Good resource it would be great if they had a designated area for clients that need staff assistance. They can be loud and distracting at times. Again a good resource.

Same with a lot of the reviews that have been left up here recently, I also cannot speak to an actual live person. I get hung up on the automated system, the Options don’t even correlate with my problem which is that I’ve been approved for unemployment, I’ve gotten a pin and the letter that tells me how much I will be getting each week but still have yet to receive any payment from my direct deposit. It’s been a month now. It’s almost like the people that work for this place literally do not care. I’ve left voicemails for a call back I’ve sent email’s, and the responses that I get in the email is to call the same phone number that I’ve been explaining in the emails that I can’t get a hold of anyone on and keeps hanging up on me. It’s just a constant loop of getting nowhere.

This is horrible. We have been trying to file unemployment since the pandemic started and there was a pin issue a year later the issue was fixed and claim for may 2020 was finally able to be filed March of 2021. We found a way to get ahold of someone easier on their online chat feature I was told on May 15 the claim was filed and processed which I provided checking information for deposit. Got a letter stating the amount entitled to here we are on June 14 and still nothing and now the online chat feature is gone and there is no way to reach anyone on the phone through the main number and email does not work either. This is frustrating beyond words for someone who is now back to work and you have to call during work hours just to be hung up on. We are still suffering a year later from being unemployed for months . Do better VEC .

I’ve have been waiting since March for any sort of payment. I haven’t been able to speak with anyone . Every time I call its the same thing. I get so discouraged to keep filing but I’m hurting right now. I call every morning for two hrs and NOTHING. I’m running out of options . I was directly impacted in the food industry that has yet to bounce back. If apartments were allowed to evict, I would be in the streets .

ZERO STARS - Ive been trying to get in touch with a LIVE person since July 2020. I went unemployed for 3 months, never receiving a dime. All while doing my required responsibilities and trying to find a great job. In October, I found a great job - still have yet to receive any back pay. Ive emailed this place, Ive called all the 1-800/1-866 numbers and you literally get NOWHERE. If I can work in office, so can you - I hate this process. Get with the times and update your system, call back numbers and options are literally everywhere but with the VEC.

I need my PIN to file online. The PIN has not arrived in the mail. I tried to call but that requires a PIN... which I dont yet have. Seems I cant call and get assistance to get my PIN because I do not have my PIN that I need to get assistance. This is crazy... I cant do anything without my PIN and that has not arrived in the mail. I guess I must wait and hope it does arrive someday. This is crazy... there is no way to get assistance with this issue. I imagine many people are suffering with simple problem.

My name is Thomas Hollley. I have not been able to to file my weekly PUA certification in weeks. None of the 866 numbers will let me file. The phone systems keeps telling me I dont have an available week to claim and I do have weeks left to claim. The gov2go wont let me file either. I have sent email after email with no results

Ive been filing weekly claims as required.. I even filed for new UI because i had a BYE WEEK. When i give my information and listen to the so called rules and regulations.. The phone system hangs up.. Ive emailed VEC and even called with NO LUCK.. I received my monetary determination letter and i still havent received my benefits.. So looks like Im going to have to take a trip to the office and see someone face to face to get help and answers.. This is ridiculous and folk got families to take care of.. If i call 10 On your side then maybe the VEC will do something... Hell its already a LAWSUIT against them now

I was told not to come to the building without an appointment, but they couldnt make an appointment because the system was down, how could the system be down when you just looked up my info. Not only that in one day I was on hold for 7+ hours split between 4 calls, next day 4 hours, next day 2+ hrs. When I finally spoke with someone, i got hung up on not once but twice. They act as though they are giving you something, but in reality you cant get out what you didnt put in. I put in.

Fire all leadership In vec I feel it may be some embezzlement going on is to why eveything has been so messed up

They won’t answer the phone...it’s been months

Thirteen weeks I have yet to receive a single penny of PUA only to find out this week my account was suspended. Have yet to hear back from anyone at the VEC let alone get a hold of them. This is unacceptable and no wonder they got sued.

VEC is the worst in VA. When calling the reps are never available, the system hangs up, no results

I’ve called total 58 times no answer except call back later. Called early morning and late afternoon doesn’t matter. Been calling for two weeks. Same message. Got a different number to call and was on hold for two hours no answer. Did that twice. It’s ridiculous. Update: I maintained submitting claims each week since March 13th. All claims were excepted. Haven’t received a dime. This week it’s claiming I can’t file? I’ve changed nothing. I have a email which states that I didn’t need to reapply. What a disaster. No wonder the VEC is getting sued.

Not getting proper responses or help. Homeless waiting for help for a year.

Poor customer service.No call back No email response.All the Poor reviews cant be wrong.

I just recently got approved for UI, I was sent a pin and I filed my weekly claim with my pin. I’ve filed for two weeks now and seen nothing. I’ve been trying to get through to a live person for days to no avail. If they do answer, they cut the phone off and block your number. I can’t call the Hampton or Portsmouth office nomore coz my number was blocked. Bunch of lazy people they have working there. All they do is hide behind their desks and do what they’re told even if it violates our rights. Bunch of sheep. Now my balance has gone ffrom whatever they offered me to 0$ after I was approved and filed two weeks. Automated machine says I have 0 balance. How, this is the first ever time I’m filing for unemployment in my life. And also apparently there’s an outstanding issue on my claim, which no letter has been sent or email but yet I’m the one that has to call to find out what’s going on and even that gets nowhere. Just embarrassing really. Why are the corporations never for the people? This is an embarrassment to the nation, judging what’s going on. Shame of yall. Yall couldn’t give a damn if families die of starvation or result to non traditional ways just to feed their kids. All because you people want to hide behind your desks and not do your jobs, but getting paid . Sort it out, this is embarrassing

Unemployed 10 weeks. No contact. No response. No assistance. Nothing. People are in need. Our state leaders are failing us.UPDATE: I spoke to a PERSON today on 2/9/20. My unemployment claim is STILL processing. NOTHING has been done regarding my claim. As per the person I spoke to, there is no email or phone contact of anyone who can help me.

I have been trying to get an answer to one question for nearly 4 weeks It is impossible to communicate with a live person; Ive sent e-mails and made numerous attempts at phone calls to no avail!! I am getting a message that that my claim cannot be processed due to an outstanding ISSUE. What is the issue and how can I rectify it! I drove to the Norfolk office today only to find it CLOSED!! PLEASE HELP

I have never in my 35 years of life....been provided multiple phone number, emails, and live chat. And EVERY single Option is a Failure. I have been trying to simply speak to someone on the phone. Even if my problem isn’t addressed (haven’t been paid for 2 months), could I at least get a live person on the phone. It’s clear at this point that they do not want to be reached. At this point they are aware what’s going on and that people are trying to reach them. You can’t get anyone on the phones ever. No one is in the office ever. The glass is barricaded so you can’t see in it. They hide in the back...I mean really lol. You can’t make an appt without reaching a representative. So back to square 1....let’s just sweep it under the rug like nothings happening

Had an issue when covid hit it took three months to get any human response and that calling every day. A year into the pandemic I called to get a issue fixed and same stuff left a message as directed by the answering machine. That was three weeks ago. If you e mail them (if they respond at all) it is very aggressive and like your a inconvenience to them. Call a different city because this one sucks.

I was able to email them and get the answer u needed.

Ive called my claim in since March now their telling me that I have outstanding issues with my claim never can get in touch with any body to tell about these outstanding issues

Ive been calling for days no one ever answers and cant leave a message I need some assistance please

How this a call center that don’t take calls 😂? This is out of control.

Would help more if i could talk to someone but do to covid-19 you cant. I have questions i need answering and no one to talk too. I think to make things better and easier on people they should have stayed open.

I have been unemployed since March when we shut down. I’ve had no issues until now, I’m trying to ensure I’m doing everything correctly as I am still out of a job. I have called and emailed daily to every single email and number I could find. I have received ZERO help, I haven’t gotten one response. I understand how overwhelmed they are right now, but there’s no reason anyone should go this long with absolutely no response!

I filed for unemployment on July 24 2020 and have not even talked to a Deputy about my claim which is code 20 from a previous employer who did this out of spike and the one person there could help me died of COVID 19 in October 2020 but I can’t even tell my story which is a very simple mixup, I got COVID 19 from my new job 6 weeks after working because it was a pandemic in the building that I found out through The Health Department after catching that HORRIBLE VIRUS!Well long story short I was fired because my doctor said I couldn’t go bat until my Symptoms were all clear but my job fired me so still waiting on unemployment but remember the Government has put money in place but the Unjustified lying evil stealing people that don’t work has received our money through our American government! I’m over this bull💩

This place is worthless to someone needing help with their claim the automatic phone system is notany better I sent emails two weeks ago with no response. I am seriously considering contacting Wavy tv 10

Everytime I call I can never get a worker on the phone, and the voicemail is always full. How is this good customer service????

They dont answer any calls. All I needed was my PIN so I can get a copy of my 1099-G so I can pay taxes. They are unresponsive, have very poor customer service. Unprofessional. They couldnt care less. If I can put zero stars I would.

Been waiting a year to only file again with the same issue.They sent me a letter to call and when I called they my ss number invalid.

If you ever get in contact with these ppl handle your business get your information then tell off about themselves

I have given my name and number several times and no one has called me back. I started my initial claim a month ago and have not received any money. I understand that they are busy, but why can’t someone actually help when I finally get them on the phone? This is unprofessional and unfair to everyone. Suggestion: hire more people to increase efficiency of process and actually help people who call you.

Call line hangs up on you, live chat doesnt work, site design from 1997 too confusing to navigate and all their offices are closed. thats the point though. they want you to go back to work.

10 weeks.. calling 20 times a day.. still no answer.. Fk these people.

I know you guys are going through it at all, but you guys need a system update badly... No call backs, poor email responses... I got a letter saying to call you guys, and when I did I was told the opposite... Im going to send a letter, and I hope you guys give me a response.

Although this office was closed, they had helpful information readily available versus the other closed offices did not have anything.

Literally has torn apart households with the scams

I was approved, sent a card and pin, only to have my claims not be processed. I was told a deputy would contact me months ago and still havent heard from them. Theres people who answer the phone when you finally get through who cant give you any information on how to resolve the problem, they give you numbers for automated systems that only tell you how to file claims. This whole process screams pyramid scheme, Most of us will practically lose everything behind a pandemic we didnt create while we are being treated like we are not affected by it. its disappointing to see the lack of compassion from vec as a whole. I spend hours trying to get through to resolve a issue that would take all of five minutes to correct but nobody i talk to can even tell me what the issue is which leaves me completely helpless and oblivious to the resolution

Office is not open. There is a phone number to call that will lead you through prompts to another phone number, which leads you through another series big prompts to the first phone number!?!?🤣

I originally filed for unemployment on July 21st. Despite working in a computer related field for over 20 years, and filling out the entire form correctly, there was no email sent saying it was successful, no email saying it wasnt successful or any letter in the mail with a pin. After 10 days, I attempted to talk with a live person on the website, kept getting queues of 80-120 people ahead, then getting knocked out of queue. Then I tried the customer service number, talked with a woman in Richmond that had no information but to suggest I physically go into the Norfolk office, but of course you cant because of Covid. Then she suggested calling them but you get a voicemail message telling you to email. SO, I immediately email, but never get any response at all.2 and half months later I spoke with a representative on Friday, Oct. 2nd, saying that my claim from July 21, 2020 did not go through after discovering on Google reviews about an unlisted calendar to talk with a live person at the VEC. No apology I had to wait 2 1/2 months to get a response. She told me to refile. I did so just after our call. Most of the time spent with me was trying to suggest Im computer illiterate or something and didnt fill out the form all the way, despite me being clear Id gotten to the end where you download pdfs or print them of your rights, then the notice to expect the pin letter in the mail within 7-10 business days.I submitted the claim for unemployment on 10/02/20 and havent received a pin or benefit determination. The website says that I am monetarily ineligible. I have read on Google that this is not the case when it is listed as such but rather means the case is pending. Thats a bit confusing. Even more so, I received a text message from 91908, saying VEC: You have filed an unemployment insurance application (IU). You must file a continued, weekly claim in order to receive payment. VEC recommends you do this on Sunday, Monday, or Tuesday of each week if you remain unemployed and want to be paid for the prior week.It goes on to tell me I can do so by phone or at the website, however, when I call or go online to do so, its asking for my pin, which I havent received via mail or any other means. So, clearly you cant file or do much of anything without the pin they require and fail to send.This is a bit disturbing, illogical, and as Ive been doing weekly job searches (I was told Friday on the phone this has been waived due to Covid, but Im doing so anyway, because I do want to get back to work!) I am striving to comply with the rules. However, this seems to be cart before the horse. I cant comply with something that requires a pin that I dont have, and the last time I emailed months ago I never got a response, then had to go to Google reviews on VEC to find out about a calendar to meet someone on the phone, 2.5 months later.I never experienced anything like this the 20 years I moved and lived in Texas. This is clearly the most overwhelmingly incompetent government administration that could exist. I highly recommend everyone consider the fact that our state is run by Democrats nearly 100%, and this is the service we get, despite the FACT that Norfolk alone collects over 1 billion more in tax revenue a year than Irving, Texas does with a nearly identical population. Residents here deserve far better...and if the Democrats in charge cant do the job, use your vote to change it.I would never wish this nightmare on anyone, and for those reading this, I wish you good luck in surviving and getting back to work.

Worst unemployment office EVER. Never had this problem in NC. Filed in June got approved yet $0 have been sent. This is beyond unacceptable. Every forum will be aware of this by next week.

Not even sure why the freak they have a unemployment office. No one answers the phones and they are not willing to help you at all when you finally do get a person!! Our government at its finest avoiding the people!

I have been unemployed since may 8th & I’m continually filing claims and not receiving any payment I have contacted you all through may sources via phone and email and I still haven’t been contacted back. This has been my last opinion to get some help.I’m currently job seeking but I’m unable to take care of my finical needs due to the inconvenience I would appreciate if someone could help figure out what going on & why I haven’t received any payments

No numbers work to speak to a representative. No way to address claim problems. I applied in March and have gotten $0. Where did tbe chat option go?

I cant get thru to anyone at any of the local locations. Twice I have entered D ed my weekly certification and only one shows up and I didnt receive my unemployment compensation. Poor poor poor customer service. I even emailed them with no response.

This is actually sad ive had an outstanding issues with these people from march well march is almost here again and havent got a hold of anyone Virginia is the only state thats having this problem 🤦🤦 i dont know what to do any luck getting a hold of someone

Can not find a human to answer my question...how do I get a pin...mine never arrived...can check my account to find out anything???

In general, there asking for the money back that I got while on unemployment. I claimed for only one month, the month of April, becasue my job was a restaurant type job and they had closed down due to the covid 19 virus. My work said I could apply for it. I got a job at a different place and stopped claiming way before I got paid from the other job. I have sent it 6 letters of appeals and got nothing back. So have fun to the people that are on unemployment. They might ask for the money back from you.UPDATE from a YEAR LATER!So they put my claim to be my last job not the one that you know closed down from covid! But the only reason I claimed was becasue I was working at the bakery at the time. I have an appointment with the appeals. But when I tried to register my phone online you know with the website they gave me. Surprise surprise it didn’t work! So I tried calling then and surprise surprise they didn’t pick up. I live in a different state now! I am married now! Maybe get back to your people not a year later. Hopefully I can get ahold of someone so I can make my hearing with the appeals office but at this point I’m gonna have to pay them back.

Very unfortunate that the building is closed, but there are people in need of assistance.

Phone rang at least 30 times .. a lady finally answered and acted like she couldn’t hear me “hello? Hello? It is just horrible.. they are considered necessary workers and they are not doing their job! So frustrating! And the actual office isn’t open. I don’t get it? Why are they getting paid?! While we sit in frustration!!!😡

All anyone needs to do is go down the line of reviews below mine and youll read exactly what has been happening to me as well. I am not a person to write negative reviews, this being my first, however were talking peoples live here. The automated phone systems provide no assistance and absolutely no option to speak to a representative. Since the beginning this phone system has stated my claim hasnt been processed because of a problem. Obviously someone at VEC knows what that problem is but apparently has decided contacting me for resolution is not the way to go. Not really sure why someone would begin working a persons claim and then stop, it would seem easier to finish with one claim then simply move to the next...rinse and repeat. Maybe if it were done that way it wouldnt take weeks, or months, to complete a persons claim and either get them paid or at a minimum let um know they dont qualify. But then...what do I know...

Sign me up I’ll take their job because the clowns don’t know how to do it.

I initially received benefits and got a lump sum in back paid weeks earlier this month. And it’s been 2 weeks since. And I haven’t received any payment. I do not know what my pin is to use the automated service. Tried calling but CANNOT get through. Has anyone else had any issues with receiving payments this month?

Called the number said they are closed!!!! So confusing said to call the customer service number no one ever answers!!! This is ridiculous

They finally got their stuff together and started dealing out funds, Im content with their services.*2021 update theyre doing it again. The syst6em lets me claim under the new extended legislation but no fund have been transferred.

If I could give negative stars they would gey 100 of them... Filed in April still hanot received a dime... Call just to be hung up on by a recording.... Its a bad situation and vec is not able to handle a damn thing.... We need help please

Filling up for UNEMPLOYMENT BENEFITS since May 2020. No money, no one to talk to

Absolute worst

I filed a claim and got approved rather quickly. But I believe I made an error in filing the weekly claim. They open at 0815, I called at 0814 and still couldnt get anyone on the phone. It doesnt ring, it doesnt tell you the call volume or anything. It has an automated machine that spews some info and then hangs up. Every single time. This is beyond frustrating, I need that money to get by. Do better yall! I understand this is a once in a lifetime situation but you are the state, you all should have been prepared for anything.

Worst service ever!!!!! I have emailed this office 4times in three weeks and have yet to receive any response. Don’t try calling because you’re never going to get through to talk to anyone. I’ve called every day for three weeks and all I ever get is, everyone is busy call back.

Great service, very friendly people, fast and courtesy

Great Place

Loud talking in there... which makes it hard to focus

Phone just rings and then automatically hangs up on you. Worst customer service system.

The people were very nice and helpful 😊

Joke of an agency. Takes months to hear back from them. By then your homeless

They don’t answer phones emails or faxes I’ve been trying to get in touch with Unemployment since the end of May when my last check was sent. Since then I’ve been trying to talk to someone no one is it ever available.

I have been trying to speak to someone for 9 weeks about my claim, it keeps saying there is a discrepancy. I have e-mailed and called 30 times a day for 9 weeks!!!

Applied in late March they say there is a issue on my Claim but no ones answers the phone tell you to email and give different numbers no one gets back to you why you get no response what a Company were is everyone.

I applied back in March both online and on the phone then could not access the website got my paperwork in the mail and couldnt get anybody on the phone when I did get somebody on the phone all they could do was give me phone numbers that did not work tell me to go to the website which I was calling because I couldnt get into the website and here it is August and I havent received not one dime I filed multiple times just to try to get somebody on the phone to figure out what was going on not professional theyre making a paycheck so why give a f*** about the people that are actually hurting and need help

I have been trying for three days to get through to someone about my unemployment. Three days starting at 8:15am and it is always busy. Trying for 3 hours a day to get through and nothing. Is there some sort of trade secret I am unaware of? Why can I not get through to anyone?

Have been making my weekly certifications for unemployment after receiving a letter stating I would receive unemployment over a month ago. Have yet to receive help and no one picks up the phone

Don’t bother wasting your time.

Not looking good if you cant get help. The phone system just hangs up on you

I dont understand how you can get approved, get a pin#, do your weekly claim( 6+weeks straight) and no payments. Whats going on !

The worst customer service no body pick phone. to collect taxes they are very good at it. to help tax payer they work as dump.

Called and sat on hold for 5 to 6 minutes they then hung up and when i called back they continued to hang up immediately i will be contacting the better business bureau

You can’t get ahold of anybody!!

Still says the offices are closed and you can only be seen by appointment but you cant make an appointment, very sneaky.

I share my frustration with the others no response the phone system hangs up on you saying all reps are currently busy...so sad...

The worst ever. Could mot get anyone on the phone.

Also have been attempting to reach office for past four days. None of the numbers give you any info so how are we to resolve any issue?

No one picks up the phone. Ever.

Answer your phones! Return phone calls! Wth????

I need help now I got my letter back please help me.

I have been trying for two days starting at 8:15am to get through to anyone to talk to someone about my unemployment and I can not get through to anyone either on the pone or online

For some reason, my unemployment claim was terminated with no reason. I was given no letter, no email, no text, nothing. I have tried to email this branch multiple times for assistance but all they do is give me short emails telling me to do things I have already done.

Not helpful at all

This isnt working Ralph Northam

Your phone system is terrible and hangs up on callers.

Horrible not helpful

They should be some one to answer the phones

A nightmare from hell

They werent open

Not open

Lies

Es una basura el servicio de estas oficinas pusieron una aplicación llamada idme que es una basura no funciona y para colmo te dan 14 días para que te registre de lo contrario te suspenden el beneficio algo que uno paga cuando trabaja que más se puede hacer para conseguir uno de estos empleados ineficientes