I came to this store for help with my plan and the manager Nick was amazing. He explained everything and helped me switch to a better rate that worked for me, and I even got HBO for free! He went over everything I should expect on my first bill and was super nice during the whole exchange. Ill definitely be coming back.

Charles and Paul were great! I had issues online and couldn’t resolve over the phone. Came into the store and these two had me fixed and out the door in no time! It’s not often you can get exceptional customer service these days so I know where I’ll be returning.

The store manager and employees are all very helpful, knowledgeable and were very patient with my mom. They also helped her get a better plan and phone for her needs. They even informed her that since she is a nurse, she is eligible for a nice discount.They also helped me ship a phone to an out-of-state daughter. I would highly recommend this location!

The staff was unprofessional and they also closed the entire store down in the middle of the day at 2pm for 2 employees to take a lunch break. I upgraded to a new iPhone and in less than 30 days had problems with my phone not holding a charge and the screen locking up. They said I only had 14 days for them to replace the new phone or to be able to help me. I am extremely disappointed and will not use At&t in the future. I have been a loyal customer for over 15 years and for them to not care or do anything to help me with this new phone purchase that is a lemon is unbelievable.

From the moment I walked in I felt very welcomed from the customer service. I was so please with Paul, he was able to answer all my questions and help me find what would work perfect with me and my life style. Over all, great experience!

This store is probably the best AT&T store in indiana. They will help you as much as they can and they get their work done super quick too! Would definitely recommend this store to my friends and family

I always dread going into AT&T. I finally had a good experience. Nick was my consultant and he did a wonderful job explaining everything I needed to know and breaking down my bill for me in a way I could understand it. I walked out with a new phone and a lower payment. Will definitely go back to this location for future transactions.

Nick was fabulous. He was beyond helpful & knowledgeable. I’d highly recommend this location.

The manager, Nicholas, convinced my wife and I to upgrade our phones. He quoted us nearly $100 less than we were paying previously. Turns out his quote was wrong and I’m paying $150 more than expected. Now I have to pay for his mistake over the course of 30 months. I think he misquoted us on purpose to secure the sale as I was hesitant to upgrade and pay off our old phones. I should’ve switched carriers!!

In Dec., 2020, my daughter and I visited the AT&T store on Mercantile in Noblesville, IN. The process was rather involved and time consuming and included the purchase of several new pieces of equipment plus a switch over from Sprint. A few weeks later, I had an issue with one device not working. Nick and Charles advised me what to do. Forty-eight hours later I am up and running with a replacement device. A big hearty thank you to all who helped us. Nick, Charles and Paul worked together as a team and made me feel like a valued customer of AT&T. I live about 40 miles from their store but will not hesitate to drive up there again should the need arise. Thanks, guys!

Got in and got out quickly. Great staff.

Very helpful staff. No waiting!

This store has great customer service!

Josh the store manager was awesome! He went above and beyond to help get us the best deal on new phones to the point my monthly bill was lower than it had been, now we have two new iPhone 11 Pro Max’s, and an unlimited plan! We will never go to another cellular company for service!

Charles, Nick and Ryan were so professional and helpful in finding the best options for me to upgrade my services. I was so pleased with my experience I will continue with at&t forever!!

HORRIBLE EXPERIENCE!!!! They have no clue what they are doing at this location. They signed my husband and I up for service saying that our phones would be financed for $300 and they actually financed $1000 on our bill. Good luck getting them to fix it. I went to the store during hours they were supposed to be open and were not. On top of that I made ANOTHER trip there for them to get my watch on the plan and they failed to do that. I went to the Carmel store and they had to fix everything this store did wrong quickly and efficiently. I WILL NOT return to this store. Will go to Carmel location in the future. It is worth the farther drive.

Needed a new phone and my business phone number moved to our personal account. In store people couldn’t process so I had to spend 40 minutes on the phone with incompetent customer service rep who couldn’t even get the phone number right! When finally done the in store people processed my request quickly but what a joke. At least a better experience than the fishers store. Went there first at 5:30pm and it was closed, but store hours say it closes at 8:00pm.

The reps at this location are absolutely excellent. Ryan set me up with a new phone in minutes when I was on a break from work and thought I’d have to come back. Then the next day, my girlfriend needed to change her plan and the AT&T app wasn’t working. Nicholas has her set up in no time and got her a lower priced plan too!

I will never go back to this location! I went to this store on Wednesday 12/09 right after they opened to get help setting up my new phone that I purchased from att. There were two guys working and one was helping a lady and the other guy was doing nothing. I asked him if he could help me set up my new phone as I had tried but ran into some problems. He asked if I bought it in his store and I told him no I got it straight from att. He said no he couldn’t since I didn’t buy it from him. WHAT??? After questioning him about it I left before I said something I shouldn’t. The next day went to another location at Hamilton Town Center and they were more than happy to help me. Wish I would have got the guys name that wouldn’t help me. Lazy piece of work he is!!!

Very helpful with getting a new watch and phone.

Hey, Nick Zediker was a very helpful associate today. He went the extra mile in his service and deserves to be recognized for it. Excellent Customer service

I had a terrible experience at this store! I went in to get some help with transferring data to my new phone and Josh asked me if I bought it in this store and when I said I bought it online, he said he wouldnt help me as I didnt buy it in the store! The kicker was, there was NOBODY else in the store, he was doing NOTHING but was NOT IN THE LEAST HELPFUL! I called AT&T to complain and was advised this is NOT a real AT&T store, they are an affiliate and customer service hooked me up with Hamilton Towne Square AT&T which is an OFFICIAL AT&T store and they helped me. A word of warning, a bit of a drive to Hamilton Towne Square AT&T is worth it, you get great customer service instead of a lazy self serving employee!

Nick Zediker was very patient and kind while assisting 3 almost over 60 years old women! Thanks Nick, you deserve a raise!!!

Came here to exchange my iPhone 12 last week and told was charged $55 to do so, later find out they charge me $900 instead of $55. Came back today at 10, they didn’t even open on time.After waiting 30 min, they only have one person working and didn’t even apologize for the inconvenienceAvoid at all cost if you value your time and money

Josh and Ryan are extremely helpful and friendly. If you are in the market to add/change/upgrade your phone, stop on in. They will be glad to help and very informative for you.

Amazing staff here at this location, they seem to go above and beyond what is needed for the customer. Kory the manger of this location was very knowledgeable and helped me find a better deal than what i was paying before. No pressure situation. Just sat down got a quote and everything went smoothly. Will be returning for sure

Amazing service, Great staff, I love Josh, Grace, and Ryan. Woo!

Nick Zediker was very helpful and kind.

Went into this at&t store after going to the HTC store (which was a nightmare for customer service) went in ready to upgrade phones finally, was respectfully welcomed when we came in, Ryan was very helpful and very patient explaining everything and going over all our options, would highly recommend this at&t store and Ryan for assistance, he was awesome!

Very helpful staff. Was able to upgrade my phone within 30 minutes or so. Will definitely come back for future service because At&T online ordering is a mess

I cannot say enough great things about this AT&T. Wesley Winston really helped me out and I was able to get the iPhone X and Lower my current bill! The entire team was friendly and super professional. They really went above and beyond to get me the best deal. STRONGLY recommend!

One of the best experiences Ive had when buying a phone. Tobias, Cassandra and the rest of the staff went above and beyond what I was expecting when I arrived. Didnt try to push anything extra on me and took the time to make sure all of my data was transferred. A1 service and Ill definitely be back!!

I recently went into the store to purchase a new phone. Im not very tech savvy, there for I dont know a whole lot about my options. Mark and Tobias were more than helpful in navigating me to the proper phone that met my needs and wants. I am the proud owner of a Samsung Galaxy Note 5. I absolutely love it! Furthermore, they spoke to me about the Digital Life system that At&t offers. I since then have purchased the system and feel more than safe at home and away with my new home security system. The ease of access of the mobile app gives me peace of mind while I am away from home. I specially love the in home camera. (spying on my pooches is more than entertaining.) I also decided to purchase a tablet from these fine fellows. (my last one became a chew toy.) I feel content about my experience and definitely wont be going anywhere else for my digital needs! Thank you Mark and Tobias!

Quoted wrong price for service, charged much more than expected on first bill. Staff was not very knowledgeable and seemed young and immature. Was told to come back when they had more time to help me, but no other customers were in the store. Did not seem like they wanted my business, but instead wanted to stay on their cell phones. If you want someone who is knowledgeable you have to go during the day, preferably before 3pm.

I was in at&t today for my first time wanting to switch over from a different company. Charleston helped me today and was very kind and patient and gave me and my boyfriend 5* Star service. We were very pleased with our visit and outstanding customer service. We will always come back to Charleston from now on and are very pleased customers.

I recently went into this store to purchase AT&T wireless and U-Verse. I was greeted with a friendly smile and a willingness to help that you dont find in retail anymore. The staff was professional and answered my questions with knowledge that put my mind at ease that I was going with the right provider. If youre in the market for new service or currently have AT&T would highly recommend making this store your go to location. You wont be disappointed!

Beyond the best customer service I had from an at&t store. The gentlemen took care of all my issues and even left with a new tablet that I absolutely love! Would reccomend to go to this store only to take care of you at&t needs

I went into this store thinking I would be spending a crazy amount of money to get my 6s fixed. Tobias explained all of my options including taking my phone to U break I fix to have my phone repaired which was the cheaper option. That type of honesty is rare in sales these days! Needless to say, I walked out with a brand new iPhone 8 and saved money on my bill. Kudos to Tobias and his team!

Just when I was ready to give up on AT&T, Charleston came and helped resolve all of the issues we had been having with not only our wireless plan but also with our DirecTV and U-verse services. Charleston was able to provide me with the best options at a reasonable price.Understanding all parts of your wireless or U-verse planting seem very confusing and complicated and Charleston was able to provide me with details about my current plan and future plans. He took his time and ultimately able to provide me with the best customer service!

Katie was the best customer service representative I ever had the pleasure of meeting. She explained our options and expertly helped us set up our phone. Many thanks!

Josh was very helpful & patient with my wife and me

Team is great. Actually took the time to figure out my plan and get me the best bundle

Spent 4 hours, at 2 locations, and received no real help trying to get a SIM card to activate.

I received some of the best customer service that Ive ever received from any establishment! Clark we talked above and beyond and stayed after close to help us out. Great job guys!

Customer service at this place is top notch! They are also all very versed with products! Gave me a great deal!!

Great place with friendly, knowledgeable employees. I had 3 phone upgrades and lots of questions. Charleston was patient and answered my questions. He even did it with a smile on his face and had a sense of humor about it.

Great guys, easy in and out buying a new phone.

By far one of the best customer service I had. I switched from T-Mobile to AT&T and Charleston helped me through the steps, which wasnt complicated at all like other places. I ended up adding my iPad with no problem. Very nice people there. I recommend people to go there and ask for Charleston.

Nita and Tobias are AWESOME! I wont go anywhere else when Im in Noblesville! They are fast, smart, and had the best deals on the phone I wanted and my tablet!

Charleston is simply amazing. Listened to our needs for phone, home security, tv and internet and his plan far exceeded our wishes! With great savings. Excellent customer service. Ask for him. You wont be disappointed. Trust me.

Tobias and his crew is amazing! From start to finish, they make you feel welcome and take their time to make sure you have what you need.

Not fixed but tried and told me where to go. No not there.🤗Where I could go for help.😊

Wonderful experience. Working with Tobias, Charles, Markus and Wesley took care of everything that I needed. Great group, great team!

Came in and spoke with the manager. Had a complicated email issue and no one else could solve. Walked out with my email working and great service.

I worked with an employee named Cassandra who was very informational and pleasant to work with. Walked away with a new phone! 😁

Superb job by Thomas I was thoroughly impressed by his knowledge

I received the worst customer service I’ve ever gotten anywhere ! I won’t mention the employees name. I called AT&T and they told me I was able to upgrade so I went into the store to upgrade ... the guy told me I couldn’t upgrade and when I told him I already called and they said I could, he then said oh yeah you can. He then proceeds to transfer my old phone to my new phone ... he didn’t tell me prices of anything, he told me about no fees included, nothing. When it was time to go he told me my total was $100. I was confused bc I was trading in my old phone and I thought the upgrade was free... so I told him no I would just take my old phone back bc I felt like he was hiding fees and prices. The man then got an attitude with me and said i could pay 45 to go back to my old phone ... There was no way out of it. I would just be careful if you go to this store. Some people don’t have money just to throw around like that, I will never be returning to this AT&T and I damn near just walked out & cancelled my service with them. Annoying

Tobias is great and will make sure you are taken care of, and the staff is very friendly at this store!!!

I visited the Noblesville AT&T store back in June and the reps there were extremely helpful and willing to go that extra mile to ensure that I left the store satisfied; which I was indeed very happy. Will recommend this store to as many friends as possible.

The staff was extremely helpful and understanding of my lack technological prowess. I absolutely recommend this store if youre tired of bad customer service.

Staff was great, wait times low. Definitely recommend

I had the best customer service and over all experience ever! Thanks att team for the hard work.

Great customer service, very friendly, and knowledgeable staff!! Tobias is the best!

ORDER A NEW PHONE IN THE STORE 10 DAYS AGO...BEEN TO THE STORE 3 TIMES, ON THE PHONE DAILY SINCE DAY 3....PUT ON CONTINUOUS HOLD NUMEROUS TIMES...IGNORED IN THE STORE FOR ABOUT 30 MINS BEFORE SOMEONE ELSE FINALLY HELPED ME...WAS TOLD REP IS WORKING ON IT....REALLY !!!!!!!...I RUN A CAR DEALERSHIP AND IF MY STAFF MEMBERS TREATED A CUSTOMER LIKE I HAVE BEEN TREATED, THEY WOULD BE UNEMPLOYED.....DO NOT RECOMMEND THIS STORE AT ALL!!!!

Not sure why it says the store is gone because I just went there to get my moto x and LG smart watch. Great service and knowledgeable people

Tom and Travis helped me get into a new phone and even helped set it up for me! I couldnt be happier and will certainly be returning! Thanks guys!!

Charleston is fantastic!! Great service and memorable experience. You cant go wrong!

Staff was very knowledgeable and took wonderful care of me

The wait is here is so much better than other places. Great service, Mark was very helpful

Best ATT in the area! Very knowledgeable and friendly!

Dont shop here! The employees dont know what theyre doing. I had to go to a corporate store to get the problem fixed and the employee at the corporate store stated he has to fix more problems from this store than any other store. And because they are an authorized retailer, regular ATT customer service cant access their records. So, if you do have problems, you have to continue to deal with the individual retail store.

I love this store. Most especially because they are very helpful and nice at the same time. you guys do a really good job of taking care of business. the african american guy (charles) is really great. if you have questions, is your man!

Amazing staff- very friendly

My daughter went here for a sim card, they told her it would be $15 she paid it which was her mistake. But after she told me this I called in to ask the manager about why she was charged and told it had to be cash with no receipt and he said they have to charge for them when they get low because they arent a corporate store. I called AT&T customer care and asked if this was the case and they said not at all and took what information I had about the incident in order to process a formal complaint. I dont remember the name of the manager I spoke with, but my daughter told me it was an African-American gentleman who sold her the sim card. Ive read more reviews about these authorized retailers online and found this sim card thing is a quick scam for these punk kids working in these places to pocket a little extra cash for themselves. I wont be visiting this store any longer.

This store helped me create a new email address. Extremely helpful.

Aaron was super helpful and has a cool mustache!

Excellent customer service!!! Clark Falcone Jr.Has to be your top employees EVER! I WILL NOT VISIT ANY STORE IF CLARK IS NOT THERE TO HELP!!!!

Ryan was a great help!

They where very helpful and courtesies I appreciate all the help thanks again

The best man, with best knowledges, my experieces with Charles, Marcus and Clark is always excellent and do more above and beyond everytime .

Store had amazing service very friendly and helped me with a problem no other store was able to figure out

Great staff, super friendly

I LOVE my new phone!

Basically no phones to look at besides Samsung or Apple. Which are both overpriced products, anyways.

Great service and very friendly!

Staff are friendly, knowledgeable, and put effort into their service.

This store is a little smaller than the others but you get excellent service and don’t feel rushed.

Helped me get all my stuff transferred and I couldnt be happier thanks a lot guys!

No one was in the shop when I went

Promises not kept. Added options to my plan I declined. Have been working with AT&T corporate for more than two months to clean up the mess this dealer created. Do yourself a favor and always deal with a corporate store, not a dealer.

DO NOT SHOP HERE. Direct words from a corporate and customer service rep. The employees at this store committed fraud. The employees are extremely rude. Go to the Store located in the Hamilton Town center.

They close early before store hours

I LOVE AT&T!

Great experience!

Friendly environment and team members

Helpful