I was having trouble with my voicemail and my sons were also. Doug at our local AT&T store in Niagara Falls NY., knew exactly how to fix the problem.He was professional and quick. Great customer service.Thank you Doug

They couldnt really help me but the young lady told me to go to a corporate store they could help me. Corporate store couldnt help me, but at least she was helpful trying her best at Niagara Falls store.

Laquitta, our store rep from the Niagara Falls, NY location was unbelievably helpful, honest, and patient. She made the entire experience enjoyable and we walked out feeling great about our purchase.Anyone who is looking for quality help and service should look out for Laquitta! She’s an amazing worker and obviously cares for her customers and people in general! So happy she was able to help me and my parents!

I will skip other stores from now on for this one. These guys are worth the drive or wait! Extremely knowledgeable and attentive. This is the best AT&T store in the Buffalo area.

The employee that tried to help me didnt seem to understand my situation and moved some of my things to Goddesses knows where. But I still have a phone and works when it wants to.

Cj and Ahmed were efficient. Made us feel valued and important.Appreciated and purchased 2 galaxy note 20 ultra.

If we purchase a phone from AT&T you should be able to handle all the problems with have with the phone .ln stead was told to go to Samsung Store for the problems.I brought and have contracts with AT&T. Not Samsung.

Purchased two galaxy note20 ultra today. Great experience in every area dealing with customer service. Ahmed & CJ were both awesome! We switched from tmobile to at&t😎

The customer service was excellent I needed assist with my I phone they give simple and efficient directions

This was a horrible experience. Walked in to reconfigure my plan and to purchase an iPhone. The employee obviously did not want to help us, and we ended up leaving, discouraged and frustrated. We went to the one on Niagara Falls blvd by Trader Joe’s in Amherst and met with Reggie. It was night and day different. Do not go to this location ! They will make your life more difficult and not help you save money !

Store manager, Justin gave the worst customer service we have ever received by AT&T. Justin did not listen to what our needs are. Instead of answering our questions, he argued with my husband about why the option he was selling was better, even after we explained to him why that would not be best for us. He ended the conversation by scoffing at our explanation and rolling his eyes at what we said to both of his employees and walking away. YES, THE STORE MANAGER DID THAT. My husband and I were nothing but respectful thinking it was just a training issue that needed to be addressed. We were surprised to see that he is actually the store manager for the Niagara Falls location. Perhaps we were right and Justin needs more training, as that was the worst service we have had by AT&T, and we have been with them since Singular Wireless merged with AT&T. What bothered us the most was that Justins action towards us was unprovoked and completely UNPROFESSIONAL right from the start. He interrupted the staff that was helping us. Justin, I hope you find the value of great customer service; at the very least, I hope you find the value of showing respect to others (irregardless of whether they share your opinion) as it is not only good for business, but its also something that you should probably do. The nice gentleman who was helping us before you rudely interrupted him mid-speech was respectful. I feel bad that you put him and your other colleague in an uncomfortable position. I am hoping that there is video footage of what happened so our situation can be used as a training example of what NOT to do. I will be sharing this on any relevant social media platform, and I will also be contacting AT&T to get the contact info of the regional or territory manager (or of a similar position) to share this experience.

What a wonderful store! I stopped in and was assisted by the store manager, Douglas I believe was his name and he was so kind and knowledgeable! I was looking for a new iPad and he helped me pick the one that best met my needs and also helped me pick out wonderful accessories! I’ve been to many locations and this one is just the best!

Excellent customer service and they helped answer all of my questions! Definitely the best experience Ive had at a mobile store. Kudos to the manager Doug for helping me out.

Laquetta was great! Friendly, honest, and really helpful!!

Different personnel working there almost every time. Never got the impression that anybody was happy to help. Only the more experienced staff have knowledge of the products.

Yesterday I went into this location for assistance regarding a lost phone. The lines were long but the staff did a good job of moving quickly to assist customers. The manager was dealing with a real Karen that was trying to return something she broke and wanted the company to be responsible for. CJ the manager was professional and explained the store policies to this lady repeatedly but because she didnt get her way she was going to escalate it to corporate. She was everything wrong with this world. CJ proceeded to help me with my issue and I recovered my phone. Awesome store and I would recommend it!

The sales associate was very professional & quite efficient with my needs! I came into the AT& T with a purpose. The cliche with my cell phone was resolved promptly & I purchased an accessory that I needed right away! The qualitywas very satisfying to me.I love the personal attention!

We have a business account with AT&T and have always had very professional and respectful handling at the Niagra Falls store. Thank you for making a difference!

Great customer service, CJ is a really friendly and knowledgeable guy.

Franklin was outstanding in every way and actually saw ways for us to save even more on our contract. Very happy to have had such a knowledgeable staff member serve us. Thank you at&t.

I will never do busines with this store again. This is not even an AT&T store anymore. Its privately owned. I would not recommend this store to anyone

Service is great but I was not happy that I was lied to when I signed up for the service. I told them I didn’t want the plan with the mobile hot spot and when I was getting my bills I didn’t understand why it was so high. Then when I went to the store it was because I was on the plan with the hot spot so i had to down grade.*Update* the store manager contacted me and credited me the money I’ve paid since I signed up for the mobile hotspot I never wanted. Since this was done I’m moving my rating up to a 4 star. Since I wasn’t dismissed and the issue was fixed, I’m pleased to say that I will continue to do business with AT&T.

Customer service is a joke, avoid at all costs. Was told they couldn’t do something in store and could only be done online. Went to a different AT&T and got put on a new plan (which apparently they “can’t do in store”) and a new phone. Will be going to other AT&T instead from now on.

Amazing customer service, friendly knowledgeable staff!! Recommend this store to anyone!!

My wife an I were on vacation in Niagara Falls, wife’s phone went on the fritz!! I stopped in an did an upgrade from 2 IPhoneX into 2 iPhone 11!! Thanks Franklin he was a nice guy knowledgeable an a hard worker!!

Forgot to ask if I get a discount for being At&t customer

The manager on duty was very rude and unprofessional. I told him I was having a hard time understanding him with the mask on and he said that was not the case . I will never go in there again and will let others know how unprofessional they were and how I was treated . I left without buying my new phone because I didn’t want to give them my business . This manager should not be working in customer service

I ordered a phone online for my mother and went in to pick it up. Daequan H cashed me out, he took my license and did a couple things on his tablet and said I was all set after 5 minutes. Drove to my mothers house and tried to use the phone and I couldn’t use it . I went back to the store and he did a couple of more things and said I was all set after giving me attitude because I had called him on the phone, prior to my second visit that day, and said the African American male that waited on me never explained how to get into the phone. I found out after a 40 minute phone call to ATT and then called the store in Tonawanda that he never transferred the SIM card to the new phone. I will not be going back to the Niagara Falls store again! And will continue to visit the Tonawanda store on Sheridan drive from now on. ! They were extremely efficient and great friendly customer service!.

Wish I could give 0 starts.

Super friendly & helpful staff

I personally couldnt find exactly what I was looking for to return to this location, but the staff expressed their upmost effort in trying to aid me with my situation. When someone cant find a receipt or a product they purchased - THIS is the location you go to!!!!Thank you again to the pleasant and extremely helpful staff at this location! Honestly this company needs to give these employees a raise!! or a bonus at the very least!!!***Will revisit the store with product to return, after it is located, and then again in the future if need be!!Thank you

I will never ever go to At&T again. They’ve sold me a plan and the price just keeps going up and up every month! Started at $160 a month now it’s nearly $400. And they are trying to say I didn’t get the extra package? For the life of me I cannot remember who the guy was, at this store who sold it to me, but it was this store. Worst service ever! And The worst continuous service ever!

Friendly quick service. Did not charge for switching phones and saved me money on my current phone plan.Jennifer was particularly helpful

Very helpful employees

Very friendly service, And very helpful...

Came there today and upgraded to my Note 8 and it was the best customer service Ive received in my time and I am in car sales. Jeremy was my salesman and he was awesome, very attentive and very helpful. A great asset to the company. Thanks again!

The service was fast the young man was very helpful & polite answered any questions we had. The overall experience was great

Everyone there has always been pretty helpful in the rare occasions I have to go in the store.

The att rep was helpful but she could not help me retrieve a password for my old bellsouth account. However, she did advise me where to go on line.

Can easily pay my bill without being bothered by employees, but still be in a welcoming and friendly atmosphere.

I work with John Callahan in orchard park, very trustworthy person. I had a minor issue so I took a chance in the Niagara Falls N.Y store, worked with Ryan 2day. AT&T has the best 2 gentlemen in the business.....Im sure Ill reup my contract when its due !!

Very helpful and the 2 guys that was working there were very nice

Unexplained lengthy wait

Always helpful, not always the best prices

Oh wow I had a very good experience in New York at the AT&T store they were very informative their phones were much cheaper than the phones in Michigan and I was able to get a phone because my phone went out while I was on trip I would take a picture of it but Im on the phone right now LOL

You get billed for services never rendered. Even when your device is not in service. Do your self a favor, go to a different company.

Great Location!

Store workers are very slow and rude. Half of the time they don’t even know what they are talking about or lie about stuff to get you to buy a product. They told me my bill would go up $5 it went up $30. Horrible horrible horrible 0 stars if I could!!

One rep taking care of people. One person walked out n phone I wanted was not in stock n they said the wouldnt be getting any more in.

Having trouble getting an issue sorted out... Im surprised it takes so much effort. Otherwise service is ok

The agents in store were friendly and helpful. Their counterparts on customer service phone center were difficult.

Friendly staff. Wait time is not that bad if you don’t go in on the weekend

The best

Quick easy and complete

Taken care of in a very polite manner. Very happy.

I called ahead to make an appt and to see if a certain cell phone was in stock. I was told that they do not take appts and that cell was in stock. When I got to the location...they do take appts and that cell phone was not in stock!

Our salesperson Nicole T was fantastic in answering all of my questions

Great staff very attentive and knowledgeable. I went asking about the new DIRECTV Now free Apple TV offer.

Nice store with helpful staff

Very good customer service, always ask me if I need help when I walk in.

3 clerks wandering around aimlessly and you still have to wait 20 minutes for someone to help you. The workers seem nice enough but are obviously inept when it comes to customer service. Par for the course for at&t nowadays.

Firmware update done on the spot; the staff is almost full nerd so I can appreciate that!

Save yourself a headache and just use Verizon, I am sure wishing I did. Ive been having trouble trying to connect with the internet using my phone, unless I am connected to wifi, trying to connect using the AT&T network in different areas of western new york is either SLOW or just plain Forget about it. Of course the first thing the store representative did was connect very easily and quickly inside the store, stating wow thats really fast, please Im older but not stupid, of course inside an AT&T store its going to connect quickly. The employee asked where abouts I was having trouble trying to connect, I gave him an address in town of lewiston, he checked his lil map and said well yeah thats an area doesnt have good coverage, I asked about a location on Lockport rd, he stated that I should have good connectivity there, which I dont, I asked about youngstown, because I have absolutely no data or even phone connectivity on AT&T network, it goes right over to the. Canadien cell network and will charge roaming charges if I attempt to make a call, my Verizon phone never had a problem, again I was told well.. theres only 1 cell tower in that area. He then showed me the coverage map for the AT&T network, yeah your pretty safe if youre in Niagara Falls, but start moving out to the different towns...good luck...Im really still incredulous that Im stuck with this lousy service for the next couple years and nothing can be done to improve it....

Staff was very helpful, fixed the issues with my phone, no wait

Another efficient experience-great professional peeps

Service was friendly and did the job. Technical know how was limited,could use more training.

Very good for phone service

Great customer service

I needed help with my phone and yet I stood in the store for 20 minutes and not one employee approached me to help me nor was anywhere that I could see to ask for help. I have not been an AT&T customer for long and at this rate I may not be for much longer!

Worst customer service ever specially manager at the store

Courteous, knowledgeable staff

Worst store Ive ever been in opens at 10 oclock and has no help

Not good.they sell service but no.means to help fix it or pro rate ur bill still have to call the service number anyways its like all they are there to do is sell stuff no real means of help

Unknowledgeable staff. I had to go to the store in Amherst to get my problems solved. This location drags AT&T down below even Sprint.

Great plans and staff.

The reps there are friendly and try to solve your problems. Unfortunately they often do not have sufficient authority to do so.

Be prepared to wait 15 minutes+ for someone to help but then be no help at all.

Great service . Expensive

Got hooked up with 4 iPhone 6s plus a d a free 4 g tablet... Thanks to Liz

Friendly and helpful staff

Dishonest rep said we had to activate a prepaid plan in-store and wouldnt allow me to buy just the SIM card.

Employees are kind and helpful

Staff is horrible place had 5 people in it all three employees insisted on helping 3 people in front of me w cellphone issues before checking me out for my case I came to buy should have been a 3 min in and out turned into me waiting for 20 min and leave the case on the counter and leaving.

Very helpful.

Good people

Fast attentive service

Excellent service, Thanks AT&T

Great customer service

Always a wait when visiting this store.

Great service.

Great service

I give this store 1 star out of 5 because they dont care about the customer and they like to hang up the phone on you, and they are very rude when you try to found out information on a phone that was order months ago, if u ask me Joe, the store manager mike and someone who wouldnt give his name all I know its start with a t is the biggest loser of them all so in my opinion is all them need to lose there jobs from this

Always very helpful

Worst customer service ever!

People in the store are mean

Your average ISP.

Bad and slow service.

Great service

Excellent service

Very busy