Just outstanding! Very organized, efficient and polite. The best service I have received in a long time. Richard Vaughan the service advisor was wonderful. I would highly recommend this dealership for any needs. Great Job!!

I love the fact that you stay in contact with me letting me know how my car is doing and what I may need. I have been with the Orange team and I love the way they treat me. Thanks for all you do.

Never have any issues with this dealership. All of my vehicles are serviced here by Blue Team. Rich has always been upfront and honest about any issues that have come up, even went above and beyond to get my mothers car taken car of. Appointments have been on time and Im updated frequently. I wouldnt take them anywhere else.

I would like to recognize and send a thank-you out to our sales rep- Mark Marvuglio at the Suttle – Newport News location. He greeted us with a smile and was very helpful, professional and wanted to be sure he answered all our questions. The car shopping experience can be unpleasant and he made it very smooth, easy and pleasant and he had excellent follow-up skills. He seemed genuinely interested in trying to provide us with exactly what we were looking for and providing honest answers and presented features of several vehicles so we could do comparisons. We appreciate all your help and professionalism Mark!

Dealership employees are very courteous and helpful when I need something. Ronda is very knowledgeable about my truck’s software and was able to help with a few issues. She was very personable when taking care of my service needs.

I have been taking my vehicle to Richard Vaughan, over 10 years plus, and he always did a fabulous job on repair all my vehicles. We started way back when he was working at Casey Chevrolet Dealership. Always trying to be helpful with payment discounts, and making sure the car is completed to your perfection.

Got in for my pre planned appointment to get my truck inspected. Service writer informed me of outstanding service for air bag. All work was completed quickly and was back to work at appointed time. Great experience.

Everyone is always so friendly and is very customer service oriented. I greatly appreciate that after all these years. George is always able to get me in whenever needed.

Had a 2:30 appointment for state inspection at 5pm my veheicle had not been touched. They totally forgot about me and my vehicle. Worse experience i ever had with suttle and they do all my services on this vehicle.

George Wood is an outstanding service provider. Because if his level of service, I plan to purchase my next vehicle from Suttle.

I liked the rep. Lisa kept in touch. She had good customer service. The repair was quick and I have not experienced any other troubles. I wish someone would have placed temp mats in my car.

Mike Williams was so amazing. I drove from Michigan for him to help me and I was so pleased I did. He and the whole staff went out of their way to help us. The F&I representative was outstanding as well. 5 stars plus and I have referred several people to them already.Dione OliverThe Mortgage Lady

1. AC needed replacing; catalytic converter needed replacing; rotate tires; 4-wheel alignment2. very friendly people3. explained very well

Very accommodating and pleasant to deal with. They checked out my car thoroughly at my request as I am leaving on a long trip next week. They have a very nice lounge for me to wait in with hot beverages and plugs for electronics.

I love Suttle! I purchased my car here and have taken my car here for ever oil change since 2015! George and the orange team are amazing and I cannot say enough about how much I love working with them! Thank you for always taking care of my car!!!

Rhonda and the gold team took care of my car in a careful but speedy manner. Thanks to all of them for treating it like it was their own.😊

Affordable, honest work done, conversation with me is person to person. Atmosphere is pleasant and I am just please with all who work there at your company this far.

Very friendly and knowledgeable staff. Excellent work!! This is a dealership so be prepared to pay.

Everyone was so professional and helpful. Your staff was very courteous and informative. I am totally satisfied with the assistance that I received.

Great experience. Rhonda was wonderful. Johnny the shuttle driver was amazing.5 stars to Suttle!

Great service from Blue team (Richard)

My Buick Verona drove much more smoothly after being serviced for an oil change and tire rotation as well as receiving a state inspection. The car felt like it was brand new when I drove away afterward. My car seemed rejuvenated after not going many places during the pandemic and having a refresher at Suttle.

Service Manage of Green Team Riki Zimmerman is a joy to work with. She is knowledegable, helpful, welcoming and an expert in her field, ably assisted by Master technician JD and always by Ryan Sharkey who takes good care of all of my cars appearances.

Very nice & helpful staff in the rental department

Rhonda is wonderful she gets us in and out super fast and always have a smile. the people that takes care of my car do a great job i will not take my car anywhere else

No complaints whatsoever!! It was awesome, as usual.. Rhonda on the Gold team was wonderful- not only did she offer an exterior car wash following my inspection (which turned out beautifully) she went above and beyond when she offered/ helped by touching up a scratch on my exterior afterwards. I am always highly satisfied with the service I receive.. ALWAYS :)

I’ve known the Suttle’s for 25+ years, & they not only treat everyone with respect & kindness, they handle service like your the number 1 priority. Great family & great business!!!

I had a great experience with Shuttle for a surprise problem. I called about getting a tow and getting the truck checked out. They were fast, friendly and had the truck back to me by the end of the day! Highly recommend

The process was smooth and easy with Shane. He told us what we needed to know and answered any/all questions. He made us want to purchase the vehicle because of how easy it was working with him; no hassle and very chill process.

$50k truck bought a month ago has been in the shop 4 times already racking up a couple grand in repairs. Truck had over 20 codes. Could’ve cleared check engine light? 🤷🏻‍♀️

The service team is always outstanding. Get it and get it out. Perry is a great service advisor.

My experience at Suttles Cadillac with Gary Wilkins was one of the best car buying experiences I had. We were in and out quick with our new Cadillac in hand. We never felt pressured or rushed. Gary was very professional and knowledgeable about the car and all of its features. Gary and the finance manager even stayed after closing time to ensure my family and I were taken care of. I HIGHLY recommend him to anyone who is interested in purchasing their next vehicle. We will definitely be returning customers!Gary even followed up after the sale to make sure we were happy and was able to deliver some items that came with the car that we forgot. I cant ask for a better car buying experience! Highly recommend Gary Wilkins!

I can not say enough positive words about Mr. Vinnie Thukhal!!! We consider him our family car salesman. Both my parents and I have purchased several cars from him over the years so it was only natural when it was time for me to buy my son a car that I go see Mr. Vinny! And as usual Mr. Vinny helped me find a solid, reliable, and affordable car for the next generation in my family. He is a gem! Go see him you, will not be disappointed- excellent customer service!

Rhonda is awesome. She always takes great care of me and my truck. I wouldnt want to have my service done anywhere else!

Tray H. at the Enterprise rental at this location provided AMAZING customer service. He was quick with check in, and made sure I was comfortable with the rental and answered any questions I had. I definitely prefer this location over surrounding ones.

GOT FABULOUS SERVICE FROM RHONDA AND HER TEAM!

Everyone is friendly and help address issues. work is completed as quickly as possible.

Ricki gets a 5 for excellent customer relations however the service technician only gets a 4. I had an oil change and he failed to reset the computer. He supposedly did a 29 Point inspection however when I got home all 4 tires read 6-7 Psi below recommended level.

It was good, my kids realized after the fact that my appointment was for a different day but they fit me in anyway

So my experience with suttle hasnt been good at all just recently they sold me a car with a oil leak so Im literally having to completely refill the oil in-between oil changes and they keep telling me they cant find anything because then they would have to fix it with the extended warranty. Then evey time I take my car here somehow one of my bulbs tend to be blown. Today I took my car for a inspection and same results I even have video of these things working right before I drop off so they cant say this snt working this is frustrating to have to deal with and Im ready to see about taking legal action

From the initial message to the dealer to driving home a new at4 took only 4 hours.Follow-up: Wish I could make this six stars! After having the truck for about four days a serious manufacturing defect was discovered. Perry, Tim and the rest of the service team went above and beyond in working with GM, keeping me up to date and quickly repaired my truck.Both GM and the dealership (I think Larry was involved too thanks!) stood behind their product and ensured I was satisfied.Thanks!

I dropped my vehicle off and continued with my day. I was update on the status of my vehicle, that was helpful because it allowed me to best plan out my day. Great service team!

George was very super with service and quick turn around. Thanks George.

We had the pleasure of working with Mark to purchase our Cadillac Escalade and he was an absolute pleasure! We would recommend Suttle Motors to anyone!!

Great service, rapid repairs a d extremely friendly staff.

I bought my GMC 2 years ago and really didnt like it,I had my heart set on a truck.my dream truck has always been a Chevy Silverado,I took my GMC terrain to have the regular oil change when I was waiting I walked around and looked at the used cars, and to my surprise I found the truck of my dreams..I traded my GMC and was approved for the Silverado..I am so excited I finally got what I wanted..this truck is beautiful,it has a few minor things that needed to be fixed and suttle fixed everything and I am so happy.. finally I have exactly what Ive been wanting for so long..thank you suttle for having the truck Ive been searching for...

The plastic latch for the middle seat sunroof pulled loose, possibly from excessively tight rivets which distorted the plastic bearing surface. It was fixed free of charge and Miss Ricky, the Green Team head, was exceptionally sweet and helpful. And she no longer needs a cane to walk! All is good. In addition, my wife is quite happy with her Buick Enclave Avenir. Shes gotten used to the engine shut-off-restart at stop lights.

Salesman Keith Felton was awesome and very easy to work with. I purchased a 2016 Cadillac ATS and it was by far the easiest car buying experience I have ever been involved with. I look forward to doing business with Suttle going forward.

I recently purchased a pre owned truck from Suttle Motors. Once I took delivery in Richmond, I noticed the truck listed options that were not on the actual vehicle. I didnt know what to do, so I called my salesman, who was off that day, and got transferred to the sales manager, Miles Suttle, who listened to my concern and said he would do everything he could to accommodate me. Wow!I sent him estimates to have the 2 options installed, and he agreed to pay for those items. It was just an error in the listing, but his high integrity took a negative incident and turned it into a positive one.I had been looking online at several vehicles in N.C. and MD, buy my wife was concerned about buying from independent used car lots and that we would receive a vehicle that had problems. She insisted I look locally.I found a vehicle at Suttle, and from the beginning, Sonny Hamby was great. He even took the vehicle to an independent shop for me (since I was in Richmond) for a pre-purchase check, since it was a Landrover.He even delivered the vehicle to my home in Richmond. He was nice and professional throughout the process.I would highly recommend anyone looking at a new or pre owned vehicle to shop Suttle Motors and ask for Sonny! They stand behind what they sell, which means a lot these days. I will definitely look at them first for future purchases.They turned my frown upside-down!

To be honest I was not exactly happy to learn that the person I scheduled my appointment with was not there that day and I was not called to be informed of it. To my surprise though, Rich and his team were great! He was very thorough and answered all my questions without treating me like I was an uneducated woman - which has happened to me more times than I care to remember. I’d be happy to work with him and his team in the future. Thanks Rich!

It was great. Got me in got me out. Charged my phone while I waited. Had a great experience

Amazing customer service!! Very professional and HONEST!!

Shows motors is very good mechanics know exactly what theyre doing and they get it done

Wonderful service from Heather while dealing with the worst warranty company in the world (liberty bell auto). They fixed my engine and worked with me with the price and also did not hassle me with calls.They understand a stressful situation when they see one! Thanks again

Ricky Z. and the green team checked my vehicle out quickly. Stayed in contact with me throughout the process. Car was repaired quickly and efficiently.

I bought my first Caddy from JJ and Lita. Everything went great, but the best part was that Lita made sure I got the regular maintenance all covered. As well as, the best gap insurance you can think of. I am beyond greatly appreciate with their service!

I am worry-free when I leave any of my 4 cars for scheduled repairs. I know from my long experience with the dealership that I am assured the best service and pricing.

I had an issue with the touch screen in my GMC Sierra Denali Truck. This issue was a little frustrating because it was intermittent. Each time we thought it was fixed, the problem would return in a few days. My service advisor (George Wood) stuck with it and ultimately resolved this issue. I think George did an excellent job and I appreciate the service he provided.

John Jones was very helpful when choosing the best vehicle for my needs. GREAT PERSONALITY! VERY KNOWLEDGEABLE ON EVERY VEHICLE! DEFINITELY will choose Suttle Motors and John Jones for our next vehicle purchase!

Suttle provides quality service, but the big difference is Rhonda. She is fabulous and why I drive 70 miles to Suttle.

Great experience! John Jones made my car buying experience super easy! He was very knowledgeable and took care of all my needs when purchasing my car! Thank you!

Wonderful staff.Excellent work.

Green team rocks!!!! Great servicewriter!!! Valet is a young person that really cares to work

I have been doing business with Vinnie and the team at Suttle for years. They are all great. Vinnie knows that I don’t play games when buying a vehicle and he makes sure that they are honest and up front with what they can do. I even use the service dept for service of vehicles that I bought at other dealers because they don’t try to add extra services that I don’t need. I will continue to use Suttle for new and used purchases. I recommend that you give them a try.

Only had good experiences with suttles and Ive been dealing with the company for years

I purchased a new truck from Suttles this month. The attention and help I received was tremendous. Vinnie Thukhal was very helpful and arranged for me to test drive several Vehicles until I found the prefect pickup truck. Vinnie was a big help explaining the different option on each truck. I couldnt be more pleased!

I requested a oil change, that was done and completed. I experienced not problem with that service. I was also informed that I needed a cooling system flush and treatment. I had no idea but I was glad that it was done especially now that the weather is cooler. I am so thankful for Suttle Motor not only giving me what I want but checking for what I NEED!

I worked directly with Larry and Shane at Suttle Motors. While it was the craziest time in the world to buy a car (during COVID), and GMC did not get my order for my car correct, I had a great experience with Suttle. Its one of the last places around here that have that small town vibe to it. The staff werent like the normal car salesman feel. They were helpful and professional, while friendly and warm.I custom ordered my vehicle in January of 2021. Unfortunately after 5 months, the vehicle that came in was not correct due to changes on the GMC side. Larry and Shane were upfront and told me exactly what happened which I appreciated. For the next month they worked tirelessly with me to find me a vehicle that was what I was trying to build. When the time came and the vehicle came in, they made the car buying process a pretty easy one. Following the purchase of my car, Shane checked in numerous times with me to make sure I was all good with my purchase.I hope I dont have to get a new car for awhile, but if I do, I will definitely go back. I highly recommend them! You wont be disappointed!

Repairs were diagnosed and completed in a timely manner and they even saved me some money instead of just recommending the works as most dealerships do! Very pleased with The gold team!

Love my George, I just moved here and when your a girl and single u need to know your car is taken car of, George makes me feel very secure in that fact.

I have been purchasing cars from Suttle Motors for over 35 years. From VA Beach to Richmond, they provide the best prices and service to their customers. If you are looking for a new or used vehicle, Suttle is the place to buy your next car, SUV or truck. Make sure you ask for Vinnie. He is very professional and will make sure your car buying experience is stress free.

Great dealership. I would recommend Suttle to anyone buying a new or used vehicle.

They was very helpful and friendly staff was great if I ever need work done again I would go to them but hopefully this would be my last time ....but if I would recommend anybody to go to Suttle Motors.

Suttle is so accommodating. They got me to work and picked me up after work. They do good work on my car.

I love getting my vehicle serviced here. Great customer service, good work on my car, easy flexible appointment. My specialist, George is awesome! Highly recommend!

I thought I had made and appt with the suttle dealership. I called the wrong dealership for the appointment. I came in without and appointment and the dealership took me and had me finished well before I expected. I was very satisfied

Excellent customer service.Heather was superb.

Disappointed with Service Department... waited 3 hours for a oil change!

Service is on the ball, no waiting, got right to my car and shuttle available. Friendly and professional ...would give them 10 stars if I could. 👍😊

WARNING DO NOT GO HERE!! Steve Davis and Ray Hogge lack integrity!! I brought my car here after I was rear ended in an accident. I was called to pick up my vehicle when it was finished. Drove from Gloucester to get it and when I started the car it sounded like there was a helicopter flying over. I didnt even take the vehicle and just left it there to be fixed and let them know it sounded like the exhaust was causing the noise. Got a call back later the next day saying they made some adjustments with the exhaust and it was ready. Again it was making a noise; this time I brought it home because it was after hours and I needed the car. I looked at the back end of the car and noticed the heat shield for the exhaust was lose and flapping around....causing the noise. (Not sure how the mechanic didnt notice it the first 2 times) Scheduled to have it brought it again and showed Ray what was wrong. (want to point out getting ahold of Ray at this point wasnt easy.) Was supposed to get a rental but they didnt have one ready (even though they new what time I was coming ahead if time). Had to take the car and bring it back 3 hours later. Again had to leave it over night. Got the car back the next day and I didnt notice the sound. Drove home but the car still didnt sound right. This time I crawled on my back as far under the car as I could go and noticed that there was a tweak in the exhaust pipe and it was leaking from where 2 pieces of the exhaust come together. I took pictures for proof. Had the insurance set me up with a different repair shop since my faith and trust in Ray was gone by this point. The new shop put the car on the rack and noticed that the exhaust was bent in multiple places. Had to replace the entire thing. Suttle charged for replacing the exhaust but clearly didnt. Suttle also never once offered to compensate me for my multiple trips to and from Gloucester or for my time that I wasted. I called after to talk to the manager Steve Davis to inform him of the bad experience. He said he would look into it and call me back.....that was 3 weeks ago. Pictures of the bad exhaust Suttle tried to pass off as good below.

I just moved back to Virginia from another state and needed a front license plate bracket, Virginia inspection, and an oil change. Everything was done very quickly and I was also able to take advantage of your shuttle service to and from the dealership.

The transaction process was very transparent and efficient! A great experience all around

This was my third visit to Suttle Motors’ Service Department. The last two times have been with Rhonda. Over the years have encountered many advisors. Rhonda ranks with the ones that were considered the best. She listens, well informed - a take charge type of person who knows what she is doing. A great people person.The service that was performed as would have been expected.The lease on my 2017 Encore is up in June. The 2021 Encore GX will be leased. After owning cars from Germany and Japan, my first American vehicle - 2014 Buick .Encore. (Previous Encores purchased in the metro-Atlanta area) I spent a lot of time with Jerry Cheek. He was great in answering questions and introducing me to all the GX’s pluses. The other Encores, I was unable to get the color or all the features. Jerry is aware exactly what I want! However, he explains that may not be possible and I understand why. Feel he will do is best to find the GX.As you can see, I am very pleased with experiences at Suttle Motor.

George from the Orange Team was very helpful. He kept me informed during the entire process and I feel confident that my issue has been resolved.

I recently purchased a pre-owned GMC Sierra in fantastic condition, and couldnt be happier with the customer service, and the ease of buying a vehicle from Suttle. I called and spoke with Vinny, he was willing to stay late, or meet the next morning. When we met he was very knowledgeable, polite, and just overall made me feel like a friend, not a commission check. He offered cold soft drinks and something to eat while I waited on the credit check. I would highly recommend buying a new or pre-owned vehicle from these folks! Thanks a lot, I was very pleased with my experience!

Have been buying cars there for several decades. Can’t ask for better service, information and care. In particular Vinnie Thurkil is the best salesman in town.

I lost my car and we had to bring it here. We got into an accident and they claimed it was TOTALED but it was not... 😭😭😭😭😭

Brought my vehicle in to the body shop for repairs. Came back after they said it was fixed and found the bumper still cracked and out of alignment. Afterwards and calling them out on not cleaning the vehicle after bodywork they made it back up. On my third time to pick up everything was great and looked good. Just like anything hold people to a high standard.

Great Sales experience! JJ was friendly, helpful and answered all our questions. Will definitely come back to him for our next car..... Thanks JJ!!!

Great customer service! I love Ricky in the service department she always takes great care of me. I didnt even purchase from Suttle this time but I chose to service with RIcky.

Heather was awesome!!! Easy to get ahold of and very informative. Her customer service skills are excellent and will go back to any maintenance I have in the future just to deal with her :)

I’m glad to say that the service has improved! I was taken seriously on the issues brought forward and I now see a path towards getting things fixed, thanks Johnny!

Love the staff. They are always polite and extremely friendly.

They always take care of my vehicle and are very friendly and respectful. Thank you ricki Zimmerman for going out of your way to help me anytime I call

Needed a key and fob made for my Buick. On and out in about a hour and a half.

I’m not sure how many vehicles (cars/trucks) that I have purchased from Suttle over the years for both personal and business use, but my experience with Suttle has always been top notch. I have purchased a number of those vehicles through Vinnie and he has always been great to work with.

All are very cordial and willing to help.

They always take care of my truck, l don’t bring it anywhere else. Perry on the Silver team is awesome!

Quick and precise work. Kept me informed as to the status of the work needed and to what parts on my vehicle would be fixed and or replaced. Gave me an estimated completion date and met that date a day early. Job was done with great craftsmanship. Only issues I had/have is there are some small scratches on both sides where Im assuming was done by removing/replacing the grill, but not bad enough for me to complain about. The air dam at the bottom is not fastened completely on right side, but I can handle that myself.Over all, Im very pleased with the work done on my vehicle. I would like to send a special Thank You to Jeremiah of the body shop, which I understand is the technician that completed my work. I will definitely recommend Suttle to anyone I hear ask about body repair. Thanks again to you all!!!

My experience at Suttles is always good. I rely on friendly service and I never worry that you will try to provide service that I dont need!