NEVER ORDER PLANTS FROM THE SILL. I never write a review, but I have to write this one. I was so disappointed with the Sill. They sent me a half-dead plant. ordered Alocasia California from the Sill and it came in a very poor condition.The stems were folded and the leaves were ripped, dirt was all over the box and the plant. I had to clean up my whole apartment floor because of this. I literally feel like I bought a left-over plant or damaged plant(that could not go to the stores for display). You can buy a better one in Amazon and Walmart. Even a supermarket near your place will sell better plants than sill. NEVER ORDER FROM THE SILL.
I received a “large” monstera as a birthday gift here, and I was so disappointed by the quality of the plant. It almost looked like they shipped me the plant that was left in the back of the store for months without attention. There was dust all over the leaves. DUST. NOT DIRT. And it looked absolutely NOTHING like the pictures that they used on their website at all. Some of the monstera leaves were breaking apart and were completely cut in half. I wasn’t gifted a plant to have to rehabilitate it from the start. Even the newly grown leaves had discoloration and black holes. The edges of some new leaves were completely blackened and unable to be saved. In the middle of large leaves were random holes. Additionally, some leaves were just completely split in half.
Im not the kind of person to write a review. Im too busy and lazy to return most things Im unhappy with, dont mention spend the time to write a review. However, Ill make an exception for The Sill. Im a solo mom. I support myself, my son and my mother as a local school teacher. I live in Vermont where the sun doesnt shine for 6 months and I needed some greenery to lift my spirits. I have a terrible green thumb and decided to treat myself to some beautiful faux plants with my stimulus money. If I havent made it clear yet, this was a really big purchase for me.I have never considered spending this amount of money on fake plants, but I took the plunge trusting this company wouldnt do me wrong. I received the plants and am so, incredibly disappointed. The nicest thing about it is the plant pot. It looks so cheap, I could have found a nicer one at Walmart. I cant imagine charging $85 for this thing. The worst part is, I havent heard back from anyone since my complaint! Very unsatisfied.
Very knowledge and friendly staff. There is a lot of diversity in their plant offerings.I work in the area and only recently discovered this cute little corner shop. I will definitely be coming back!
***UPDATE***: The response from the company representative below my review is disingenuous at best. They responded with a fluffy response to save-face with anyone that may read this review. The reality is that this wasnt a glitch (which I can prove). This is a company that sells products before they have it in hand. If something goes wrong with that process (which seems to happen often based on other client reviews), you are out of luck and have to deal with their ridiculous customer service.The Sill took my money and did not provide a product for that money. After 3 requests, theyre not able to produce a tracking number or anything to my satisfaction. They take over 1 business day to respond to every single email to buy themselves more time to find any answer.This is a poorly run service that sells overpriced plants that you can get at your local nursery for 1/3rd of the price.
The Sill sent me the wrong plants and still has yet to fix it. I ordered eight plants from website. Six plants arrived and two of them were wrong. I tried to contact customer service but it turns out they have no customer service number. I emailed and got repeated promises that they would fix it. One week later - no plants. The customer service is terrible and I would not recommend the company. Go somewhere that cares about getting your order right.
My ZZ plant is still alive after more than 2 years!! That’s gotta mean something! I remember the employees here being so so helpful and walking me through the process of keeping my happy plant alive. I actually flew this plant in a box as my personal item and flew it all the way to San Francisco. Happy memories here!!
My company uses the Sill for employee reionization gifts. I got a gift card as a thank you from one of my coworkers and was so excited about their amazing looking plants that I used the gift card and used my own money to add some more plants to the order.First off the order took over 10 days to process and ship from Los Angeles to Portland and when the plants arrived all three of them were dead/the pots were destroyed. I have immediately contacted customer service for a refund and will post updates if I get a positive response.
This order arrived incomplete, missing one plant and one bag of potting soil. The plants were dead and damaged - see pictures below. I received a bunch of the same exact succulent vs. the mixture that was advertised.I reached out twice asking for my money back for the plants and the missing soil with no response. Ive purchased plants through Bloomscape and did not run into any of these issues. Very disappointed with the quality.
I dont recommend using this site. It took 12+ BUSINESS DAYS of order processing before my order even registered to ship. In addition, once it arrived the plants were completely tattered. See pics of reference, the aloe leaves were broken and punctured. The succulent leaves were dead and falling off the bottom.
The people working were knowledgeable and answered all my questions. They provide care cards and explain available resources. They have a wide variety of plants but only wish they had another store in DC.I bought a string of pearls and planter and they repotted it, which took the stress out of having to do that later. They also put the plants in boxes to ensure they didn’t get cold. I appreciate these details. I’ll be back
First image is what was delivered vs the second image from the website. I was embarrassed by the small size that I had delivered as a gift. It was also over a week past the 5-10day delivery guarantee and I was only offered a 15% discount that didn’t even cover the shipping cost I was charged. I will not be using the sill again.
Happy with my first purchase! Was having a hard time looking for a Snake Plant around the city that doesnt look dead or damaged. Glad I found The Sill and the packaging was so adorable! It was perfect cause Im giving it to my cousin as a birthday present and the little instruction card added a nice touch to it.
Dont order from this business.They are a mess.They cancelled my order and said I cancelled it.I didnt.Nearly a week after I ordered.So disappointing.And, their website says ships in 2-6 days, but their e-mail say 5-10.Believe the bad reviews.
The Sill is awesome! I love being able to send a plant to a friend. Its my go-to instead of flowers, and I know that its going to be delivered in the cutest package on their doorstep. Everyone I send them to tells me that it brightens their day to receive a plant.
I ordered a plant on December 15th and it still hasnt arrived(currently January 26th). It was supposed to be a Christmas present for my mother. I messaged them about it and they said I had ordered (and paid) for a plant that was already out of stock. They never followed up or made sure that the money was refunded or that the order was completed. Definitely wont be shopping here again.
My husband and I received a plant from this store as a Hanukkah gift from a close friend. The plant was not a plant, but rather a group of cuttings. The cuttings were not mature and should never been sold. I also question if they have permission to propagate a patented plant. The cuttings themselves were extremely packed and would have strangled themselves once they reached maturity. The soil was extremely sandy and was in a pot without drainage holes. Most of the cuttings that had roots had root rot.Furthermore, they shipped a tropical plant during NY winter and didnt require a signature. The plant sat on my porch for God only knows how long and was visibly damaged from the cold. They were so careless with packaging that the soil mix was all over the box and spilled all over my floor.I am a proud plant parent for my whole life. I get plants literally every other month shipped from all over the globe. The quality of the plant and the quality of shipping puts The Sill in my top 5 worst places to get plants from in each category and is easily the worst when you combine both.This is a store front ran by amateurs who dont know how to care for plants.
So happy i found the sill! The customer service is great and Chrissy was super helpful.I’m looking forward to ordering more plants
Cute store but it’s frustrating that they only let two customers in a time with only one cashier to teach them about the plants and ring them out. I understand it’s COVID but there should be more people working in the store to get people in and out faster. It’s utterly ridiculous that I had to wait so long just to buy a plant pot. Also, BEWARE they don’t take returns or exchanges either.
I wanted to get some nice peat moss-free soil for rhe environment since peat moss is a crucial carbon-sink ecosystem. Soil came with fungus gnats and lacks proper nutrition.
The plant i recieved wasnt satisfactory but the customer service i recieved was amazing i got my money back with no hassle and was super quick. Im changing my review because this company cares about their customers.
I ordered a heftily priced LARGE ZZ plant from the website. It’s about as big as the small plants that sit on my window sill. In fact, the planter is bigger than the actual plant. I didn’t have the heart to return it, because I love plants, but my entire experience with The Sill has been trash. They also tried to send me a fern that wasn’t potted that someone literally put in a DIRTY, USED, planter. And one of my saucers (after taking forever to arrive) came broken. Never again.
Less cost then other places for soooo much more fabulous! Thank you soooo much for wowing me so much I needed to write a yelp review!! You are the best!!!!
I decided to give The Sill a try since Ive always ordered plants from bloomscape. But never again! They sent me a plant that had yellow leaves and other leaves were already turning black. I tracked my shipment and it was shipped the day before not far from where I lived. So saying that transit damaged the plant was ridiculous. I contacted customer service and provided them pics for them to tell me it look like damage from transit and my plant would make a full recovery in time. I didnt pay for a plant that needed help. I expected a healthy plant that I could help grow. Not an unhealthy plant that needed work. Btw this plant has five leaves. So disappointed. Back to bloomscape I go.
Made a pricey online purchase in early Aug. I have yet to receive a fulfilled order. Shipments contained poorly potted plants with minimal and dry soil. The easy care cards they claim to include where not included. Save yourself the money, time and frustration and just go to The Home Depot.Update: all plants finally arrived after about 2 months. Dropping to 1 star. The soil the plants came in were INFESTED with gnats in. I had to repot everything with new soil. Again, Home Depot to the rescue.
I wanted to give my mom a nice gift for Mothers day, so I decided to order an anthurium from The Sill. The photos on the website were gorgeous and I was excited to have this tropical plant mailed to her home. Very convenient especially since we were in quarantine. Unfortunately, shipping wasnt easy for the plant and it came half crushed. Got in touch with customer service to ask for a partial refund and was told a replacement plant would be sent. No replacement plant has been received, and its been quite a while. Was recommended to shop on this website by a friend, but I probably wont be a repeat customer.
Yesterday I went to return the damaged shipment as per as online rep Paris’s email but the guy who was working at upper west store around 7:30pm refused to do the replacement even though I told him I spoke to online team via email, I came all the way from Jersey with the box still big NO, I told him to speak to a store manger then he said she’s not picking his call, store manager is off during working hours?? Are you guys f in serious ??? Horrible customer service from upper west store!!
I am so beyond impressed with The Sills customer service and attention to detail. They have been prompt in replying to emails, have beautiful products and deliver their service with kindness. It was my first time ordering with them and looking forward to continuing to do so in the months ahead. Thank you, The Sill!
We were looking for a plant as a gift for a friend and got the best help we could think of. The staff was lovely and very attentive to our needs. Very well priced too! Would visit again!
I am looking for a very large cactus - do you have one ?
Plants are WAY cheaper at this in-person store than the website. good selection of healthy small/medium plants around $10-$20; got a ZZ plant for $9. pots are expensive (~$30). for bigger plants, go to dahing
I highly recommend The Sill to anyone who is looking to buy plants online!! I’ve purchased well over 15 plants from them (and counting) building my urban jungle & they’ve all arrived in perfect condition. Also, the customer service has been superb — answering all my questions within a day. They’ve even texted me asking how my plants have been doing!! Amazing — I will continue shopping with The Sill & will recommend to all my plant loving friends!! Thank you so much 😊🌱🙏🏻
Was gifted a 3 month plant subscription forMy birthday. Was super excited but a little bummed you couldn’t choose to only receive pots with drainage holes. Like, plants need to drain? Anyway, first month pot broken..and zz plant looks terrible (which if you know a zz plant is incredibly hard to do). They send a replacement fern which looks like death but I don’t say anything. It’s since been discarded. Month 2...plant completely dead. Pot was in tact..wait a few weeks and they send a replacement plant that looks healthy. We will call month 2 moderately successful. Month 3 was just delivered and sure enough the pot is completely shattered. This feels like a startup that is good at marketing and not much else. Was gifted a 25 dollar credit for all their mess ups..but literally would rather not deal with them then use it. Customer care reps seemed nice via email..but save your money and support a local independent garden center - this company is a money grab that doesn’t know plants
BEWARE!!!!!!After purchasing 4 plants online from The Sill over two weeks ago (1/7), I am currently trying to get a response about canceling and refunding my order.I contacted them (on 1/12) after the first week, once I noticed that my order status still hadnt changed from unfulfilled in my online account. They said to note that my order would take 5-10 business days to arrive.My order status hadnt changed after two more days, so I contacted them (1/18) and asked for an update.Two days later, they responded (1/20) saying one of the plants I ordered is out of stock. My options were that I could swap the one for an alternative plant and get this shipped out ASAP, or they would reimburse the cost of the one plant and get the rest sent along. (Note, the 5-10 business day shipping charge was $25.)I responded immediately asking for a refund on all of the plants and let them know I was disappointed in the timeliness of their response.At this point I have still not received a response, my account indicates my order remains unfulfilled, Ive called every one of their store locations-not one phone was answered, and at this point, I am preparing to contact my bank and report the transaction as fraudulent. I have no idea what else to do.I DO NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY.
Had a plant delivered and it was dead. I purchased the insurance for the plant so if something happened on the delivery route it would be covered - emailed them a photo and they said they couldn’t do anything and then the route insurance company said that cold weather was out of their control. Total rip off, highly recommend on not using this and just purchasing a plant yourself from your local nursery.
Such an incredible company! Their customer service goes above and beyond to create happy customers. I received an Aloe plant as a gift, and it wasnt doing so well after a few weeks. I sent Sill an email asking for advice, and a replacement if it was indeed dead. I received a quick response (less than 24 hours) from a kind and understanding employee. She gave me some specific tips on how to increase the health of my plant, and also is in the process of sending another, despite my current plant not being totally dead. Great, great, great company! Would definitely recommend.
I ordered three plants from their website and they are just like the pictures they post online. They are beautiful! They packaged the plants with care and the pots they put them in are of high quality. Well worth the money. I’m so in love with these plants that I just put in an order for more!I gave them four stars because it took longer than 7 days for the plants to get to me with no updates. I had to ask if they even shipped my plants because I never got a notification that they were on their way! I’m hoping this next shipment will be better.
I have a really bad experience with the Sill. I bought plants before at another plant delivery and it was quite well. However I bought 5 plants from them. It took 1 week for the delivery after they shipped which of course killed the good plants. The money tree and heart leaf plant died within 1 week and the other remaining 3 plants are also dying. I reached out to them and they said I didnt take care of the plants and only provided partial refund. The service was quick and nice but I am never going to buy again. Maybe you might have a better experience at the store, but NEVER BUY ONLINE
Its a fairly small store front so theres limited selections on display. Staff was very friendly and knowledgable about the plants. Went 20 min before closing on a weekday and there were 2-3 others also shopping around. If there were more than 5 people in there it would feel crowded. Overall decent in store experience just for the convenience and ability to ask questions to staff. If you live farther away though I would definitely just order online.
I originally got a plant with some flies and mold on it, and was so SO bummed. But, I emailed the Sill and they were immediately helpful—they sent me a replacement and advised me on ways to heal my original plant. They were patient and kind, and I really appreciate it. Shout out to Victoria! You rock.
I ordered 5 plants and some plant food from The Sill a few weeks ago. Shipping was quick and the plants were all packaged extremely well. Paper wrapper around the actual plant and bubble wrap around that, with packing around the stem of the plant as well. I think I only had 1 or 2 leaves fall off in shipping, which I think is great for a plant that traveled from New York to Missouri. A week after they have arrived and they still look great. They have fluffed out and regained their shape after being packaged. I will definitely order again and will keep and eye out for new additions to the stop. Prices are comparable/better than other online nurseries that Ive come across and I had a great experience.
Every item I’ve ever ordered is well packaged, delivered right to my door and always beautiful even after the long travel! I am very pleased with every order! Thanks from Texas!🙂💚
Like many people, I had a strong need to buy plants during these shelter in place days. I ordered two plants on April 12th and finally received the plants on April 30th. The wait was frustrating but understandable considering the demand. However, what was ultimately so disappointing was that one of the plants was delivered with the base of the planter on top of the plant which broke several stems and ripped the most prominent leaf. I reported this to Customer Service and they simply said thats the nature of shipping the plants. Their solution was to give me $15 off my next purchase (which I do not intend to use). Now Im stuck with a survival project instead of a happy, healthy plant. WILL NOT BE ORDERING FROM THE SILL AGAIN.
We came here for a terrarium making class and it was fantastic. Not only did the class include the supplies to make a terrarium, but it also included wine and a ton of knowledge. The class instructors were helpful and assisted even when our terrariums were looking lost and messy. I would definitely recommend coming here to buy cute gifts for friends and a little something for yourself to brighten your apartment.
Beautiful. Well packed.
Wonderful selection of plants and great customer service! Ordered the set of six succulent plants (miniatures) and am thrilled. The set includes a nice variety of plants that will be adorable in a variety of pots/planters. I had a slight issue with two of the plants being damaged during the shipping process and the Sill Customer Service folks were prompt and so gracious in replying to my inquiry! I will definitely order more items for myself and for gifts!
I ordered five plants online and I received them in a little over a week. Unfortunately, the delivery person was a little careless and left the box on its side. To my delight you guys did a wonderful job packaging my plants and none had any damage or soil loss! All the plants looked healthy and even had slightly moist soil when they arrived. Im very pleased with my first order and will definitely be back for more. Thank you for feeding my new addiction, The Sill!
ONLINE SCAM!! BUYER BEWARE!!Items never get shipped DO NOT WASTE YOUR MONEY!! Nothing ships so you wait for items that don’t come. Shipping and items is expensive. Use other service like Bloomscape or Léon & George. Amazon and Etsy also more reliable for plants, not so expensive.
My plant arrived healthy and very well packaged. It wasnt damaged during shipping at all. It is BEAUTIFUL. I love it and I cant wait to pot it up in a container to match its beauty.
Nice place with great welcoming and friendly staff. You can pretty much get all your Instagram famous plants here at decent prices. They have a very nice selection of plants with all different care requirements for plant parents of every skill level. A nice plant shop for experts and beginners alike.
The Sill has really impressed me. The online format is clean and short-forward. They offer a Pet-Friendly plant section, which really helps in finding cute plants for a pet household. I ordered four plants, and three out of four were high quality. I notified The Sill of the sick plant, and they immediately responded; they let me keep the sick plant to try to mend it and are sending me a replacement in a few weeks when the plant is back in-stock. I already placed another order for more plants, and I will definitely continue using them.Very happy with The Sill!!
Visited The Sill recently. The place is very nice. The staff people were very helpful and NOT pushy at all. The plants were presented in classy ways. The pots are a little pricey, but not the plants. Definitively worth checking out.
What the heck, this place is cute AND the people who work here are ALSO nice. Eli was incredibly knowledgeable and willing to help out with all my noob plant mother questions. 5/5 -- thank you for all your help.
I freaking love this place! beautiful plants with beautiful people in it to help you! And very knowledgeable about all plants.
I wasnt sure what to expect having flowers shipped across states, but The Sill has totally exceeded my expectations. The plants arrived wrapped very carefully, with hand warmers inside the packaging to make it like a greenhouse! They were exactly as I expected quality wise and came with instruction cards on care and maintenance. The plants totally brighten up my house and I cant wait to keep watching them grow!
I ordered three plants with some hesitancy, how healthy could they be arriving in the mail from out of state. I was very impressed when the plants arrived. They were obviously packaged with care. All three plants arrived healthy and beautiful. I will definitely order from the Sill again.
Ive bought plants from the plant district and they have never lasted long, are unhealthy and/or have those little gnats. The Sills plants are ALWAYS healthy and beautiful — on top of their amazing customer service. Ive bought 14 different plants from them over several months and theyve all survived this black thumb. And, Ive just signed up for their #PlantParentClub which goes to show how much The Sill has made me into a greener thumb. Will always be a customer!
I ordered a calla lily and a money tree, the soil from lily spilled and the plant is dying now. Almost all the branches on the money tree was damage but at least it’s not dying. I’m never ordering plans online, they are living things too I don’t want to kill them.
I love that you sell digital gift cards! These are the perfect gift for a plant lover... it gives them the opportunity to pick exactly what they want and its a quick direct way to get it to them.
Tasty cocktails, cozy ambience, and whomever was in charge of the playlist deserves 5 stars.
Such a fantastic shop and the staff are super helpful. Its the perfect place to go if you dont have a green thumb! They will give you all the info you need to keep your plant alive!
Just be aware, their plants are TINY! For the price of the pots included, my three plants at $116 were delivered and seemingly stolen from Lilliput. Not taking away the fact that they are cute but in terms of value for money, Its worth going to a flower market or home ware store as they are overpriced and small.
I ordered two plants. One was in good condition but smaller than expected. The other was not only pretty smashed up from being shipped, but also the majority of its leaves were dead or dying. The packaging it came in also snapped a lot of its stems. So disappointing. Like I said, my other one was okay, but I won’t order/buy from The Sill again because of the condition of the second one. I have messaged The Sill and hopefully they refund my money on the one damaged plant!
Ordered 7 plants to Oklahoma and they were all so healthy and packed wonderfully. They came with little cards specific to each plant and it’s care. Definitely buying here again!
I am happy with the response I received from Eliza & The Sill. The issue with the Decorative Monstera Leaves has been corrected. My other part of the order with nine potted plants and a freebie arrived well packed and in good shape. Thanks to Eliza and the team at The Sill.
A small shop that’s well organized and labeled so anyone can understand the type of plant and what it needs. The prices are criminal though - the same exact succulents are two blocks away at Dahing for 1/3 the price - but without a fancy layout.
Lovely plants, really like the little care cards that comes with each item - makes it easy to decode how to keep them indoors. They have some basic essential plants plus a couple more exotic ones I hadnt seen before. Update - these guys also taught me via email how to keep a fiddle leaf fig alive - something Ive had a hard time for a few years now. Thank you!
Very knowledgeable, prompt, and friendly staff paired with quality, well cared for plants - whats not to love? I appreciate their involvement within the community and all of the tips and workshops that they continuously provide. Wins all around.
Ordered the Olmsted with Ferns for my wife for V-day and she loves it! A classic, clean look for her office. EASY to care for... very important!
I love this plant. I already have one from the Sill that is over a year old and they are really easy to take care of. thanks!
Had a really impressive experience with The Sill. I ordered online and found The Sill entirely a pleasure to deal with. I only wish The Sill had tons more in their stock to choose from for NYC delivery! I will be glad to order from here again & again.
I ordered 6 Marimo Moss balls - they arrived neatly packaged in a sealed bag and looked very healthy and green. They are still going strong. Thanks!
I ordered the morimo moss ball for my high school son. Its in his fresh water aquarium doing well so far. It arrived in great condition.
I recently received my order from The Sill and I was honestly shocked at how poorly it was packaged/delivered. I opened the box as instructed and everything was covered in dirt/stones. I ordered the $30 succulent assortment and they were all scattered and crushed at the bottom of the box. I salvaged what I could, but that involved me plucking succulents out from dirt and trying to put them back into a base. The other plants were wrapped only in brown paper and were flopped over each other. My apartment floor was covered in dirt as soon as I tried to remove the plants from the box and the box itself had an inch layer of dirt at the bottom.I had high hopes for the jade pothos plant, but it has only been out of the box one day and it is already wilting. Furthermore, the care instructions were missing from the box.Definitely not worth the money.
Excellent plant boutique! Full of healthy, robust exotics and common houseplants! Staff was fun and knowledgeable, and ready to lend a hand with anything from information to repotting! Cant wait to go back again!
Great little hidden gem in Chinatown. Very knowledgeable employees and a great selection of plants.
I buy all my plants from this store. Great prices and variety.
Love the plant selection and beautiful/modern potting options!
I tried to resist since their plants and pots are a bit overpriced. But Ive been very pleased with the 4 plants and pots I purchased here. Some of the employees are really sweet and some are just a little too salty.
I ordered a Pilea off this website and was extremely excited to receive it the plant cost $13 with the cost of shipping my total came out to $27 and I didn’t think twice about spending that money I sat around so excited waiting for this plant to come in the mail and once I received it and I got it out of its packaging every single leaf on the plants fell off of the plant the roots were so dry and the plant look so sick that I have no clue what to do with this plant I just spent all this money on. I’ve reached out to this company and have yet to hear back about how the are going to handle this situation or if I’m at a complete loss. Not happy at all
Really cute plant shop! Very knowledgeable and friendly staff, great selection of plants and reasonable prices.
They really care about your business and want you to truly love your experience with their brand. They were so helpful, truly knowledgeable, and the product was fast and exactly what I expected