I have air shipped thousands of KGs of material. We decided to try Flexport as they have an excellent portal however the experience has been awful. The test shipment has been delayed numerous times and while one of those delays was on our end, a month has now passed and the shipment has not moved. Today it was supposed to be picked up but I was alerted by our team in India that the Flexport partner there says that payment has not been taken care of. This is absurd as our bank details are loaded into the portal and our salesperson confirmed that everything was all set. It seems that great technology is of no value if the people using it are incompetent, dont care or both!

One of the worst ocean companies I have every worked with.

Had a sales guy stop by my office for a presentation. Great technology theyre working with and we were excited to explore further possibilities going forward but never received a follow up from him as promised.I think theyre only interested in working with very large volumes and thats totally understandable when youre trying to maximize profit but it can be communicated better rather than displaying such unprofessional behavior.

Pretty bad experience right off the bat. Submitted a quote request. They said I’d receive a quote in 24 hours.Waited for two days... nothing, crickets. I called them and I was forwarded to a voicemail. I left a message, and a few days later still nothing.I called again, and was advised to send an email. I finally got a response asking about the volume of the shipment.Apparently, 6-10 shipments per year is not big enough for them. That would have been fine if they said that right away or put this info on their website. I will not use or recommend Flexport.

Best freight forwarder in the city

Very bad experience.