Was with Lou over ten years with 6 cars/trucks a trailer and home owners, before I had to change to another State Farm agent (keeping my over 30 year customer loyalty discounts). When Lous admin retired, the new office staff that replaced her were tough, not explaining coverages and needs. I got a call when my drivers license expired, but the attitude was that I was in trouble and would have my insurance cancelled unless i immediately renewed it. So, I did. But, something wasnt followed thru and 3 months after renewing my license, the DMV sent a notice of intent to suspend the cars registrations. Then, I opened the usual looking envelopes from State Farm to find they cancelled the policies. And, the office had State Farm run a credit bureau check on me. Wow, what a sad and frustrating journey that Lou and his office couldve saved me with a second call or better instructions. The two office staff couldnt get Lou to contact me, explaining to me on the last call that he was out of the office for a week. I guess hes getting tired and delegating all customer management to the new tough-love unhappy staff.