Security and staff including supervisors give incredible attitude. Like the people here for help are below them rude, intolerant, they bold face lie on applications. Simply put if they dont like you youre never getting any assistance ever

This loaction are Close now,dnt go Over there,their new location is 227 hoyt schermerhorn street Brooklyn,Ny 11201.good service they give me new ebt card Only 15 minutes awesome.

No where online does it say that they are closed for Ebt card replacement. They direct you to the brooklyn office. luckily i made it to the brooklyn office right before they closed and got my card.

I’d give this place zero stars as they have NO TRAINING to deal with people who are going through horrific times, some of us are veterans, or recovering from addiction or have ptsd from molestation and are going through economic difficulties on top of all these things or all three as in my case. I aways did everything perfectly, every apartment and every request yet they STILL messed up my food stamps and now I have to go to bed hungry as I was COUNTING on them today. Also, I can not stress enough that I actually checked up on my status and they told me in PERSON everything is good. Yet here we are. Rude, HOOD staff, little compassion and almost zero understanding of people’s economic struggles.

To be honest and in my own personal experience, ad far as the HRA (Human Resources Administration) in New York City, social services of New York City as a whole, and the separate offices, services, buildings, centers in each individual jurisdiction and borough of the city individually, this is easily and absolutely by far, the BEST, most WELL SERVED locations for either and all of the following: Cash Assistance, NYC SNAP (Supplemental Nutritional Assistance Programs) which is formerly known as food stamps, NYC disability, NYC Social Services in general as a whole, and its individual other departments such as New York State and individual borough/county Medicaid, Rent Payment Assistance, the NYC One Shot Deal, HEAP (Heath and Enegery Assistance Program) and Family/Child Care Assistance Services. This is the main Union Square location that you need to go to initially if your a new applicant or participant, and are receiving a new or updated NYS Assistance ID card, and or foodtstamp card. Also if you are someone with a work defferal to where you dont need to attend the back to work vendor or WEPS ASSIGNMENTs, then you will need to go to this location specifically always for whatever appointments you have or need, and you will have to recertify and do CASAC evaluations to see where you are as far as whatever reason you give them for your work defferal. Even so, this is the BEST HRA as far as service speed in all of New York City, they get you in and out as fast as possible and is ran and organized extremely well especially compared to other offices especially the ones of Hoyt and Schimmerhorn in Brooklyn which is by far the WORST of these HRA locations.

Great time to close by 7pm gives ppl time to get they cards.

I came here to resolve some issues at this office regarding Edumacation & employment paperwork and Ms Thillet is one of the most gracious people that I have ever came across.However, Ms Hyman, a supervisor seems to have an attitude when I had a couple of questions. Is that how you help clients along when they are stuck on something? Something about me not supposed to walk the area by myself. Seriously, does your parents not love you enough? Are you not getting enough jiggy in the bedroom??? I was informed to call 311 but, i didnt think that was enough.I understand that everyone has their own way of handling things but, belittling someone who needs help is not the way to go about things.Partially Recommended.

It’s this place open? I lost my EBT card and I need to get one as soon as possible?

Very fast services just go right b4 closing

The staffs are nice for real sometime the line be long but any other day u be and out. It’s just the people that come get help have real bad attitudes.

Polite employees an not a long wait at all half an hour tops an thats with mild amount of people

I work there so Im not the person to ask. I do like working there.

People are very good. Good office

Fast good customer service

All public assistance centers give attitude! If it does not come from a worker (former recipient from 1970) it comes from security or a wep worker frontin......put up with whatever, get your card and be on your way!

Outstanding service fast and professional!

I was given the wrong card and I told the case worker this is not the correct card. She would not change it. She argued me down that she knew what she was doing. I am now unable to feed my kids for the weekend. I have to wait for Monday to get another card.

Is this place back open

Went there last week it was fast no attitudes it was great lol

Very good service and polite people

If I can rate a zero thats what they will get. Horrible customer service

Some of the staff are nice, but the place is not clean

They move fast and very helpful

Great service very polite staff

Very professional and courteous.

I have a question .I lost my card they wont mail me it so this where I go to get replacement???

Worst place EVER horrible service you cant even make it in the door with out people smoking k2 the place is always dirty and smells like piss

Administration hearing was joke. After waiting 1.5hrs after my appt time, was told to call a phone number to check status myself. Like they couldnt have checked for me, or just called me with phone number instead of making me schlep to Union Square for nothing!

Crowded at times & dont come with s bad attitude they will not service you!!

Great service, never had an issue

The worst i dont know if i went at the wrong time to get a replacement card but the lines was long and then a incident happened to where it resulted in the security and police started beating a man so that held up the process i will hold on to my card so i never have to go back there

Fast and quick service

Im going to food stamp office today.

Nice and fast service

Youre here less than 35 minutes.

I work there

Because its helpful

Services are excellent

They help me

Fast service!

In and out in 10 minutes

Annoying