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Air Specialty Heating & Air Conditioning
121 E 25th St, Norfolk, VA 23517, United States
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Air Specialty Heating & Air Conditioning

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Fr
Review №1

Danny is very professional. He is very knowledgeable about his craft, and he was even able to quiet down my unit, which sounded like a jet airplane taking off. Which my family and I had to live with the sound for almost a year. And none of the other technicians could figure it out. Kudos to Danny. Air specialty is very privileged to have him as an employee.

Je
Review №2

Very hot summer, ac is not cooling…not a happy household. Called AC Specialty; very responsive and accommodating. Diagnostic appointment scheduled for the following day….but there was a cancellation so technician arrived by noon. Barry was knowledgeable, professional and super friendly. We live in a condo so Barry had to climb a ladder to the broiling hot rooftop; no complaining just got right to it. He was able to diagnose the problem swiftly and carefully explained the remedy. He covered his shoes before entering our condo, could not have been more considerate. I will absolutely call AC Specialty again for service.

Za
Review №3

We were experiencing problems with our ac. A technician came out and was very knowledgeable about everything to do with your system. In minutes he had my system working better than it had been for two years. If you use this company ask for Danny, if he’s available. Good guy, very smart.

Je
Review №4

Air Specialty has to be the best in the area. They have saved me twice from the heat of the summer. I have their Gold Maintenance plan, and have been very satisfied with it. Joy in the office is so nice, and cheery. Our technician Dan is the BEST. We will never use anyone else, and recommend them to everyone!

Sh
Review №5

Dan from Air Specialty was at my house less than two hours after I made the initial service call. Diagnosed the issue quickly, ordered the part and my AC fan was fixed the next day. Response time was super quick and so was the fix. I couldn’t ask for a better service! We will definitely call this company for our HVAC repairs going forward.

An
Review №6

Amazing same day service was at my house within a 2-3 hours of me submitting the request. Also very knowledgeable and my AC seems to be blowing way better than before, after utilizing the tips Barry suggested. Great guy! Awesome to have experienced his service. He needs a raid if you ask me!

Gl
Review №7

I don’t remember the names of the installers. I wish I did. They were so pleasant to have in our home. You could tell they enjoyed their work. They were very cheerful and positive while working in a hot attic. They left our home clean and cool.Joy was our contact person. She was also very responsive and went way above what my normal experiences have been with service companies to make sure we knew when the installers and quality assurance people would be at our home.Barry checked on our unit a few weeks later. We found him to be friendly and professional.We had an all-round wonderful experience with Air Specialty and would highly recommend them for their AC needs.

Ca
Review №8

Dan did a great job servicing the AC. Just moved into a new home and he took time to explain the new system to me. Have used Air Specialty for over 10 years and have always been satisfied with their service, technicians and office staff. Highly recommend.

Ni
Review №9

Air specialty has been my go to for AC repair service. They are professional and super responsive and have shown up within 30 minutes of me calling. Dan was super knowledgeable, friendly, and kept me updated with what was going on. Highly recommend them!

S
Review №10

I found Air Specialty Heating & Air Conditioning when looking for a second opinion for my American Standard unit. I explained my situation when I called; this company came out free of charge to examine our unit. They discovered the issue almost immediately that the previous company could not in over a year. Best yet, it was under manufacturers warranty. I would recommend Air Specialty to anyone in the Hampton Roads area.

Ta
Review №11

Everyone at Air Specialty was kind and professional. The estimate was fair and the installers, Martin and Chris, worked really hard in a very hot house. Joy, Jamaica and Sam in the office were extremely helpful and nice. The estimator, Reyna, was why I chose the company. She gave off a very confident, trustworthy vibe and was personable and knowledgeable.

Da
Review №12

I’ve used Air Specialty for over four years and could not be more pleased with their professionalism, friendliness and family values. Mike Lewis has been “my tech” since day one, performing semi-annual maintenance checks and repairs when needed. Mike calls me when he’s on his way, arrives on time and gets to the job at hand. It’s obvious that this family run company takes great care of their employees and it shows in their employees. Thanks Mike and Air Specialty!

Pe
Review №13

Our technician Danny was on time, called 30 minutes ahead to let us know he was on his way, friendly and knowledgeable. When I spoke to Joy on the phone to set up our appointment she was very nice an informed.

V
Review №14

Technician arrived on time.Technician a professional and knowledgeable of products.Technician presented an alternative solution to mythermostat issues.I would recommend this company to others.

Mi
Review №15

Technician was on time, courteous, polite and very informative. Did not have to tell him to cover his shoes inside the house. Looked at the inside and outside unit. Would recommend this technician to anyone wanting to know what is going on with their system.

De
Review №16

All of the technicians are knowledgeable, conscientious, tidy and friendly. Barry serviced our units today and did a great job. We are good for another season!

Ro
Review №17

Technician, Danny C., arrived on time and did a great job.Fixed a rattling issue. Cleaned heat pump.Would recommend this technician and company to others needing HVAC work.

An
Review №18

Dude came was a good vibe! Took care of my furnace leaking in my crawlspace! All done in like 20 mins! Highly recommend! Even better when you call a person answers rather than a machine

Ma
Review №19

I was interested in a maintenance contract to service the HVAC systems in an older house I just purchased. Mike Lewis was my technician and he explained everything I wanted to know about my systems after thoroughly checking inside and outside before I signed up for their bi-annual contract.

Ki
Review №20

Martin and Chris are extremely professional, courteous - and great attitudes..overall a pleasure to work with! Kudos to the girls in the office as well.. great customer service !I highly recommend these two young men and the company they represent!

Pr
Review №21

Barry was personable and helpful. He took time to explain everything, and he was very informative. He was most reassuring in the way he discussed all of the services he was able to perform.

cy
Review №22

The service I received was amazing; great knowledge and professionalism at a good price! John and Mike came out quickly to inspect my old system and schedule the installation of a new system. We had been without heat during most of the winter. Emory and Derrick, the installers, worked many hours to install the new ducts and system. Even though there were challenges along the way, they were able to overcome and successfully install the system. They were great!

Mo
Review №23

Excellent service! Dan Hibbert the technician guy is always professional and very helpful with any questions or issues we have with our A/C. They have the best customer service, respond quickly and friendly staff.

Sh
Review №24

Dan was the technician, very professional and went above and beyond to make everything work properly. Very pleased.

An
Review №25

We have used Air Specialty in Norfolk for 12 years. They successfully replaced our ancient oil radiator heat system with a natural gas system using ductwork. They installed three high SEER air conditioning systems for our three zone house. This was quite an undertaking in an 81 year old house. Air Specialty pulled it off beautifully.Air Specialty techs come twice a year to check on the functioning of our various systems. Whenever things weren’t right, Air Specialty was only a phone call away, with repair techs arriving either that day or the next day.Everyone from Air Specialty, with whom I have had contact during the past 12 years, from owner Justin to the front desk ladies to techs, has been consistently courteous, respectful, helpful, and extremely knowledgeable. You cannot go wrong with Air Specialty. They stand behind their work and the products that they install.

Le
Review №26

The technician was courteous, knowledgeable, and clean. I’ve trusted this company for years. They have taken good care of my HVAC needs.

Ga
Review №27

Reyna was thorough, prompt and professional. Gave an estimate for future work and concisely explained why she chose what she did and how it matched my personal and my homes needs.

Pa
Review №28

My AC has stopped working the evening before. I checked the breakers and changed batteries in my thermostat but it still will not come on. I called the office in the morning and spoke to Jamaica who was very friendly and helped in arranging payment options that work for me. Mike my technician came out and he was very friendly, put booties on to walk through my house which the floors were probably dirtier than his shoes LOL. He looked at the thermostat, went to my garage and look at the furnace, noticed that the emergency switch on the wall had been flipped off. I had put back a pan on the top shelf next to the switch and had flipped it off by accident. Turned it back on and it started up immediately. He went outside, the unit was running fine, checked the lines and said everything was working fine. Thanks so much for solving my problem so quickly. Feel like a fool for not noticing the switch myself but so happy it was an easy fix.

Bo
Review №29

Called during heat wave my regular air conditioner company could not come till three days so looked in phone book picked air specialty because they been in business for over forty years and very happy I did .Repairman came same day right on time was very knowledgeable about my unit, very courtesy and took time to explain some things my regular repairman never told me and he was beyond nice, needless to say I have found me a new company to call in the future and the price for repair was very reasonable

Pa
Review №30

My AC stopped working a couple of days ago and temptures were over 100 with the heat index. Im so glad someone suggested Air Speciality to me. Barry came out and fixed the problem, all the while being cheerful, professional and knowledgeable. Thanks Air Speciality!

Vi
Review №31

The technician was very professional and respectful of my home in wearing coverings over his shoes and cleaning upafter himself, and thorough in inspectingmy unit.

Ri
Review №32

Barry Derr came out and did a great job of communicating as he performed the annual check up!

Al
Review №33

Barry provided in-depth information and was very helpful. Thank you

Sh
Review №34

Update: I have only received 1 phone call, and it was on May 4th at 1:07PM.We had Dan come out to check out our AC unit. We still had cold air circulating the house, but it wasn’t keeping up with the size of our house, so obviously something was wrong. We have a 4ton unit, with an air handler in the attic.First, he told us our compressor was broken. Upon getting a second opinion, we discovered that it wasn’t broken, but it was on its last limb and needed to be replaced soon.Second, Dan originally said he wasn’t able to access our air handler, but after checking our unit outside was able to be convinced that he could go into the attic space and see it.He did go and check out the air handler in the attic.He told us they would need to completely take out a wall to replace the air handler. According to the other company we used for an opinion, they said they could take it out in pieces from ladder access literally right below the unit (we have three holes in the ceiling with ladder access. This wasn’t quoted out to us, so I’m assuming they would need us to get a third party to do the work, but again communication was just not there).Before he left, we did request a quote to replace the compressor, and a separate quote to replace the entire system. On the quote to replace the compressor, he added on a membership fee for over $200, nothing we had previously discussed with him. I’m still not sure what this is even for.He took our spark plugs/fuses. Called him back to discuss bringing them back (husband tried to hook the unit back up as it was slightly working before he left, didn’t realize until then that they were gone) he told us they were dead (not previously discussed before), proceeded to laugh, making us feel silly for asking him to bring them back (he didn’t originally tell us they were bad until this phone call. If we knew anything about spark plugs/fuses or AC units we wouldn’t have called for help) and said he could bring them back but it was pointless.The ladies at the front desk were amazing, and the reason we used the company in the first place. But after having the technician come out to our home, I don’t think we will be using them in the future.As a side note that wasn’t necessarily a bad thing but has been sitting with me the wrong way -while my husband was outside talking to Dan, I called my grandfather would works with hvac systems. I thought it was a pretty high quote to replace a compressor ($2,800) and wanted to get verification this was a standard amount. He made a snide remark to my husband asking who I was calling and if it was family. No offense, but it’s really none of his business.

Dr
Review №35

Five Stars! Received outstanding HVAC service from Dan Hibbert, Air Specialty & Air Conditioning. On July 19, 2021 my air conditioner became inoperable and the house became unbearably warm. The outside unit was fully operational. It had power, the capacitor was in good condition, and the fan blades were turning properly. However, no air was blowing from the vents inside the home. I consider myself a handyman, but I was perplexed. This was beyond my capability and expertise. That night I contacted Air Specialty Heating & Air Conditioning, After Hours Care. On July 20, 2021, at approximately 8:00am, I received a call from seasoned technician and US Army veteran, Mr. Dan Hibbert. Dan and I spoke briefly over the phone and narrowed down the problem area, an inoperable interior fan motor. In light of the issue, the staff worked the schedule and fit me in for a same day evaluation, 2:00pm. Dan contacted me over the phone and arrived earlier than scheduled, 12:00pm. He was highly professional, very hospitable, and extremely knowledgable. Upon inspection, he confirmed that the interior unit fan motor was inoperable and needed to be replaced. The staff expedited the order and the fan motor arrived early. I was scheduled for install on July 22, 2021- very fast. Dan arrived at 2:00 pm, removed the old part, and installed the new fan motor within 40 minutes. He had all the right tools for the job. Moreover, he was fast and efficient. The air conditioner was up and running, and the beach house was back to a frigid 67 degrees within the hour. Thanks Dan for your service and for repairing my air conditioning unit. Overall, I highly recommend Air Specialty & Air Conditioning. The company earned my business, trust and a five-star review. Dr. A. Cruz

Je
Review №36

We had the unfortunate experience of having our central air unit go lifeless just as summer started. Prior to calling Air Specialty, we had seven different technicians from other companies come out and “fix” our issue just to have it go dysfunctional again two or three days later. Suffice to say, we were tired of not having our AC fixed and tired of paying hundreds of dollars for temporary solutions.We finally messaged Air Specialty and Justin responded to my message right away, saying he’d have my info sent over to the office. I wasn’t expecting Reyna to be at my house the next day for a consult, where she pinpointed our problem right away. She was very professional, friendly, and explained everything to us in a way that made the process of purchasing a new HVAC system less overwhelming. They were able to give us a few quotes the same day as our in-home consult. Our install was a week later (parts arrived quick) and they did a very quick, yet professional and neat job. We’re so glad we used this company and will do so in a heartbeat again if we needed to!

KK
Review №37

Mike and Barry just did my annual system service. They were on time and did a great job making sure everything was cleaned and working properly. Always happy with the service Air Specialty provides. Thanks again!

Ab
Review №38

Our team at Abrams Realty want to extend a special thank you to the team at Air Specialty. They always are professional and polite when answering the phone. The staff is very educational and helpful. They’re very prompt with scheduling and are always customer oriented.Their technicians are wondering at following special instructions and requests, they’re amazing about calling ahead to advise their on their way, and it goes unspoken the phenomenal work they perform.I work with dozens of vendors in Hampton Roads and have to say that Air Specialty is our most preferred vendor for HVAC and we look to them for help with any and all of our properties HVAC concerns.I wanted to also give a special shout out to their after hours emergency team tonight who literally saved the day and helped make sure our closing went smoothly tomorrow morning. We can’t thank you enough!

Ch
Review №39

Josh was the absolute best. Very up front and honest about the issues with our furnace and costs. He even took the time to check in with me daily on the status of parts ordered AND he only took two hours compared to previous quotes of 4 hours and much more knowledgable. I would recommend this company in a heartbeat. Pictures of before and after are here to see the work. Thanks again to the admin staff and josh for the professionalism and urgency in getting the job done.

Ma
Review №40

The technician was professional and pleasant to speak with. He answered all the questions I had and helped restore my HVAC.

Mi
Review №41

My heat went out early one morning, so I called the closest shop to me. Turns out I called the best shop for the job. Dan, my scheduled tech, showed up within 3 hours of me calling Air Specialty. Dans professionalism shown throughout the visit as he explained what he was doing at a level I could comprehend. He listened to any questions, and any input, I had and he made sure I knew what was going on. After he finished getting my heat working, he was able to do a last minute install of a brand new thermostat. I was so impressed I signed up for their maintenance program. Service like that means Im in good hands. If you are still reading this, and you are serious about your HVAC needs, call Air Specialty.

Ka
Review №42

I highly recommend Air Specialty for heating and air conditioning. We had our entire system replaced by them in 2014. They have been excellent to work with for all of our needs from scheduling appointments to warranty work and routine maintenance. A shout out to Ryan for the work he did today and to Joy who worked with us to extend our contract since we could not get our routine maintenance done in 2020 due to COVID. Thank you Air Specialty!

Ro
Review №43

Dan was great👍Very professional and helpful. I will be a return customer.

Ca
Review №44

Dan is a very professional technician. He kept me in the decision making process the whole time for a necessary repair to my older unit. I now don’t have to worry about my unit failing during extreme weather!

St
Review №45

I used this vendor to possibly purchase a new HVAC system. The reason being was a previous vendor declared my compressor was shot and being a 9 year old system, that it wasnt worth replacing the compressor, that I needed a whole new HVAC system. That didnt make sense to me so I called Air Specialty to get a second opinion. The first thing that the tech, Reyna, did was to check the capacitor. I actually called this vendor to get a second quote on a new system and to get their opinion if I even needed one. Reyna went out of her way (She was requested by me for second opinion on new system-not a service call) to ensure that it was indeed a shot compressor. It was not! It was actually a inoperable Capacitor. So I didnt need a new system after all, just a replacement capacitor. It is very refreshing to know that there are still honest people working in the HVAC industry. I cannot say enough good things about Reyna and this company. Especially Reyna! She was honest and fortright with me and did not try to hoodwink me with a bogus sales pitch. She was professional and really knew her stuff. I would advise anyone to utilize this company. Especially Reyna as she was honest, tech savvy on HVAC systems and will not try to sell you something you dont need! Needless to say, a huge expense was halted by Reynas honesty and sterling work ethic. She had an old capacitor in her work truck and made my system temporarily work until a replacement cathepacitor could be ordered/installed. Unfortunately the capacitor she replaced gave up the ghost that evening. I had a friend who happened to have a matching capacitor that would work with my system and being so hot I opted not to wait over the weekend to have air specialty install it the following week. I was not charged by Reyna for the awesome information she afforded me and now my HVAC system is good to go. THANK YOU REYNA YOURE AWESOME! Ask for Reyna anytime you may have to purchase a new system as she will not steer you wrong and will deliver a sterling work ethic that will impress you.

Ly
Review №46

Our service technician, Mike, was thorough in checking out our AC issue and informed us about the problem and cost to repair so we knew exactly what to expect.

Wi
Review №47

My man Dan is a real-life sorcerer. That’s the only explanation for how he was able to pinpoint the exact problem, over the phone, in about 30 seconds. Dude is practicing the dark arts of AC repair.Dan, I owe you a handshake and a beer!

Lo
Review №48

Found the problem in minutes and even had the part needed on the truck. Air was fixed and running great in no time.

Mi
Review №49

I was having some issues with the upstairs unit. I called and had an appointment just a few hours later. We needed a part complete the repair and got it working before lunchtime the following day. Both Mike and Dan were awesome - always stopping to put shoe covers on; even though we said dont worry about it. Texted and called when in the way and even had a link that let me see where they were on GPS. Honestly, I dont know how anyone could be more professional. Definitely a ⭐⭐⭐⭐⭐ business.

He
Review №50

Danny is Great :) Very friendly, knowledgeable & thorough!

Ra
Review №51

They were fast and friendly! AC was up and running less than a hour! Great service!

Er
Review №52

Excellent service from a knowledgeable professional. I recommend them.

RO
Review №53

Mike Lewis was a life saver. I’ve only done one other review before, but imagine your heat going out the day after Christmas and wondering not only who can come to fix it but how much it will cost. The pricing was more than fair and Mike took the time to answer all my questions. I would definitely recommend his business.

Me
Review №54

Dan Hibbert us simply the best! Professional, prompt, and thorough, we wouldn’t turn to anyone else to help us with our heating and air conditioning needs. Moreover, everyone at Air Specialty has been amazing to work with. They are friendly and helpful and I always know that their prices are fair. I give Dan Hibbert and Air Specialty my highest and most unequivocal recommendation!

Ro
Review №55

Ive been using them to maintain our heating/air system for several years now and am extremely please with the quality of the work and attention to detail from our service tech (Mike Lewis). Weve had a number of techs service our previous and current heat/air systems over the years but Mike is by far the best tech weve had which is why I specifically ask for him and based on my experience with this company Im sure that everyone is as good as Mike and would highly recommend using them to maintain you heat/air system...

Wi
Review №56

My tech Mike lewis was a life saver,he knew what he had to do,like a megicion,found the problem,corrected it an bingo ac again,thank you Mike an air specialty.

Sc
Review №57

Best HVAC Company we have ever used

na
Review №58

Danny was very friendly, helpful, professional, and prompt.

Jo
Review №59

Very satisfactory, Danny was very efficient

T
Review №60

Shabby work,further more talking about other things about my house that he dont specialize in..trying to compare it to his shabby work..Dan..not a good business move! He was very rude the moment I was not satisfied with his work..Even had the nerve to say it shouldve cost more like I ever ask for a discount..I ask for it to be done right to my satisfaction which wouldve been very minor adjustments.

Jo
Review №61

5-Excellent service Dan Hibbert

Ia
Review №62

Air Specialty came in and gave a clear estimate and improved our existing system 10 fold. They didnt over sell/recommend and the job the did was exactly what we needed!

L
Review №63

I give Air Speciality 5 stars!!! Reyna came out for the a/c maintenance call. She was professional, thorough and did a great job. I ask her to check my crawl space. She did it without hesitation. Great service!!

Ke
Review №64

Emory and Derek finished the installation of my new furnace. They were awesome. Answered all my questions and made sure I was happy with the installation. Great people to work with!!

Sh
Review №65

I called them because my system shut off automatically yesterday. They called me back promptly and the technician (I think his name was Dave) asked me some questions and had me check a couple of things. He told me it was likely the drain line was clogged or the drain pan had standing water. I drained the pan and cleaned the drain line with a shop vac as he suggested. It took me about 45 minutes total to fix it. I really like that this company didnt just show up and charge a service fee. It was an easy fix and saved me some money. I definitely recommend this business!

el
Review №66

I highly recommend this company. I called on a Sunday and the tech, Mike Lewis, was at my house in under 30 minutes. He was friendly, knowledgeable, and professional. Excellent, reliable service.

Me
Review №67

Our AC went out and Air Specialty was able to fit us in sooner than anticipated and much earlier than a previous company we had originally contacted. Josh was so professional, straight forward, and kind. He explained everything he was checking and was very knowledgable. I would highly recommend Air Specialty Heating & Air Conditioning.

Wi
Review №68

The crew was on time and worked professionally and expeditiously installing our new unit. They Were most polite and knowledgeable of their task at hand.

Tr
Review №69

Our ac was out and air specialty was able to get out to the house asap. Our technician Reyna O’Neil was extremely professional and competent and fixed our issue in a very timely manner while also taking extra time to give us hints on protecting our system in the future. Would recommend for any and every hvac issue!!!

Me
Review №70

Made room for us in a tight situation and got us fixed up in less than 24 hours.

Ma
Review №71

Here’s a repair they did. Left furnace running with a bypassed safety switch.

Co
Review №72

We were blessed to have our landlord to use your services..also the employees were wonderful. Deerick..Tanner and Emory were very professional and friendly..and conscious of covid19 safety. We will definitely recommend this company to family and friends.Thank you again.

Ja
Review №73

I had a coil leak in a 5 year old unit. I had a few companies come out and give me quotes on a repair and new systems.Josh Sagers was my technician for Air Specialty. He was very knowledgeable and gave me very helpful advice on whether to repair or replace. Came to my house 3 times and was always punctual. The dispatch was very easy to work with as wellI ended up doing the repair. He didnt try to sell or persuade me on extra services or products. The repair went quickly and now I have heat again!Did I mention they were the best price? Overall a very positive experience and will definitely be recommending to friends and using them exclusively in the future.

bi
Review №74

Dan was very professional and did a really good job!! Thank u for the outstanding service..

JM
Review №75

Josh, Derrick and Keith installed my new 18 SEER American Standard heat pump system with an air scrubber and air cleaner this week. It was a bit of a challenge but these guys were true craftsman and made it look easy. Thanks Air Specialty for a job well done!

Da
Review №76

Awesome company to work with! John Gualdoni was the coordinator and did an excellent job with communicating with us, making sure the project went smoothly, without a glitch. We searched around and got at least 5 estimates and they were the best! and when asked,,Do they offer a military discount,? They said Absolutely and thanked us for our service! We even had to reschedule once, with no hassle or complaints. The outcome was perfect!! They had to make a few cuts in the drywall, but did it with care, and cleaned any mess they made. We love our new heating/ cooling system!! They are true professional here, who take customer service and product quality seriously. i would difficulty recommend them and will use them in the future.

Li
Review №77

Used this company to repair my Rheem HVAC system. AIR Specialty was very understanding to my age and health conditions. Reya was sent out ASAP to diagnose the problem.Within 10 minutes, she analyzed the problem as being in the upstairs unit in lieu of the outside unit. She double checked the upstairs unit to be sure and triplechecked with thetechnician at the home office. What outstanding team work!! After agreeing on a solution, the part was ordered and installation was scheduled. The office kept me informed as to when the part would be arriving, and when Reya would be here to install.I would like to mention in past year, I had another HVAC company who dissected the outside unit in my back yard, charged me $987.00 for a reverse valve(not needed) and finally said I dont know whats wrong with it... Leaving me to buy my own window unit to keep cool over the summer.In contrast, Air Specialty has high ethical values towards its customers. Moreover, they educate their people, who are then capable of diagnosing pertinent HVAC issues. Their employees, Reya in particular, I found to be customer focused and honest. I would highly recommend Air Specialty to anyone with HVAC needs.

Jo
Review №78

I have been a customer for a little over a year. Recently had my HVAC replaced, and the service was outstanding. Reyna is absolutely brilliant, and you can sense she is enthusiastic about the industry. Joy was, well, a joy to work with on the phone. Fantastic company.

Ge
Review №79

The team at Air Specialty are awesome! We had our complete HVAC system replaced. They even moved the location to reduce the noise our old system caused next to our deck. The new system is so quiet and with the move we can enjoy our deck for dinner and hanging out with friends and family. The system is so efficient we have reduced our electric bill which is paying our 0% loan. THANK YOU!!!

Jo
Review №80

I had problems with my ac not keeping my upstairs cool. I called the company that installed the unit. they Told me it was working properly and i needed to remove the media filter for better air flow. But around 78 was as good as it gets on a 92 degree day. I decided to get a second opinion from Air Specialty. Mike Lewis was extremely professional and knowledgeable. He ran the gamut on our system, checking every part to see why it was not keeping our home cool. He was able to find some issues that seemed related to the install. He explained what he would like to try, and was up front that it may not completely resolve the problem, but it would be much cheaper than replacing the entire part and likely would show improvement at least. I felt confident in his recommendation. He set up to have a small part ordered and we scheduled the fix for the next business day. He showed up on time, explained what he would be doing and and got to work. After completing the job, he sat down and walked through his post fix tests and they showed good improvement to functionality. But he said we would need to monitor for the week to be sure. Over the next 4 hours, the upstairs temp dropped from 80 to 73. We hadn’t seen below 78 during the day in weeks. It was literally 100 degrees outside and we were basking in the cool crisp conditioned air supplied by modern technology and Mike Lewis. 11/10 would call again.

Li
Review №81

I love air specialty Corp.! I know I’m in good hands, their technicians are reliable and Honest.It makes me feel good to know they’ve been serving this area for many years... experience matters!

Vi
Review №82

So glad I chose this company to handle maintenance and repair for our HVAC units. Technician Mike Lewis is great, going above and beyond to make you feel comfortable with what needs to be done and why, explaining everything and giving great tips and advice. Highly recommend this company!

Ry
Review №83

All around fantastic service! Everyone I encountered was extremely nice, personable and professional. Dan and the wonderful women in the office orchestrated a new system to be delivered and installed in less than a week. The installation crew was on time and professional and I had no issue with being at work while they installed my system. I cannot say enough good things about this company!

Re
Review №84

Amazing company to work with. Everyone at Air specialty truly cares about doing what’s right for the client, and making sure the clients concerns are valued, and resolved for their heating and cooling needs. Definitely recommend!!

Ke
Review №85

Dan is an excellent service technician, extremely professional company!

Mi
Review №86

I called that morning about an heating problem and they came that afternoon. They were very prompt and courteous and cleaned up after themselves and the price was right. I would highly recommend air specialty to any new customers.

Ba
Review №87

Reyna was such a delight to work with assisting me with fixing my gas vent pipe on my hot water heater that was jarred loose from having my roof installed the day before. She was kind enough to help me circumvent Virginia Natural Gas who by the way created a bigger problem. Reynas knowledge was impressive and it was nice to see a women who loves her job.

1g
Review №88

Why does this only go to 5? Mike our technician was awesome and Id say a 10. I worked in the nuclear field for over 37 years and have very high standards. his professionalism, technical knowledge far exceeded what I have experienced with other companies. Joy who arranged everything was also awesome (5). I have a new HVAC company AirSpeciaty Heating and Air Conditioning. I highly recommend Mike and this company. Third visit and my comment still stands> I appreciate all Mike and Air Specialty do!

Mi
Review №89

They did a great job! I needed something more to get my upstairs cooler and they came out quickly, got me a quote and had it installed all within 2 weeks! John, Scott and Ricky (and all others involved in the job) did a great job, they were friendly and professional and very quick! Thank you!

Wi
Review №90

My regular company I used for 10 years blew me off when I asked for a mini split proposal. Air specialty was on the spot and did a perfect install Im thrilled.

He
Review №91

I have been a customer for 33 years. I feel that I can talk to anyone there like a friend. Over the past few weeks everyone at Air Specialty has been very helpful in repairing and replacing our old heating/ac units. Special thanks to Justin, Joy, Mike, John and Karen for their patience and support. I have been told I get grumpy when I am hot...

an
Review №92

We met a truly exceptional person and service tech in Reyna ONeill. She came out for the bronze service call on our new HVAC system that Air Specialty installed 1 year ago.She was exceptional as she described what she was inspecting. She relayed homeowner tips to keep the system running smoothly.Service techs like Reyna inspires confidence in Air Specialty. They are the face of your company. Give Reyna a raise!

Ta
Review №93

We had the pleasure of having Air Specialty maintenance our Mini Splits heat/air system. Josh was our Technician and a Mitsubishi splits expert. Throughout the cleaning of 7 units he explained all specifics clearly. We bought the house recently and evidently they had not been cleaned in many years. Unbelievable improvement! We will definitely be using Air Specialty for all our HVAC in the future. Really enjoyed Josh and his genuine professional workmanship. ⭐️⭐️⭐️⭐️⭐️

Do
Review №94

Tray was a very professional agent. He had my unit up and working in no time. I would diffenantly usr them again.

Ca
Review №95

I would like to thank Reyna ONeill for her outstanding work and professionalism. She arrived and started performing her job to get my AC up and running properly and spend time explaining how I can do better maintaining my unit. I also want to thank the associate I spoke with whom was kind and concern about my well being. The company is great.

Mo
Review №96

Incredible same day service from Dan! Our family was panicking at the hottest part of the day when our AC went out. To make matters worse we were hosting a wedding at our home in just a few hours.After a quick call Dan came by ASAP and diagnosed and repaired the issue incredibly quickly!

Wi
Review №97

As a landlord of multiple locations, its hard to find companies that can provide great customer service, knowledge and flexibility. Air Specialty does it all and does it well. They rock! Put them on your team and you will have one less thing to worry about.

Ma
Review №98

Lauren and Mike were extremely helpful to ensure that I got a technician to come to my house to look at my heat unit. They were both professional and courteous even when the problem happened to venture out of their realm of work. Once everything is working again I will definitely be calling again to have my system looked at to ensure it stays functional.

Tr
Review №99

Awesome experience! Technician was super personable and extremely knowledgeable. She took the time to explain everything in detail and answered all of our questions. Recommended things that would benefit from being repaired but wasn’t pushy with trying to sell a bunch of extra things like some other companies I have experienced in the past. Would highly recommend!!!

ce
Review №100

My husband and I had a new HVAC system installed in 2015. We didnt have the home zoned and was interested in getting it zoned for the 2 floors. an electrician referred me to them and what a wonderful reference. They were professional, clean, on time and did a great job. Scott Geiger was here with an assistant to do the job. They were both wonderful. There was a slight problem with the install but they resolved it very quickly and came back out on my schedule to resolve it. They educated me on the system as well as how to use the zoned thermostats. I would highly recommend their services.

Information
55 Photos
100 Comments
4.9 Rating
  • Address:121 E 25th St, Norfolk, VA 23517, United States
  • Site:http://airspecialtycorp.com/
  • Phone:+1 757-494-3777
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Heating contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Offerings
  • Repair services:Yes
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