Friendly services, always willing to help and knowledgeable about the services they provide.

Failed to deliver an urgent package under priority express mail 3 consecutive days. Seriously disappointed

This was the worst experience I have ever had at a Fedex in my entire life and I have been using Fedex for work for over 10 years. The lazy store associate did not want to scan my packages and give me a receipt. I had 74 packages on arrival once he finally did scan them he only scanned 73. That would not be an issue if he didnt scan 20 packages, take them to the back shipping facility and then scan another 20. Once I let them know that I had 74 packages and the receipt should say the same the did not want to double check the count. Once I asked them enough times and asked for a manager they brought all 74 packages out, recounted and found the package they forgot to scan. They were highly upset at this time and it seems they went to the back and played tackle football with the boxes. The items inside were completely ruined. The store employee should be fired as should the manager for allowing that type of behavior. I will be escalating this to the upper management and this location should be closed down.

Zero stars if I could, store associate was rude and not helpful. Lazy did not want to scan QR code - worst customer service

Fedex is a completely incompetent bunch of @$$holes.They lose or misdeliver packages to incorrect addresses, then claim that you should contact the shipper for restitution.AVOID FEDEX AT ALL COST!!!!!!

Marisol is the greatest!!! She is funny and went out of her way to ensure I had the best rates (set me up with my own account) and delivered superb customer service. Hire and train more people like her FedEx.

This is without a doubt the WORST experience with FedEx Ive ever had. The customer service was absolutely awful and the communication between the delivery and back office teams is dreadful. After 3 calls to ensure address accuracy since the delivery team could not get it right the first or second time around, I provided contact info, access code to the building and still had 4 failed attempts AKA NOT ATTEMPTING AT ALL OR NOT HAVING THE RIGHT INFORMATION. I cannot speak to a manager or anyone with any authority to mitigate the situation. Instead I need to go miles out of my way to this site to fix YOUR mistakes. I am NEVER utilizing FedEx again. Im only giving this a star because I cant post without.

Great employees that help you regardless of your issues. Highly recommend.

FedEx Customer service incorrectly instructed me to this location, to pickup a package. The staff at this location was very professional explaining the mix up, and helped me to locate my package.

If you miss the delivery, they buzz your door then split, its hit or miss to recover package. They leave a slip with no name, sometimes but not always the floor of your building. If you miss it 2 days in a row you have to go to their Ship Center with limited hours. It should be open to midnight 6 days a week bcuz not everybody works 9-5. Dont have any of these problems with UPS or USPS

Get your package from here. Not great but not bad.

Terrible experience during a pandemic. I’m a nurse who works 12 hour shifts. I was not home to get my package because I was at work twice when they tried to deliver it. Really needing the package, I asked my boyfriend to pick it up. He had a copy of my license and I gave him all the tracking info. They still wouldn’t let him pick up my package. So I had to come after a 12 hour shift of saving lives in the emergency department. Will never use fedex again.

The worst company ever i never got my package delivered on time

Two people that were on premises this morning were gracious and very helpful.Great service, thank you

Karl woke up on the wrong side of the bed.

The line wasnt long everyone practicing social distancing at least the customers like myself. Not the FedEx person no mask no gloves. But he was behind a window screen so I guess thats okay.

The staff here tonight was very nice. There was a male Caucasian customer in there being very rude to the staff when they were jus following procedures of fed ex to keep us safe and make sure fraud doesn’t happen with our packages. The client even cursed and at times became even ruder. He even cursed at the staff. They remained very calm and composed and still helped the rude man. He made bad comments toward fed ex and each time staff apologized he was unhappy but still said he must abide by compAny policy. Awesome Staff. They handled all without the manager on the floor.Great Job tonight!

If you gathered up all the people who hate their life then employed them somewhere, this place would be it. I have come here on multiple occasions and have had the worst customer service each time. There are different protocols when trying to retrieve your package that vary from person to person and the employees are always annoyed when you ask them to do their job. Sometimes they just ignore you while you stand there waiting to be helped. Please hire competent people who are willing to minimally interact with customers and efficiently release packages.

I walked twenty minutes to the 130 Leroy Ship Center only to be denied my package. The officer at the counter requested my shipping information, including my ID, and proof of my residence. When I provided her all three, the officer refused to accept my proof of residence, which was a picture of a utility bill in my name and with my residential address printed on it. When I asked her what to provide instead, she said “you need to log in”. When I asked her for clarification, she said “anywhere”. It did not seem like I was going to be able to get my package as the officer at the desk refused to accept my credentials and explain why or what to do instead. I decided to leave after the officer once again refused to answer one of my questions.

Nice stuffHelpful

I have no details to share with the public, I just work in that location

I wish I could give ZERO STARS. After waiting on an extraordinarily long line; only to get to the window and be told my package was not there. I had left my phone home. When I got home and called Fedex I was told the package WAS there. The lazy guy just didnt want to take his fat a** to the back to retrieve it.

Very rude staff. They dont print labels when it says online that they do

Horrible place( except for Lisa) manager is a ding bat. Had to call customer service to get my package. FEDEX isnt bad it that personal location.

The worst service ever! Employees are so rude! I came 3 times and 3 times always slow and rude and take their time when they know we are in a rush. Waiting for more than 45 minutes for a package when we were only 2 customers. You should hire more qualified employees!

The staff were rude, stuffy, and unhelpful. There was a complete lack of communication and a failure to take responsibility for it. Horrible service.

Beyond unhelpful experience here today. Took two phones calls to FedEx customer service to have anyone in that place consider helping me. Their driver did not even attempt to deliver my package claiming the apartment didn’t exist. The worst service I’ve received anywhere. Not even a direct number to this location to ask for updates.

One of the worst customer service experiences I’ve ever had. Unfriendly and unhelpful staff, made me wait for an hour before telling me i had to present an ID to receive a package.For a logistics organization this place is failing at what they’re designed to do.Avoid at all costs. Unacceptable

Prompt service, friendly staff. So much better than the UPS ship center.

I read a lot of terrible reviews before heading there but my experience was not bad at all. Sure, the person behind the desk wasnt overly energetic but she did her job and it was timely.

Long wait, had only 1 person working on a Saturday

THEY DONT EVEN RING THE BELL. I have been home ALL day waiting for my package because its Friday and I need the item for the weekend. I had a signed notice on the door as well and just got an update from my confirmation that they tried to deliver an hour ago and no one was home. No new notice on the door and I have been home waiting. Now I have to go to literally the most inconvenient spot in NYC and wait in a line all Saturday.

I went late after 7 if you are nice they are nice and helpful, i had no problems

This place is incredibly disorganized. Waited hours past when the driver was supposed to arrive, to pick up a package that was not even attempted to be delivered (given the exception reason of business not open at a 24hr business). Apparently the guy that scans the packages went on vacation and thats an acceptable reason for a complete breakdown in being able to pick up packages. Avoid if possible.

Less painful then you expect. Get here early so you dont have to queue. The staff are efficient. Bike rack outside for those that ride everywhere

Its a small center or it appears from outside. Was only one employee to help there and queue was not short but the fedex person was helpful and was good at her job.

I went to go pick up packages today. Which, I confirmed pick up ahead of time, got to FedEx waited 45 mins just too find out that my packages were supposedly sent back to sender. Which was weird because I contacted the sender and they confirmed that it was still at the fedex facility. Sadly, from the moment I walked in I felt uneasy the young lady was rude, unhelpful, with no sense of urgency. I will be tracking my packages and Im just hoping and praying that I would never have receive packages from FedEx again!!! WORST CUSTOMER SERVICE EVEEEERRRR!!!!!!

I went here today and attempted to drop off an item I am returning. I had a box that needed to be taped shut and the shipping label was emailed to me. As far as I know, I did not have to pay anything. In the past when I returned items via fedex, they would charge for a box if I didnt have one, but never would they charge for tape to shut the box.First off there was one person at the counter. She acted very busy. No one was on line. When she finally paid attention to me, I was told that I needed to purchase tape ($2.5), and further that I needed to print out the label myself.I asked if I can just print it there since I just wanted to drop off the package and be on my way. Apparently I couldnt. I was told to go to the w4 street location. Which I did.I think what happened is that this location is really for people to drop off already labeled and sealed boxes. For instance I saw a ton of jetblack boxes on top of the counter. However, if that is the case, the staff should have just told me, instead of making it difficult. I do not like being treated like an idiot who never dropped off packages at fedex locations in the past.TL;DR: I do not recommend dropping off your returns here if you want to be treated with manners and actually get stuff done.

This place is a joke. FedEx fails to honor delivery requests, and automatically sends your package to their not-so-close location. The Leroy street location provides no phone number, and any request will put in touch with the national customer service line. Numerous times the website/customer service tells me my package is at the Leroy street location. I arrive, and it is not there. Also notable is that at 5pm theres a line out the door and only 1 person is working. No phone number, inaccurate tracking, and understaffed. Typical.

They should have more employees working the waiting time to withdraw a package is very large and the service provided by the staff is pathetic! some customer service is needed

Terrible service. Did not ring the door, did not read the notice, did not try to call the super or myself. Attempted 3 deliveries in the middle of the day (guess what people are doing in the middle of the day?! WORKING!), then left the package at the most inconvenient location possible in Manhattan. And there the appalling service carry on... the line is incredibly long and slow moving, and I found out why when I got to the counter: the staff is rude, disorganized and lazy. AVOID AT ALL COSTS

The worst! Who leaves a package out on the street in Manhattan and says it was delivered????Would give negative stars I could!!!

I cannot understand how these people have jobs. The sheer level of incompetence is mind-boggling to me and my husband. I came to the store 3 times to get my phone, and I was told 3 different protocols every time. When I call Fed Ex, they are puzzled as to why 130 Leroy operates this way. THERE MUST BE AN INVESTIGATION into this place and the ludicrous manager who runs it. Please, FedEx, look into all the comments and do something about it. This place is JOKE.

Laziest drivers Ive ever encountered, even when you buzz them in they will still not go up but instead would rather leave multiple door tags through out the week. When I go out of my way and do their job for them and go pick it up MYSELF they cant find my package. Then I decide to wait an extra 2 hours at the 130 Leroy location for my package and they tell me that they have looked everywhere and cant find it. But yet earlier that day when I buzzed the FedEx express driver to go to my home so I can receive my package he refused and instead left ANOTHER door tag. So here I am now praying they find my package. It is now Friday and they have been leaving door tags since Tuesday. Good job FedEx.

Waited for 15 minutes to pick up a package. It will be better if they can work faster.

Just ask for Marisol, shell take care of you!

Lady at the register has horrible attitude. Rather than helping people who come to pick up their package tells them you have problem go call 1800 number & find out about your package.

WARNING: THIS IS THE WORST FEDEX LOCATION. Ever! The level of incompetence is through the roof. A 1 star is too generous, I would much rather it be ZERO.The sole worker at the desk greeted me with disgust and carried on with this same attitude for the whole 15 minutes I was there and left without even being able to pick up a package I went to collect. Apparently the 800 FedEx number (who my wife called to inquire if i would be able to pick a package for her, as we have different last names) has nothing to do with any of their locations, or so said the brain dead woman at the counter. When I protested and insisted that I brought all of the necessary documents I was told to bring by the FEDEX 800 number, she called her manager who basically mocked me over the phone.Have you ever been so angry you wanted to scream until your ear drums burst? Yeah, well news flash: walking into this place will do that to you.To the woman working at the counter at 170 Leroy st- you seem like you hate your job, maybe it’s time you quit, no? Best of luck with your peachy attitude.

Every single time i come to this fedex the receptionist is rude, unhelpful and disrespectful. It’s their job to retreive packages from the back and they act like we’re asking them to do something out of their job description. Hire a new staff or train them on how to provide proper customer service.

According to the website they attempted a few deliveries, but I never found a slip downstairs. When I went to the location to pick up my package the lady at the counter wouldnt let me sign for it because it was partially addressed with my nickname and didnt match the full name on my ID. I even brought a couple of magazines showing my delivery address and explained why my nickname was on the package (along with my first full name), but she kept feeding me the same 2 refusal lines on repeat. Another customer behind me in line suggested that I go back on someone elses shift, so I guess Ill try that tomorrow...

I work there so its a great place.

Why is it every time I use FedEx something always goes wrong? Why do I have to stress and make calls...every single time without fail? The way the employees deal with customers is pathetic, discouraging and embarrassing. I expected this type of service so I am able to keep cool. I will never give FedEx my business again.The last time I did use FedEx I had an argument with a FedEx employee and shortly after I received a call saying that my package went missing, never to be seen again. Again FedEx is unprofessional, shady and not worth the hassle.

Marisol was incredibly helpful in setting up my shipments and getting me on my way very efficiently!!

Quick and painless process. Marisol was very helpful.

The laziest, most unhelpful people Ive ever encountered, except for Amy. Shes cool.

Can you give zero stars? Last night I called fedex and was told my package had an incorrect address but I could go after work to this center to pick it up. I walk like 20 blocks out of my way (this place is basically in the Hudson). I get there around 7:15 and there are 15 or so people standing in line and 1 employee. the line moves super slowly but it moves. they add a second guy so im getting excited. I get up to see him and he tells me that the customer service line was wrong and I cant get my package despite it being there in the building because it needs to get sent back. I ask to speak to a manager. The guy says ok and then starts to see the next person without calling a manager. after he sees the next person I ask him to actually call the manager, and I see him pick up the phone and ask for the manager. then, I kid you not, BOTH THE EMPLOYEES GO IN THE BACK FOR HALF AN HOUR, NOT TELLING ANYONE WHERE THEYRE GOING. So there are still 15 or so people standing in line with no idea where a single employee is. After a while, people start joking around about stealing something so that at least someone will come out. I call the customer service number and tell them there are no employees in the store and that I asked for a manager 30 mins ago. They put me on hold for 10 mins and then come back on the line and tell me that the two employees are looking for packages and the manager is not available. I eventually gave up after spending and hour and a half there. Will absolutely never ship anything with fedex again.

Very courteous service.

Not a single package on time, if it arrives at all

Had a horrible experience trying to pick up a package that shouldnt have needed to be signed for in the first place. It was clear I was just a nuisance to them.

This place has the charm of a third world prison.

Kenny and the other female worker there were very helpful in trying to figure out my shipping situation.

Nice but kind of hard to get to location

Great service, not super convenient location. Also took them a bit to find my package. No smiles at the cash register

Great service from amazing ppl at the counter

How FexEx is still in business is beyond my comprehension. Not only the service is unreliable, but the info reported about the locations is wrong (or never gets updated). Before going to any effedup location call to make sure there will be someone working there!That said, Id be weary to ship anything at all with them: A couple years back I was riding behind an effedup truck driving like a madman on Park Avenue (NYC) between 23rd and 16th st. The truck was literally bouncing on the many potholes, with his rear door wide open.I avoided the few packages that fell off the truck (likely plowed down by the cars and bus behind me, hand no chance to check), not that the driver seemed to give the remotest flying about it. I was very surprised to see that there was no alarm which would notify the driver that the rear door is open at the very least! Or perhaps there is one, but the driver perhaps couldnt care less about it? Either way Id ship with a different company and would only use Fed Ex if that was the only option available in an emergency.

Very rude employee who literally acted as if an extra word of information out of his mouth would strain him to the point of madness. Go anywhere else.

Took off work to receive an overnight package. Door bell never rang, no knock, nothing. Even a door slip was not left. Poor service. Customer service did nothing except file a complain. Avoid using Fedex for delivery if it is an option. I would have also given 0 stars. Its obvious the driver probably never came near my building. I receive the message alerts and as Im sitting home on my computer I get a deliver attempt unsuccessful message. No truck downstairs, no Fedex person to be found. Very shady.

I actually found customer service to be helpful and very attentive.

They didnt call or ring bell when they arrived with my package three days in a row. Just left door tag. How am I supposed to know youre here?

Worst costumer service ever. I paid for expedited shipping (overnight) 3 days after I still dont have my package. Not sure of what kind of business these people are running. I could not stress this more, I would not use FedEx unless I have already exhausted all other options out there.GoodLuck

Couldnt look for my package as everybody bar one person on front desk was in a meeting. Couldnt find my package. Couldnt lodge anything just referred me to the generic Fedex number.

I only posted one star because it was a requirement, otherwise would be 0. The most unhelpful, inefficient company, ever. They have processes in place that they KNOW dont work, and still dont care about the customer. Every single time Ive used them its been a huge inconvenience, and ends up being a huge, time wasting hassle. If you respect your TIME or your business, do not use FedEx at ALL COSTS.

Unfortunately I did not want to write a bad review for any business but seeing as the people that work at this station are not able to provide me clear instruction to resolve my issues I have to resort to a review since theyve wasted hours of my time.I tried retrieving a package and called the shipper + fedex for it to be returned. I come back from vacation and the shipment was still not returned five days later. I asked for an answer as to why it didnt ship and they couldnt give me any answer.Please be wary of using fedex especially at this location as they do not provide clear answers to any questions. Just lines that are fed to them.

Worst delivery ever. I was at home the whole day, and had never heard a single ring of my buzzer. Ive also signed on the door tag, but they still missed it. Dont be a slacker just ring the buzzer..

FedEx’s service is always the worst!

Worst customer service I’ve ever experienced. Hands down.

I paid for overnight express, package never arrived the fedexis a ripe off. horrible service read the reweives never will i ever usefedexpress save your money. spend it on the ups or united statepost office service.HORRIBLE HORRIBLE HORRIBLE SERVICE

This station is terrible. I ordered some stuff from online that could not be delivered to my home and had to pick up at this station. Had my tracking number, doortag number, and ID and they still would not give me my package! I had to call Neiman Marcus so they could reach out to FedEx to have it release and the people at this station still took forever to give me my stuff! This FedEx is terrible!

I took a day off from work to get my package, they didnt attempt to deliver package but immediately I received an email saying . Customer not Available and now they are asking me to go pick it up myself. Horrible service

Wow. going here was a profoundly, terribly appalling waste of time. Not just incompetence, but a peculiarly heartless kind of intentional incompetence. Just send it back. The ark of the covenant is not worth this hassle.

Just absolutely terrible. Everyone that works there has the worst attitude. The frustration displayed by the entire staff when requesting they do anything in their job description is biblical.

Rude, slow, utterly worthless. It shouldnt take an hour to ship something.EDIT: Update two years later - this place is still the single worst fedex location I have ever used. Holy hell. Avoid at all costs.

Returned package without opportunity to pickup...

Pleasant and quick service!

Missed the delivery, so we called asked for the package to be left on hold and were told that we could pick it up the following day. Arrive when the office opens only to be told that the package was put out on the truck. Avoid this location at all costs.

Probably the worst customer service experience I have ever had the ill fortune to witness.

They guy said he dropped it off, but actually they left a slip. All it had was my apt # where I am supposed to sign. No other information written on the paper when I called to give the Door tag# it was untraceable. Still looking for my package that was supposed to be delivered the 16th its now the 22nd

Could not print labels for online shipping... sent me to the office store... Wow, such service NOT!

Closed now

I hate FedEx with a passion. Please use USPS instead when youre shipping things to people, especially if they live in NYC and not in a walk-up building.

Mind blowingly bad customer service served with a side of attitude and contempt for their customers. Avoid this location if you can.

Worst location worst customer services the manager need to get fire.this is not a way to run a business so disappointed

That’s why I don’t use fedex anymore ~

The worst fedex, the place closes at 9:30 I made it there at 9:26 they refuse accept a package that was to be drop off no extra paper work,

Lackadaisical service from first person I dealt with gave way to stellar service from the next.

Went to pick up a package here, and it took much longer than it should have. I felt the staff was rude as well

Amy’s a sweetheart!😘

Great service

Slow, terrible attitude, stupid “proof of the address” policy even when you showed your photo ID

Long wait, ok service, did pick up merchandise