Went for state inspection, didnt have to wait long and they were very courteous and professional.

They search your car down for inspections to find something wrong. Try at ur own risk! It! High failure rate.

Parking is awful! I almost received parking ticket bringing my vehicle for repair. Great Customer Service lady ... pretty too. Repair service was okay. Appt was made 2 days prior and vehicle was brought in early in the morning, all to call for status and be told my vehicle wouldnt be ready til following afternoon ... UGH! Only reason for 3 stars

Very disorganized. I say that because it took 5.5 hrs to get my car inspected. We arrived at 10:12 am. After 1 hr I told them Im gonna run to get coffee. ( There was no coffee in lobby) it was very cold Jan 2. My feet frozen with boots and socks. They informed my husband there were 2 cars ahead of me. After 15 min. My husband calls says where are you theyre ready. Turns out 1 person cancelled. Im 2 blocks away. I pull up as the worker is getting another car. He continues knowing Im next, telling me to move my car out of the way. So I say to myself, well Ill wait since I wasnt there. He looks at me nastily. I wait and wait, urging my husband to find out whats happening. I see people who were there after me walking out 1 by 1. Finally 4 hrs later my SUV is getting serviced. Im furious. I am looking through the window. I say I am never visiting this place ever ever again. To my surprise the owner heard me and asked whats wrong. I tell him and he confers with the receptionist she tells them I missed my go. I explain that others behind me were placed in front of me. They said no it wasnt. The owner Mr Baum tells me, this is 4 1/2 hrs later that Im impatient. I should have been after the car that went before me or taken since I arrived while he was just in the moment. My husband beckons me to be calm. I walk outside in 12 degree weather to keep from going off on a nice old man (owner) who obviously has lost control of the organization of his staff and business. Another 2 ladies walks out that had arrived 3 hrs later than me with their cars completed. One was cursing due to rejection having to purchase tires. In the meantime my car is still sitting in the garage completed but cant be moved because behind my car was another car taken apart, so I had to wait while that one was put back together first. That same tall mechanic gave me the evil eye (scary, creepy) the whole time knowing my disappointment. They never apologized for putting at least 6 before me, Mr Baum Sr never asked how long Id been waiting or checked in to see what happened, obviously Im thinking the Rejection was because I complained, and the mechanic never spoke to my husband about the Rejection. Above all we never got an apology for the obvious horrible service we received. They ruined my day off due to negligence. They act like theyre doing you a favor. Wow. Not good. I work for a transportation Dept. The director and staff tells me no you didnt go there, and shared his paint job experience. Not good. Its funny you never know who youre dealing with. Baums need to step up there game if they want to be around for another 40 yrs.

Excellent service and always friendly...

Go at your own risk

Got my baby right....should have reached out to them long before now. Thank you Baums Service Center!!

Besides being unorganized he would get you in and out.

Professional!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! In every sense of the word., shout out to Jerry who recommended in the beginning. Had the old car inspected there. There was some work that needed to be done. But at the end of the day, BAUMS SERVICE CENTER gets the job done !

UPDATE 2020. So this place is a total rip off!! Every year for the past 4 years they failed my truck for the same part. So I let them change the part 2 years ago and now they say the part is bad again. Now either I have the worse luck in the world or they are ripping people off!! I dont recommend this place to anyone!! I wont let them do a oil change. The worst inspection experience I have ever had. I tried to support a close local business and have been burned 4 years in a row. Thanks for the horrible business.

Very poor service hard my car from 8am thru closing hours and they didnt perform any service to my car and I was actually told that me and my car was forgotten about bottom line I wouldnt refer anyone to this place 👎🏾👎🏾

Been using this family for over7 yrs. They are honest and fair

At one time very trustworthy my last two experiences were very poor and my last reservoir was sabotaged spark plug cables my thermal sensors was purposely damaged so I couldnt detect my engine overheating and my reservoir almost blew up on me on the highway will replace it because of personal vendettas by these people my life was in danger I will never ever use this services again beware by using Bump services you take your life in your hands if you dont bow to been ripped off will be not pursuing legal avenues beware beware beware

They were so welcoming right when I walked through the door and helped me with the state inspection (in a quick, accurate and professional way too!) Definitely worth checking out.

I 2 vehicle at same time and both was ready in a timely manner as always professional, friendly fast and fair. Working on my vehicles for years now

I went to get a inspection had a few problems but they fixed at a good rate, and i was able to pass inspection

The service there is AwesomeI been going for the past 3 years for inspections . Respectable and the wait is no longer than 30 minutes. Great Service

A co-worker recommended Baums to me. I had needed an inspection to be done on my vehicle. So I called and they got me in that day. Im satisfied with their service. Yes Id commend them to my family and friends.

I love this place because they are professional and took care of the service that I needed in a timely manner.

Had an accident so my car had to be towed. While grabbing my personal effects the father of the owner (Alvin) assured me that all of my things would be in my vehicle when I returned at a later date to pick up the rest of my things and that it would be moved to a secure location. A day after getting out of the hospital I went to take the rest of my stuff out of my car and noticed that several items were missing such as my: Dash Mount + charging cable, Steering wheel cover, Aaliyah CD, several Little Tree air fresheners, glade car vent air freshener, and about $5 worth of quarters. TRASH SERVICE and even worse personnel. I HIGHLY recommend finding another more reputable establishment for any towing/car services because these THIEVES will take anything that isnt nailed down!

Terrible customer service! My vehicle got towed by their towing service and I noticed a dent/huge scratch on the lower right side of the car. I notified the tow truck driver and the Ceo that something needed to be done about it and neither of them wanted to take ownership of the situation and provide us with any type of information so that we can receive payment from them later on. Eventually, after calling the police they agreed to give us a contact number/ information. They are ridiculously irresponsible and should not be in service!

I love this place they always get me right.

Cant complain. Good business

Trash and Crooks

Service is always good

Went to get vehicle inspected, the wait wasnt long at all customer service was great, overall car service was great as well, Ive been going there for the pass 3 years and I love it and I recommend my friends to go there as well, keep up the great work Baums

They got the inspection done quickly andDidnt try to scam me. I know because i work on my own car and already know what needs to be fixed on it.

This place is a joke. Ghetto.A big waste of time. You better off at speedy auto. I waited 3 hours just to find out they was skipping me for some unknow reason. The people there was rude and unhelpful. Speedy auto fast and better service. Never again.

Great auto service!!

I took my car in for an inspection and they failed me said I had a broken rear motor mount then asked me if i wanted an estimate to have it repaired. I told them no do to the fact that i grew up working on cars an could replace it myself. I ordered the part and after it came in I went to replace it only to find out that it was not broken in fact it was in really good condition!! Took my car to a different shop and it passed the inspection no problem. These are people who pray on people who dont know about cars just to make an extra dollar that is very shady!!!! I do not and will not recommend anyone to go to them and have already sent an email to remove them from being able to do inspections anymore. DO NOT USE THESE PEOPLE!!!!!!!

On December 20,2017 Baums service center failed my family. They did not come to tow my car as promised. They have a contact with the city of Norfolk for towing. Greed motivates them rather than good customer service. They cost my wife days of travel to another state. Our vehicle was not ready when promised. My wife was stranded pretty much through the Christmas Holiday. Her projected travel date was December 23,2017. Baums promised work would be completed December 22,2017 at 2p.m.They did not keep their word and was unprofessional about communicating delays.We know this is a family business, however they are not dedicated to excellent customer service. Only completed work on my vehicle when my wife sat in their shop from 10:30a.m.-3:30p.m. Very poor customer service. Not to mention they kept racking up charges.Patronize another establishment.

Ive been waiting on a car part to come on a vehicle purchased ...since last Friday . First story was the part came in but its going to take couple hours to install....then I heard before I could get there it came but its the wrong part ...then today I heard it never been ordered 3 different people and 3 different stories. You call and wont get an answer most times and box stays to full to leave a message. A car dealer recommended them but so far its been horrible service. I am shopping around for another place to install this part. Its been truly Ridiculous.

Have been taking my cars there for many years with consistently good results. Fair prices and courteous staff. Only problem has been a miscommunication has been with the front desk ordering the accurate work.

They had my car for 5 days I got it return back to me with scratches on the window

Make sure you know for sure they are doing what they are suppose to be doing. Did not take my personal vehicle there. Carried another vehicle there and they have jerked the folks around. Being nice with the #2.

I been going there for 15 years now. Very knowledgeable and professional.They treat me like family.

I was there when they open but I was the third person in line for inspection they was so unprofessional I had to ask numerous of times when I’m going to be ready and then a customer came up to baums to get an inspection And told me that they told her there was no line for inspection but I was up there for three hours waiting for an inspection terrible it’s ridiculous they need to do better

Great mom and pop auto repair operation! Not much to look at but they get the job done fast and economically!

Always get friendly service... they tell me exactly what I need no beating around the bushes

Went to get my inspection. The service was smooth and fast.

Very professional staff, timely repair times and honest prices.

I felt like a spoiledkid getting upset due to failed inspection on 94 jeep, but after getting home and verifying every all noted fixes were in fact accurate. I would not have know about the exhaust leak if it wasnt for the experienced technician. Thank u Baums Ill be back in a few days for reinspection.

1st time dining here. We ate outside. It was beautiful. Food kinda expensive.

They get the job done but be prepared to spend a half of a day if youre getting an inspection (pack a lunch).

I have been a customer for about 10 years now but they treat me like family.Very honest about the repairs that they are going to do for you.The prices are very resonable for the service that they provide.They couldnt be in business for as long as they have without being exceptional.

Baums is a friendly family oriented auto service center.They are fair & efficient .

Excellent work good people however parking can be a bit complicated

Great Business!

This place sucks!

Fast and professional service. Family

Called for almost 3 hours no answer for towing horrible experience.

All I can say is THANK YOU GUYS ! for the awesome customer service and work. I got my nissan altima painted here and the aftermath was so amazing. I also needed my bumper replaced and dents pulled do to an accident. My car is back looking like new. Thumbs up!

Failed the brand new brake pads I just installed for being worn. Credit card machine was down and forced me to walk several blocks to get cash to pay for falsely failed inspection. Sketchy place - definitely go elsewhere.

Let them do their job and get out the dam way than come get your ride good price good work

Its wonderful

Will give you all options of how and what to expect when you dont take of an issue.

Very professional sevice done quickly without a long waiting period. Thanks

Came to get an idea section n couldnt find my registration. They helped me look it up. Very helpful!! Will be back

My only problem was that when I looked at the receipt. I saw a charge for them to use their tools. To fix my vehicle called job supplies.

Very polite and they work with you and your problems

They are flat out horrible. Period

Very willing to work with you as the customer.

Got my vehicle inspection there. Fast friendly service.

Very unprofessional they have some type of deal with the police and they overcharged me for storage, towing and other fees for services I never received this place needs to be shut down very unprofessional environment it’s really horrible

Very knowledgeable staff...

Best friendly service

Small shop,very professional. Family owned,3 generations of family up there servicing the Community

Made appt for oil change but appt not honored because only one side of garage available. Nobody seem to know about appt

Superb service when it comes to servicing your automobile.

Outstanding customer service and professional career maintenance

They are slow, but they do great work.

I ask them to pick up my car on Monday 11/28 & Im still waiting 12/02 Saturday for them. Theyre not the same since Baum died in 2005. SHAME ON YOU, but the work is still good.

Good people to deal, good service and guaranteed jobs. Tanks

I went on the last day of the month to get my truck inspected and I wasnt there an hour. These guys are working it out at Baums!

Long time family owned business

Worst Place ever. The usual wait is 4 hoursVery disorganized. No parking for customersPeople are not put in order. The last people to come in the door are the first ones to leave. Customer service needs attention.

Had to wait nearly 4 hours for a State inspection. They misplaced my car Registration and the receptionist had a very bad attitude. I wouldnt recommend them to anyone.

Great prices

Best ever

Kept returning as different problems added each time although not broken..poor service.

Ok center got to take my vehicle back again for the third time

Auto service and great deals

Went for an inspection, but my car randomly needed a jump... they didnt even have the car jump box, OR the old school jumper cables so I had to call my roadside assistance... nice receptionist though, car service was WACK

Horrible service! Been here 4 hrs for an inspection and still here! Never again!

Away full for inspection...i try to go around noon...

Good Service !

Good place for inspection

I was in and out with my State Inspection

Very cheap place

Liars nice sweet talker

Terrible customer service, its like this shop is stuck in the 1980s, Ive had multiple bad experiences with lack of proper communication, bad attitudes from receptionists, and misdiagnosis of my auto issues, ONLY go here if you want to get a state inspection but if you fail it take your car somewhere else to get the fix!!!

Great mechanics

Rip offs

Good service

Love

Service sucks

Service is awesome

Hi. Good service !!