but he and his crew were very kind and courteous. I’d highly recommend this company, especially John Davis.
John and his crew came to my rescue after a flood in a commercial building I own and manage. They did an outstanding job of cleaning everything up and mitigating the damage. John kept in touch with me, updating me of the progress. He and his crew were professional, courteous and extremely helpful. I would recommend them to anyone. Thanks for a job well done!
I was very impressed with the knowledge and professionalism that was displayed by Johnny Davis from SERVPRO of Norristown. I would highly recommend for any fire/water restoration. Its like it never even happened!
Super fantastic service.The insurance company was giving us such a hard time in the beginning but Jessica came to the rescue and was able to speak that darn insurance lingo and got us back together. Would like to recommended to all. Thank you Jessica and the rest of the team.
John Davis was extremely nice and helpful. He and his helper were professional and nice, they explained every step of the process. A very stressful situation was made calm and easy to deal with. Everything was done safe and cleanup was all handled without a hitch. My family was very pleased and would recommend Servpro for friends and family ! Thanks again for all you did.
They ended up doing more damage than I had from the water in basement. If I knew I had the option through insurance, i would have tackled it myself.
After having a leak in my roof that led to a lot of water damage, I needed a company that had the knowledge, experience, professionalism, and would respect my home. I found all of that in Servpro of Norristown. They sent out their best tech, Martin, who was very informative, polite, and professional. They did a great job from start to finish. I would highly recommend them for any restoration or mold issues.
My mother has dementia and started a small kitchen fire. The clean up team was great BUT Jason from Servpro who put my place back together he was terrific! They are definitely not your ordinary contractors.
We had a water problem and our insurance company recommended Servpro. John Davis was assigned to our account and we were extremely happy with not only his his professionalism but also his communication skills and follow through. He explained everything clearly and made sure he answered all questions we had. Johns work was neat, timely, and well done. I would highly recommend this company and especially John.
Im so glad that I called Servpro when I had water damage throughout my first floor. From the first call, until the last day of clean up, I was so impressed by Eric V. and his team. I felt confident in their professionalism that I was able to worry about one less thing.
Amazing service.About 3 weeks ago on a Sunday our hot water tank ruptured in our basement.The insurance company was giving us such a hard time in the beginning but Jessica came to the rescue and was able to speak that darn insurance lingo and got us back together.Thank you Jessica and the rest of the team.Would like to recommended to all.Thank you so much
John and Dana came by to do the remediation. They were very polite and courteous. Explained what they would be doing and even apologized for the impending noise the machines were going to make. They actually were not that loud. All in all a great experience with them and Servpro so far.
So thankful for John’s work. He runs a neat, clean job. We would definitely recommend John on our next job.
Servpro came out to our home after the nearby creek overflowed and traveled through my back yard. Our crawl space filled with water and my insurance company told me I did not have any coverage. Servpro still sent Bruce and his team out to assess the damage.They responded very quickly provided an estimate and detail of their work. We had the clean up done that day and i was very happy with their services! Thank you so much
My job called Servpro into our office building after the men’s restroom had a sewage back up.The office smelt horrible due to the dirty water but by time the workers were finished, you would have never known. The place smelt wonderful and looked cleaner than before. Thank you Servpro.
We just bought and had installed a brand new refrigerator in our house.The ice maker line leaked everywhere in the kitchen and basement.They told us to call Servpro and they came out took care of the problem.They were even able to save our new hardwood floors. Nice work!
Very professional with OUTSTANDING customer service. Their response time was excellent and they worked clean and neat and entire time. They were recommend to us by a friend who used them last year and I couldn’t have been more PLEASED. I would recommend Servpro of Norristown to all my family and friends.
John was very helpful through the whole entire process. I would recommend him to anyone who needs his services.
Servpro did a great job. I cannot tell you how much help John Davis was! I felt so good knowing he was in charge. Thank you John!
Nice and neat work. Job well done by John Davis. Thanks again
Eric Valentin was a great worker and very professional. I’d definitely hire him again.
We had our HVAC ducts in one of our warehouses in King of Prussia cleaned by Bruce from Servpro. He definitely knows what he’s doing and was done a day sooner than what he anticipated.Thank you so much
One of my upstairs bathrooms completely flooded a few months ago and Servpro came to the rescue! I initially spoke with Noelle, the office administrator, and she was extremely prompt in getting someone to my house to assess the damage and begin restoration. I would recommend Servpro to anyone - residential or commercial - who needs water damage restoration services.
I can not say enough positive things about my experience with Servpro of Norristown! The work and response time was excellent. I want to especially thank Eric Valentin, if I could give more than 5 stars I would. I was very impressed by how helpful and professional he was. He took the time to answer all of my questions and laid out the whole process of what the crews would be doing He even took the time to help handle all of the insurance issues! I would definitely recommend ServPro to anyone who needs it! Make sure You ask for Eric! Thanks again.
Under new management. This company has a true commitment to service and deep ties to the community. I highly recommend them to put you back in business after an event.
John, the man who did the work was excellent. Office persons are unprofessional and border on insolent. These woman are not capable of simple regular requests.
Thank you Servpro for taking care of our mold problem. The odor was unbearable and to see it was very gross. But after your technicians came in our home is odor free and living in the home is great. Recommendations are in order.
John Davis has true work ethic no matter what time of day he is hard at work with a smile getting the job done Servpro is lucky to have him
I highly recommend John, he was an abosolute professional from the minute he came in my house til the job was complete.
My experience with Eric Valentin from ServPro of Norristown speaks to his character and competency. I needed emergency flood damage clean up at my home early one morning. I called ServPro and was told they would be out quickly, and they were. Upon arriving, Eric was able to get things cleaned up quickly. Over the next few days he came out to make sure the drying process was going as expected. He was professional and showed genuine concern for my home and furniture damage. Hes an excellent listener and communicator! I couldnt be more pleased and appreciative. I would absolutely recommend ServPro to anyone. Thank you Eric!
Stay far away from this franchise. They have no clue what they are doing, and someone new works on the job every other day. I had people in my home that look like they just came out of a very tough motorcycle gang. Tattoos all over and long beards. The other workers were all temporary help. No idea whom is coming in my home and what their previous criminal history was. The work was subpar at best. Im extremely disappointed that I used this location and did end up having another Servpro come in a fix all their mistakes.
We had a heater backpuff that left an oily soot coating through out the house.After about 2 weeks of 2 and somedays 1 person cleaning I would return from work and ask my wife what was completed. Upon checking supposedly cleaned and completed rooms I found unmoved furniture, beds etc that carpets were cleaned around, and several rooms that werent even touched, my wife and I had to clean every window in the house that werent touched, had a paint estimate done 2 days after job was supposed to be completed and even the estimater commented how there was still alot of soot still present and he would have to reclean walls etc before painting.I WOULD DEFINITELY NOT RECOMMEND this company. Its definitely NOT like IT NEVER HAPPENED! not to mention how Juan handled the painting estimate part.we decided to go with a reputable painting company. ....(My reply to serve pro, 2-27-19 )The only disclosure I signed is that I didnt want the attic cleaned! And not to clean inside any drawers! So how that rectified soot still on walls,windows etc. Is a completely inaccurate and false statement!
Great Sevice and response time
I found John to be friendly, knowledgeable, and actually seemed to care. Plus my dogs liked him.
All around good experience, their crew was courteous and helpful which made a bad experience easier.
My cousin in Philadelphia experienced water damage from a broken washing machine hose. I suggested he call the team from Servpro of Norristown. (I know friends and family who have used their services and highly recommended them) He was very happy with the quick response time and the fast professional service. Not only did they clean up the mess, they also repaired the damage. I feel confidant when I refer my family to Servpro. Thanks again.
John was very professional, he even helped me find my cat.
Our toilet leak created a lot more damage than I expected, but with the help of your team it was all taken care of quickly.